The Giant on 23rd St has become my regular grocery store, and I genuinely enjoy shopping here. It's the perfect size, clean, bright, modern, and well-lit. One of the biggest perks is the free covered parking, which is easy to access and almost always has available spots. That alone makes errands much less stressful in this part of the city. The selection strikes a great balance. There are plenty of options without feeling like a massive megastore that leads to decision fatigue. I consistently find the fish, chicken, beef, and produce to be fresh and well-stocked. The staff is also reliably friendly and helpful, which makes a big difference. They also sell beer and wine, which is convenient and rounds out the selection nicely. This isn't a discount grocery store, but considering the location and quality, I think it offers good value. It's not trying to be gourmet or artisanal, either. It's practical, well-maintained, and thoughtfully operated. Whether I'm picking up a few items or doing a full grocery haul, it's always a pleasant experience. The loyalty program provides real savings, the website app is reliable, and overall, the store feels fresh and modern without going overboard. It fits perfectly into the Center City neighborhood and is a place I genuinely enjoy shopping at. read more

I used to give the store five star now I'm bringing it back down to a two because they never have self checkouts open in the morning. I'm not sure why they're not opening the self checkouts in the morning, but there is a long line of people waiting to check out here. It is a major inconvenience. read more

GIANT Food Stores - Closed self checkouts - Grocery Near Me - Philadelphia, Pennsylvania

So I have visited each of the largest supermarkets in the area to compare them and freshen my routines. Staff here are lovely no exceptions, and the store is adequately staffed. The store is neat and clean. Its entrance including the parking lot is also neat and clean. Selection is average for the store's size. Prepared foods are average but acceptable. An example was freshly baked bread; which is consistently poor quality, and chicken pieces, which is perfectly fine. Prepared seafood salad was fine. Nothing looked disgusting. Based on the parking and cleanliness I rate this as one of the better supermarkets available to me. I feel as if the selection isn't quite up to that atmosphere though. read more

Horrible customer service with a rude cashier. The short, bald man who lives in Center City rung something up wrong. Then he was rude when I told him it was an incorrect price. Said he would talk to his manager when I corrected him with the proper price. No! You admit your mistake and you fix it without telling me that I'm getting all excited! Now the whole store gets a bad review for your poor customer service. read more

This GIANT location is the bomb! Moved into the city pretty recently and had never heard of GIANT before but hey, it happens to be the closest supermarket to me (less than 0.2 miles!). The employees here were really friendly and I was able to successfully download the GIANT app, create an account, and access some pretty great coupons/deals. Their assortment of fresh produce is great, and the overall vibes of the store are clean and cool. Will definitely be my go to super market! read more

This store is NEVER prepared to take care of customers! It's actually a shame that you'd have to wait in such long lines.

Good selection and prices reasonable and safe part of town. Easy to walk to. I'll go here again when in Philly

It is hard to believe I am reviewing a grocery store, however, this Giant is far from a simple grocery store. Yes, it has all the groceries you might need. However, it also a small foot court of offerings, a wall of beer taps, a great outdoor patio to relax on, and free parking (well, I think only the 1st hour or 2 is free). Come for their sushi specials on Wednesday night ($5 rolls)! read more

GIANT Food Stores - a beer dispenser - Grocery Near Me - Philadelphia, Pennsylvania

One of the largest grocery stores in the city, and also very well stocked. Has all the typical grocery items, but also features it's own deli counter, butcher, florist, in house sushi, sandwich shop, salad shop, bakery, and a huge cafe with dozens of taps. Also has a rooftop patio. Great hours open early to get in before the rush. Buy some snacks, grab a drink, and go enjoy the view. Thanks read more

