Horrible service. Had a 20 lb propane tank filled. It was closing time. Guy locked the gate and told me to come back the next day to pay. Didn't even discuss it prior. I had to return the next day to pay for the propane. Some other guy at the desk said my bill was $40. I nearly had him call the police because that was 3 times what it should have cost. Never use this store. I should contact a city council man because they do business with Gladstone city read more

changed ownership and has tons of great equipment for rent including a new nifty lift. specials every month and friendly customer service! I am loving the loook of the new website as it gets set up! read more

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My old truck was stolen in KC, MO and the Gladstone police found it and apprehanded the guy. However Gladstone Rents contracts with the city of Gladstone for their tows. It was there for less than 8 hours yet I was charged $289.25 To get it back! I was victimized twice!!! Highway robbery!!! read more

A+ and five star customer service. So many things they rent and they also fill propane tanks.

This company sucks. I told them to take my car to my house which was off the road and I already gave him the address then I said hey, can we actually just take it to a shop then the next day I wake up to ask hey where my might my car be just for them to tell me hey it's at our place and now it's gonna cost double the original price of just towing it fuck these guys and fuck their business someone help me review bomb these people ps fuuuuuuck you guys who run that business you all look like you hate your lives as you should read more

I saw their sign on the Gate, Propane Filled Here...is deceiving. they only fill loose hand held tanks. My RV tank is very accessible. THE cross-eyed man at counter was afraid to attempt it. read more

Do not deal with this place. The people are scammers. Went to pick up my car after it was stored there. The guys were complete assholes. They blocked us in with a tow truck and called the police for no reason! Police came and agreed they are scammers and we left. Do not deal with these people!!! I had 3 men block me in their parking lot. I had to call the police to get out. As a woman, it was a terrifying experience. read more

We rented a marguerita machine for a party. Machine worked perfectly. Very nice people helped give me operating instructions and helped load it in the SUV. Party turned out great! read more

Customer service is crap. No associates were wearing masks. One associate was even asking each customer to remove their mask bc he claimed he couldn't understand them. When lamenting over no stump grinders available, another customer was told, "well you can s*** in one hand and wish in the other--doesn't make a difference." Spend your money elsewhere. read more

Will scam you out of money. Stay away. My trailer was stolen, from a well lit, security cameraed area with two locks on it... Police pulled over a guy with my trailer...and towed the guys truck and my trailer to Glad Rents yard. Police notified me last night my trailer was found. I showed up with property release this morning, Glad rents charged ME 10 days for storing a trailer I LITERALLY HAD NO IDEA THAT WAS THERE. $600...are you kidding me? I have no problem paying the $150 tow fee. That I can understand...but I literally showed up within 12 hours of hearing my trailer was found by police to get it out of their lot and get charged with 450$ of storage fees. Charge the scumbag who stole it. Not the hard working individually who had property stolen from them. read more

When I first arrived to this dump I felt like I was in the movie the Hills Have Eyes. The people are disgusting and will scam you. I had a sprayer stolen from me. I got word that it was in there possession. A car was towed there and it was inside the trunk. They were going to charge me $2000 to get a sprayer back that was stolen from me. I pray you do not have to deal with these parole. read more

I have been using this company for about 30 years. They have always been able to help me. If you take the time to talk to them on the phone they will make sure that they get the proper tool to meet your needs on your job. They have good pricing they have excellent customer service. They keep their tools in good repair. Anytime I have had a tool malfunction or not meet my needs. I called him on the phone and got the tool back in and got a replacement no charge to me. They're very helpful polite courteous professional I highly recommend them. read more

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DON'T DO BUSINESS WITH THESE PEOPLE, nothing about my experience was fair or ethical. Glad rents is unethical and predatory in their towing from an accident, because they know they have you over a barrel. They quoted a price for a tow at the scene and then changed their price to $1000 bucks so that it would be cheaper to just sign the car away. They stated that "they wouldn't get the cost back for the cost of the tow otherwise", which is ridiculous, it was towed literally half a mile. Most places will do 50-100 for hookup and 3 dollars or so per mile. Nothing would make me do business with them again. read more

I would give this place a zero rating if possible. The staff treats you like you're dirt on the bottom of their shoe. We had our car stolen a few weeks ago and it ended up being recovered and towed to this lot. We called about it and we're told that we'd need to bring proof of ownership to see it. When we arrived to look at it, there was a dirty dog sitting on the counter and the employee at the front made it clear that we weren't really welcome there. We presented proof of ownership and were allowed to see it. We called back the next day and asked to get some things out of it and were denied access to it despite the insurance company telling us we could get things out of it. I am suspicious of the integrity of this business because they treat victims like they're the criminals. read more

This company robbed me. My car was stolen last week. Crazy enough, my daughter spotted it on 68th St and called the police where they seized my vehicle in a side street in Gladstone. The police had Glad Rents tow it for me to recover it. When I went to pick it up, the price was $125 then went to $195 and finally $320! They claimed they had to dig it out of a ditch which was a complete lie because my daughter was an eye witness. Getting ribbed once was bad enough. These people robbed me a second time. I'm filing charges with the DA. The owner laughed at me and said go ahead. Criminals own this place. read more

I would give 0 stars if I could. They charged me $350 for a tow that was maybe 7 miles. If you need a tow definitely check out Midwest Tow instead! read more

very nice staff and very helpful. I cannot say thank you to George enough for all his help. I will be back to do business and will recommend them to everyone. read more

Called and ask for a specific masonry bit size to rent. I was assured three times over the phone they have it. After I drove 45 minutes to pick it up they didn't have any. Extremely poor customer service with staff too lazy to go check their inventory. read more