Came in with some billing issues. Had an associate immediately assist me but they couldn't figure…read moreit out and directed me to the experience manager. He handle everything quickly and efficiently.

I went in to learn more about phones and different plans. The staff were quick to listen and…read morehelpful to advise. The process was simple and I truly appreciate the plan I got. I wasn't upsold features and add ons. It was a great experience. Thanks

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

My Dad lost his phone. We came into this Verizon store to see replacement options. Conner helped us…read morepick out a new one and was so helpful in activating it through several password issues. Really appreciated the excellent customer service!

Verizon corporate lies to keep customers in long term contracts and has some of the worst customer…read moreservice I've experienced. After being with them for over 25 years, I switched to consumer cellular, pay under $50 a month and have better connections all over the state, including around the country. Don't get suckered by Verizon they tell their customer service reps in the store, to push upgrades and keep them paying through the nose for bad service and Keep the contracts going forever. They should have a zero star rating than one star? They don't even deserve one star.

I highly recommend this location, I got to work with a rep named Daniel, he was very attentive and…read moreknowledgeable, he helped us save money on our monthly bill all while getting us brand new phones! Highly suggest going to this store !

I am writing to formally report a serious incident of "slamming" and unethical conduct at your AZ -…read moreChandler Mall location on 3/24/25. After 6 years as a loyal Verizon customer, I visited this store for a simple phone activation. I explicitly declined the stores assistant Manager's (Jesus) offer for insurance and plan changes. Within 10 minutes of leaving, I received automated confirmation that insurance had been added and plans were changed on 4 phones and 1 hotspot. I immediately called Verizon Corporate Support, who confirmed these were manual changes made at the store level. I returned to the store to address this, and I have the recorded confrontation with the Store Manager. In the video, he claims these unauthorized changes were a "glitch." This is a blatant fabrication, as your corporate records prove these were manual entries made immediately after I declined them. While your phone support team was able to reverse these unauthorized charges, the predatory sales tactics and the manager's attempt to gaslight a long-term customer are unacceptable. https://www.tiktok.com/t/ZP8bgbKXC/

I had downloaded an app on my phone and it took over my phone. I tried going to the Verizon store…read moreon Fry Road and they only had 3 employees which were busy and had 5 people in front of me. I left and came to this one in the Chandler Mall. Not busy. Was asked what they could do as I came in. Told him the problem that the Bible App had taken control of my phone. The clerk King spent about 5 minutes on my phone and FIXED it. He was great. Friendly and Helpful. Will be back again anytime I need help or ready to get any new phones or service. Thanks

I went to upgrade my phone, which I had ordered online, and was greeted as soon as I walked in. I…read morewas helped promptly, and Cedric Brice assisted me with checking my account to make sure I received all the discounts available to me. He was knowledgeable, patient, and made the entire process quick and stress-free. I really appreciated the excellent customer service and would definitely recommend this location to anyone looking for a smooth and helpful upgrade experience.

I have lost all hope in this company! Back in June 2024 when my contract with AT&T expired, in an…read moreeffort to keep loyal customers, AT&T offered me 4 mobile lines for $80 (taxes and fees extra) with Autopay, plus $40 Internet Air package. I signed up for it. To my suprise, the first mobile bill arrived in July with a whopping $265 (not $80 plus taxes and fees) and the Internet Air was $67 (not $40 plus taxes and fees). Of course, I went to the store where I originally signed up to complain! The manager called the corporate, and a partial credit was given to offset some of the differences. Came to find out that the rep who helped me set up the new account accidentally split the 4 lines into 2 different accounts. As a result, it disqualified me for the promotion. They apologized for the mistake they made and corrected the problem, supposedly! Then August and September's statement both hit me with $265 each, and the Internet Air was still at $67. Needless to say, I was not happy! I came to the store again and spent hours waiting and talking with the rep like the 1st time. Two more partial credits were issued, and another case was opened for correction. Not to mention that I was still overcharged even after the given credits. Evidently, the promised fix in July on my first visit never happened! When the October bill showed up with the same $265 and $67 balance, I became furious. My anxiety was off the roof. The inconvenience, the stress, and the time consumed by this are beyond reasonable! I thought this company scammed me! I was just about to be done with ATT. Then the back office got involved. The loyal department got involved. Over 80 minutes was spent over the phone. Another promise! Another 7 to 10 business days bullshit. As of the time of this review writing, I just received the November statement with another $265, which led me to this review! Please advise me what I should do next? A multi-billion dollar company could not manage to fix a very minor mistake that they created. What a joke!

I feel completely cheated…read more I trusted them to replace my iPhone screen, but instead of doing what they promised, they just reconnected a loose cable and charged me $50. Then they told me the phone was "broken inside" and that the screen couldn't be replaced -- which I now believe was a lie just to get quick money out of me. I walked in hoping for honest help, but I walked out feeling scammed and taken advantage of. I DO NOT recommend this store to anyone. They are scammers, and they should not be trusted.

