my labs were faxed to these clowns but they never followed up on them…read more on a more helpful note, do not come here first thing in the morning. the lines are extremely long. this is true for all dls locations

11/11/25 Diagnostic Lab does a great job with efficiently…read moredrawing blood and reporting back! No wasted time. People are great, lots of parking. Report is back within the day. Thank you!

Entrance & Parking through Liona and Kaheka - take a right into the parking lot…read more Door is on the far right. On the 1st floor. Look for the glass double doors. Came for a blood draw- it's close to work and Prefered company with my Oncologist. They have a "take a number" to check in Quick and efficient Thank you, John for being so caring!!

I arrived from the mainland and received a call from my doctor informing my blood work (i needed it…read morefor clearance for surgery soon) I just had done somehow was cancelled from the lab. This news wasn't how I wanted to start vacation. I frantically searched around a lab and found this location nearby. I walked in about 3:30pm and it was empty. The staff was so very helpful but couldn't draw my blood until they confirmed the lab order with my doctor over the phone. They gave me the option of coming back tmr after the confirmation or I can go to another lab(competitor). I asked them to follow up with me as soon as they confirm so I can come back but I also ended going to their competitor lab. What's awesome Was they ended calling me a few hours later to confirm I can come back. Despite not able to fully help me they give me superb service. I recommend this place!

I like getting my blood work at the Diagnostic Laboratory Service location at the Queen's POB III,…read moresince they open early as 6 am and as of now the parking is free for the first hour. I used to go to the Kaheka's location since they open early too, but you need to be early before the parking attendant starts working, but one time the stalls were mostly taken by the taxi cab vehicles parked overnight, so it may be a challenge to get a stall sometimes. The parking rates were going to increased at that time, and you needed to get out within the grace period that I remembered, otherwise you would have to pay for the parking. The DLS worker, Kwon (?) , would be good since I was a hard draw! it may take long on a busy day to make it out quick, so after that, I've been going to the Queen's POB III location. At this Queen's POB III has a lot of parking stalls, and the 2nd level which the levels goes by alphabets -maybe C/D level has mostly handicap stalls, so I just go to the E/F level which is the next level up. You take a number at DLS and either wait inside or outside. I try to go before work, but no way at 6 am since I heard many wait in line before they open. If I'm lucky and if I finish early, i get something from the cafe called Cooking Fresh in the lobby for breakfast. After a holiday or usually Mondays were the busy days. Service was good and I think they get more workers come in at 7am. You can pay or scan your parking ticket at the parking machine as you leave to the parking elevators from the 1st floor lobby. If the parking camera scanned & printed your license plate on your parking ticket, the parking gate arm will open as you slowly exit through or rescan your ticket as you leave. That's if you don't owe any more money. Most blood tests' results are ready same day unless test(s) are ones sent to the mainland. You can log in your account and check your blood tests results. I heard from before that DLS at that time was less than Clinical Lab. One doctor has a Clinical Lab inside his office and I remember paying a little more after my insurance covered. I heard some visiting Japanese patients from Japan don't have insurance so they pay out of pocket in CASH and it's less through DLS. I don't know if it's still is now. I just like all my blood work results kept with one laboratory place. I believe DLS is still own by Queen's Health Systems and it also appears in your My Chart account.

Around 11:40 am, we came from doctors office on 6th floor…read more The number which I pulled was 44 and number being served was 12. There were so many people waiting inside and outside. We waited for while. I told employee that mom needed urine sample so wrote her name on cup. Bathroom has 2 toilet rails on side and back. It was difficult to use both walker and transporter in space. There wasn't any need for care quality.

Wow: Great sevice. Very friendly. Both the receptionist and the med tech. I asked if they were…read morealways this slow. The med tech said that they are usually busy the first two hours when they open. And that I came at a good time. I got there a few minutes to 11am. When I arrived I showed my ID, Med card and Dr's Blood test request. A minute later I was shown too room 1. The technician came in and drew my blood. In and out in less than five minutes. I may make this my goto for blood work. Enjoy

Needing to get labs done? Look no further, clinical labs is located in kahala mall (parking…read morestructure above the theater). You do not need to enter the mall since they are on the strip stores fronting the parking lot. I came in about 20 minutes before they were going to close. They were empty when I got there, but slowly more people came in. Make sure you have your ID and insurance card ready for a seamless check-in process. I was immediately taken into a room where she drew my blood quickly and without pain. I was in and out within 5 minutes I would say. Definitely come to this location because it is a hidden gem!

