I had a water pump fail, so I went to the GMC Dealership in Gilroy. They would not give me an appointment because they are booked. Not a good sign for having a GMC vehicle. I discovered down the street from them, Gilroy Automotive Repair. I went in the next morning as they opened. Jeremy and his son were very professional and friendly. They took the vehicle in and completed it by the following morning. They did a great job and charged quite a bit less than the original estimate, which was fair to begin with. I will definitely go there again. What a difference from the dealerships. read more

I recently purchased a classic car in Gilroy and was unfamiliar with the area. Following the good reviews, I had Gilroy Automotive do the pre-sale inspection and they were incredibly helpful and patient to me in the process. They were easy to talk to and explained the rationale for why some things were more immediate versus others and the inspection itself was easy and thorough, as is the online system to review estimates and approve/decline work. I live a bit out in Monterey, but have three cars and had been looking for a good, honest, and reasonably priced mechanic. I plan to use them as my regular moving forward. read more

Was introduced to this business a few years ago when I was asked to give a ride to a friend to pick up her car from here. I remembered it was a family owned and operated auto repair establishment and thought that would be a great place to check out if the need should ever arise. Thought I'd get an oil change here and was pleased with the same care and service that my friend received (from both the father & the son) even though I didn't drop names nor had the relationship that my friend had with this place. They all seem to always be working as opposed to being on their cell phones or many other things that a small business can experience other than hard work. I left very appreciative of the excellent customer service, the timeliness, and then on the way out the door I asked the son a question and he was willing and able to help in an above and beyond manner. Would strongly recommend an absolutely return!! read more

Always reliable, extremely personable and willing to talk me through whatever needs to be done (as someone who isn't super familiar with car stuff, this is greatly appreciated!). Very fair pricing, and never have a problem getting an appointment. Also- when my power steering seemed to malfunction, they took me in RIGHT AWAY...and heroically discovered I actually had a dead squirrel stuck in the steering mechanism's way. Gross! So grateful they handled it without issue (and just a good laugh!). If you're in need of a mechanic, look no further! read more

did a great job at fixing issues with my car, found the source of the issue and has finished the problem within an hour. Did a test before giving the car back to see if it still presents. it is nice read more

NEGLIGENT. UNPROFESSIONAL. VEHICLE DAMAGE. BAR COMPLAINT. I trusted Gilroy Automotive Repair to complete the necessary repairs on my 2005 Honda Civic LX in early November 2021 which consisted of an alleged Cylinder Head Gasket/Valve Head Issue. Meanwhile the vehicle was in their shop, they were also scheduled to replace the right rear Door Lock Actuator, all repairs resulting in a total of $2,557.44. (Let me state this. Many can relate to the importance of having a working vehicle for everyday use so I needed to have my car repaired but also did my due diligence in comparing the cost of the repairs, expected time frame and whether it would be worth having this vehicle repaired with other reputable small businesses and the answer was unanimously approved) The completion date was on 11/16, however, there were issues when I picked up the vehicle; coolant odor from the air vents and interior vehicle damage. Both of which were addressed to the shop owner, Jeremy Orosco and his staff. I expressed how unsafe and dangerous this was. Their response was that there was a coolant spill but cleaned it as best as they could. (Listen, I'm not a mechanic or a car expert but even I know this is unacceptable and negligent) Additionally, they had the audacity to state that the vehicle may have another issue which might be causing the vehicle to smell like coolant. (I wish I could say I was making this up but I'm not. You know that saying, if it doesn't look or feel right, it most likely isn't? Well, it wasn't. Keep reading, it only gets worse) While replacing the door actuator, Gilroy Automotive Repair also damaged the interior right rear door while prying off the panel to replace the door lock. Jeremy attempted to justify their actions stating they had to remove a piece of the door and had some difficulty with doing so. (You can now imagine my concern with their workmanship if there was "difficulty" with replacing something as simple as a door lock and it was done incorrectly) Jeremy offered to replace the damaged part, however, the color did not match the interior of the car. Due to my concerns being dismissed, unresolved and getting the run around, the only reasonable thing to do was to file a complaint with the Bureau of Automotive Repair. ( Please visit https://www.bar.ca.gov/Enforcement for more information) Especially since weeks later the vehicle began to tremble uncontrollably, my initial concerns had not been resolved, other repair shops refused to inspect the vehicle and I did not feel comfortable returning to Gilroy Automotive Repair. (I mean, would you?) Meanwhile BAR mediated this investigation, my vehicle was now inoperable. Yes, the vehicle no longer starts. ( Can you imagine if an injury would have resulted due to their defective work? ) Since purchasing this vehicle in 2014, it has been well maintained. In my opinion, Gilroy Automotive Repair is careless, inexperienced, unprofessional and should receive disciplinary action. Going forward, I genuinely hope they work on their workmanship to prevent situations like this from occurring again. read more

