I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking for help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service. read more

My Dad lost his phone. We came into this Verizon store to see replacement options. Conner helped us pick out a new one and was so helpful in activating it through several password issues. Really appreciated the excellent customer service! read more

I had a sales representative lie to me and sign me up for internet and mobile. Realizing that everything they promised was a lie because I was already an existing Verizon customer, I canceled within 24 hours. Verizon has failed to keep to their word and completely cancel the account. I have received charges for services that I never received. I have been into this corporate office multiple times and each time am promised that it will be taken care of. However, I continue to receive daily threats that Verizon is going to report me to credit bureaus. Save yourself a headache and do not sign up for Verizon. read more

went in just for my screen protector to be installed and the young lady how assisted mention she was the manager upgraded my home Interne. Mentikned I'd receive a speaker box within two months along with a $200Amazon gift card active right away. Called customer service its a two month wait for that as well. read more

verizon should provide decent spam filters on all phone lines without extra charge. suddenly verizon changed/removed our phone access to spam filters so that we are now inundated with spam, this just since yesterday. verizon says sorry go pay for spam filter plus. not happy with verizon for providing only excuses and reason to spend more money for verizon services!! read more

Had a really good experience with this store. Sean was a Rockstar & made the experience alot of fun.

This store and honestly just Verizon in general is truly a pitiful excuse for phone service. My husband came to this location to upgrade his phone, was placed on a wait for a spanish speaking associate however was forced to be helped by some other man who only spoke english. My husband was inquiring about an upgrade to his phone to which the verizon employee stated "oh sorry, you would have to pay $300 in addition to the trade in, but if you come back tomorrow our system will allow it" They were rushing customers out the doors before their close time also. On what planet would one day make a $300 difference? When I checked on the app it stated his line was eligible for an upgrade, so why when we go into the store do they tell us some bullshit ass story? What it seems like to me is their lazy, pushy sales associates just wanted to close early so they were actively lying to customers. I will be looking into other service providers because for the price you pay at verizon you get some shit ass service! read more

I'm in shock of how incompetent Pablo and the management at the Verizon Chandler store on Frye are at 3401 W Frye. Pablo sold us the incorrect merchandise and made us wait another hour before being served. To top it all off the management tried to gaslight my husband and blame him...even though they tried to sell us the 13" screen protector. He also didn't apply any of the proper promotions. My husband had to call in order to get the order fixed. With management like that, no wonder employees like Pablo are a nightmare. DON'T GO HERE. They aren't competent enough to help anyway. Just call and talk to corporate. They are the only ones that can actually do anything for you. read more

My only regret is that I can't give zero stars. Pablo is the WORST sales rep I have ever dealt with. When he isn't just avoiding work by flirting with another customer, he can't listen worth a damn. Seriously, the flirting was GROSS. This poor woman was basically a captive and was not buying what he was selling, but he kept leaning in closer and saying cheesy shit. It was painful and inappropriate. More crucially, he didn't know Verizon policies, didn't know how to cancel services, brought the wrong devices, and was just generally un-knowledgeable. When I had to return to the store due to him not listening to me, another employee tried to gaslight me and say that I hadn't said what I said. The store tried to claim later that my concerns were my fault and that I must have been unclear, which...of course they would. At one point, Pablo tried to sell me an 11 inch iPad with a 13 inch screen protector, so you tell me who the jackass is. One of the other employees later tried to tell me that hadn't happened, but dude, come on. I was there. It happened. I even anticipated problems and spoke slowly to him, carefully choosing each word. He also had such bad breath that my wife had to keep putting her head down so as not to breathe it in. It was BAD. Additionally, he tried to do all the usual Verizon hard sells on everything (as they all do). But my wife had to tell him FOUR times that she didn't want the god awful ausurion device coverage before he finally backed off. She just kept saying "That's a firm no," over and over again until he shut up. This place is the worst. Oh, also, the cherry on top was that my wife was turning in a device, but because of something something computer something something timing something something, they couldn't process the trade and told us that we would need to leave and come back later to do it, so we had to go kill time and return an hour later...only to be put back into a customer queue. Speaking of the queue...we got there about 11:30. Another couple came in around 12. When I went back to the store at 3, THEY WERE STILL THERE. Around 3:15, another guy came in to replace a phone, and the man with the check-in tablet told him that he would help him file the claim with asurion and then disappeared and didn't help him. When I left around 4, the customer was standing there, fuming. Just insanely bad customer service all around.Incidentally, when I mentioned to the check-in guy that I didn't love being put back into a queue to remedy an employee's mistake, he told me, and I fucking quote, "[Pablo] is with another customer. If you'd like to ask her to yield her spot in line, go ahead." OK. If Verizon doesn't incentivize its employees to provide good service, fine, but that doesn't mean they should be terrible, embarrassing humans. What a completely dreadful store. Edit: I just got home, and I'm still gobsmacked by how awful the experience was. I spent more than three hours at that store today. We bought a phone, a tablet, accessories, added a new line of service, and spent more than $500 in down payments and fees. And I was still treated like a nuisance, at best, and a liar at worst. Oh! And the best part - when I was on the phone with corporate, the rep realized that none of the promotions we were supposed to get were applied properly in-store, so she fixed that and refunded the BS restocking fee that I never should have paid because of THEIR mistake. Save your breath, time, and sanity. Just do everything online and skip the store. They don't want you there anyway. read more