Lots of options for groceries. Decent food court although the options are mostly more mainstream rather than more unique for its premium location. They offer all flavors of their soup recipes it looks like rather than cycling through them at smaller Giant stores. Giant's offerings are quality and prices are reasonable overall, but I'd like some more flair with things like their soup options. The alcohol options stand out with pull your own beers on tap. The mexican meat burritos replaced the steak option on Mission Taqueria's menu but this is not yet reflected on their computer screen menu. They are also a bit more expensive. I am not used to seeing a place to dispense needles in a grocery store bathroom. I guess this is a good thing and I am showing my age. read more

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This supermarket is a great addition to the city. It's a literally giant modern supermarket. Upon entering the store you can find a nice Starbucks cafe. There's an escalator for human and escalator for the shopping cart. On the second floor there's a door to go to a nice size patio to enjoy beautiful weather and city view. Near the floral section you can find French macarons, cupcakes, and gelato. You pay it there. The macarons are pretty good but a bit too sweet for me. There are rows of handhelds scanners that links to your Giant card. You scan your groceries and pay what you bought. I haven't tried it but a friendly employee explained it to me. If you don't have a Giant card you can apply at the customer service. It allows you to get special prices. Also at the customer service, you can find a map of the store which is handy due to the size of the store. There's kombucha station by the produce section. There are some local products such as varieties of peanut butter and almond butter. Once you pass the produce you will find sushi station where sushi are preapared on site, Salad works, prepared foods including varieties of uncooked flatbreads that can be made there. As you follow along on the left you will find Mission Taqueria. Their main restaurant is at 15 and Sansom. At the back area you will find varieties of beer on tap, in the fridge, and on the shelf. You can find soft pretzel to, perfect companion for the beer. There are seating areas and tv to watching sports. Also you can enjoy the view of river while you are enjoying your beer and or dessert, which are available next to the beer section. You don't feel like you're in a supermarket. What is special about this supermarket is that they carry a lot of local products: High Street Bread, Isgro's pastries, Claudio's pasta and cheese, DiBruno's cheese spread. Next to the deli station is the cannoli counter where you can pick the shell ( regular or chocolate covered), choose the fillings (regular, strawberry, blueberry) and put some toppings if you like. However I don't recommend the regular cannoli, it's bland. They have products that I've never seen them n other stores such as plantain flour, crepe mix. Most importantly, at the meat section they have dry-aged beef in a special glass display. There's also a special section dedicated for plant-based food. At the checkout, there are several self service and the regular ones. The register station is similar to the ones at Trader Joe's. No conveyor belt, small space to put your groceries so you have to unload them a bit at a time. Very environmentally friendly with paper bags. In summary, this supermarket gives you a different kind of experience. I called it grocery shopping with a view. read more

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Go early, parking is free, it's not crowded. We were pleasantly surprised how convenient it is for us,(we live in park town place). It will be our go to super market. read more

It's great to have this full service grocery store that in the middle of center city. Prepared food, a bakery, sushi, a Mexican food counter and beer/wine are also available. It's a great place to pick up lunch or things for dinner. Seating is available. Beer and wine are available on tap. You use a credit card to get a bracelet then use the bracelet at the tap to pay as you go. It's pretty cool! The store is clean so are the bathrooms. Parking is available. A Starbucks is on site too read more

Shame on you, GIANT! 65 piece bottles of orbit bubblemint gum were $3.19 for a really long time. Today-$4.29!!! Price increase of 34%. That's serious gauging. I don't want to hear it's the tariffs. You don't pass that much on to the customers. Disappointed! read more

I really like this new Giant. It is conveniently located near the Art Museum district and offers a free parking in their garage for 2 hours. The ground floor hosts a Starbucks (or did prior to the unfortunate flooding) and their grocery pick-up service. The supermarket, quick service restaurants, and bar are all located on the second floor. The supermarket is a full format and has just about everything you may need, unlike their smaller Heirloom markets. They also have a SaladWorks, flatbread pizza bar, hot foods bar, sushi counter, Mission Taqueria, and alcohol to go and to consume on-site. The alcohol for on-site consumption is pay per ounce controlled by an RFID bracelet that you obtain from the register and hook up to your credit card (similar to Bru). They have seating available inside and at an outdoor deck, which is lovely. I have done several weekly shops and quick stops for specific items and have yet to be disappointed by the selection or service. The self-check out and scan as you go allows the lines to move quickly, and I was recently informed that you can scan and pay with your phone using their new Scan It! app. read more