Gilroy Automotive did such a great job servicing my car. It was my first time taking my car to their shop, and I do not regret it. I was recommended to this shop and I see why. They were so nice and honest about getting what I needed and even suggested adequate future services without the push and stress like my other experience. They were very easy to work with and accommodated my last minute visit, these guys are just honest humble and very fair pricing. Will be taking my car back for those recommended services, check them out and hope you like them as much as I did. read more

Hands-down Jeremy is the best!!! He has so much Integrity!! He has helped me with numerous vehicles, and I would highly highly recommend seeing him For any car repair!! read more

I just want to say thank you for the great work you did on my truck. Reliable, efficient work. All done within the time they said they would have it done. Thanks! read more

This shop is the BEST!! I've brought both my Ford F-150 and Mazda 3 here for service and repairs. The customer service is outstanding. Everyone is extremely friendly, knowledgeable, and professional. They're happy to answer any questions and take the time to explain whatever you need. Prices are beyond reasonable and fair. I received amazing service on my vehicles. The shop itself is well kept. This place is trustworthy, honest and a blessing to have so nearby. I can't recommend this place enough. read more

Couldn't be nicer! I was in a pickle and needed help fast, I was driving down south from the Bay Area with a toddler and baby and they saved my day! Thankfully it was a quick fix but I am so grateful for them, I offered to pay something or at least buy them coffee but they politely declined. Wish I Lived closer so I could take my car to them when needed. Good people, great service. Thanks for being my gas cap hero's! read more

My opinion, Jeremy is honest, and great service from this family owned shop. Very few shops like this but we're going on almost 20 years and as my family grows, so does our vehicles. Thank goodness for your help! read more

Hands down.. the last of the honest, courteous, AND professional mechanics out there today --- all with a sincere level of empathy, towards getting you on the road again at a REASONABLE COST! In other words, these guys are the last of the Mohicans! read more

Excellent auto repair shop. Honest, friendly, knowledgeable, and fair pricing, everything you want in an auto repair shop. Highly recommended. read more

I recently moved to Hollister and I needed a reliable mechanic, did my research and ended up choosing them, they were the best choice, good people, very communicative, they informed me about everything they were doing, they did everything to find the problem and get it fixed. I found my mechanic and will go back to them if needed. Thank you. read more

Took My RV Motorhome in after talking with the owner (Jeremy) who assured me he could replace my Alternator. The Motorhome was running before they took off the Alternator. After the new Alternator was installed the Motorhome refused to start.. Before starting repairs, the auxiliary fan In the engine compartment continued to run (The Fan is on a short timer that automatically would have turned off in a few minutes after the engine stopped and cooled off) THE Mechanic before he started working on the Motorhome was yelling "How do I turn this fan off" I was sitting in the Motorhome (Physically Disabled) unable to move I tried yelling to him as he started frantically searching for a way to disconnect the fan, him in a panic and in a hurry to finish an easy job. Jeremy the owner later stated to me they had disconnected the fan after pushing all kinds of switches.and buttons. When they tried to start the Bus after the Repair was completed the Motorhome would not start, no matter what they did to find the problem it still wouldn't start ! I was informed they had done nothing wrong and they would appreciate me at my own expense to move my Motor home off their property, and informed me they in fact we're not Diesel Mechanics and had no idea what the problem might be. They informed me the problem was mine, and mine alone ! After sitting with my Motorhome for a couple of days unable to move, I Finally found and called a Mobile Diesel Mechanic from San Jose, who after coming down to Gilroy, found the problem A START IGNITION SWITCH THEY HAD TURNED OFF AND JAMMED. (The MOBILE DIESEL MECHANIC WAS AT MY EXPENSE) AFTER SPENDING NIGHTS IN THE PARKING LOT IN MY UNWANTED MOTORHOME AND FENDING FOR MYSELF, I was Finally on my way NO THANKS TO THIS BUSINESS WHO REFUSED TO ADMIT RESPONSIBILITY FOR THEIR MISTAKE Note: THIS SHOP ASSURED ME THEY COULD DO THE JOB AND WHEN THEY MADE THEIR MISTAKE, TURNING ON, AND OFF SWITCHES, DISABLING THE ENGINE/MOTORHOME, THEY LEFT HOW TO FIX THE STARTING PROBLEM ENTIRELY UP TO ME ! THEY LEFT ME STRANDED (PHYSICALLY DISABLED) TO FEND FOR MY WIFE & MYSELF IN THEIR PARKING LOT ! THEY TOOK ABSOLUTELY NO RESPONSIBILITY FOR THEIR INCOMPETENCY ! CUSTOMERS TAKE WARNING read more

