Place is very rundown lots of inflatables are broken and very dangerous for kids to play on. Also the ceilings there was insulation hanging out of the ceilings. Asbestos is very bad. We will never be going there again until they step up their game. God only knows how clean it is. Also customer service at the front desk was horrible. They need to get new employees that know how to speak with customers. read more

The worst customer service experience I've ever had in my life. Website is misleading with pricing and process. The employee I dealt with was extremely rude. Plus it's dirty. Never coming back again. read more

I needed to write a review after today. We came for a birthday party today. We've been to urban air and skyzone, so figured it would be the same type of place. General chaos but at least clean. Nope. I agree with the other comment about shutting the place down. Everything in disrepair. Bugs everywhere! We came in, went to the bathroom after checking in before going to the room. You know to have my kids wash their hands and go to the bathroom before their 2 hour party. I saw a bug, I thought to myself , that's a weird looking bug. Seen pictures of them before. Can't place it. Let me send this to my husband, who's at work. He'll get back to me. I walk around and look at the corners. The floor is filthy. Is that blood???? Dust, dirt and food caked in to the tile. Every s I turn , it's worse. Definitely has not been clean in months. There is NO way. The cubbies had a layer of dust. My kids were told to NOT go in the foam pits and only jump on the trampolines without the foam. We came home and I threw their clothes in the dryer on high for 30 minutes. Never again. STAY VERY FAR AWAY. read more

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brought my daughter here today to scope it out for her 3rd bday - she of course loved it. i know these facilities don't have the best track record for cleanliness & unfortunately this location was no different. i will likely be back for just having a fun day with my daughter but am reluctant to book for her birthday as the bathrooms smelt bad & we're definitely not maintained. the localized party space also just screamed dirty. i know there is a high traffic rate at these types of places and they're known for germs due to the foam pits and such but i would hope the food area would hold up it's end of the deal. read more

Get Air Freehold - food area next to smelly bathrooms - Trampoline Parks Near Me - Freehold, New Jersey

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sadly not worth one star. This facility is extremely dirty, some items like padding, foam and netting could be replaced due to over use and falling apart. The most concerning part is that you have three staff members the front counter and nobody out on the floor to keep an eye on following the rules. Signs are posted no flipping yet kids are flipping and doing all kinds of gymnastics and cheer routines on the trampolines. Adults are wearing shoes and running around trampolines kids are wearing crocs running around on trampolines. Just not a safe environment. The dodge ball area is hidden and above a party section, too many kids in there at once and physical arguments broke out. The bathrooms are small and very dirty. I would not recommend this place. read more

My friend's daughter had gotten a concussion from here badly, and could not attend school for a week. Also, no people watch over the kids making higher chances of injuries. Lastly, dirty bathrooms with toilet paper all over floors, as well as dirty sinks. read more

First off, the worker cursed me out. Also, the place is not safe for babies at all. There are no toddler areas, so the teenagers WILL step on your babies. Secondly, i found a rat crawling in the foam pit. To add on to this nonsense, my friend got a concussion from getair. The workers are very rude, DO NOT COME. read more

Safety issues concerning wood exposure where covering is ripped. Trip fall hazards by carpeting. Foam blocks in terrible condition. read more

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Had a planned kids bday party to attend to... I noticed the porta-Johns outside, ugh. It was 95degrees outside so I was looking forward to the AC inside. Tstat was reading 81 to 82 degrees. Everyone was sweating bullets. My child was dying so the only relief was to put her in the hurricane simulator. Alot of better places out there. read more

Get Air Freehold - 81 degrees inside? Even the spectators were sweating bullets. - Trampoline Parks Near Me - Freehold, New Jersey

I used to love this place. Now you can't pay for just one hour which is all my little one needs. I don't think I'll be back.

Great trampoline park with a lot of different activities for the kids. Staff is friendly and helpful, and they don't require you to buy their specific grip socks; just have a pair from any place. I would absolutely recommend coming here if you are looking for something to do with the kids on a rainy day. read more

Terrible. Not good, No good trampolines and i'm never going back. Sucks. I only like the basketball hoops and jumping around for 2 hours. Just wanna say my opinion and how terrible this place is. read more

I've been there with young children twice. Once was during toddler hour when there were very few children and it was easy to keep watch of the littles. The opposite occurred when the place was swamped with campers. Way too many to be feel safe. Some areas looked worn with loose tarp over a sparse layer of loose foam cubes. Very loud. Germ city. Didn't seem to be any attendants out on the equipment. Kids don't care they had fun. read more

