Buying a car doesn't always go exactly as planned, and in my case there were a few unexpected issues that delayed delivery by a few days. While it was stressful in the moment, what truly stood out was how the team handled everything. My salesperson, Kevin, went above and beyond from start to finish. He couldn't have been more accommodating, genuinely apologetic, and committed to making things right. He kept me informed every step of the way, worked tirelessly to resolve every issue, and made sure I felt like a valued customer throughout the process. He even worked on his day off, and I don't love for anybody to do that because life and work balance really matters. But he did it! I also want to recognize the General Manager, Tony. His communication was exceptional, and he showed a level of empathy and professionalism that is becoming increasingly rare. Rather than making excuses, he took ownership of the situation, kept me updated, and made it clear that delivering a great customer experience was his top priority. In the end, the delay wasn't very long, and looking back, what matters most is how Kevin and Tony responded. They turned what could have been a frustrating experience into one that ultimately reinforced my confidence in the dealership. They delivered an amazing car, stood behind their commitment to customer satisfaction, and provided the kind of service that earns long-term customers. Thank you, Kevin and Tony, for your honesty, professionalism, and dedication. I absolutely love my new car and wouldn't hesitate to recommend this dealership to anyone looking for a team that truly cares about its customers. And to be honest, we still have one small issue to resolve, but based on my experience thus far. I am not worried. They will stand up on this one. The glitches may have caused me to give it a 4 star review, but being in a tough field myself, I fully understand glitches. I think ALL industries have them, It's how the stakeholders respond, that really changes the game sometimes. The rest is fluff. I obviously can't speak for some of the previous negative reviews. But I will say, that sometimes with these big purchases, you have to think of it as a "mutual relationship". You both have the same end goal in mind, because you both gain from that. Nobody wants a car deal to go bad. Good job guys! ...and thank you! read more

Stay away from these people ! Sold me a car with faulty AC unit and won't fix it. Definitely making a complaint with the AG !! read more

Okay I purchased a certified pre own former leased vehicle on Aug 12, 2026 scheduled to pick up at 4pm Detailed, gassed up and inspection sticker on Aug 14, 2026 @4pm got there at 4:30pm rep was at other dealership, Sale rep was young, new 4 months (Gabe) handled himself well, just a little miscommunication Car was picked up at 4:35 pm on august 14, registered through the dealership for me. Car had 28K dealership put rejection sticker for emissions, did not detail and did not gas up. Lost second set of keys, lost my registration and the failed inspection report. I asked to try to find these items and had safety issues when I drove it the 100 miles to reset, it passed for emissions and failed for safety on Aug 20 was in dearlship on August 18 showing safety issues with tires and hatch back not closing set service for Aug 21, 2026 Tony Strozina, General Sales Manager Service Manager Diego Barreto and one lead tech and another Tech lingering and my sales Rep Gabe all ganged up on me not to take responsibility called me a hero because I quoted lemon law failed for safety in the first seven days they got aggravated and started stating specifications on tires I am not the professional they looked bad to the eye after failed inspection so I asked them to address the safety issues. On the way to dealership I received message state add at least one quart of oil before driving the car. I brought this up to service manager with no response. They put oil in but refused to put tires, offered to put sticker on car again and said I wasted my 35.00 inspecting somewhere else they accused the inspector was trying to sell me tires. (not the case) Not fixing safety hatch not closing to operate vehicle safely. They wanted no responsibility I told them to take car back they refused against the lemon law. Argument ensued with Tony mostly he said I should have negotiated tires at sale. They were shined up and I did not notice until I got home so right from the jump lost items never in control, never wanted to take care of this, employees yelling at me because I called him a scum bag salesman, singing hey hey good bye, I swore at them and they tried to embarrass me in front of Kia and Volkswagen customers, I was requesting names of all involved and they refused to give me card or last names. I went off property because they were kicking me off, Property and I called the police to take report. It is a civil Matter but I think they are manipulating inspection stickers to send car on road unsafe for profit. I went to Ayer mass to speak with on of the owners of Gervais Motor Group (John Gervais) in which for at least 50 years his family has had a great relationship with the community and its customers. Very little negative reviews that I was informed of, not knowing everyday reviews. He was professional and the volital situation I went through with Volkswagen dealership and Tony mostly and I thought they would have made a decision to satisfy the customer by I was informed today aug 31st It was all my responsibility to fix safety issues to get sticker, they would put sticker so I would not have to pay again. They would sell me parts for their cost and put on for free. But I can't afford new tires when I have to make my first payment for the vehicle and I can't drive it with red rejection sticker on windshield. my email is johnegan_108@hotmail.com you want to discuss your issues and confirm mine. This cannot not be an isolated incident with these individuals. read more