New Phone, Better Plan, Good Trip To This Store. My work phone was getting annoying with low memory space and the new IPhone 11 came out so why not get a new one. We have bought phones here for a couple years now for personal and business lines and it's a good little shop across from the Chandler Mall. We were in and out within a half hour once we got to have our turn. Clean and open little shop. read more

Verizon - Mobile Phones Near Me - Chandler, Arizona

Went in to upgrade my phone. Manger wouldn't allow me to be cause my ID didn't match the spelling of my name in their system. Told him to verify using email, text, or any other method and he was basically a rude ass hole. "That's where we are at" told him I have had this number for 15+ years and had don't upgrades in this store multiple times and he response was not apologetic...instead "that's how it is, can't help you"...fire this man he does not belong in customer service. read more

The store hours are 11-7 per the Verizon website. I ordered a phone this morning to pick up today. It allowed me to choose this location. I went there at 1:39 PM and the store was closed - metal security doors down and no note of explanation on the door at all. There are even missed UPS and FedEx delivery notices on the door. Verizon customer service has no explanation for how or why this happened. Why would Verizon let me place, and PAY FOR, an order for pickup at this store if it is closed!? read more

Verizon - Store completely closed when it is supposed to be open, with no explanation. - Mobile Phones Near Me - Chandler, Arizona

Tried their new Visible cell service. never got it up and running properly At the end of the 3rd day I was so frustrated as NO ONE I spoke to had a clue how to fix my issue. Kept telling me it would straighten out and never did. Ended up going back to original Verizon lost my grandfathered in plan!!! lost my phone number of 15 years. WHAT A PAIN!!! read more

Went to get a new phone, hoping that it would take long. Well it did. Been here for 90 minutes. You would think that they'd at least allow customers to use their bathrooms while taking their time and trying to upset a bunch of stuff. Nope. They asked me to go down the way to a restaurant. read more

Huge Thank You to Verizon Wireless from CRMC. We thank you for your donation and thoughts of us. The platter from Someburros was delicious and couldn't have come at a better time! Heart felt read more

Verizon - Mobile Phones Near Me - Chandler, Arizona

Verizon straightened everything out, except Apple problem, which tech support trying to help with.

We came in today to see about getting my mother her first smartphone! We had previously purchased an old "dumb flip phone" that didn't end up working out (too hard to text without a keyboard for mom) We were one day late on the return policy, but James (10 year store employee) graciously worked with us to get my mother into a phone that she can comfortably use, without having to jump through alot of other policy hoops! I have been a Verizon custoer since the year 2000, and I have yet to be disappointed with the customer service from this location that is nearest to my home. Thanks again James, we'll continue to use Verizon for many years to come! read more

Verizon - James in action, helping a first time smart phone user in 2017! Such patience! - Mobile Phones Near Me - Chandler, Arizona

