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    Gianfranco's Tile and Stone

    5.0 (1 review)
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    1 year ago

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    We came in to speak to someone about a crack on our counter…read more I have to say that we were very happy with the install and help of their installers. BUT after owning it for 4 years we saw a crack that is an about 16 inches long on the surface. We met with and tried to explain what we were experiencing, not to complain about the craftsmanship or quality of their quartzite but to look for solitons to see what we can do about the crack. We were just met with nastiness and blame on how we probably stood on top of it, or that how our house settled, or that we somehow damaged it ourselves. Again we were not looking to blame or shame them, just someone to come out to take a look at give us options. We showed Nico pictures and he insisted we had to take different ones in which we did and he said he will send someone out to take a look.. no one ever came and he was nasty wirh us throughout the entire process. Its really sad because we paid over $10k for the stone and install. Theses guys do not take responsibility for anythjng and will shame you for even asking. BEWARE!!!!

    I went with Marble Creations due to the fact that they had mastered the mitered edges on Island…read moreand countertops according to the owner who showed me around the showroom. I went with a 3" edge on the island (displayed in showroom) and 2" on the counter tops. I was also able to find two beautiful slabs of Quartzite to complete my dream kitchen which i went with because of the durability. Unfortunately less than 1 year in, the seams started failing and absorbing moisture. I reached out to them and was told the person that handles those kind of repairs was out on disability. So i was patient and continued to follow up. 3 or 4yrs in I have had the repair person out multiple times and he has attempted to repair but with no results and is now not returning my messages. I feel my expensive large Island and countertops are ruined and cannot be repaired as they have gone silent. Very disappointed.

    Mr. Pavers

    Mr. Pavers

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    Love, love, love this business! I already had two quotes and…read morewas afraid that this company would be much higher, since they were referred by Belgard and had great reviews. But they came back with exactly the same estimate, were able to start the project in a week, and finish in only four days. Just so you know, I have a very long uphill driveway in Oakland hills. The first day the cru arrived with machinery. I could not believe that my old driveway was gone by noon. Everybody who worked on site was knowledgeable, professional and hard working. Apart from the lunch break, I didn't see anyone slaking off. Nelson was on site daily confirming the design with me and overseeing the quality. Basically, they knew what they were doing and executed beautifully. Even the transition to the road was done better than I expected. I highly recommend Mr. Pavers!

    Mr Pavers were great until we had a an issue....a big issue!…read moreMr Pavers did a great job on front walkways in October of 2021 and we had no big issues. Now time to redo our pool deck and back patio, we went back to Mr Pavers for the job using the same BELGARD pavers. We agreed to a few suggestions that added to our job including; using pavers for a walkway that we were originally not going to do (note-walkway has a big tree above it); upgrading a drain cover to match the pavers, etc. Glaystone, Owner of Mr Pavers, noticed the salesman had failed to see a drain and he needed to add $300 to our already signed contract for that. We did not object and accepted the additional charge without complaining. We had a whole lot of pavers left from our front walkway project that we have stored on the side of our house. We asked John (the salesman) if we could save a few $ and use them for the backyard. He said no because the color would no longer match and more importantly, as a result we would need to treat those pavers with a sealer every 1-2 years going forward and he said " no one wants that expense!!! " He said we could just get rid of those pavers or use them in a place that we wouldn't care if they didn't match. We got off to a bumpy start with minor issues for example-the salesman John told us they could easily get the forklift by our pool equipment on the side of the house to get to the back. Well-not even close-and we needed to have our equipment moved. Glaystone told us John had simply measured wrong. We loved our new pavers when they were done until 5 DAYS later. After a windy night my husband went out early the next morning to clean up the leaves that fell. That's when we discovered the patio and pool deck were heavily stained. So we sent a video to Glaystone and asked that he call us. First, he said the stains must have come from our barbecue. After telling him we have not used it, he said he was out of town and we agreed to contact him when he got back. Glaystone surprised us (back from vacation early?) and showed up to look at the damage and immediately said he wasn't responsible because he can't control nature. The leaves from our trees had caused the stains. He told us the pavers were perfect when he finished the project 5 days earlier and he was done. We were stunned to say the least. Our basic expectation was that he had surely experienced this before and would help with the solution since it had only been 5 DAYS! But instead Glaystone said it was our choice not to seal the pavers because we were so "budget conscious"! But there had been no suggestion that we seal the pavers ever and in the years we have had the same trees and pavers in our front yard we had not one single stain. So we were "budget conscious" because we didn't want to cover half of our backyard with pavers as he kept pushing us to do? If he had EVER brought up the fact that having a lot of trees in our yard could cause a problem with stains we would have either chosen a different product or treated it. In regards to us being "budget conscious "....Was a 20k job too small for him (which was our 2nd project using him)? So we said at the very least, who do you use for an issue like this and he called his "friend". His friend arrived less than an hour later and gave us a quote of $1600 to clean our pavers and then $1100 to seal them, so $2700 total. If we go forward with this it would now need to be repeated every 2-3 years. There is absolutely no guarantee that the stains will be removed! Has BELGARD done something to change their pavers? Did Mr Pavers do something different? But the bottom line is after the completion of the second major project with Mr Pavers we expected better from them. Our expectation was that with damage to the pavers after 5 DAYS they would have them cleaned and the stains removed. See pictures attached.

    Gianfranco's Tile and Stone - stonemasons - Updated July 2026

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