I bought a vw alltrack from them in may. Note, otherwise the car is fine. Red flags from beginning though from a sales point of view. I gave them bank check for full value of the car and they took, cashed it etc, but then i found a couple days later right before pickup that they did not have the title. I thus waited another week to obtain the car b/c they title was held by a bank. Next, additionally, my only ask was that they supply a 2nd key fob at cost (and i would pay for programming etc, and it was written in my contract "at cost"). Maybe i would save $100 bucks this way ... really nothing to ask for. No key fob has been supplied. I called several times and always on backorder. Can this be true? I gave up after 3 months. Same story each time i called. They said there was no way to inquire about the order status. I ended up ordering from another dealership. They had just ordered one for an alltrack and received it within 2 weeks etc, no problem. WTH? Lack of care? True story, IDK. I complained to VW customer care. I filed a case. Independent dealership allows them to carry on without much happening. I just wanted my daughter to have a 2nd key in case she lost it or damaged it etc. I am VW owner (now 3 VWs). I know key fobs fail and they can only be replaced by the dealer b/c of the chip / laser cut keys. No locksmith can help you, just VW. Small behaviors tell a big story here. A key fob is a small thing until you don't have one. read more

I would not recommend purchasing a vehicle from this dealership -- even if you get everything in writing. After months of communication with a salesperson, I reached out when I was finally ready to purchase. I was extremely organized and upfront. I provided all trade-in details, my 10-day payoff, income information, and completed the financing application online. I made it clear that I did not want to spend hours at the dealership -- I wanted everything handled in advance so I could come in, sign, and leave. To make sure they had everything they needed, I even visited the dealership the day before the purchase so they could inspect my current vehicle in person and finalize the trade offer. I also looked at the vehicle I was trading for. The salesperson confirmed the numbers and said everything was ready. Yet when I arrived the next day, they were completely unprepared. My financing hadn't been run. The agreed-upon numbers had changed. I sat at the dealership for over four hours, dealing with excuses, last-minute requests for documentation, and unnecessary delays -- despite providing every single piece of information ahead of time. It was clear that no one had actually done the work they claimed to have completed. Eventually, we reached an agreement on the numbers, but I was told I couldn't take the car home that day -- a Friday -- despite explaining I was leaving the country and wouldn't be available that Monday. After pushing back, the manager agreed to let me take the car home with dealer plates and promised someone would meet me at my Town Hall Monday to transfer my disabled veteran plates. The salesperson told me he would call the Town Hall to confirm what documentation was required -- he never did. I had to call myself, get the information, and follow up with him. On Monday, I was still being asked for documents that I had already submitted days earlier via email, while sitting at his desk. The lack of attention to detail and accountability was exhausting. Weeks later, I called to schedule the ceramic coating and interior protection I had paid for at the time of purchase. I was passed between departments and put on hold. When I finally reached the salesperson, he didn't remember who I was, called me by the wrong name, and acted as though I was inconveniencing him. I asked for a clear appointment time so I wouldn't be stuck waiting around, and he assured me he'd confirm with the detailer and call me right back. That call never came. When I finally did get an appointment, I was told to come in at 1:00 PM so my car could go straight in with the detail team. This was the second time I've had this protection applied to a VW -- the first was at another dealership for my wife's 2025 Atlas, and that experience was smooth, professional, and handled entirely by the service department. At Gervais, it was chaos from the moment I arrived. No one seemed to know why I was there. The service department didn't even know what the product was, and instead of handling it themselves, they kept sending me back to the salesperson -- even though sales has nothing to do with actually applying the product. It was endless back-and-forth, with no one taking ownership or knowing what was going on. To make matters worse, when I got my car back, the "interior protection" was clearly only halfway done. The center console was still dirty, the doors hadn't even been touched, and nothing about the interior looked like it had been professionally detailed. For something I paid extra for, the quality and effort were unacceptable. And that's been the theme. Once the sale was made, the communication dropped off almost entirely. My questions stopped being answered. Follow-ups were ignored. Any sense of professionalism vanished the moment they got my signature. This entire process could've been smooth and simple. I came prepared, patient, and communicative. But from start to finish -- and even after the sale -- I had to chase down everything. The dealership repeatedly dropped the ball, gave misinformation, and failed to follow through on commitments. I love the car I purchased -- I would absolutely buy the same vehicle again. But never from this dealership. If you're considering doing business here, be cautious. Don't trust verbal promises. Don't assume anything will be done unless you verify it yourself. And even then, be prepared to be disappointed. You're better off going elsewhere. read more

this company completely takes advantage of elderly people and overcharges ridiculously they have no compassion and take advantage of people they deserve zero stars I would like to know who the owner of this company is to see if he knows what horrible people work in his service department. I'm also going to look into solve it seven to see if there is anything we can do to blast this company on the way they took advantage of my parents in a horrible situation knowing there was nothing they could do about it read more