First time here with my autistic son, who ended up being better behaved than most of the other kids there. We went on a Thursday around 3 pm, and it wasn't crowded, by any means, but kids did congregate in certain areas, to be expected. However, there were parents there who let their kids run amok without even looking up from their phones/iPads, etc., to make sure their kids were following the rules. Now, when you look online, it tells you to watch the video for the rules, & you actually have to sign a waiver that if you get injured or even if you die, you can't sue the facility (understandable). If only, when you get there & check in, that they verbally stated to EVERYONE a reminder of the rules, and that if people are caught breaking the rules, they'll be asked to leave & won't get a refund. Good luck with this, as only teenagers are manning the desk. A few moms with babies and toddlers were letting these little ones onto trampolines that were high traffic areas (there's actually a special small children area), & I even had to grab one out of the way of the swing foam pit, as she almost got knocked out. You're also not allowed any food or drink in the play areas, however, one mom let her little girl wander around with a drippy donut the whole time. Ugh. So, luckily I'm in shape enough to bounce around with my kid & followed him everywhere he went, to encourage him to wait his turn and follow the rules. Mostly, we just bounced & played around in other areas. Thankfully it wasn't crowded this day. There are inside bathrooms, but no lockers, so don't bring any valuables. You can bring your own water bottles. There were a few vending machines for snacks, & a few arcade-like games on the outside edges of the building, that need $ to use. Most trampolines had dirt & debris on them, & the jump pits had these sponge squares that most looked old (had pieces torn out of them, etc.). Let's just say, thank god for hand sanitizer. So, long story short, if you don't care about any of that, it's a fairly cheap way to have a little fun & get some exercise. Not sure if we'll return. read more

Place used to be so fun a couple of years ago, but not anymore. This "Toddler time" thing two days of the week is bs and the lady at the register wouldn't let us jump until 12 on the dot. Had to wait ten minutes just to jump and lost my patience. My dad wouldn't let me hang on the rim bc of the sign it said even though the employees don't give two craps anymore (used to be a bunch of "lifeguards" or "refs" around the park to ensure things are safe, not anymore). Highly recommend Urban Air or SkyZone instead. Either go with the right group of people at the right time, or don't go here period. I won't come here for a long time. read more

This place is fun and great staff but very very dirty and does not follow covid protocol. Not one child has a mask on. It's not clean read more

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More to do than most jumping Gyms! Kids really enjoyed it!A lot of adults were using the facility also. We will go back

We love coming to this place, however recently its been smelling very bad and doesn't look like anything is being disinfected ESPECIALLY during Covid. The staff are very sweet and polite but management needs to take better handle and clean this place up. I don't think I'll be coming again anytime soon until I start seeing some improvement. read more

First off 3/4 of the lighting is out. 2nd none of the hand sanitizers work.. not enough staff here at all ! Had one employee behind desk, and one to two employees for the entire place walking around. Place has really been run down the past year.. and with barely any customers? The owner should be there themselves if staffing is a issue!safety nets are ripped all over the place as well read more

Get Air Freehold - One light for entire side - Trampoline Parks Near Me - Freehold, New Jersey

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This was my 3rd time taking my daughter to Get Air. She loves it! This time I noticed there was an armed guard walking around. At first I was a little taken back so I asked him if there were problems I should be worried about and he explained with all the stuff going on in the world lately the staff at Get Air care enough to hire armed guards to keep the kids safe. He was very friendly and professional looking. (i'm going to guess he was an off-duty cop, just got that feeling. ) But all I can say is thank you to the guards and staff because your guys really are going the extra mile! read more

If I could give this place no stars I would. Workers are all sitting in office. No one is watching the kids. Older kids running around no masks. Running into little kids. The place is filthy, bathrooms were disgusting. Older kids cursing. Lights were out in bathroom. Kids sitting on beams. We asked the workers if they watch the kids they said no not really. I also asked if the kids needed to wear masks he said yes and would talk to them and never did. read more

Get Air Freehold - All these boys with no masks - Trampoline Parks Near Me - Freehold, New Jersey

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Boy, I guess I should have read all of the recent reviews before I booked my son's party. Instead I went on prior experiences from years ago when we attended other parties! I won't make that mistake again. I'm sad to write such a negative review, but after last night I was thoroughly disgusted. Glow in the dark is dangerous in this setting and should be banned. You can't see the kids. Then there were kids bullying others. Kids got punched, pushed, verbally abused. There were only two security guards: one at the entrance area and one near the dodge ball. No other employee refs around the trampoline mats or ball pits! Just a couple of  young kids working the front desk & parties. i feel bad for these workers - certainly not enough help! For the price of the parties and any additionals (photo booth, Dippin dots, etc) management should be ashamed of themselves. The bathrooms were worse than a gas station: smelled like urine & the ladies room only had 1 stall open and there were flies. Not to mention the men's room having urine on the floor and kids are walking in there with those socks on to then go back out on the mats & in the foam blocks!! So unsanitary!! We will never host a party at this location again! read more

Great place. Friendly staff. Nice and clean. Been coming here every Saturday morning for the last 6 weeks. Always pleasant.

