Stay away from these people ! Sold me a car with faulty AC unit and won't fix it. Definitely making a complaint with the AG !! read more

I would not recommend purchasing a vehicle from this dealership -- even if you get everything in writing. After months of communication with a salesperson, I reached out when I was finally ready to purchase. I was extremely organized and upfront. I provided all trade-in details, my 10-day payoff, income information, and completed the financing application online. I made it clear that I did not want to spend hours at the dealership -- I wanted everything handled in advance so I could come in, sign, and leave. To make sure they had everything they needed, I even visited the dealership the day before the purchase so they could inspect my current vehicle in person and finalize the trade offer. I also looked at the vehicle I was trading for. The salesperson confirmed the numbers and said everything was ready. Yet when I arrived the next day, they were completely unprepared. My financing hadn't been run. The agreed-upon numbers had changed. I sat at the dealership for over four hours, dealing with excuses, last-minute requests for documentation, and unnecessary delays -- despite providing every single piece of information ahead of time. It was clear that no one had actually done the work they claimed to have completed. Eventually, we reached an agreement on the numbers, but I was told I couldn't take the car home that day -- a Friday -- despite explaining I was leaving the country and wouldn't be available that Monday. After pushing back, the manager agreed to let me take the car home with dealer plates and promised someone would meet me at my Town Hall Monday to transfer my disabled veteran plates. The salesperson told me he would call the Town Hall to confirm what documentation was required -- he never did. I had to call myself, get the information, and follow up with him. On Monday, I was still being asked for documents that I had already submitted days earlier via email, while sitting at his desk. The lack of attention to detail and accountability was exhausting. Weeks later, I called to schedule the ceramic coating and interior protection I had paid for at the time of purchase. I was passed between departments and put on hold. When I finally reached the salesperson, he didn't remember who I was, called me by the wrong name, and acted as though I was inconveniencing him. I asked for a clear appointment time so I wouldn't be stuck waiting around, and he assured me he'd confirm with the detailer and call me right back. That call never came. When I finally did get an appointment, I was told to come in at 1:00 PM so my car could go straight in with the detail team. This was the second time I've had this protection applied to a VW -- the first was at another dealership for my wife's 2025 Atlas, and that experience was smooth, professional, and handled entirely by the service department. At Gervais, it was chaos from the moment I arrived. No one seemed to know why I was there. The service department didn't even know what the product was, and instead of handling it themselves, they kept sending me back to the salesperson -- even though sales has nothing to do with actually applying the product. It was endless back-and-forth, with no one taking ownership or knowing what was going on. To make matters worse, when I got my car back, the "interior protection" was clearly only halfway done. The center console was still dirty, the doors hadn't even been touched, and nothing about the interior looked like it had been professionally detailed. For something I paid extra for, the quality and effort were unacceptable. And that's been the theme. Once the sale was made, the communication dropped off almost entirely. My questions stopped being answered. Follow-ups were ignored. Any sense of professionalism vanished the moment they got my signature. This entire process could've been smooth and simple. I came prepared, patient, and communicative. But from start to finish -- and even after the sale -- I had to chase down everything. The dealership repeatedly dropped the ball, gave misinformation, and failed to follow through on commitments. I love the car I purchased -- I would absolutely buy the same vehicle again. But never from this dealership. If you're considering doing business here, be cautious. Don't trust verbal promises. Don't assume anything will be done unless you verify it yourself. And even then, be prepared to be disappointed. You're better off going elsewhere. read more

this company completely takes advantage of elderly people and overcharges ridiculously they have no compassion and take advantage of people they deserve zero stars I would like to know who the owner of this company is to see if he knows what horrible people work in his service department. I'm also going to look into solve it seven to see if there is anything we can do to blast this company on the way they took advantage of my parents in a horrible situation knowing there was nothing they could do about it read more

I am disappointed with the dealer. They sold me on 2-2 a vehicle that had hidden damage and safety issues. I am not surprised by the poor scores. read more

There's a reason they call a dealership a "stealership." I brought my vehicle in. I was promptly informed that numerous things were wrong for what was due to be a routine mileage mark appointment. Note that not once did a mechanic approach me, it was communication without much explanation from the front desk. These issues also seemed rather escalated considering the mileage, and given that I've always stayed on top of maintenance. I thanked Gervais for their time and went and got a second opinion that same day at a highly reviewed shop. If these issues were true, of course I wanted them fixed and would pay accordingly. However, Gerarvis was asking for a hefty amount of work to be done. For one of the more minuscule "issues" Gervais Lowell stated both windshield wipers had "major visible tearing" and both needed to be replaced. When I got a second opinion, I handed the head mechanic the assessment write up of all the issues Gervais listed. This shop physically took the wipers off my car and handed them to me to look over. The mechanic told me unfortunately, he sees things like this happen alllll the time. He showed me-both wipers in fine condition, zero tearing. It's such poor taste to attempt to take advantage of people this way. Stay away from Gervais Lowell! read more

