I would like to update my review of my experience with Ginno's Appliance. After a series of conversations with Scott, the manager, he went beyond my expectations and rectified the situation. I want to thank him for that read more

I have always heard good things about Ginnos. I moved recently and was looking for new appliances. I did some research before and went to look at a refrigerator in person. The man that helped me was super dismissive and treated me like I knew nothing. Also he acted like I was an annoyance to his day. He did nothing to actually assist me. I went to Home Depot after to pick up some small items and walked through the appliance section. The gal there was super helpful and took the time to answer questions and look up a few things for me. I ended up buying the refrigerator from her. Customer service is important especially if you sell the same items that another local store sells. When it's time for other appliance I will go back to Home Depot first. read more

This is the second time we have bought Appliances from Ginno. We just bought a new gas stove and dishwasher! The staff is very friendly and helpful! Our delivery drivers Jake and Austin were Awesome! The installation was flawless! They were very knowledgeable and helpful! Super nice guys! When I am ready for a new washer and dryer, I will definitely buy them from Ginno. read more

I needed our Maytag Dryer serviced. Called service department on the 13th of December. No call back two days. Decision make appointment in person. drove to Chico ( 28 miles one way / 56 miles round trip. ) This was Saturday the 16th. " Service dept closed no appt clerk, yada yada." Make second trip on the following Monday morning , Now the 18th. Finally able to get appointment. Took 10 more days to get some one out to the house. Christmas holiday etc. Appointment time confirmed in the morning of the 27th. "Yes, We have you down for tommorrow , Between 10 am to Noon " Morning of the 28th. 10 am Tech shows up. review the complant. "Squealing dryer ear deafing sounds." Ask the tech to proceed with repair... "Small request ... Please can you clean the lint trap etc since your here? and the machine is going to be wide open." " Sure, No problem " Total repair time 25 minutes - $ 215.00 not covered by 10 year warranty of course! Thank you very much! Knew that was coming. I asked "you took care of lint etc?" His reply " yes, all vacuumed .." FYI did not hear vacuum sounds Tech is paid he leaves. I got to try out dryer, Got to check for myself right ? Fantastic problem solved, No sqeaks or squealing ear shattering sounds One tiny thing .....Lint trap full... Bada Boom! read more

Rather than write my experience I want to share helpful information, when dealing with a difficult appliance dealer. In California we have a State Agency called the Bureau of Household Goods and Services. Their site will educate you on your rights and how to file a complaint. I have included 3 links to FAQ, what the dealer is required under his license, and the complaint form. 1. https://bhgs.dca.ca.gov/consumers/bear_faq.shtml 2. https://bhgs.dca.ca.gov/licensee/bear_faqs.shtml 3. https://bhgs.dca.ca.gov/webapps/complaint.php This was helpful for me. Best of luck. read more

We purchased a new G.E. Refrigerator/Freezer from Ginno's and had it delivered on 7/18/2023. We are so happy with the product and service/delivery! The delivery people were very professional and arrived on time. We will always buy from Ginno's again.....BTW, Ginno's puts Hudson's Appliance in Paradise to shame, we know, because we delt with them in the past, they won't even return a phone call. read more

Very happy with our install of washer/dryer and stove. They were professional and helpful. One of the technicians was named Tyler, and he was great with being cautious around walls and gave me tips on little things with the unit. I would definitely recommend. read more

I highly suggest NEVER buying any appliance from here because if you have any issues with it, you will be waiting weeks to get a technician out, then for them to order parts is up to another month because they forgot to put the order in the first time and having to deal with a very rude manager!... We bought a washer & dryer set 2 yrs ago & and they both are still under warranty. We have had a TOTAL of 5 service calls on the washer due to it not working right. EACH time, we had to wait 2-3 weeks for a technician to come out to assess the problem. Then, we had to wait up to a month for the part/parts to come in. In the meantime, we went out and bought a used washer because of the expense of using the laundromat. Thank goodness because this last time we had to wait a total of 2 mos for the technician and parts which the washer still wasn't working properly! We dealt with Scott (manager) each time & he had the attitude of ya we'll get it fixed... You're just going to have to be patient! Patient, REALLY?! I thought we were being very patient..after the technicians had been out the 5th time and washer STILL didn't work, Scott was called, and to say the least, we were really not happy at this point! Scott told us in a very rude tone that he would refund our money, and "we could just part ways." We told Scott we didn't want the cash back that we just wanted a working washer that we were willing to look at a different make, and we wanted to support a family owned business. Scott rudely said NO that we just needed to part ways. I think Scott definitely had it mixed up on who should have been mad! Scott has now lost a great customer/customers as we have definitely put the word out on his rudeness and how long it takes just to get a technician out to access any issues that you may have and the wait on parts to come in. I went with a 1 star only because the technicians were very kind and apologetic each time they had to come out. read more

