Wendy always take such great care of all of my optical needs. She always finds a way to find a…read morediscount and have my order delivered as quickly as possible. Thank you Wendy! ​

The person who helped me was thorough and knew here business. I enjoyed the experience with Wendy,…read moreshe did a fantastic job. She found just the right type of glasses that worked well for me.

LensCrafters, once located in a multi business out parcel center on the site now occupied by Shake…read moreShack, was really difficult to find. The old location, on the corner of Constitution & Virginia Beach Boulevard. must have still been listed as the address in my GPS. It kept leading me into that parking lot. Finally my friend, who I was taking to purchase glasses, called for directions. The current location is directly across Constitution, occupying the end of a building at Town Center with an entrance on Main Street. It was easy to park where we were and walk across the street to LensCrafters. The store is beautiful with an aesthetic exterior, as is required for all the businesses at Town Center. I've passed it a plethora of times on my way to the back entrance of my bank. It blends in with the area decor so nicely that I never noticed it was there. That isn't a bad thing because I no longer require eyeglasses. If I still did I probably would have noticed the store. The interior was clean, spacious and laid out nicely. Frame displays were well spaced with plenty of room to browse. We were greeted by a friendly employee who provided my friend with a box with spaces in which to put frames that interested her. After filling the box we proceeded to the fitting table. Lilly was very helpful in adding input to the opinion of my friend and myself. One frame was the perfect shape for her face but was in a color that wasn't. Lilly indicated that she had the frame in a different color, which turned out to be just right. She went through the different options for the lens that would fit the prescribed requirements, offering economical options to provide the solutions needed. Even though my friend's insurance provided a discount, Lilly found a LensCrafter's discount that was less costly than using insurance. This was a great experience with wonderful choices and customer service. If I still had to wear glasses, I would most certainly choose LensCrafters for my purchase.

I have needed glasses for a very long time and just kept putting it off. After doing some research…read moreI determined LensCrafters was my best option based on my insurance and AARP membership. I couldn't have made a better choice. I knew there was a location at Towne Center so my friend who was nice enough to take me since I am not cleared to drive yet after having Surgery on my right hand, put the address in her cars navigation system and off we went. After some GPS confusion and a call to the business for direction, we finally arrived. Located on the corner of Constitution and Main with the entrance of the store on Main. We were greeted immediately upon entering and helped by a very nice employee named Lilly. She allowed plenty of time to look around and choose frames I liked and she even provided a tray with numerous dividers to place my frame choices in. After looking through and making my frame choices, we sat down at the fitting table. Lilly, my friend and even the other employee were very helpful with helping me choose the right frame. Liking the shape of one but not the color, Lilly told me she had that frame in another color and the other employee handed me the new color frame almost before Lilly finished her sentence. Talk about a group effort! After checking my insurance benefits, Lilly indicated a LensCrafters discount would be a much better deal for me. After going through the lens specifications on my prescription and giving me options that would be more economical for me, we were ready to order my glasses. This experience was went so smoothly, I couldn't have been more pleased. If you need glasses, I highly recommend LensCrafters.

Love the family business!! Have been coming here the past 2 years. Will continue…read more Dr Perry is wonderful

From the outside, it's a crisp clean looking building. Once inside it's a little hectic. Reception…read moredesk, chairs to wait along the walls and patients working with technicians on glasses in the middle. The area to take contacts out/put in is a sink next to a cluttered counter. Discussions with the staff vary in professionalism. The Dr who saw me didn't explain what contacts were being recommended and why - just told to put in a pair and try for a week. I couldn't see distance at all and felt like I was being gaslit when I asked for my new Rx in my original brand. If you have other options in eye care providers, do it.

Great customer service. Will be first visit so will update. Recommended by two friends.read more

Great experience overall with eyeglass frame shopping. My son was paired with a representative that…read morewas finishing up helping another customer. Once her attention switched to only us she was phenomenal. They have easily over a dozen name brands. The show room is clean, but kinda average. My son found two candidates. The one name brand,, the other a generic. The price difference was high. Ultimately my son found a pair, but wants to make one addition stop.

My husband and I went to Target Optical in Hilltop. We were helped by Sandra . She is just…read morewonderful. Very helpful and kind. We went there last year and she helped us then as well. Was not expecting to see her again, but was so glad she was there. She just made the whole experience fun, but with professionalism. Highly recommend her and the optical dept there.

They're not able to access your prescription if the doctor you originally saw moved to a new…read morelocation. You must call the doctor directly yourself to obtain.

Appointment was on time at middle of the day. Staff was great. Cost was reasonable and I was out in…read moreunder an hour.

1. Doc Fellner great 2. Office staff great…read more 3. Hole in wall partially patched, fuberglass insulation exposed. This is a health hazard as particles can become airborne & inhaled. Likewise, collects dust & debris which can support microbial growth/become airborne. Please seal the wallboard.

Immediate customer service when I walked in with a prescription for my son…read more Located in the Lynnhaven Mall by JC Penny's. Two options for parking are garage and surface. Both free. Great selection of brands, but ultimately nothing worked. They offer 40% off prescription glasses promo now. Prior to leaving a follow up from another rep.

Unfortunately I had the worst customer service experience of my life here yesterday. As a brief…read morebackground, I've been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote "...yeahhhh we didn't have a phone number on file for you and your email didn't work so your appointment was canceled." The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that "didn't work" for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I'm a very patient and understanding person, I don't enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn't yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must've spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don't even understand why the appointment had to be canceled. I could've provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I'm disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.

Brought in my sunglasses Fixed in 2 minutes at a reasonable…read moreprice! Will definitely take any broken glasses there going forward!

Quick service and excellent work. The only downside was the cost because it seemed a little pricy…read more Otherwise, I'd give them a five star rating. It was charming how he sold items his daughter had curated too!

Saw Dr Martin yesterday and it was a pleasure. Thorough exam and very friendly. The new office…read moreis lovely.

I was given the wrong prescription for my eye glasses. The doctor dismissed my concerns about…read moreblurry vision and headaches. Additionally, I was charged $70-90 for a contact fitting when I did not receive a single pair of contacts. They would not reimburse this money when I called. I ended up going to the eye doctor at Costco, (which was amazing). Save time and money and avoid this shameful business.