I am disappointed with the dealer. They sold me on 2-2 a vehicle that had hidden damage and safety issues. I am not surprised by the poor scores. read more

There's a reason they call a dealership a "stealership." I brought my vehicle in. I was promptly informed that numerous things were wrong for what was due to be a routine mileage mark appointment. Note that not once did a mechanic approach me, it was communication without much explanation from the front desk. These issues also seemed rather escalated considering the mileage, and given that I've always stayed on top of maintenance. I thanked Gervais for their time and went and got a second opinion that same day at a highly reviewed shop. If these issues were true, of course I wanted them fixed and would pay accordingly. However, Gerarvis was asking for a hefty amount of work to be done. For one of the more minuscule "issues" Gervais Lowell stated both windshield wipers had "major visible tearing" and both needed to be replaced. When I got a second opinion, I handed the head mechanic the assessment write up of all the issues Gervais listed. This shop physically took the wipers off my car and handed them to me to look over. The mechanic told me unfortunately, he sees things like this happen alllll the time. He showed me-both wipers in fine condition, zero tearing. It's such poor taste to attempt to take advantage of people this way. Stay away from Gervais Lowell! read more

I would give Gervais 0 stars if I could. Honestly I've only ever written 1 yelp review but this place was such a scam I want to make sure other people avoid the headache. I leased a car through them, and wanted to buy it out with the agreed price. We called and told them we were buying it, and they said "it's easy come in any day before the lease ends and we'll get it done". We went, and at first they tried to add $1,000 to the buyout price despite having the paperwork in front of them. We got it down to $500 over for "extra fees". Then, they explained they would have to "ground the car" on their lot for 2-4 weeks (unusable for a month). In the end, we left and went to Quirk VW in Manchester NH and then 3 hours later we owned the car. Don't waste your time here, their business dealings were quite slimy. read more

It may seem unwise to go to a dealership for your VW service. It's ok to be skeptical, but in the four years I have taken my 2011 Jetta there, they have been fair and kind with what I've needed done. And when you have a ten year old car, you will things done--from tires to this and that. I just moved to DC and I really missed them when my check engine light came on. Nothing they could have caught, but the big city dealers are no where near as fair and decent as Gervais. I miss them. You should go to them. read more

purchased a used 2018 F150 from here and had to deal with a bunch of problems like no radio, no backup camera, no fuses for the tow package the truck came with, and Ive been neglected for using my warranty's... read more

I put in an online inquiry on a car they had in their inventory. The listing said the car had a sunroof but there were no pictures that specifically showed a sunroof. I got a call from THEO who asked if I wanted to set up a time to see the car. I live an hour and 45 minutes from the dealership and we went back and forth about what day I would come see the car. In the meantime, I asked him SPECIFICALLY if the car had a sunroof, NOT ON PAPER but IN REALITY. He told me he would check. He came back on the phone and told me YES, THE CAR HAS A SUNROOF. I RENTED A CAR AND DROVE AN HOUR AND FORTY FIVE MINUTES to the dealership. When I got to the dealership, it was 10 minutes before anyone even said hello to me. I called ahead to let them know I was coming. Finally, DANNY, who I spoke to when I confirmed I was going in, asked if he could help me. A big, bald man was seated at a desk, making phone calls and couldn't be bothered to even say "Hello" between calls. I told Danny the car I was there to see. He went and got the car. NO SUNROOF. they offered me an aftermarket sunroof but the sunroof for that car is Panoramic. Lazy and poor customer service and 0 salesmanship. I wasted a lot of time and the money to rent a car because THEO was too lazy to check to see if the car actually had a sunroof. In addition, Danny didn't even bother to ask if there might be another car I would be interested in. Pitiful. read more

Beware the catfishing! They advertise a few very cheap cars that they do not have anymore: when you go to test drive the car, they tell you that it was already sold and then try to sell you other cars. They've done this a few times to me. Always ask for the VIN of the car you are trying to purchase before you go and then make sure they are showing you this same car. read more

A bunch of money hungry pigs that will go against Their word for a pretty penny. I tried to make a deposit on a car i have been looking at for quite some time now and instead of prioritizing my business they instead went ahead to ignore my requests and then sold the vehicle to somebody else... don't waste your time with these back stabbers they really don't deserve your business. read more

Purchased a used GTI from Bobby and had a very easy and positive experience. The best and easiest car buying experience yet. Also, I had a issue with a blown tire from debris in the road and needed help with something regarding the wheel. I hated to text my salesperson but Bobby was quick to respond and saved the night from being a much bigger hassle. Love the car and thankful to have purchased from Gervais. read more