We received very poor customer service from James, a "solutions specialist." He was rude from the beginning of our interaction when he realized that he wasn't going to be selling us a new phone or any products. His demeanor changed for the worse as soon as he figured out that he wouldn't be making commission off our interaction. He didn't seem like much of a specialist, and he didn't provide a solution! My boyfriend and I went to the store with my boyfriend's dad around 7pm. THERE WAS A 50 MINUTE WAIT! WHAT?!?! Ugh. We just wanted to take my boyfriend off his parents' plan, and take me off my parents' plan, and get our own plan for just for the two of us. So we waited and waited, and then we met James. I guess another employee told him we wanted to upgrade our phones, so he was expecting to sell us something and make commission off the interaction. Once we explained our purpose for the Verizon visit, he sarcastically said, "I wish someone would've told me correctly what we were doing here today." As soon as he knew he wasn't making commission, he immediately was rude and didn't care about providing good service to us. He was unable to remove me from my parents' plan because I am not an "authorized user" and they weren't physically there in front of him. He refused to speak to my parents on the phone to get their permission to make the change. He stated that they would need to call into the call center so it could be on a recorded line. Why is that necessary? I am standing in front of you and my parents could verify the account password over the phone. C'mon James. The kicker is that halfway through the process to set up a new account under my boyfriend's name, James' boss stops by to say goodnight as he was leaving for the evening. The boss said something like "James is my #1 sales guy, always #1 in commission." James replies, "Well, my whole night is shot..." and looks at us. What the heck? Just because you aren't making commission off us doesn't mean you can be rude. I'm especially upset because he said that comment in front of his boss and his boss didn't bat an eye. We had a very poor experience here with the lack of customer service. Overall, Verizon is expensive but they provide excellent coverage so we will continue to use them as our cell phone carrier. However, they need to take a close look at their front-line employees and front-line management and hire people with customer service skills who actually want to provide solutions to customers. read more

Went in for new phones. Man working did not want to be there. Was just rude and couldn't answer simple questions about our accounts. Went to another location instead read more

Ordered a phone for pickup on Sunday night, & the next day (Monday) they weren't open! No reason as to why. They need to change the hours !!

This place has the worst customer service. Would not listen to me about what was wrong, and said it should work!!! Well it doesn't and I am paying 400.00 a month for my lines. Can't wait until I can xcel and go with a real company read more

Went in for a watch. Otd was 32$ for service and watch a month. Called to verify that when I got home and was told it will be 88$ and 40$ for the following months. Not so much about the price but what's the point of lying about prices to just annoy customers. read more

Goodness gracious great balls of....horrible and horrific customer service! Never have I ever had such a horrible experience and I can't believe a large corporation like Verizon would allow their employees to treat customers with such blatant disrespect. I went into the store to return the Hum system I bought earlier in the month because it wasn't working properly. I explained how the system wasn't logging my mileage correctly and that was pretty much the only reason I bought it as I'm an Uber driver and it would have been nice to have something track my mileage for taxes. The agent, R.J., asked if I had called customer service to try and troubleshoot it to which I answered no. He then suggested I do that because if I returned it, they were going to charge a $35 restocking fee. WHAT?! I paid $30 for the unit so basically I would have to pay $5 to return it! I asked if there was anything that could be done and he said no and that I could call customer service and see if they would do it. Way to pass the buck. I told him that if they were going to charge a fee then I was going to return my $1,100 iPhone I just bought and switch carriers. The agent showed zero empathy and instead decided to tell me how to make the switch. When I asked for a supervisor, my request was denied stating that there was no one in the store that could waive the fee. Such horrible customer service and talk about blatant disrespect and disregard for me as a customer. I wound up calling Hum customer service and they performed a reset on the device and told me to drive around for 10-15 minutes to activate it. I went outside, drove around for approximately 15 minutes and again, my miles weren't recorded. I then returned back to the store and spoke with Brandon, a different agent. I explained the situation and told him the device was defective and that I didn't think it was fair to charge a $35 fee for a device that was defective. He said the only thing he could do was exchange the item and if I wanted to return it without a fee I'd have to go to the store I bought it...which is in Seattle. Ok, let me hop on a plane to Seattle just to return an item. That seems like a viable option. I told him that I was going to call customer service while I was there so they'd refund the fee. He said, "Don't waste your time, customer service is going to tell you the same thing...it's a company policy yada yada yada." Meanwhile, the previous agent tried to pass the buck to customer service. When I reached customer service, the agent said it was ridiculous they were giving me trouble and credited the $35 fee. My favorite line by Brandon: "Sir, all I'm trying to do is help you..." When I asked how charging a $35 fee was helping me, I got no answer. While I was on the phone, a different agent decided to go around and close the metal window coverings, slamming them down loudly. How rude! I am just flabbergasted by the lack of customer service and blatant disregard and appreciation of me as a customer. I will not be returning to this location nor will I ever buy anything other than a phone from Verizon ever again. This took over an hour of my time and it was all totally unnecessary. The unit I purchased was defective and it's ridiculous to charge a restocking fee since the item won't be restocked. We obviously pay a premium to be a Verizon customer...I could get the same plan and same phone from Sprint for almost half of what I pay Verizon...and Verizon shouldn't treat their customers this way. I understand that people probably complain over restocking and upgrade fees all the time (maybe you shouldn't charge them) but Verizon should empower their employees to waive these fees in certain situations and if they can't...they should be able to call on behalf of the customer to have it waived. read more

