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    Verizon

    2.6 (83 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

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    Reviews With Photos

    Vladmir T.

    New Phone, Better Plan, Good Trip To This Store. My work phone was getting annoying with low memory space and the new IPhone 11 came out so why not get a new one. We have bought phones here for a couple years now for personal and business lines and it's a good little shop across from the Chandler Mall. We were in and out within a half hour once we got to have our turn. Clean and open little shop.

    Store completely closed when it is supposed to be open, with no explanation.
    Jen D.

    The store hours are 11-7 per the Verizon website. I ordered a phone this morning to pick up today. It allowed me to choose this location. I went there at 1:39 PM and the store was closed - metal security doors down and no note of explanation on the door at all. There are even missed UPS and FedEx delivery notices on the door. Verizon customer service has no explanation for how or why this happened. Why would Verizon let me place, and PAY FOR, an order for pickup at this store if it is closed!?

    Roxanne P.

    Huge Thank You to Verizon Wireless from CRMC. We thank you for your donation and thoughts of us. The platter from Someburros was delicious and couldn't have come at a better time! Heart felt

    James in action, helping a first time smart phone user in 2017! Such patience!

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    5 months ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    1 year ago

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    11 months ago

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    1 year ago

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    7 months ago

    Had a really good experience with this store. Sean was a Rockstar & made the experience alot of fun.

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    10 months ago

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    2 years ago

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    2 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    3 years ago

    Verizon straightened everything out, except Apple problem, which tech support trying to help with.

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    9 years ago

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    10 years ago

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    3 years ago

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    5 years ago

    Ordered a phone for pickup on Sunday night, & the next day (Monday) they weren't open! No reason as to why. They need to change the hours !!

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    5 years ago

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    3 years ago

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    8 years ago

    Helpful 5
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    9 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    10 years ago

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    8 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    12 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    8 years ago

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    12 years ago

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    Page 1 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    His positive attitude and caring personality made my shopping experience at the Chandler location very memorable.

    Mentioned in 2 reviews

    Read more highlights

    Cox Store

    Cox Store

    (111 reviews)

    I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

    My interaction here is always good but it's simple for me when I come... 'modem issues'... replace…read morewith a new and I'm all set. I hadn't upgraded yet and was hanging on to old tech... Coming in you just add your info at the kiosk and they will call your name. This time around I need to pickup a new panoramic Wifi Modem for another property. I didn't wait long and when I got some assistance, it was quick. They grabbed the device and I was out faster than others. Pain-free experience that for sure.

    Verizon

    Verizon

    (9 reviews)

    I am writing to formally report a serious incident of "slamming" and unethical conduct at your AZ -…read moreChandler Mall location on 3/24/25. After 6 years as a loyal Verizon customer, I visited this store for a simple phone activation. I explicitly declined the stores assistant Manager's (Jesus) offer for insurance and plan changes. Within 10 minutes of leaving, I received automated confirmation that insurance had been added and plans were changed on 4 phones and 1 hotspot. I immediately called Verizon Corporate Support, who confirmed these were manual changes made at the store level. I returned to the store to address this, and I have the recorded confrontation with the Store Manager. In the video, he claims these unauthorized changes were a "glitch." This is a blatant fabrication, as your corporate records prove these were manual entries made immediately after I declined them. While your phone support team was able to reverse these unauthorized charges, the predatory sales tactics and the manager's attempt to gaslight a long-term customer are unacceptable. https://www.tiktok.com/t/ZP8bgbKXC/

    I had downloaded an app on my phone and it took over my phone. I tried going to the Verizon store…read moreon Fry Road and they only had 3 employees which were busy and had 5 people in front of me. I left and came to this one in the Chandler Mall. Not busy. Was asked what they could do as I came in. Told him the problem that the Bible App had taken control of my phone. The clerk King spent about 5 minutes on my phone and FIXED it. He was great. Friendly and Helpful. Will be back again anytime I need help or ready to get any new phones or service. Thanks

    TREPIC Networks - One day at a time!

    TREPIC Networks

    (14 reviews)

    Started Services in Eloy, and found that service wasn't enough for my business needs. Cancel within…read more3 days, and was charged 180.00, absolutely not acceptable. As a Pilot, there are many times that I reduce my charge when I don't fulfill the customer needs.

    My experience with Trepic has been great. We recently moved and had few options for service…read moreproviders. We saw some yard signs on our street for Trepic and filled out a request online. I was called and texted by Eldred. He was polite and professional and explained everything. He personally came out the next day to inspect our yard to determine where they would run the line. Two days later they installed the fiber from our alley, and the next day Kyle came out to install the hardware. Everyone was great, the service was superior, and we've had awesome Internet speeds ever since. It's totally refreshing to speak with Eldred and have a normal human interaction. Just prior to this experience I was getting an infuriating runaround from cox between the AI bots and their shabby customer service just to cancel. I am pleased to support a local business and urge you to consider switching to Trepic. I read a bunch of the reviews on here after we had already became subscribers and was a little surprised to see some of the not great reviews. I then saw Eldred personally responding and taking accountability for each review. Talk about professional, this man is real and he actually cares. Thanks Eldred, Kyle, and the Trepic crew!

    Rio Verde Wireless

    Rio Verde Wireless

    (7 reviews)

    Sales was spot on providing my house with necessary high speed connection to facilitate working…read morefrom home and entertainment. Everything from getting connected to pricing are top notch with Rio Verde, and much easier to work with than the 2 previous large companies I had at my other homes.

    First, I have no relationship to Rio Verde Wireless except that I am a customer. Yelp: I am NOT a…read morecurrent or former employee, family member, competing business, and have NOT used Rio Verde Wireless services in a business-to-business capacity. Rio Verde Wireless provides Internet service to my home, guest house, and barn. These comments are unsolicited. I have found Rio Verde Wireless to be honest, responsive, professional, and competent. They have consistently resolved issues, including wildlife destroying cables or antennas, storm damage, and landscape interference with no drama and with the greatest respect. They have also fixed and been very tolerant of user error, misconfiguration, local firewalls, etc. Always courteous, patient, and speedy, even at odd hours, and willing to help or give advice. The (Internet) service provided is fast, reliable, and reasonably priced. We often stream multiple movies or music to TVs, iPads, and Sonos speakers, as many as six! My family, while working/studying from home, has been able to stream content, up- and download files and data, play interactive games, and use VOIP services to talk with friends and family. Services like Alexa and Siri are consistently connected. And our Link security cameras (which send video updates every 30 seconds to the Link servers) are online, recording, and available 27/7 without fail. Nothing but the highest recommendation and zero complaints.

    Verizon - mobilephones - Updated May 2026

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