I purchased new GE appliances from Ginnos in 2016. They installed them in my home. I never questioned why the exhaust fan was noisy as I'd never had a nice one. Fast forward to 2021 and my new husband determines the microwave/exhaust fan wasn't installed correctly. Ginnos advertises "We service what we sell". So we give them a call. They indicate there won't be a charge if it was installed incorrectly. Day of service, the technician tells my husband that he will be charging us AND he will just alter the appliance by cutting the sides off the exhaust flap so that it can open in the small exhaust pipe. They readily admit they don't use the correct piping and are going to alter the design of the unit. No thanks, we bought the right size pipe and fixed it ourselves. Not buying from Ginno's any longer. read more

Their service sucks. I've called several times to find out the status of our repair that supposed to be covered under warranty. They don't even return my call. I called today to talk to the manager and was given his voicemail and no return phone call from them either. Not buying from Ginnos any more. read more

terrible customer service. Does not return phone calls, makes excuses with no accountability. Go elsewhere. Beware

My husband and I have been working with Miles. He has been helpful and has helped us choose the best appliances for our kitchen and needs. The service here was so good we decided to come back and buy a washer and dryer. This place is great and makes shopping for appliances a pleasant experience. read more

We live in Chico CA and we upgraded our kitchen to all new appliances and chose Ginnos because of the quality of the brands they have available. Unlike the big box stores, they know your name and care about our needs. If you have any problems or need help they are there read more

My husband and I decided to wonder into Ginno's today. We like to check out appliances and get information.. and just in general look around. We are gaining ideas for our how to design our future. So during out browsing today we met Miles! He was very helpful and was informative about the appliances we looking at. In fact, some of the appliances him owned himself and was able to give us some insight on them. Miles, knew that we only looking today, however, he took his time with us and we didn't feel like we were taking up his time. He gave some great information, design websites, and even explained how to get our dishes cleaner with out current dishwasher. When we are ready to start building/designing our home.. I know were we will go! read more

Ordered a part with one of their techs who came out to diagnose our problem. A month later we called and they said they forgot to order it. Two weeks later, called again and got put on hold 4 different times without answer. They have been really not much help at all. I'll shop somewhere else next time. read more

My wife and I are senior citizens and long time residents of Chico. We have been leasing a home to update and remodel our old house. When purchasing appliances, we decided to keep our business local and went to Ginno's. We ordered our appliances back in October and paid cash for them. Here it is in June and still no refrigerator or oven. I believe we ordered products made in America, but we are passing eight months and continue to wait for our refrigerator and oven. We were told that the oven might be here in August. (10 months). We have had to call this company throughout this ordeal just to get any updates about our appliances. There is no customer service with this company. Our washer and dryer were delivered and they didn't bother to balance the washing machine. It is way off center. The dryer wasn't properly installed, because we didn't have any venting accessories. No one told us to have these. This was apparently our fault. The installers had nothing with them to finish the process properly. So they left with the washer out of balance, and the dryer just sitting out in the open. We were told we would have to install it ourselves. As our date to move approached, we called once again to see if our refrigerator had arrived. They said maybe by the end of June. We were told they would loan us a refrigerator to use until ours arrived. That was supposed to happened right away. We have never heard back from them. Our lease ran out and we had to move with hundreds of dollars in frozen food. The heat is over 100 degrees now, and we have to destroy our refrigerated and frozen food items. This has been really bad experience using a local company that is suppose to be number one in customer service and sales. I believe they could have found our appliances somewhere in the U.S and made sure we had them in time. I believe they have bumped us down the line on these appliances b/c we are seniors and polite. Thought I would never say this, but stick with the big box stores for your appliance needs. read more