If you enjoy being cheated, just show up here and trust what the employees tell you. It's that simple, sales people and customer service will say anything to get your money and get out of the conservation. Ok, now that you heard my complaining, read on if you're actually interested to know the case. I decided to get a Moto Z Droid, mainly because Verizon was offering them at half price. I actually didn't want to be on a payment plan for the hardware as I needed to be able to change my service in the future. Thus, I wanted to pay off the device, I was told this isn't a problem; I would just need to call in a couple months and pay it 100% off to close the transaction. I then needed to change carriers, so I went ahead and called again to confirm how this payment payoff would work. I was assured that I would be charged the remaining ~$247 against the initial price of $312. This matched my expectation since, of course, one still must pay out their phone and this represents the full remaining balance. Last step, cancel my service...to my shock, I'm charged double. So, after multiple confirmations from different company reps, I'm scammed out of $247. I'm open to suggestions on how to combat fraud in this way, let me know if you have any ideas. One last note, I really am convinced that no person I spoke to actually knew how the billing would work. It's not the employee's fault when then tell the story the company scripts, but then Verizon doesn't follow through. Telling me this isn't a contract on my line when the contract on the phone turns out to be line dependant, is just plain fraud. Especially when asked and answered so directly. read more

Ryan Helton helped me trade my phone in quickly and left a very positive impression for me. The store is clean and spacious with enough staff. read more

These guys are fantastic! Thanks for your help with my son's new phone Zach!!! He loves it and said to remind you that "he loves you man!" This phone is much better than his old phone and was a great deal for the price! read more

This store is terrible. The customer service is almost non existent. I walked in to buy a new phone and Apple Watch and waited... waited... was asked if I needed help to which I responded, "yes I would like to get a new phone and want to look at watches" and dude goes "ok be right there" and blows me off and Helps everyone else that walked thru the door. Meanwhile I'm having a thumb-war with myself in the corner waiting for any of these folks to come ask for my Money. Sorry I didn't look the part guys. It seemed like they were really wrapped up with their customers, so much so that it was like the world had stopped and nothing else around them existed. I will not be returning to this store again. read more

Terrible service. Walk in and 1 other customer and get told need to have an appointment. Good way to lose business being so dead as they were read more

Will be switching to TMobile today. The representatives at this location are really good at hiding the hidden costs I will see on my bill after. Went do Tmobile for their awesome plan and I will be cutting my total bill in HALF. Do not make the same mistake I did and overpaying for my Verizon bills with their overall crappy customer service. On all ends, in the locations, on the phone, through chat. So over it! read more

So me and my boyfriend go in to get him an iPhone 7 (after many conversations of which model would be the best option for him) and the short sales guy, didn't tell us his name, was the worst sales person ever. He argues with us about buying the 7, advising us not to get it. I tell him we have already discussed it and we want the 7, as I have a 7 and i told him mine works perfectly. To this he responds "haha oh yeah it does, for now"... just one of the many rude things he said during our visit. So rude that we left and went to the Apple store instead. read more

Verizon sucks!!! They overcharge, they lie! I've been with them for more than 10 years and they keep turning my service off, I pay entirely too much for 2 phones! I work my ass off and so does my son,but we struggle financially some times, I made a payment arrangement with an agent and yet they turned my service off anyway! Don't trust anyone there no matter how nice they are..all liars!!! I hate Verizon read more

They make you set up an appointment to go in and Everytime I do I get there and everything is closed down. Like what In the actual heck why set appointments if you're going to remain close with no notice of the store being closed. This is the third time this has happened this week!! What the point of setting appointments only for the store to be closed? read more

Very professional. Diagnosed the problem immediately and fixed it after no other venue could find the cause. Very impressed. This Verizon was in Chandler, Arizona. I was amazed at the expertise. read more