Kids, and adults alike, had a great time. Online ordering was easy and the gentleman at the front desk was nice and accommodating. The only two issues I had were that the bathrooms were disgusting. It smelled really bad and I can't imagine that it had been cleaned recently. I saw a post from a year ago with the same complaint. It's pretty terrible that that issue has not been taken care of, especially with COVID. The Aw cons issue was that many people were not wearing masks. I know running around you may get hot and out of breath, but there were many people sitting or standing around watching their kids and no masks. It gets pretty crowded in the aft noon on a weekend. I would say there were approximately 50 patrons there and only about 4 people had masks on. read more

Fun if you are a child or young adult. I am a grandparent and it is really uncomfortable seating. There are metal bleachers in the jumping area . In no time at all your backside gets sore and back hurts. They make a ton of money, they can afford some comfortable seats for adults who are watching. read more

This was our go to place for years. We went there a couple of weeks ago and the place is just disgusting. Apparently nobody cares to take care of it. It's dirty and the foam pits are a cesspool. The foam blocks are destroyed and filthy. They need to shut the place down and do some major cleaning and updating. read more

This place was a lot of fun. They took all the safety precautions for Covid. I am looking forward to coming back with my children many more times to come read more

Amazing place to get the kids energy out. Get Air is safe, clean, and fun. The staff are friendly and helpful. We had our Sons 6th birthday here in September 2020. They are truly accommodating and helpful. They also have membership deals that really pay off. read more

A thousand times better than SkyZone. Just had our second visit here. Both times my son and his friends had an excellent experience. Clean, well laid out, easy to keep an eye on your kid, and some climbing features as well besides jumping. Staff that actually pays attention to the jumpers. My tip to going, always do that safety waiver online before going in. There are computer stations there to do it but it's way easier and faster if you do it before you go in. Heck, you can fill it out on your smartphone in the parking lot. You can also prepay and sign up for a jump time too. Keep the socks to use again if you plan on going back. You can use them again. read more

I just went for the 1st time & it was SO FUN!! Didn't realize I'd love jumping around so much. Very spacious & I LOVE the weekend deal of $14 for 2 hours for ages 9+! It was a great workout, I'll definitely have to come here more often! read more

Get Air Freehold - Huge place! - Trampoline Parks Near Me - Freehold, New Jersey

DO NOT GO HERE. I would give zero stars. I visited the Freehold, NJ location today for the first time to experience your advertised "toddler time" from 10a--12p. To my dismay, there was a camp group (with kids ages approx 12 years old) and a birthday party going on at the same time. There was no restricted area for toddlers only or older kids only. It was pure chaos. My kids were limited to a small corner near the foam blocks because of my worry that they would be trampled by an older kid. Just as I thought, my son got knocked in the head by an older girl during backflips down the trampoline. Where were your "lifesavers" to control the chaos?? I complained to the front desk and was told there is a promotion today that should've been advertised on the website, letting everyone in regardless of age. It's not advertised and if it is, it sure as hell is not clear. Perhaps I should've been told before they took my money? I also asked why there wasn't a specific area for the toddlers so they can be safe from the bigger kids. I was told "we don't do that." Funny because it is advertised on your website that you do. I will NEVER visit any of these facilities again. It is a horrendous place that is chaotic and run by 20-somethings that don't give a crap about their job or the safety of your customers. I should note, It's also filthy. The foam Block pit is disgusting. Used bandaids, plastic cups. Horrendous. read more

This place is so AMAZING I have 3 kids plus the kid in me just a total BLAST no stop action pure fun!!! Most definitely looking into season pass! A MUST DO!! read more

Had one our children's parties there. The kids had a good time which is really what it's all about. The party hostess was good. The bathrooms are disgusting and smell horrible. Black mold was around both faucets in the men's room and the floor was dirty...kids go to the restroom without shoes on then jump back into the trampoline area . I'll pass on a return trip. read more