GIANT Food Stores - the entrance of a giant food store - Grocery Near Me - Philadelphia, Pennsylvania

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Great selection, I really like the self scan it option. As you go up the elevators you'll see a kiosk with little handheld barcode scanners. There you scan your giant card and one scanner will light up and you take that one around the store and just scan whatever you add to your cart. It seems like this way you can also pack away your groceries as you go around, taking away having to do it all at the end. You then go towards the entrance side of the checkout line, there's signage, and go through self checkout to scan your barcode on your scanner and pay. Easy concept! I will likely be back even if it's far from my apt to try out the kombucha and beer tap walls and the little cafeteria area. read more

I knew I fit right into my 30s when I got way too stoked to check out this new Giant in Philly! This new Giant lives up to its hype of being brand spanking new with a nice food court and a cool pour-your-own beer bar area and a huge beer and wine selection. With that said, their customer service is beyond lacking. The store was filled with associates but none of them chose to engage with the customers at any point- not even with a friendly "good afternoon" or "may I help you with anything?". Everyone either was too distracted or detached to even make eye contact. In one instance, I approached one of the food counters to ask a question about the soup bar by saying "excuse me" and the worker behind the counter didn't even look up and grunted "yeah?" in response. I get better service at my local Dollar Tree and that's not a dig at Dollar Tree. The only other point of engagement was when I went to the checkout to pay for my items - so shout out to Ed at the food hall checkout area! So yes, the space looks nice and there's a ton of selection but the people that help to run the space also need to understand the customer experience also means training your associates in what proper customer service means. read more

GIANT Food Stores - Grocery Near Me - Philadelphia, Pennsylvania

I think I got too used to the friendliness from Trader Joe's employees. I literally walked 3 times around this huge Giant market, not one, no employees greeted the customers. In fact, when I was coming out of their outdoor terrace (which by the way is pretty nice sans all the constructions around the terrace) I came face to face with an employee who was stocking items. He just looked away, moved his cart, and ignored me. The only friendly employees can be found at the Starbucks on the ground floor. Lack of customer service aside, I do have to say their food court selections are pretty good. Meat section was also nice, however, a bit disappointed with the baking section with only basic flour and sugar options. With a market this size I guess I was expecting them to have a lot more selections. Their produce aisles were nice too. It is definitely a good place to shop with all your grocery needs. Added bonus is the underground parking which connects directly to the ground floor (where you can find the elevator, escalators, and Starbucks). read more

The new Giant is huge and has a large selection of hot food and beverages. Their self serve beer/wine section is easy to use, and is very sanitary. My wife and I have lived in this area for over seven years. This grocery store is leaps and bounds better than anything in the area. What impressed us the most is Omar. He quickly introduced himself to us when we walked in. He gave us a mini tour of the area, explained how the self serve beer/wine section worked, and rang us up for our wrist bands to use said section. Coming from a customer service background, I was more than impressed with his patience and his kind attitude. He went above and beyond to help us get acquainted with the new facility. Someone get Omar a raise! read more

GIANT Food Stores - Grocery Near Me - Philadelphia, Pennsylvania

This place is huge. Private parking lot with side entrance right into Starbucks. Once up the escalators, you walk onto a drink bar, towards the right into the produce section and it goes on pending which direction you move towards. Prices are reasonable and lots of fresh ingredients. The plus side about this place is the dine in food court and drinks. It is definitely somewhere to shop and grab a bite. They also have a wine and beer section. Pretty nice selection. Bakery is small but right next to the charcuterie area. Pretty cool. read more