I went early 6:30 on a Friday morning, waited 5 minutes and was in. Fastest time ever for blood…read morework. The technician was so sweet, didn't feel a thing. Overall a great experience. Thank you.

I saw on yelp that this DLS location at the Japanese Culture Center had a 4-star rating so I…read moredecided to give it a try. I came early on a Saturday morning and I pulled a ticket after entering the glass door. I was next up. I sat for a few minutes and a tech came out and called my number. I had my ID and insurance card in hand. I had Fumie and she was very good. She made a copy of my documents and pulled up the items my doctor requested. It took her awhile to find my vein but she was very patient and she made sure a vein was there before poking a needle in. I've been to other DLS locations where I'm poked once and nothing, then they do it a 2nd time; I hate that. The interior of this lab is very clean and it looks new or at least well kept. There is 1 restroom and in the mornings because so many people are there, you just wait for your turn for the urine sample. The techs are very efficient. The parking inside the JCC garage was free and no validation is needed if it's under 1 hour. It was a short walk from the parking to the elevators and you take it down to level 1 where the lab is.

The phlebotomists at Diagnostic Laboratory Services in the Ala Moana Medical Building are experts…read moreat drawing blood. Well trained and courteous service here. Provide your identification and medical information and away you go. I have a difficult time with blood draws. Usually it will take several attempts at most other locations, including hospitals! Here, there is a 95% plus success rate. No pain and the phlebotomist's professional experience gives this place the edge! My daughter recently had her blood drawn here and exclaimed how great the experience was! That's a big compliment from someone who really dislikes having her blood drawn. Thank you Diagnostic Laboratory Services at Ala Moana Medical Building for your excellent work.

Saturday August 8th 2026. Arrived at 9:30 am…read more #93 being served Pulled a # - 04. Waited over an hour 10:35 am. Need more workers. The tech that helped me was very pleasant and drew blood without any issues.

I arrived from the mainland and received a call from my primary doctor that the lab work I did a…read morecouple days ago was somehow canceled? I was in panic mode as my blood work was required for my upcoming surgery when I return back to mainland. Initially, I walked in a competitor (not Clinical Labs of Hawaii) lab. They didn't draw my blood as they needed a verbal authorization from my doctor's even though I have the lab order document in hand. It was past 5pm on the mainland so I doubt they can get authorization same day. I will give this other lab credit for suggesting I go to Clinical Labs. They gave me the address to the nearest location which I sped over to the Hale Pawa'a location. Office was on ground floor near the garage. I walked in a Monday late afternoon and luckily no one was in front of me. There was 2 staff who immediately greeted me with a smile at the desk. I explained my situation and what i needed, I provided my documents and the assurred me they'll take of me. My Phlebotomist was friendly and to the point. She assured me the results will not take too long (couple days) and will be sent to my doctor. Back at home I followed up with my doctor and lab work received! Thank you to the staff at Clinical Labs - Hale Pawa'a!

Loved the service…read more.. Did you know that they have this lab right in Hale Pawa'a as I frequent this building for several other services I had no idea it was here right on the ground floor too lol! You can find them yup on the first floor for super easy and convenient access just head left from the security desk and it's down the hall. Though the first hour is free at this location what I did actually was park outside at the metered stall as this building does fill up quite fast as I find myself swirling around several levels only to go all the way back down for a quick stick and if you park on Young Street just walk though the back loading zone where there's a door and it will lead you directly to the lab. You're also able to make reservations online to secure your spot incase of moments of several walk ins in it gives you priority which is nice especially if you're on a time constraint and it's always a blood draw for me so it was quick and easy process as the staff there did without any issues even the arm that most folks says they can't and that's a skill that worked amazing and no bruising. Awesome skilled and friendly staff that gave me the comfort to get it done so fast and easy. Thank you!