My car got a flat tire in the midst of a long drive, having pulled off in Gilroy, I wasn't sure where to seek help... but this repair shop went above and beyond to pull a nail from and patch my tire and get me back on the road safely within 15 minutes. The manager dropped his office work to help while the rest of his team was occupied with preexisting appointments. I couldn't be more impressed or grateful with the service and kindness provided. read more

I didn't use their service as it appeared my car is still under the dealership warranty, but.. let me tell you something about their approach to my issue! Hats off for such customer service!! I came to Gilroy Automotive Repair after I noticed burning smell from my engine and they were recommended to me by the local smog check service. As soon as I parked my car I noticed they are very busy, but.. "hey I'm here, why not to see what they can do for me". I went straight to their front desk and asked for help... Once I told them about my issue - Jeremy with one of his mechanics walked with me to the parking lot to inspect my car (I didn't even ask for it!!). Both of them were able to notice the burning smell right away, but were unable to recognize what caused it - they looked around, but obviously without taking all covers off they couldn't see anything (just like me), but Jeremy quickly diagnosed there is a leak somewhere! Ok, everyone would know that even just from my description of the issue, but... he took his efforts to take a look right away without even me asking for it!! He was able to schedule the service for the very next day morning (even he and his Guys had another work to do) making sure I'm not gonna drive this "broken" car anymore! Professional and kind!! Explaining everything! Why I didn't end up to use their help? Only bc I called my dealership to find out I'm still covered by the warranty for the next couple months! What a great news!! But... if something happens to my car after my warranty expires, Gilroy Automotive Repair will be my first choice to go!! It might be a small company, without a fancy waiting room or bunch of awesome reviews, but they got me with their honesty, willingness to help and availability!! Not mention about such professional approach!! Thank you Jeremy for your time and efforts!! read more

Jeremy was extremely rude and unhelpful went in for a quote and was very rude and dismissive. Not a kind guy at all.

This is now the only place I will come when I need anything fixed on my car! They saved me over $200 compared to another shop in town for a simple repair! Being a woman and going to a mechanic can be hard because you are always afraid they will rip you off, but these guys are so nice and respectful and Jeremy went above and beyond to make sure I was taken care of! I can't thank them enough! read more

Gilroy Auto is my families go to repair garage. We have 4 different types of vehicles (Chevy, Infinity, Toyota, and BMW) and Gilroy auto has always been able to repair them every time with an honest price. The manager and workers their are very friendly and they always finish the job in a reasonable amount of time. This is in my opinion the best auto shop in Gilroy hands down. I work on cars at home and was stuck in a pinch. I pulled out my down pipes off my car and couldn't remove these rusted pressed in studs. I brought it over to Gilroy auto and they were able to punch them out for me. Didn't even charge me for his time punching them out. Going to be heading here for as long as I'm in Gilroy. read more

My daughter and I were traveling down to SoCal for medical appointments and unexpectedly our tire pressure light came on, even after having the car serviced a couple of days prior. Gilroy Automotive Repair was amazing!! They were fully booked but let us know that they'd see if there was a problem or not. They were so kind & helpful even though they were super busy!! read more

Drove by after finding my car was having a better connection issue. Drove up, they tightened my bolts and sent me on my way in under 5 minutes! Great people, very nice. As I have an older car I expect a lot more fixed in this next year and I will be bringing my car here first! Thanks guys. read more

A family business that treats you like family! I recently brought our tow vehicle in for service to replace a compression clutch that was failing. It was a Friday before we were going camping, and they were able to accommodate us. Unfortunately, the new part failed during our return trip damaging the fan, radiator, belts, hoses, and filters. It stranded us about 100 miles from home - on a Sunday! So how on earth is this a 5-star review? Read on... When we called them to let them know what happened, not only did they come pick us up that night, they also towed our travel trailer back and helped put it in storage. Then they expedited the process to get the replacement parts and address the collateral damage. Within a couple of days, we had our Land Cruiser back and running better than ever. Their commitment to service excellence, fair and honest practices, as well as going above and beyond to make sure all of our needs were met has made us loyal customers for life. read more

I had my toyota rav 4 checked for engine light and battery check, he gave us sa really fair price and fixed the problem in a day, really good service highly reccomended! Customer service is 5 star worth it! read more

Had a problem with my car & new to this area. Looked on Yelp for help. Found this repair place , so called them & made an appointment. Had my car towed there and they diagnosed the problem. They were able to fix the same day. They place was clean and they were friendly. I would definitely recommend them !!! read more

This place is 10/10! I'm definitely coming back, so this was actually my first time seeking a mechanic and I'm glad I found this place as my first option because you can definitely trust these guys! I went in and immediately they took my car in and inspected what the issue was for a great price too by the way. I had an issue with my car making an unusual noise, after a while, we debunked that it was my fan hitting a guard whenever the A/C was on. These guys that work here are very nice, trustworthy and straightforward to hit the nail on the head when it comes to finding out the issues. They gave me reassurance that it's something minor and nothing too crazy from what I thought it could have been. Thank you so much to Jeremy and staff! read more