Run from this place if you want your phone to function after "repair"!…read more I took my phone here on a whim while shopping at Chandler Fashion at the end of May 2021. My screen had a spiderweb crack for over a year since pre-COVID, but still functioned perfectly otherwise but I took it to get fixed because I wanted to sell/trade it in crack-free. The progression is that this place completely broke my phone's screen/LCD, after several visits and they never put the screen on properly, blamed me, and said the warranty wouldn't cover it. Over several visits we only saw and dealt with a young guy and his older brother. See below for details of this telenovela from hell if needed. 1. Within TWO days of them replacing the screen, the phone had a crack in the corner right under where the Spigen case met the top portion of the screen. This made no sense as this part was protected by the case and I hadn't dropped it. In addition, I notice they broke my phones speaker so I couldn't listen to voicemails, videos, or talk on speakerphone. I took it back due to their "warranty". "Okay, younger brother calls older brother, we will order a speaker and call you in a few days, and give you a screen cover, but we can't fix the cracked screen because you probably dropped it". At this point, annoying, but I cannot prove otherwise. 2. We call them, take the phone back to find out they ordered the wrong speaker. Younger brother calls older brother, they say come back in a few days. Mind you, we don't live across the street from this mall. 3. Bring the phone back again, they fix the speaker, they "do me a favor" and put their protective screen cover on it. Thanks, appreciate the cover, but it literally just slid off after 1 day and was not the right size. At this point, I notice that the screen is kind of springy when you scroll, however, I'm thinking I'm never dealing with this place again, and not taking another trip to the mall, I can live with this until I upgrade soon. 4. A week later, the screen is sometimes too springy to select things so I remove the Spigen case to look at it. The phone immediately started blinking, and turned yellow and black. The LCD is ruined? I scroll my finger and notice the screen at this point is as bouncy as a swimming pool diving board and must've been getting looser the more time that went by. Apparently the only thing holding it together to function this long was my case?! Im also convinced this is why the new screen cracked in two days against the edge of the Spigen case. 5. I take it back again today, at this point I just want my money back, the phone that was working for over a year w a cracked screen, now has a 100% broken screen and LCD below. The older brother is there now, and says he remembers me; again he's "going to do me a favor" (repeats this several times) and fix the phone, come back at 1. Still being cordial, I tell him I'm not sure how this is a favor because his brother told me it's under warranty, and I haven't done anything wrong to the phone, it was working fine before I took it to them. He laughs and tells me he's doing this favor because he gets paid regardless, so he doesn't care what happens, and if I were to tell the company this, they will not do anything to help me so he's trying to help me out. I'm in disbelief like, dude, this is a lot of talking, accusing, and excuses, I don't care how you get paid, I just want my phone to work the same way it did before I paid you to fix it. Omg! He then said the screen would not be the way it is, if I hadn't dropped it or done something to it, or it's the case that I have (proceeded to inspect the Spigen case like it is an alien from outer space). Then says it is not their fault because something happened to the glue holding the screen on and that's usually from dropping the phone. Lol, wwwhhhaattt??!!! 6. Return to pick up the phone this evening and they are unable to fix it and must dispute with bank. So no phone, no refund. Complete frauds.

I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

My interaction here is always good but it's simple for me when I come... 'modem issues'... replace…read morewith a new and I'm all set. I hadn't upgraded yet and was hanging on to old tech... Coming in you just add your info at the kiosk and they will call your name. This time around I need to pickup a new panoramic Wifi Modem for another property. I didn't wait long and when I got some assistance, it was quick. They grabbed the device and I was out faster than others. Pain-free experience that for sure.

Omg!!! There is a difference between a regular tmobile and a tmobile experience store soon as I…read morecame in matt was a saint signed me and and was so quick and chill really got right to it. The he summons angel Tara she came thru booth my phones didn't dial out. She did a click volume up click volume down then hold power reset I never knew about it. If your signal is out just do try the reset it thanks for educating me Tara !!! They have a great team

People in the store seem to not really care about there customers when they are asked for a simple…read morequestion you get a hand and told you have to wait. And this is when you speak with the greeter. She I asked about getting a screen protector I was told I needed to wait 49 minutes for someone to assist even though he could clearly CHECK me out as I didn't need anything really tying to my account.

Went to activate a phone with my son and take his phone off of our plan and have him set up his own…read moreplan. The lazy guy "working' said that we had to call and do it ourselves. As we left he sat down and talked with a coworker as there was nobody else in the store. I went a couple of weeks ago with my daughter and son in law to do the same thing and the lady working that day made the call for us and helped us through the process.

From the owner: Visit the T-Mobile store in Chandler and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3111 W Chandler Blvd Ste 2120 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Geek Squad was great. I'm so glad we signed up last year on a whim. This was peace of mind and…read moreboth our laptops were covered! Make sure to make an appointment ahead of time since they're busy.

I visit this Best Buy location often and usually enjoy browsing, Forest at the front door is always…read morefriendly and welcoming and mentioned knowing me from my regular visits which was funny that he recognizes me. Unfortunately, I recently had a frustrating experience after being sold a product that turned out to be incorrect for my needs in which their sales human assured was the correct product. When I returned to exchange it, management was not helpful and didn't seem interested in resolving the issue, which left me feeling dismissed. As a result, I lost $40 on a product I relied on staff to recommend. I was also surprised to learn that receipts are no longer accessible after 45 days, which removes a level of convenience I previously appreciated. I hope this feedback helps improve the customer experience moving forward