I really want to give Ginnos our business. I really do. They just make it too hard. Several years ago our front load washer needed repair. Ginnos was almost 3 weeks out scheduling for someone to just diagnose. Add another week for parts order and that's almost a month before I would have a working washer again. No. That's unacceptable. We called another place who sent someone right out. When that washer went out, we bought our new one from them. Now that washer has gone out too, and instead of paying for a $900 repair, we're buying new again. We called Ginnos and they are 2-3 weeks before they can install a new washer that they have in stock. What?! We were told it was the COVID thing. Well, maybe, except this is our normal experience with them. We left a voice message (after they disconnected on us) to discuss delivery times and options almost 2 hours ago with no call back from anyone yet. Not willing to wait any longer for a call back, I went online and ordered from Home Depot. They are installing the washer in 7 days. I'd rather buy local than a big box store, but I need a washer and I need it quickly. And when I need to replace my home appliances including my $8,000 fridge, I'm thinking we're going somewhere else then, too. read more

Cool friendly staff. They have a great selection of appliances that meet varying budgets. We bought a Samsung refrigerator, wish we would have went with Bosch. But we'll definitely be back for our next appliance purchase. read more

I purchased a side by side black refrigerator from Scott. It was delivered a few weeks later. There was fine scratches on the freezer for. It being black the scratches could be seen from every angle. I'm a renter, they took the working refrigerator without even asking. I called and Scott want to take money off for the scratches. If I had wanted a scratch and dent I would have ask for that. I told him I wanted a new freezer door and my landlord wanted the working frig back. He told me they always take the old appliance unless I ask them not to take it. I'm 66 years old and have always been ask if I wanted to keep the old appliance or have them take it. He also told me my freezer door would take 6 to 8 weeks to get. 4 days later I decided to call main headquarters of GE on a Thursday and they are coming the following Tuesday to install it. I also ask Scott about my sales receipt and warranty ( it was purchased over the phone). He claimed the warranty was in the sealed bag with the instructions to the refrigerator . No it wasn't. He was so thrilled that someone else was coming with my door and installing it. He told me Oh that's great 3 times. I said again my landlord wants that refrigeration now. Not when they have a trip to Oroville. It is suppose to be brought back next week. I ask why he could have called GE and found out they had the door. Well, it normally takes 6 to 8 weeks. That is not what GE told me. Then he got real huffy with me because I was upset about the way they were handling my complaint. He not one time took any responsibility for anything. Sure did take my Visa when I ordered it. Was sugar sweet then. read more

I want to tell a story about just how wonderful this business is! Thank you Ginno's for all your help and kindness towards me today. I was needing a part for my old gas stove and I couldn't find one anywhere. It was a time sensitive matter, and if I didn't get a new part, or the one I had fixed TODAY, I was going to loose my housing funding. My landlord was supposed to fix it a month before today and he wouldn't, so it was left up to me to figure out a way. That's a large feet for someone who knows NOTHING about appliances. Obviously, I was stressed and anxious I was feeling lost and hopeless. Ginno's didn't have the part I needed in stock, and they could have just ordered one and told me "sorry we can't help you today." But they didn't do that. The woman at the parts counter really took her time and listened to me and allowed me to vent (even cry a little) and she went above and beyond for me. She said "let me see what we can do. There has to be something." She asked her boss if they could sell me one of the display parts and reorder it, just so that I could keep my home. Her boss (I wish I remembered their names) looked at my old part and said "there is no need, I just have to clean it, and it should work just fine." He took the part in the back, and came back a few minutes later and it was good as new! They cleaned it at NO CHARGE! I almost cried because they were so kind and caring. They didn't have to do any of that, but they did. I will forever use Ginno's for all things home appliance related! They are more then just a business, they have heart and truly care about their costumers. Thank you for all you did for me today! You have no idea just how grateful I am. It's because of you I will have a warm place to sleep tonight, without fear of being homeless. (That's not an exaggeration) You all saved me today. I'm so grateful. All it takes is a little kindness to change someone's day, and they did just that. I would recommend Ginno's to anyone and everyone! They are the real deal. - read more

I can see why Ginno's has been in business as long as it has! I just called to see if they could still get parts for my GE Profile refridgerator that was installed by Ginno's in 2004. The service department was MOST helpful....found the control board that goes to this fridge, had the front office order the parts and made the appointment to fix it! I would recommend Ginno's to all my friends! They are super friendly and quick to help customers like me. This company has earned this 5 star review! read more