Ordered parts on 3/26/2022 through their parts website. I canceled the order and requested a refund on 3/27/2022 before the order was prepared or shipped. I was assigned an RMA number and promised they'd contact me shortly with the next steps in the return/ refund process. 6 days later, on 4/2/2022. There was no response, no contact, and no refund. There was also no response to the follow-up email I sent on 4/2/2022. By all appearances, they pretty much took my money and split - a textbook definition of stealing. I'm now using other external regulatory entities to recover my money on my behalf. Buyer beware! read more

Gervais Volkswagen - Car Dealers Near Me - Lowell, Massachusetts

I would give Gervais 0 stars if I could. Honestly I've only ever written 1 yelp review but this place was such a scam I want to make sure other people avoid the headache. I leased a car through them, and wanted to buy it out with the agreed price. We called and told them we were buying it, and they said "it's easy come in any day before the lease ends and we'll get it done". We went, and at first they tried to add $1,000 to the buyout price despite having the paperwork in front of them. We got it down to $500 over for "extra fees". Then, they explained they would have to "ground the car" on their lot for 2-4 weeks (unusable for a month). In the end, we left and went to Quirk VW in Manchester NH and then 3 hours later we owned the car. Don't waste your time here, their business dealings were quite slimy. read more

It may seem unwise to go to a dealership for your VW service. It's ok to be skeptical, but in the four years I have taken my 2011 Jetta there, they have been fair and kind with what I've needed done. And when you have a ten year old car, you will things done--from tires to this and that. I just moved to DC and I really missed them when my check engine light came on. Nothing they could have caught, but the big city dealers are no where near as fair and decent as Gervais. I miss them. You should go to them. read more

purchased a used 2018 F150 from here and had to deal with a bunch of problems like no radio, no backup camera, no fuses for the tow package the truck came with, and Ive been neglected for using my warranty's... read more

I put in an online inquiry on a car they had in their inventory. The listing said the car had a sunroof but there were no pictures that specifically showed a sunroof. I got a call from THEO who asked if I wanted to set up a time to see the car. I live an hour and 45 minutes from the dealership and we went back and forth about what day I would come see the car. In the meantime, I asked him SPECIFICALLY if the car had a sunroof, NOT ON PAPER but IN REALITY. He told me he would check. He came back on the phone and told me YES, THE CAR HAS A SUNROOF. I RENTED A CAR AND DROVE AN HOUR AND FORTY FIVE MINUTES to the dealership. When I got to the dealership, it was 10 minutes before anyone even said hello to me. I called ahead to let them know I was coming. Finally, DANNY, who I spoke to when I confirmed I was going in, asked if he could help me. A big, bald man was seated at a desk, making phone calls and couldn't be bothered to even say "Hello" between calls. I told Danny the car I was there to see. He went and got the car. NO SUNROOF. they offered me an aftermarket sunroof but the sunroof for that car is Panoramic. Lazy and poor customer service and 0 salesmanship. I wasted a lot of time and the money to rent a car because THEO was too lazy to check to see if the car actually had a sunroof. In addition, Danny didn't even bother to ask if there might be another car I would be interested in. Pitiful. read more

Beware the catfishing! They advertise a few very cheap cars that they do not have anymore: when you go to test drive the car, they tell you that it was already sold and then try to sell you other cars. They've done this a few times to me. Always ask for the VIN of the car you are trying to purchase before you go and then make sure they are showing you this same car. read more

A bunch of money hungry pigs that will go against Their word for a pretty penny. I tried to make a deposit on a car i have been looking at for quite some time now and instead of prioritizing my business they instead went ahead to ignore my requests and then sold the vehicle to somebody else... don't waste your time with these back stabbers they really don't deserve your business. read more

Purchased a used GTI from Bobby and had a very easy and positive experience. The best and easiest car buying experience yet. Also, I had a issue with a blown tire from debris in the road and needed help with something regarding the wheel. I hated to text my salesperson but Bobby was quick to respond and saved the night from being a much bigger hassle. Love the car and thankful to have purchased from Gervais. read more