New Phone, Better Plan, Good Trip To This Store…read more My work phone was getting annoying with low memory space and the new IPhone 11 came out so why not get a new one. We have bought phones here for a couple years now for personal and business lines and it's a good little shop across from the Chandler Mall. We were in and out within a half hour once we got to have our turn. Clean and open little shop.

Do not go here for internet! We set up the new Verizon tower. It appeared to be working but only…read morehad 1bar. As soon as cox internet was disconnected my entire house went down Including TV's, cameras, iPads, computers, WiFi and boosters. Phones were spotty, even though we have Verizon as a phone provider. Verizon troubleshooting on the phone could not figure it out. Needless to say, we returned the equipment and promptly hooked back up to cox internet. Our house came back to life immediately. Yes to Verizon phone service, no to internet.

Verizon corporate lies to keep customers in long term contracts and has some of the worst customer…read moreservice I've experienced. After being with them for over 25 years, I switched to consumer cellular, pay under $50 a month and have better connections all over the state, including around the country. Don't get suckered by Verizon they tell their customer service reps in the store, to push upgrades and keep them paying through the nose for bad service and Keep the contracts going forever. They should have a zero star rating than one star? They don't even deserve one star.

I highly recommend this location, I got to work with a rep named Daniel, he was very attentive and…read moreknowledgeable, he helped us save money on our monthly bill all while getting us brand new phones! Highly suggest going to this store !

I am writing to formally report a serious incident of "slamming" and unethical conduct at your AZ -…read moreChandler Mall location on 3/24/25. After 6 years as a loyal Verizon customer, I visited this store for a simple phone activation. I explicitly declined the stores assistant Manager's (Jesus) offer for insurance and plan changes. Within 10 minutes of leaving, I received automated confirmation that insurance had been added and plans were changed on 4 phones and 1 hotspot. I immediately called Verizon Corporate Support, who confirmed these were manual changes made at the store level. I returned to the store to address this, and I have the recorded confrontation with the Store Manager. In the video, he claims these unauthorized changes were a "glitch." This is a blatant fabrication, as your corporate records prove these were manual entries made immediately after I declined them. While your phone support team was able to reverse these unauthorized charges, the predatory sales tactics and the manager's attempt to gaslight a long-term customer are unacceptable. https://www.tiktok.com/t/ZP8bgbKXC/

I had downloaded an app on my phone and it took over my phone. I tried going to the Verizon store…read moreon Fry Road and they only had 3 employees which were busy and had 5 people in front of me. I left and came to this one in the Chandler Mall. Not busy. Was asked what they could do as I came in. Told him the problem that the Bible App had taken control of my phone. The clerk King spent about 5 minutes on my phone and FIXED it. He was great. Friendly and Helpful. Will be back again anytime I need help or ready to get any new phones or service. Thanks

I went to upgrade my phone, which I had ordered online, and was greeted as soon as I walked in. I…read morewas helped promptly, and Cedric Brice assisted me with checking my account to make sure I received all the discounts available to me. He was knowledgeable, patient, and made the entire process quick and stress-free. I really appreciated the excellent customer service and would definitely recommend this location to anyone looking for a smooth and helpful upgrade experience.

Came in and wasn't greeted or told they'ed be with us after helping others, which was…read moreunderstandable since had 5 customers ahead of us, but there was 3 young men working. When it was finally our turn , the associate went to a customer that arrived after us , and still didn't even acknowledge us. Such bad customer service , and we had to call customer service on our own phone to get help with our situation smh!! AT&T needs to step up and train their employees in Customer Service!!!!

I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

Change is hard right? We were very happy to finally join this century and end our cable account in…read moreexchange for the streaming and mobile bundle. Dealing with my former carrier was tough! The steps to activate Cox Mobile were easy enough but my phone wasn't activating. We hustled over to this location and the friendly, knowledgeable, downright GREAT Bianca and Matt figured everything out and got me connected. I rely heavily on my phone for my job and they really came through and close to closing time too. Just a million thank yous! You really took a stressful situation after a long day and turned it around. Thanks SO much!!!!!!

Omg!!! There is a difference between a regular tmobile and a tmobile experience store soon as I…read morecame in matt was a saint signed me and and was so quick and chill really got right to it. The he summons angel Tara she came thru booth my phones didn't dial out. She did a click volume up click volume down then hold power reset I never knew about it. If your signal is out just do try the reset it thanks for educating me Tara !!! They have a great team

People in the store seem to not really care about there customers when they are asked for a simple…read morequestion you get a hand and told you have to wait. And this is when you speak with the greeter. She I asked about getting a screen protector I was told I needed to wait 49 minutes for someone to assist even though he could clearly CHECK me out as I didn't need anything really tying to my account.

Went to activate a phone with my son and take his phone off of our plan and have him set up his own…read moreplan. The lazy guy "working' said that we had to call and do it ourselves. As we left he sat down and talked with a coworker as there was nobody else in the store. I went a couple of weeks ago with my daughter and son in law to do the same thing and the lady working that day made the call for us and helped us through the process.

From the owner: Visit the T-Mobile store in Chandler and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3111 W Chandler Blvd Ste 2120 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Well Tim gave me the best customer service one could ask for!! So shout out to Tim. I come to ghost…read morearmor for all me protection needs. IPhones and iPads and air pods. Ghost armor has the best protection and awesome warranty. You can replace for a fraction of the cost. And the cost is so affordable and well worth it. I am extremely happy. Save yourself some money and get Ghost Armor. You will not be disappointed. I can't say enough about how wonderful they are.!!

I stop by this booth to get protection for my 16 inch 2019 MacBook Pro. It took two trips and two…read moreweeks to determine they don't have the proper material template for the new MacBook. My laptop got scratched while I was waiting for them to get their act together, they wasted my valuable time. I Will not go back.