Awesome, appliance and Kitchen and Bath store. Ask for Lasa if you have any plumbing needs she is a GURU. read more

Ginno's Kitchen & Appliance Center - Appliances & Repair Near Me - Chico, California

We have been patrons of Ginno's for 2 decades, but no more. It took a MONTH to get a repair person to come out and it will be another THREE WEEKS from the repair person visit until they come to fix it. The washer was under extended warranty and although I understand that it can take awhile for approvals, etc, they made ZERO effort to expedite the parts, and ZERO effort to get someone out early. So we are basically out a washer for almost two months. If I hadn't called and inquired as to what was happening, I doubt they would have even ordered the necessary parts. Additionally, I have visited their showroom twice as we are in the market for a new, high end stove and oven. Not only was the service terrible, no one asked if I needed help. Someone finally took my contact info but then never contacted me! I would much rather patronize a local business than a big box store, but I am never using Ginno's again. They seriously need to work on their service. Do NOT recommend. read more

Everything was great. Myles was able to get the dishwasher I wanted, the delivery was on schedule and Robert, the delivery man was friendly, professional and helpful. read more

Had a home warranty service call on a trash compacter routed through Ginno's. The malfunctioning part was "recalled" but they never checked that, and continued to try and "troubleshoot it". Ended up going to another local repair shop and bought the part myself for $40 and repaired it on my own (it was a switch). Parts prices at the store are crazy high. Friendly people, but lack of follow-up and high prices kind of spoil what should be a simple job. read more

I purchased my dishwasher from Ginno's, thinking that when I would need it fixed, that they would do a good job. Bad assumption. I called them up when the dishwasher stopped working. It took them over a week to come to our home to fix it. And they didn't fix it. It started working for one cycle, then it stopped working again. I called them up to have the guy come back and they said they couldn't come back for 2 more weeks. Eeeeks, three weeks without a dishwasher! If you are looking for a place to buy appliances and want them to fix the appliance when it is broken, then don't go to Ginno's. read more

I've been with Ginno's since 2013 working at the countertop fabrication shop and they treat me like family. Great place to work and whenever I needed something they are there to help!! read more

CHARGED ME TO BREAK MY OVEN One of the ovens in my double Whirlpool oven locked shut when I ran it through clean mode. I hired Ginno's to fix it. The repairman removed the oven, unlocked it and replaced a "heat-sensing" part. The oven appeared to work when he left, which for the $360 repair bill it should. It wasn't until after he left that I found that neither broiler worked anymore - they worked fine prior to the repair. When I spoke with Ginno's they blamed it on Whirlpool's design, said it needed a different "heat-sensing" part that would allow it to broil but refused to even look at it without charging me another trip charge plus repair. read more

We went there to buy all kitchen appliances. Young sales person told that Samsung is garbage product and showed no interest in showing us other products. Went to another business and bought $8,500 worth of appliances. Gordon Ginno you should pay attention and your young salesman needs to be shown the door. read more

The service technician from Ginno's was excellent. He very quickly found the problem in my dryer and resolved the issue. He was very professional and friendly. Highly recommend Ginno's service department. read more

What is going on with your service department?!? 2 weeks out for a repair tech to just look at an oven and potentially another 2 weeks out for them to come back with the parts? In what world do you live in where that makes sense? We purchased all our appliances from you guys to support a local business and we have always recommended you to our friends...that stops now. Fix your service department! Get people who can actually have a phone conversation without being distracted by background conversations and hire more people who can deal with your service calls in under two weeks. read more

We purchased all of our kitchen appliances through Ginno's. We finished our kitchen at the end of 2013. It has just been three years and we are having trouble with our GE appliances we purchased which were all top of the line. We are having problems with an over the gas oven microwave. I called Ginno's and the next available appointment is almost 2 weeks out!! This is so non except-able! They maintain it is a shortage of repair techs. I do not buy it. If there is a shortage then they need to hire more techs to service products they sell at full price mind you. I called Sears and they can be here in 2 days for the same price. I like giving smaller independent businesses my business but when they cannot give you service in a timely manor then from now on my go to is Sears. read more

