Nick is the absolute best! he is always so helpful and friendly, and we can always count on him! Thank you, Nick!! you're the bees knees :)) read more

Never Use: Do not use Arrow Tow Service; they charged me $700 for an 8-mile trip and $75 a day for storage. Total $3000 bill; I had to bring cash. Total ripoff. He must have a deal with the Parkville PD. They called the tow. CON-MAN read more

Best service in town! Towed my car many times and I wouldn't dream of using any other tow company. Great rates too! Highly recommend! read more

Avoid! Con artist! 4 days after I was hospitalized in a no fault motorcycle accident, I attempted to retrieve my bike. Almost $700 as he claimed my motorcycle required 2 tow trucks to safely transport, in addition to the $30 a day storage. Call ANYONE else. In the shady world of towinging, this has to be KC's worst! read more

If I could give this company zero stars I would. My son was involved in an accident last week and he passed away. A handful of family members went to the tow lot to get what we could out of the car only to be greeted by the most insensitive, rude asshole owner of the company. He continued to tell us several times that we didn't want to see the car and how traumatic it was for his drivers to even have to go to the scene to pick up the car. We knew what shape the vehicle was in before we went to the tow lot. He told us that we probably wouldn't be able to get the glove box even open. Then he demanded payment for the tow. The scene of the accident was 20 minutes away from the tow yard And they charged us over $400. I buried my son the day before this rude asshole needs to have a little bit more compassion or get a different job read more

Tow driver, Aaron, was absolutely amazing. Honest, careful with my truck, and extremely knowledgeable. He had to tow a full sized extremely long truck down 3 levels of parking garage. He adjusted the height of the truck expertly to make sure that neither the roof of my truck nor the undercarriage was ever in danger of damage. I cannot recommend him enough!!!! read more

Arrow Tow Services - Roadside Assistance Near Me - Parkville, Missouri

Horribly SLOW. Hidden fees applied. Felt like they took advantage of me as a woman. Felt unsafe. Would not ever use their service again.

Aaron was absolutely amazing, so sweet, funny and kind--helped make a few smiles out of a miserable situation; our doordash driver got stuck on our property and even after having to help with an emergency police tow still made it to us within half an hour and helped him out of here in less than 10 minutes!!! Never had better service anywhere!!! read more

My kid's car was stolen, then found abandoned and towed by this company. By the time we were notified, we had accumulated quite a bill (through no fault of ours OR the tow company). Mike & the staff at Arrow were great. They responded quickly, helped me figure out if there was any damage, helped me retrieve our belongings from the car and get it out of impound. We worked quickly and got all the paperwork done for the insurance company. No one wants or expects to need a tow truck (or get their car stolen). It's good to know a reliable company to call. Highly recommend. read more

Arrow Tow Services - Roadside Assistance Near Me - Parkville, Missouri

Company towed my car and wouldnt release the vehicle. Gave me MANY excuses and waited DAYS so i could pay per day. If you can PLEASE ADVOID this tow service. Wouldnt let me get into the car to get my daughters car seat. Employees are rude and will hang up in your face. Went to their location just to find out they close at 4pm......... read more

Dishonest tow company. They towed a vehicle from the parking lot after the owner, who works at the store, went out and told them it was his car. The car was only parked 3 hours and he told them not to tow it because it was an employee vehicle but they lied to his face. This tow company lied to make extra money off honest people, AVOID them. The driver knew before he towed the car that he was not supposed to tow it be he did anyway to make an extra $265 read more

Terrible terrible terrible. They towed my car after an accident and I've gotten the run around ever since. They would not let me get my personal belongings from my car. They are holding my belonging hostage. This should be illegal. Owner is rude he called to tell me he would not let me have my stuff. My car was towed from a accident with a drunk driver read more

Had my car towed while out of town, unfortunately, but this tow service was reasonable and understanding - also put air in my tire before pulling off! Exceptional service read more

Predatory towing company. Towed my car and then would not tell me where I needed to come pick it up. Finally when we got a straight answer of where to go, they told us it would $340 cash only, they had the car for less than an hour. Towed from North KC all the way out to Parkville. We called to let them know we were on our way and when we arrived no one was there nor my car. Finally they arrived and some person made us give them cash in a parking lot and sign something before we could even see our car. Terrible company. read more