My mom and I were driving back from Sequoia National Park. After descending massive mountains, our brakes didn't feel quite right. We decided to stop by Gilroy Auto Repair, and Jeremy immediately saw that our brake was leaking. Even with having a backup of a week, he brought us up on the stand and fixed our brakes immediately! And didn't even take any money! If we hadn't stopped and kept driving, our brakes would've failed, and we most likely would've died. They saved our lives. Such amazing people running such an amazing shop. Yelp needs to let people rate more stars, because these guys went way beyond only 5. read more

Had such a great experience. I have a 2016 Dodge Journey and the ac was not working on the passenger side. I took it to lightning repair on railroad and they told me to diagnose it would be $800 because they needed to take my dashboard apart. I wasn't happy with that answer because I feel like that was a little absurd so I did my homework spoke to my boss who is a car collector and said it shouldn't cost more the $200 I looked here on yelp for ac repair and came across another place that said they could look at it but they were busy and didn't have time till the following week. Me I'm impatient and it's summer so next on yelp was here Gilroy automotive repair. They called the owner said sure sounds like something we have felt with before come on by. That was about 11am at 2 we got the call that it was all good to go! He broke it down to me what was wrong in a way that I would understand but not like I was stupid. He was honest and told me about my check engine light that was on and that they checked it and it was my emissions sensor and that he could fix it but my car is leas then 100,000 miles and should still be covered by warranty. He said if not bring it back and we can take care of but the dealership should take care of it for free. He easily could have tried to upcharge and sell me to fix but he didn't he was honest and trustworthy and this is definitely exactly what we needed. I would recommend them to by one who is looking for auto repair! read more

The guys at Gilroy Automotive are good guys. Jeremy was straight forward with his recommendations on what my car needed and the price was fair. Left my car on Wednesday and picked it up Thursday morning ready to go. I even recommended them to my Lyft driver when he dropped me off to pick up my car. This was the second time I brought a vehicle here and was pleased with the service. Thanks again Gilroy Automotive. read more

Had a DMV appointment, we were in a rush to get a break light fixed, helped us out in less than 5 minutes, incredibly polite and helpful and efficient, would absolutely recommend read more

Took my car here to have the ac looked at. Turns out it was a quick fix cabin air filter that I had never changed. Had my car back the same day great price. Thank you for the quick work. read more

My RV triggered a "check engine" light as we were coming into town, throttling down towards a limp mode. We called Gilroy Automotive and were encouraged to come in for a diagnosis. They got to us immediately, downloaded the error code and translated the news to us. While they could take it no further that day, I was grateful for the immediacy and kindness shown. Thank you! read more

So impressed with this place. I was basically turned away from another repair shop and just found Gilroy Automotive right by my work. Jeremy the owner was friendly and HONEST. He worked with me on the best possible (economic) way to service my Honda (it has over 100k and I don't know what to do with that...LOL). Labor rate reasonable and I will defiantly make Gilroy Automotive my go to repair center. read more

I always bring my vehicles to Gilroy auto. Best service, great people, and honest work. Never ever had a issue with them. They do amazing quality work. All the staff is amazing to work with and they will treat you right. I WILL NOT be taking my vehicles to anyone else. They have a lifetime customer. read more

Jeremy is great. He fixed everything I got a quote on in San Jose for about half the price and was nice and honest to boot. He got everything done on time as promised and almost a year later I have no complaints. read more

I was referred to Jeremy by a colleague of mine who had work done on his vehicle. My wife & I made arrangements to drop off our daughters Honda to have the work done. Jeremy called promptly to follow up with us, he let me know exactly what the car needed and what the exact cost would be. He was very detail oriented and didn't waste my time with BS. The end result was great! Our daughters car was repaired well, the service was quick & phenomenal. What more can we ask for? Awesome job! Thanks Jeremy! We are telling all of our friends. read more

Excellent service, My ford taurus runs beautifully and was able to give me updates. Not to mention saving me a few bucks by preventing any unnecessary work. Highly recommend. They were very quick on it as well. read more

This shop is fantastic! Excellent work fast fair price and best of all reliable! They are the shop I'll be bring my truck for any service

Sunset, cold, rain and a Friday afternoon. On my commute back to San Jose, the splash guard under my car came loose. One bump and it would have been torn clean off and gone flying around the highway. I told Jeremy my issue and he took care of it right away. He removed the guard, refused payment, Thanked me for my service (yes Veteran) and got me back on the road. I felt right at home. With this level of care, sense of urgency and community service I recommend Gilroy Automotive Repair with my highest confidence. Scott Murphy read more