If I could've selected -5 stars I would have but there was no option to do so. If you ever purchase prefab granite do not have Ginno's install it. If it cracks or breaks they will not replace it. They say the responsibility is with the homeowner even though they cut it to size and delivered it to our home to install. Not once was this ever discussed with us about damages done by them because they say the responsibility lies with homeowner. This was the worst experience I've ever had with a vendor or company period. I will not ever recommend this company to anyone read more

Do NOT use this service department! It might depend on who they send out, but there is a longer than usual delay in responding and then they try and pad the charges. They are not 'repair' men or women at all, they will charge you to come look at the problem, not fix it mind you, then you will have to wait for them to look in a catalog and to order an expensive part that probably isn't needed. They are in the business of ordering expensive parts and installing the parts, NOT repairing, NOT troubleshooting, NOT supporting customers, just supporting the profit margin. Asking what the problem is, asking the make and model of the appliance BEFORE arriving would likely allow the 'service' rep to have the parts needed on hand when they arrive, but then they can't jack up prices as easily maybe? Anyway- don't bother. read more

I purchased a washer, dryer and fridge from Ginno's all with 5 years of protection. less than a week later i went to Sears and found all of the same appliances for way cheaper so i called Ginnos and they said there was nothing they could do about it. i was a little mad about that but i just let it go. about 3 months past my fridge quit working so i called them to come out and take a look at it. For starters the person that answered was in a bad mood and not trying to work with me. its been over two months and my fridge still isnt fixed. I went to Ginno's because i wanted to shop local and am now regreting it. I have bought most of my appliances from Sears who I have had fantastic service with and now i know i should have stayed. DO NOT MAKE THE SAME MISTAKE AS ME! read more

Tried to go in for a simple Frigidare Dryer part.This part was nothing special and is a very common part. The part even interchanges with many other manufactures. The parts counter clerk would not even to attemp to look up the item because I did not have the model number of the unit but did bring in the damaged part.The unit was only a few years old. Unfortunately the label on the dryer unit does have ware on making it unidentifiable. Once again I need to say this was a simple a part... It was either this or that for my option. Tried shop local but the experience went wrong so went ahead and purchased my part on the Internet. Was sorry to see this lack of enthusiasm for help on a purchase... :( read more

Purchased from Ginno's a new GE cooktop (Model JGP32WEK2ww) for our kitchen stove in March 2010. Stovetop $430, installation $225. Installed in about two weeks. In January 2013 one of four burners would not light. Called Ginno's on 1-21-14. Told part was needed and repair person came on 1-31 and we were told another part was needed. Charge on 1-31-14 $70. Ginno's called on 2/3 and said part was on order. Cost of second repair visit on 2/14/14 Part $20, Installation $100. Time from initial call to final repair: about Three weeks. Total repair cost $190. Suggestion: compare estimates from Sears/Home Depot/Lowes etc. While we generally like to buy from local companies... they may not have faster or comparably priced service. As far as we can tell the work was done competently since the stove burner is now working. read more

Just want to pass on the rip off policy I just got subjected to by Ginno's in Chico - I was attempting to buy countertops for my kitchen and bath - and gave them a substantial deposit for the work - about a month out from delivery I had to cancel my bath countertops. They informed me I would be paying them $350 not to get the bathroom counters - it was supposedly a restocking fee and a freight charge - I contested it - truly do not believe they incurred any expense - negotiated the fee down to $289 - which I paid today under protest. Talk about lousy P.R. - I'm a single widow on Social Security and resent the way I was treated. Pass the word on....consumer beware read more

I spent a lot of money with Ginnos on a main house and a guest house. Wolf range, sub zero , Asko washer drier ....both driers have been Lemons for 3 years. The Asko drier vented lint that caused health issues, destroyed the fire alarm system . Ginnos tried to fix with duct tape and silicon sealer . I've updated this as Asko and Miles did fix things in the end. Thank you. read more

Having bought 5 appliances from Ginno's in the last 2.5 years, I can say we have not had a bad experience with them. The latest purchase was a stainless side by side refrigerator and there was 1 glitch in the delivery schedule, but the guys were on top of fixing the problem and accommodating our schedule. From the sales team to the receptionists, and the delivery guys too, we've had nothing but good experience with them all. We also love the fact that they price match, would rather spend our money at a local store than with the corporate stores! read more