BUYER BEWARE! Beware the private parking lot next door to Chicken N Pickle! I parked my car around 7:45p on a Thursday evening and noted the signs that say to remember your license number, but didn't see the locations where the parking could be paid. In St. Louis, the city doesn't charge you for parking after 7p on a weekday, so I mistakenly assumed Kansas City would have a similar policy. I've heard so many stories about how Kansas City is such a great place for tourists. Unfortunately, I'm not feeling that warm and fuzzy feeling now that my car has been towed. I was in the restaurant for three hours. Three hours. When I realized that my car had been removed from the parking space, I started looking for information to find out where my car might be. Now that the towing company has cleared out almost all of the cars, I could clearly see the sign (attached) and the terminals where the parking could be paid. I called the number on the sign and the person on the phone said that my car had been towed to Arrow Tow's location and I could pick up my car when the office opens at 9a. The person on the phone said I should bring the title to my car and $330 in cash. I really enjoyed myself at Chicken N Pickle, but I will never go there, or anywhere else in this area of North Kansas City again. My $318 mistake is not Chicken & Pickle's (or any of the other businesses around this parking lot) fault, but I won't recommend anyone patronize an establishment doesn't care for their customers enough to warn them about predatory neighboring business that use extortion to generate revenue. read more

Made an appointment the night before to have my car towed the next morning to get it to the shop for a 9:00 appointment to have the starter replaced. Called the morning of to verify at 7:30 and they said they would there by 8:30. By 9:45, they had said no less than 3 times they were 15 out. Finally i called and the kind lady actually called the driver to find out he wasnt even close. I canceled and had to call another tow company. So disappointing! read more

While having your car towed is an unfortunate event, this company was great to work with. I felt safe dealing with the driver as it was dark (9pm ish); the professionalism, courtesy and understanding made the situation bearable. Thank you Mike and staff. read more

Mike is amazing and got one of his guys out to tow my car no less than an hour after I called! He was extremely nice and understanding - his guy that came to tow my car was extremely helpful and even backed my car up into a tight spot that would help him attach it better when I told him I didn't think my driving skills would enable that kind of move. Really good guys and the negative connotation surrounding tow services really don't apply to them - doing amazing work and making a crappy process a lot less stressful. read more

I don't even know where to begin to praise this business. My sister's car died right in the middle of the highway and she barely made it over to the shoulder. It was 1am the night of the 4th of July holiday. She was crying so hard thinking what the cost of a tow might be since it was the middle of the night on a holiday. We called and within 10 min. Someone came to our assistance. The young man was so polite and helpful. Not only did he tow the car but then didn't charge her anything. And told us it was on him and to enjoy the holiday!!! We were shocked. We couldn't believe the kindness. It turned an awful situation into a much better ending. I will forever sing the praises of what a great company this is!!!! We will make sure to pay it forward!!!! read more

Arrow Tow responded immediately! Our car was hooked up, and on its way to the shop, in less than 20 minutes! Very friendly and professional service. Highly recommended. read more

Was stuck close to home and they responded quickly. I park in the street and Brian made extra sure my car was safely parked and not blocking anyone's driveway before he left. Brian was also incredibly friendly and made sure I knew how to check if towing was covered by my insurance and how to go about getting comped for it. read more

They damaged my vehicle after towing it. They cracked and dented my back bumper. Extremely rude lady on the phone--hung up multiple times when trying to figure out where to get things situated and paid for. read more

I can't express my gratitude to Mike well enough. He went way above and beyond for me this evening to help me get my car out of impound. I will be recommending Arrow Tow Service to anyone I know who needs them. Thank you so very much Mike!! You've earned a customer for life. read more

Arrow is first class in my book. Thank you so much for taking such good care of my daughter's car!!

I had a short haul for my old car and was greeted with a warm voice on the phone and a quick response by the tow driver. The whole transaction was quick and professional. I recommend this company for your future towing needs. read more

ILLEGALLY towed a car upon request of police with the presence of the owners title and under a 30 day insurance grace period.