I can see why this location got poor reviews. No customer service at all. Walk around for 15 mins and no acknowledgment. I guess I won't make a purchase today. 3 employees and 2 are with customers. The other unfriendly behind the register was looking down, at who knows what, looked up and totally ignored us I wish they had 1/2 star option I guess I'm not important enough for them. My monthly $465 is not good enough. Only other competitor have decent coverage, then I would switch. Been a customer for over a 15yrs. I wish there were surveys. Fire them all read more

I've been to this location twice, and never had the service issues that others have complained about. Perhaps I was lucky? The first time I went, the store was pretty slow and I was helped quickly. I was upgrading to a new phone and the process was quick and painless. The second visit was much busier, but it was Black Friday... so to be expected. We put our names on the list and started to browse. After a while I realized there were only 2 seats in the building; a bit of a design flaw for a business where "wait times" is customary. When we did get helped everything went as planned, albeit a little more slowly than expected. I was getting confused by the plan options presented to me, the salesman would have done well to have a flyer or something I could look at to understand. Lots of people are visual learners, sir! Once we got everything situated and paid for (options to pay in the store or add it to the bill) we left pretty happy, with a new phone, new plan, and all the right things accomplished. read more

Although I was only in for switching plans, I saw fantastic customer service here. Jose met me at the door, welcomed me, and got me in and out while being extremely personable! read more

Usually I don't post about going into verizon because let's face it, most the time it's like the MVD-tons of customers and a really long wait. My old phone, yes an iPhone 5S was finally going out. I was worried because I didn't have my phone backed up since January. That's when the great customer service started. José patiently listened as I frantically told him my issues while my phone was about to die for good. He took his time and worked with me, told me it was going to take a little bit if I wanted to wait for the backup. I said that's perfectly fine. I currently have boot on my foot and he offered me a chair and water which was awesome-definitely went above and beyond. Long story short I got a new phone, had everything transferred over and was happy. Thanks José! read more

James G. was the most delightful person I have had the pleasure to interact with at a retail location in a very long time. His positive attitude and caring personality made my shopping experience at the Chandler location very memorable. My family simply went into the store for a little troubleshooting experience. And we left with every question answered. He was very professional the entire time. Although the prices are getting a little out of control, it is experiences like this that help justify the cost. Thanks to James, the Chandler location is going to be my one stop shop for all of my Verizon needs. Thank you James, keep up the outstanding work. read more

Worst customer service ever. However the phone CSRs are the best. They really know how to fix problems, and go over board to help you. The stores... (i use two locations and both are the same. Pompous sales people, not interested in helping. Run from this place ... They act like used car salesman. I have given THEM many opportunities- My account for many years was flawless - paid on time, with good service from Verizon. March 2017 was switched to business account - plus many new items added to the account - everything went south then. The Business account is the worst - It was more than 2 months before i see a bill that was a bit less 2 times the amount i was quoted**. Then past due charges on top of that. I had auto pay for many years and with the change, they took it off. So I was to pay the bill once i got it and set up auto pay again. But Without a bill one can not pay. Since I did not have a bill. I did not pay. The response I got from the CSR at the store- "Well, you knew you had to pay the phone bill - why didn't you needed to call in and find out where your bill was?" REALLY? I run a well known video production company and studio in Arizona - I run a company, I do not wait to see if the 30+ venders I have, sends me a bill or not. To top it off they took off my insurance for the phone, that i have paid for over 10 years - Their response ? You told us to take it off. Not true - What business person would remove a small fee for insurance that is tax deductible to save a few dollars a month? The reason it was taken off was, that you all did not put it on!!! Then the manager of the store- back up the CSRs BS. Now your management team are all liars. Covering the CSR's mistakes. This all came up when I lost my phone I just purchased cash for 25 days earlier and had to pay for a new phone. So my phone now cost me $1500+ Horrible untruthful back peddling CSRs- They point fingers at everyone else but themselves. VERY VERY poor service . I do not see this place ever changing - now 1.5 years later same poor service - i will be looking soon for a better solution to my mobil needs. ** the over billing was taken off. They double billed for multiple items. HMMMMM isn't that special!! You are all thieves read more

Verizon referred me to CPR Cell Phone Repair. CPR has an F rating with the better business bureau. Verizon may want to rethink referring customers and passing out CPR cards in their store. http://www.bbb.org/central-northern-western-arizona/business-reviews/cellular-telephone-service-and-supplies/cpr-cell-phone-repair-in-chandler-az-1000027737 read more