GIANT Food Stores - Grocery Near Me - Philadelphia, Pennsylvania

The manager hung up on me after waiting 20mins, called back only to get the very rude clerk Benita yet again ! I got transferred to 3 departments none an answered! Clicked a button simply put on hold! I love Giant their grilled Chx is amazing! However, they lost me today! Absolutely! Rude! Non Professional all around the board! I wish I had recorded the conversation! it's just plain non friendly & absurd! read more

I-love Giant delivery. It is inexpensive and relatively punctual. Produce is picked well and items arrive undamaged. The only thing I dislike is that items in the store are not available you online. read more

Clean, organized and the staff is helpful like their products and fair prices also if you have an electric vehicle you can charge it for 2 hours read more

A few weeks ago I go to pick up my groceries and someone in front of me is already waiting and there is absolutely no one at the counter. The person in front of me calls the number on the sign and we can literally hear the phone ringing, no one answering. After waiting five minutes i go to the check out and tell the lady we've been waiting and I go back and the person in front of me is gone adn there's still nobody at the counter. I wait five minutes then call the number and can still hear it ringing. Eventually the same lady answers the phone and I tell her I'm still waiting. Five minutes later the guy shows up and hands me my order, 20 minutes total waiting when usually I don't wait more than 30 seconds. Then today I pick up my order and am missing the receipt and a bunch of items, never got an alert that items were out of stock like usual. The guy behind the counter says receipts are printed upstairs and he's waiting on a manager, I have a meeting to get to so I just leave. I log into my account and it won't show me an invoice or out of stock items, it even says my order hasn't been picked up yet even though it has. I get disconnected from help like ten times before I give up. I will NEVER be ordering my groceries from here again. read more

I've been waiting so long for this store to open and now I'm glad I did, because it was truly worth the wait. A fabulous selection of everything from popular store brands to "better store brands" (Boar's Head, Three Little Pigs) to specialty items (an imported selection of fresh breads and pastries from High Street Market and Isgro's), there's no reason to spend my money on the overpriced Whole Foods Market. There's even 28-day aged prime steak! I love the early to late hours (6am to 11pm). Sometimes I shop real late and I'm the only one in the store! read more

Great supermarket with big selections. I love the fresh soft pretzel sticks! Fresh baked bread. YUMMY!!!

What wonderful additions to the area. The outdoor terrace is adds another level comfort to your shopping experience. Grab quick a bite enjoy the beautiful scenery and put your feet up. Do you bean toss? Pick your opponent and the game is on! A must do come and enjoy the beautiful terrace. Grocery shopping hasn't ever tasted so good read more

GIANT Food Stores - The beautiful Giant terrace at the Riverwalk - Grocery Near Me - Philadelphia, Pennsylvania

Visiting my daughter and had to stock up as I would be here for the week. I was so impressed with the garage that I was able to get a spot. The store was enormous, very clean and well stocked. I was a little confused as it was not set up like my "home store" in Lancaster. Each time I asked an employee for help finding something they were happy to take me to the item requested. It was worth the 20 minute drive!!!!! read more

This is a modernized grocery store that is a fantastic addition to the area. This store looks like it was designed to be a hub for the neighborhood and a place to meet with the outdoor area and prepared food options, plus beer on tap. read more

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The terrace on the giant is without a doubt fantastic, and above all up to standard. I gotta give credit to the staff working there and if I can describe it in 3 words top notch, professional and absolutely fantastic. The food selections are without a doubt, magnificent. As far as the ambiance, it brings some serious positivity. Makes me wish I'd work there and help the customers. It is also good for those who love the view of the Schuylkill river and the convenience is up to par. I would recommend it to my friends and family not because they are avid shoppers, but because of how amazing the customer service is as a whole. read more

they didn't have my seaweed and I'm about to flip out I just wanted my seaweed. how dare they not have my seaweed. IVE BEEN LOOKING FOWARD TO THIS LIKE OMFG. I just wanted my seaweed. I've been looking forward to it. how dare this place not have anymore seaweed. I'm so done with giant rn and all I wanted was my god darn seaweed. I can't believe this. I am so pissed why wouldn't you have my flipping seaweed. All I wanted was my seaweed. 1 flipping star is what u deserve. anyways I got my fruit snacks so Love you giant read more