Very very slow response time.. ive waited almost 2 hours waiting on them.. its unreal how sliw they are. ... the dispatcher is either half asleep or rude on the phone. Sorry I called to give you business and make sure you have a paycheck.. read more

Not worth a star. When you call they seem offended you bothered them and by no means seem eager to help. One a tow is requested could take 1 to 5 hours for the tow to show. Communication is terrible. Do yourself a favor... go with another company. read more

My first and last experience with this "business" was awful. My boyfriend went to an awesome LOCAL brewery and parked in a lot that was directly across the street. Apparently the owner of Arrow Towing happens to own this parking lot. While inside of the brewery for just over an hour he comes out and his car and several others are gone. Upon looking around he finds a sign that says No Parking. The problem with these signs is that they are not placed in such a way that the average person would think that the signs pertained to that particular location. After calling the number on the sign the "lady" that answered the phone was very rude and condescending. Mind you, that while my boyfriend was upset he was being polite as you don't want to irritate the person that is essentially holding his vehicle hostage. After a discussion he is told the driver will meet him at the QuickTrip parking lot (we called NKC police as this seemed very unusual, but the "company" does this daily) where the driver will deliver his car. We wait for about 45 mins for the driver to arrive and after the proper documentation is exchanged he hands the driver his credit card, and the driver gets in his truck to run the card, then comes back and says that they can't take his card they need cash!! Which he did not have as he doesn't generally carry $370 cash on him. So he goes into the QuickTrip to get cash and finishes the exchange and we leave. We decided to drive by the brewery and check out the signs to see if maybe we looked wrong or missed something. As we drive by we see several cars parked in that lot and not two minutes later two trucks pull up and proceed to start to load up vehicles. I go in the brewery and tell the customers to hurry out there. One person was able to get his vehicle back for $125 before they fully loaded it on truck. The others were towed and basically told, " sorry about your luck". We stopped the people that paid the $125 and were told that the owner of the lot is the owner of the Tow company!!!! Why I'm all for businesses making a profit I believe that they have placed their signs in such a way that people would have no clear idea that they are parked where they shouldn't be. We went and took pictures of the signs and their locations and even with knowing the lot is private ($370 later) they are not displayed in a way to where anyone would know not to park there. Mind you the signs say max fee is $250 and $35 per day storage. The company said that an extra $50 is added for "after hours" "service" Now the website says they are a 24hr business so I don't t know how this applies but it does. When we drive by again there were an additional four people outside looking for their vehicles. It cant be possible that approximately 14 people could be confused as to the areas that are no parking. But this company has found a way to make $5200 in a matter of two hours. I sure hope that they are paying their drivers a large chunk of that money as I'm sure they are instructed to drive by there anytime they aren't helping a stranded motorist and then create stranded people. If this is a business that people are supposed to trust to help them, their business ethics on this end are less than desirable. I will ensure that me, my friends, and any other person that I can convince will take their business to other companies that are not predators. Business practices like this, that take place in locations that are trying to be revived and grow are going to be the reason these LOCAL businesses have to close or go elsewhere. As I'm sure that even though it was not the brewery's fault these cars were towed it's going to leave a bad taste in the mouths of their customers and these people will not return. So I hope Arrow Towing takes pride in trying to quash LOCAL growth and development. Good job, jerks!! read more

On 435 N, one of their drivers was whipping in and out of traffic. He then cut across two lanes of traffic to their exit while driving 10+ mph over the speed limit while towing a car. People driving work vehicles should realize they are a constant advertisement for their company. read more

My husband had a blowout on the interstate today at rush hour! UGH! After having bi-lateral knees replaced just 3 months ago, I knew he would not be able to change the tire on his 4wd truck himself. I called my insurance company for roadside assistance and got the "long wait for service" message since they were dispatching from Michigan. Rather than go through 20 questions to give location and find a tow close by, only to wait for them to show up, I decided to call locally myself for faster service. I knew nothing about towing companies and picked Arrow Towing because it was close to where my husband was stranded. Not only did the tow truck driver show up lickety-split, but the service man named James Kiel was very conscientious about safety for my husband and himself. He was concerned about safely changing a tire right off the interstate and suggested moving the truck. He loaded the vehicle onto his tow truck and took it to a nearby gas station to safely take care of the shredded tire. He was knowledgeable, very efficient and worked quickly under a time crunch, even maneuvering through my husbands defective jack and getting the tire changed out so we could make it to the Dodge dealer for a tire purchase before they closed. I have added ARROW TOWING to my phone numbers and will always recommend them when a situation arises that my friends or I need help with. It's so nice to know there are trustworthy, reputable companies that care about your safety when you are in a helpless situation. read more

They have helped me out of a couple of emergencies. Highly recommend, they are fast and efficient!