Worst birthday planning experience. When you call you get the main office not the actual location. Day of party they didn't have my food order, ok easy to fix. BUT the bathrooms weren't working. They knew for 2 weeks and didn't call to let me know. They had bathrooms set up outside but we were having a snow/ice storm. Also party of all girls not having them go out to parking lot by self. After party manager apologized and said will do something for us. Its been months since party and I have given up. There is no way to call location and call center just takes my info. VERY FRUSTRATING read more

Thank you owner Morgan. I was informed the adjustment will be honored and I appreciate the customer service

I am very glad I looked at the age of the reviews before ruling out this place. Found a great coupon on Groupon for this place too. Employees were great about telling others in line about the groupons too. This place was very clean. Employees very nice. It is very hard to find a place to entertain cousins that range in age from 8 yr old girl to 17 yr old boy (7 cousins). I we lived in New Jersey, we would definitely come back. read more

This place was a lot of fun! I attended a kid's birthday party and I got to enjoy this party so much. They give you special socks to grip the trampolines better. Plenty of staff to watch children and keep people safe. My favorite part was the obstacles. One included a balance to a mountain climbing wall and then to swing across 3-4 netted bags. What a test of strength, balance, and endurance. The place did not smell like sweaty feet, but the foam pits did. I'd imagine that's nearly impossible to control at a low cost. All in all, and incredible workout and tons of fun for all ages! read more

The staff were super nice and helpful The place was immaculate The trampoline varieties were terrific The obstacle course was smaller than we had hoped but what they had was very good Please do not sit on the massage chairs if u r not going to pay for their use! An alarm beeps if you sit and do not pay. A woman sat on one and it beeped for 1 1/2 hours.. it was complete torture for all the guests. The staff are not allowed to ask them to move read more

We've been here a couple of times before (using Groupons) for open jumps. I think because we went midweek, right after school, we had a great time. The place was empty and clean. When it was time for my 8 year old son's birthday he wanted to have it here. I scheduled everything online, which was very convenient. Two days before the party I realized nobody had called or emailed to confirm anything at all and I started to panic. I called and was told that someone would have called me the next day anyway. I didn't get a call but I got what looked like a generic email about policies that they probably just automatically send. I was asked to bring a list of the jumpers, which I did. When I got there they asked me to write every single name down again on paper (inconvenient but not a huge deal). After the initial check in I had barely any contact with any staff member. When it finally came time for food and cake my party host found me and let me know pizza was late. After this the rest of the night was a disaster. Pizza was in the party room and guests were serving themselves. Nobody ever announced to come to the room to eat. My party host was never in the room to serve or clean up. Thank god other parents helped me out. Cake time came and the host appears back in the room to make sure I have my own serving utensils and lighter....what!?!?!?! Since there was so little communication before the party I thought maybe I misunderstood the serving situation. I was told my host should have been in the room but not sure why he wasn't there. I was extremely embarrassed parents ending up serving food. I was also embarrassed by the condition of the front area with garbage everywhere. For the amount of money we spent I am ridiculously disappointed. Another big issue here is enforcing rules on the trampolines. There are plenty of people around to watch the big jumpers area but nobody to prevent any of the big jumpers from entering the little jumpers area. A few guests at our party were under the 46" height for the big jump area and had to use the little jump area. As soon as they set foot on the big area they were yelled at. One little girl was brought to tears. Not one person stopped crowds of big kids from jumping in the little area and it scared the smaller kids. On a side note, I'm not sure if this place is a franchise or what? With the potential for injury at this place I can't see why any owner or manager would ever let a teenager run this place on a Friday night alone. Lots of potential here but management needs an overhaul. read more

This place has so much potential. It's a great escape for a rainy day or just to let the kids burn off some energy. I was so excited to see a trampoline Park open so close to home! Unfortunately, there is little to no supervision by any of the staff or so-called "referees" that are supposedly responsible for making sure kids are following the rules. I'm no stickler and of course expect a significant amount of rough housing, but I do take exception when my 3 year old can't even jump because the Small Air section is overrun by kids who are CLEARLY too big to jump there. For some reason, despite an enormous park of trampolines, obstacles, and even a dodgeball court, the "big kids" always wind up taking over the little kids' section, reserved for jumpers under 46 inches tall. I've seen at least 6 staff members walk by with their heads buried in their cell phones, a slice of pizza, or even worse, see the whole debacle and just keep walking. It's an embarrassment how negligent this place is. I can't believe some toddler hasn't been seriously injured yet. This isn't even to mention what a nightmare it is to sign in upon arrival. I've waited up to 20 min just to pay without anyone in line ahead of me. This issue deserves a review all its own. ETA - as I'm writing this, two grown men who are at least 250+ lb a piece, are jumping on the Small Air trampolines into the ball pit. read more