New Giant scam for shop from home customers. Tried ordering numerous Giant products because they are cheaper. ALL SAID OUT OF STOCK. They expect you to "order up" to more expensive item just because you need it. I then went into store and found 90% of the Giant product ON THE SHELF. Wake up people and realize this grubby company is sticking it o us.(Bag of bakery bagel juniors was $3.00 NOW $5.25. Come on for flour and water..yea yea still blaming covid read more

I make use of the delivery service from this supermarket. They are very good and the price seems reasonable.

I had a horrible experience in that store after having shopped there since they opened. On Monday, I went there after I left the office and finished working out at the gym. I live nearby. After I paid for my purchases, two young, very skinny black men approached me and demanded I open my bag while they checked my receipt. After they realized they had made a mistake, and after I told them they should make sure someone is a shoplifter before approaching them, they both literally ran off. I walked to customer service, near the escalators, to ask a manager what just happened and why. The clerk was off-putting, telling me the managers, Jessica and Mike, were unavailable. The one skinny black man who had accosted me came over and stood there staring at me while I was waiting for a manager who never came. Then he walked off. The location is great, but the level of help working there is out of their element. We will go back to shopping at Giant, 20 miles out of Philadelphia, from now on. The experience at the Riverwalk Giant Supermarket was terrifying. read more

Nice variety of items, but checkout is often a huge pain. The self checkout machines are way too sensitive and take way longer than using a real cashier lane. Unfortunately, most cashiers are new and don't know really how to process coupons or apply price adjustments. It often takes too long to wait for a manager to come and address self checkout machines/issues at checkout. I go only when I absolutely need to. read more

Not great, but not terrible The Good - its clean and there's a wide variety of items plus a very large area for alcohol. The general space of the place is HUGE The bad - it's expensive, as a normal weeks worth of groceries might be $120 at Trader Joe's is $150 here. The layout is confusing as There are multiple spots for the same items, many times the organic version vs. the non-organic version but not really near each other (ex: frozen fruits). You checkout your own stuff and the bags, when full, don't easily fit into the plastic carts. Speaking of which, the carts are small and loading full bags into the bottom is almost impossible Won't be returning read more

It's so nice to have a large non-specialty grocery store open in the area. And it has lots of neat features as well -- food made to order to eat in-store or on the deck, beer wall, wine, lots of great items, a nice meat and seafood dept. Lots to like here! read more

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PSA: Never use the delivery option. I tried to have groceries delivered between the 8-10pm time slot. They weren't delivered, so I called Giant. They told me I had to call Peapod bc they do all of the deliveries and it has nothing to do with the actual Giant store. So I called Peapod - they're closed. No delivery, no one can help, and now I'm without groceries at 10:30pm at night. Do yourselves a favor and avoid this headache and awful customer service. read more

We really like this store, but it's parking lot not so much. All security guards, when downstairs in the parking lot, are always hiding behind a the same post (closest to the sliding doors) watching their phones. The garage's corner (closest to the elevators) always has workers (and others) exchanging and smoking green smelly stuff. To each their own, specially now that it's legal, but I just don't enjoy the smell of any smoke, specially one that lingers all over the lot. This has gotten progressively worse. Not enjoyable and it's just a pain to walk through that lot now. read more

For Thanksgiving I ordered a bunch of gift cards for people in need. Some of them were never delivered & I received notification in December after Christmas. I contacted customer service immediately to get this resolved now in January 2022 I'm still having issues, I keep being put on a hold & hung up on. People were really expecting a warm meal for the holidays & Giant did not deliver nor provided a refund so I can go else where. Over $100 of my money gone where????? One of the reps stated " Oh I have the cards here". WHY?????????? Either mail it or refund me what's the issue. read more