Was told to have a seat when I entered by the young female at the counter. I sat there for a good…read more15 minutes and was ignored by her even after she finished serving the two people who had been there when I entered. Her coworker came and went and then came back before finally making eye contact and asking if I had been helped? No, I haven't. Giving 3 stars solely for this 2nd tech as she was nice. As I was unable to get my blood work that day, I ended up going to another DLS location the next day where the service was more efficient and friendlier. I would not recommend this location.

I don't usually hop on Yelp to write reviews; however my visit to this particular DLS location was…read morea miss for me, unfortunately. Don't get me wrong, because, much love to the individuals that helped me out. I normally go to another one, however, decided to go to this one instead this time around. Mind you, I'm someone that is not a fan of needles. Anyway. I was greeted by a few young gentlemen. The first gentleman that helped me was real nice. Took all the necessary information that was needed to process my lab work and proceeded to draw my blood. However, the sad thing is that he was unsuccessful with collecting my blood.. twice. (I was poked on the top of my left hand and on the bend of my left arm) Apparently, if a worker is unsuccessful twice, they'll have to call for another person to come in (?). So, he called in another person. He was friendly as well and successfully was able to draw blood from my right arm. It seemed like he was more experienced in locating a vein. (Note: he did mention that for females, it is a bit harder to find our veins because they are smaller) Once the needle got into my right arm, I thought YAY, I don't have to worry about getting bloodwork done anymore. But, alas, that was not the case. The second gentleman, caught that they forgot to take two tubes of blood. He informed me about it, which, thank goodness he did and offered to poke again.. but I was like uhm, I'll think about it. (cries) (After being poked three times, I didn't wanna get poked the *fourth* time within that one day, ahhh) I ended up taking a rest from being a pin cushion and went to another location the following day. :')

Super convenient location for me to get lab work done. It's maybe a 10 min walk from where I live…read moreand it's great I can get here a few minutes before they open (0800) and can be first or second in line. Every 4 months I have routine labs for one of my meds so here pretty often. It's a clean space and run by one person. Most times it's the same employee and she is always great...if I remember right her name Arlene, mad props for her to run the ship solo. If you're in the downtown/kaka'ako area and need labs done, definitely recommend this location.

It's so convenient to have a Diagnostic Laboratory Service in the heart of downtown. At one time,…read morethis location was only doing COVID testing but it now back to normal. Patients from the Medical offices within the Restaurant Row/Waterfront Plaza, can get their blood test done on the ground level of building 6. Note, there won't be any parking validation given, so if you can make it out before the 1/2 hour grace period, that will be great, otherwise you can get 2-1/2 hours parking validation from some of the nearby eateries. You may need a minimum purchase. Hokulani Bakery may offer parking validation for time spent at the bakery and Straub ENT offered a flat rate fee when you have an appointment with Straub. This Diagnostic Laboratory Services is at the Diamond Head end of the complex and perhaps can park on the Diamond Head side of the parking lot. On the 3rd level is where there is one handicap stall near the Diamond Head end elevators which can avoid the stairs on the first and 2nd levels to the parking lot. This small location has one phlebotomist , but she was fast and efficient. I'm usually a hard draw, but some are good and can find a good vein on their first try. If the worker is not able to find your veins and draw blood in 2 tries, you would need to go to another DLS, since there is no other worker to assist, and the maximum times the phlebotomist can poke you is two! I'm fortunate she was able to find my vein in her first try! This location opens later at 8 am than other DLS. I usually go to the other locations, but I would come here, if I'm not able to go before work at POB 3 or in Kailua on Saturdays. I used to go to the Kaheka location but parking can be problematic. At the Kuakini and Queens locations , you still can park for free for the first hour, This location is closed on weekends but convenient if you work in town If you need to fast, it's usually 10-12 hours depending on the what kind of testing. The lady phlebotomist was so nice, the place was nice & clean and it's not as busy as the other locations! No waiting in the morning when I go!

I like going here for my DLS needs because there is parking, and the wait is also very minimal! It…read moreis clean as well. The phlebotomists are seasoned and experience and I have had no issues when getting blood drawn. Very caring group out here. In and out to go about your day. Parking really is key here and located centrally in town. Come check it out for your DLS needs.

Came at 1 pm on a Friday and they're closed. Extremely frustrating and fasted. A waste of my time.read more