These guys are the best! Not only were they able to help me find a policy that matched my needs but…read morethey were friendly, funny and courteous. I got the quote from Jacqui over the phone, and Marc helped me write the policy when I came in. A great team who took the time to listen to my needs and help me with everything I needed.

horrible company does not report medical needs or does not send times to make payment…read more did not ask anything about my side of story

Ronda was supposed to call be back Friday when she got off the phone, no call back. Why would I…read morewant to do business with a company who can't return a call. Sad first impression of a company. The coworker who recommended this organization is so embarrassed.

I have been a client of this company (formerly McCullough, now NFP) for over 15 years and in the…read morelast 5 years, this company has messed up my homeowner's policy (they insured my home under my husband and my mother's names), and have made four errors with my auto policy. I am dealing with constantly shifting deadlines (somehow my annual deadline comes up every 11 months instead of 12) and misquoted rates from the company. I could lose my car due to their latest error (wrong VIN on my policy), thankfully I caught it before the MVD did! I have never experienced such consistent incompetence from any professional organization I have worked with, and frankly it is ridiculous.

Highly responsive to questions and great at providing timely and needed information. Jennifer is…read morewonderful at making insurance very easy.

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

Keith is amazing !!!! Honest friendly and will always do his best to save you $$$$$ !!!! I love…read morethat Keith is a Veteran and is very involved in the Flagstaff community !!! I highly recommend Keith for all your insurance needs !!

Keith made the process of switching insurance to AllState as simple as possible. He talked us…read morethrough exactly what we were getting and couldn't be happier with the results. I would highly recommend him to anyone looking for home or auto insurance. Morgan

We shifted all of our insurances, home, cars and life over to Richard Sanchez's agency. Never had…read morewe had folks so eager to help us through a very difficult process. Richard's staff went well beyond what we had expected. In the retail business we called this "Superior Customer Service". Thank you folks.

The agents aren't very friendly, Alejandra hung up on me while I was still speaking. Somehow they…read morealways have "technical difficulties" when got you ask to go over your bill. I spoke with Allison and Alejandra, both seem to have way more important things to do with their time.

Haley Fogliano at the Brandon Redfern State Farm Agency was a pleasure to deal with! She gave me…read morethe best customer service I have had at an insurance company in years - set up a home policy quickly and got me a great rate! I would gladly recommend her (and will) to anyone that needs help with insurance needs.

My dad, brother, and, myself had all been long-term clients with State Farm when Melissa Collins…read morewas the agent at this office (for 20+ years). We decided to stay with the office when Brandon Redfern stepped in, but the service has steeply declined since and we rarely (if ever) saw Redfern himself. In recent years the office seems to be staffed solely with kids who are poorly trained and unprepared to assist folks with insurance. The office dropped my policy erroneously thinking it was my Brother's policy. Then they dropped my father's policy with no explanation, apology or effort to reinstate. We have been in to the office twice in an attempt to clear up these issues but it was to no avail. We all left the office out of frustration. I also cancelled my auto policy at the beginning of November of this year and they said they would cancel it. I just received a email notification this month indicating that it was due. I would strongly advise saving yourself a headache and steering clear of this office.

I called this office to transfer my insurance from out of state in December 2024. they said they…read morehad it covered. In February 2025 I got a letter from ADOT saying they hadn't received new Arizona insurance since registering my vehicle in December. I called this office ten times over four days with no answer. When I went in, they offered no solution saying there was some sort of issue, and I was forced to cancel my policy and switch to Geico. Terrible service and plain refusal to do their job forced me to leave this honest 1 star review.

I cannot believe I went this many years in my life without knowing what an insurance agent SHOULD…read morebe like! I transferred from another State Farm insurance agent just a few days ago and Harrison and his team have already jumped in with both feet, welcome my calls and are figuring out a few sticky issues with my insurance policies. I am so impressed already! Best thing I did! Thanks Harrison!

I saved a ton of money and was shocked at how much when I switched my insurance to be with them!…read moreI've been with them for years now and both Mary and Laura are an absolute pleasure to work with. A+ in my book. Here's an example of why: There have been many changes in life recently this year, all of which challenging yet accepted. Even more so now with the covid-19 hitting our world with endless hurdles to overcome. I just had a brief conversation to update Mary on the many changes now that things are officially updated. Legally never in my life have I felt someone cared so sincerely. My family never made me feel that level of support I just felt from that short phone conversation. I always appreciate her and Laura truly doing their best for everyone. This is a time when good people are working hard to stay on top of things and trying to help others. These two personify what I believe good businesses should encompass and strive for. I appreciate their level of care and intention, as well as their dedication to their customers.

They have been incredibly helpful and proactive as we needed and changed a variety of policies and…read morecoverages due to moving a few times in a short period of time. I wish all agents would be as kind, helpful, proactive, and smart. We are more than pleased with her service and advice.