Never order with this company! Flowers were delivered LATE and to the WRONG house. We thought it was abnormal that the flowers hadn't arrived by 3pm, we called the company and they said they "hadn't checked the online orders for the day." Flowers still weren't received by 6pm. We called and they gave us the address they delivered them to, which was incorrect from the invoice address we gave them. There response was to go get the flowers from the house they delivered them to and they would issue a refund. When we retrieved the flowers they were flowers 100% not worth the price we paid. We looked online and the bouquet we ordered was not the one we received. I have attached pictures of the bouquet we ordered from the website and the one we received. Clearly they just threw something together to get it out the door since they had not checked the online orders for that day. read more

Gigi's Flowers & Gift - Bouquet we received. Clearly not the same at all! - Florists Near Me - Chicago, Illinois

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Omg wish these online flower delivery companies let the customers choose their own shop to order from. This place only has a 2-star rating. No wonder!! I placed an online order about a week ago through Proflowers.com. This was meant to be a Mother's Day gift from my kids to their Grandma. I requested delivery to be either Saturday or Sunday, either one would have been fine. Didn't want to be picky since I know holidays tend to be busy. Saturday came & went...Nothing. On Sunday, I received an email confirmation at 1:14pm saying that my flowers have been delivered to its recipient. My kiddies were so happy! We waited 30 min...1 hour...still no phone call from my mom. I finally gave her a ring, and casually hinted her to open the front door and look around..Still nothing! Not only is the surprise now ruined, these flowers are nowhere to be found! I couldn't believe it. Did they deliver to the wrong house? I called customer service right away. After being on hold forever, I finally reached a live agent who told me that the flower shop must have sent the confirmation accidentally, that deliveries can take up til 8pm on holidays. What?! OK. Mother's Day will practically be over by the time this delivery is made. I was livid. What makes matters worse, this arrangement did not arrive to my mom's house until 5:30pm...and it was HORRIBLE! I paid over $105 for these flowers, which were supposed to consist mostly of red roses, lilies, and iris flowers. What they sent did not look even remotely similar to what I ordered (Refer to photos). Seems like they just threw together anything they had left at the last minute. My mom counted the roses in her assortment..they only gave her 3 white ones. REALLY?! Most of the flowers they included were cheaper ones...and all yellow, which happens to be my mom's least favorite color. Of course I had to call the Proflowers.com customer service again to let them know the kind of work this flower shop does. I even offered to send photos. Funny thing is, the agent didn't sound surprised at all, which tells me that this kind of thing must happen all the time. I am thankful Proflowers.com did not make a fuss about refunding my $$, but when it comes down to it, the blame falls totally on this flower shop. Why accept an online order that you obviously didn't have the right flowers to fulfill? Oh I get it, probably figured since it was a holiday, thought you could get away with putting anything together, collect the $$, and be done with it. Bad business buyer beware!! I would totally leave zero stars if that were an option. Guess the one star goes to Proflowers.com for making things right...but I will probably not use them again either, since they are contracted with florists like this. read more

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My friend in Seattle sent me flowers from here the other day. While I can't comment on price and timely delivery, the flowers are absolutely gorgeous and the arrangement is stunning (see pic). I'll have to keep them in mind when I need to send flowers in the Chicago area. read more

Gigi's Flowers & Gift - Florists Near Me - Chicago, Illinois

I ordered an A-DOG-Able arrangement from 1800Flowers for a coworker, and Gigi's did the fulfillment. The arrangement was better than I expected, and arrived on time. I did not have any direct contact with the delivery person. Some people have had problems with them, I did not, but that is probably because I wasn't ordering at a peak time, and the shop is close by. If it had been a holiday, things might have been different. read more

Gigi's Flowers & Gift - 1800Flowers A-DOG-Able - Florists Near Me - Chicago, Illinois

If I could rate it less than a star I would. Terrible customer service! I ordered three days before delivery date and not only was delivery not made, I kept calling the business phone number and no one answered to that nor my emails. On top of that, they ruined a surprise by calling the recipient and asking them to WAIT for the delivery. I called another number on their page the next day and the person I spoke with was saying I'd get my money back, I had to hound her for a confirmation email for me to give me my refund. I waited on the phone with her for that refund to be processed and yet she said the "system" was not allowing her to do that. Very upset with this business. Will not be recommending nor ordering from them again. read more

I wish negative stars should be an option for this place Ordered on a Tuesday before noon for same day delivery. Two emails confirming same day delivery came at 12;15. The flowers were not received that day and all my emails and phone calls were ignored. I finally got hold of the place the next day and they initially claimed , I had not met the 2:30 cutoff time. I told them I had 2 emails one from the place I ordered from, Same Day Delivery Chicago- terrible, and a second email from them confirming the delivery date, also with a time stamp of 12;15. Her story changed to we prioritize our phone customers before or online orders and we did not get a chance to work on it, but it is out for delivery today. I explained she needed to cancel the delivery because they missed the occasion. I was promised a refund, but never received one. I guess it is to the Better Business bureau for a claim. what a hassle. read more

If 0 stars was an option, that's what this place would receive. Disorganized. Unprofessional. Arrangements don't get delivered and then nobody answers the phone. This place is legitimately a joke and a scam. The other reviews are likely from the "owners" of this illegitimate business. Save your money. read more

If I could give Gigi's a -100 stars I would. I ordered flowers on Friday before noon. They were not delivered until Monday. I even paid for express delivery within 4 hours through an online company called Wesley Berry Flower Delivery Express. When I was notified that the flowers had been delivered by the receiving party she told me it was from Gigi's. I called and spoke with a woman named Maria (fire her). I asked straight away to talk to a manager because I was going to need a refund. Maria says " Well you can talk to me!" I asked "Are you a manager?" She says " ummmmmm (stammers and I can tell she's lying) yes". I asked again to speak to manger. In fact I asked 6 times. She never let me. Come to find out I had called the wrong Gigi's. This is about customer service though. You let your customers speak to a manager if they ask. You DO NOT scream at someone over the phone. You do everything you can to resolve any issues. Maria did the opposite. DO NOT DO BUSINESS WITH GIGI's. I won't ever again and I'll tell everyone about this poor POOR customer service. And Maria if you're reading this....I warned you if you didn't let me speak with a supervisor that this would be written. Good luck with the job. If you were MY employee you would be fired today. read more

Do not order from this business! This is the first review I have ever made on yelp but I am just appalled! I placed an order and selected the next day shipping to be delivered the following day. I received an order confirmation with CONFIRMED delivery date. Nothing ever came! I left phone numbers for myself and the recipient. When I called the following morning the woman I spoke to was not apologetic. She told me "my girl was supposed to call you, I guess she didn't". They claim their credit card system is down. She did not offer to reconcile. AWFUL customer service!! read more

HORRIBLE customer service. This was an outsource through 1800 flowers and they did not deliver or call on the scheduled delivery date--Mothers Day. We called them directly and they indicated that they were busy today(obviously) and that the driver 'would not be able to make it". Owning a business such as this means that when things are busy you schedule accordingly. You start deliveries earlier and work until all orders are complete. If you cannot perform the service, you should not accept the business. Extremely disappointed--there are multiple florists and I would absolutely not use Gigi's! read more

WORST Flower shop every!!! Do not use them. I tried to send my wife flowers for Valentines Day from my kids and myself. Never received them on Valentines Day. They tried then next day no delivery. Third day we called them and they were the most rude people on the phone. Will never use them or recommend them. Wish I could give them less then the one star minimum. read more

I wish I had read the other reviews first. I agree, this "business" is a scam. I now worry about my credit card numbers that I gave them. My order was not delivered and when I called to check about it, I was told they couldn't get their credit card machine to work. However, I did not receive a call to let me know, nor did the recipient receive any word. When I called, the woman was nearly unintelligible, mumbling something about being at college. Very unprofessional, to the point of fraudulent. FTD seemed to know nothing or take any responsibility for them. read more