I don't normally leave negative reviews, but my experience with Gladstone Automotive has been one of the most frustrating vehicle purchases I've ever had. This all started in the middle of June when I began looking for a truck. I knew my credit wasn't perfect, and I also had negative equity in my trade, so I understood financing wouldn't be easy. I decided to give Gladstone Automotive a chance. I met with the sales team, looked at several vehicles, discussed pricing, and explained exactly what I was looking for. After a few days of going back and forth with the finance department, they found a truck that fit my budget. I was told it had been damaged on their lot by another vehicle in service and needed repairs before I could take delivery. That wasn't a deal breaker. We agreed on the numbers, signed all the paperwork, and I was told the truck would be ready the following week. The following week came and went without a single update. I had to call them myself, and then I was told it would be ready the week before the Fourth of July. When I called again before heading home for the holiday, they still had no answers. After the holiday, I called again and was told they were still waiting. At that point I asked to speak with a manager. That's when I found out the truth--the insurance adjuster hadn't even looked at the truck yet. After weeks of being told it would be ready "next week," I learned the repair process hadn't even really started. That was incredibly disappointing and made me feel like I had been misled. Fast forward to July 20, and I still don't have my truck. It finally came back from the body shop, and I was told it was being cleaned and prepared for delivery. Then I received another call asking if I had declined the bed liner. I hadn't--I paid for the bed liner as part of the purchase. So now the truck has to wait again while that's installed. Another issue involved the rocker panels. I made it very clear before signing any paperwork that I would not buy the truck unless the damaged rocker panels were repaired. After the truck returned from the body shop, I noticed they still hadn't been addressed, so now it has to go back to the body shop again. One thing that also bothered me was the vehicle history and pricing. The Carfax report didn't mention that the truck had been involved in an accident, yet I was told it had been damaged on the dealership's lot and required body repairs before delivery. Despite that, there was no adjustment to the purchase price. I expected more transparency and some consideration on the price given the circumstances. To make matters worse, I'm an Illinois resident, not a Missouri resident. Before signing the paperwork, I specifically told the dealership to make sure my Illinois title, registration, and taxes were included in the paperwork and rolled into the loan. I was assured everything would be handled. I later found out that wasn't done either, which now leaves me responsible for paying my Illinois title fees, registration, license plates, and taxes out of pocket. That's a significant expense that I specifically asked them to account for. Communication throughout this entire process has been terrible. My salesperson rarely followed up unless I contacted him first. Before signing the paperwork, I repeatedly asked whether the truck came with a second key. Every time I was told he'd find out and get back to me. He never did. I eventually learned that the truck only comes with one key, and I'll have to pay for a second one myself. I understand delays happen, and I understand that unexpected issues come up. What I don't understand is being given inaccurate information week after week instead of honest updates. Had someone simply been upfront with me from the beginning, this experience would have been much different. Whether my financing situation played a role or not, I can't say. What I can say is that this has been an extremely disappointing buying experience. Between the poor communication, repeated delays, incomplete repairs, unexpected out-of-pocket costs, and lack of follow-through on multiple promises, this has been anything but a positive experience. Once this deal is finally complete, I will never do business with Gladstone Automotive again, and I cannot recommend them based on my experience. read more

RUN, Do Not Walk, to the next nearest dealership. Any other dealership, especially if you are looking for service. I recently had service done at Gladstone DCJR and when I noticed a billing issue, I called to discuss it. I was routed to a voicemail where I left a specific message along with my name and number. NO RETURN CALL. Next I wrote a detailed email which I sent to the email address I was provided when I took my vehicle in. NO RESPONSE WHATSOEVER. Not only do I feel ripped off by their deceptive billing practices, but they do not even have the decency to speak to me about it. RUN...... read more

If you're considering buying a vehicle from this dealership, I highly suggest that you rethink your choices turn around and walk away. There's a reason why their parent company is going bankrupt and once again, I've been proven why that is. To say that service here is atrocious would be the understatement of the century. They'll try to find ways to lock you in so that you end up paying massive amounts for really crappy loaners. While your vehicle says hopelessly awaiting service in a bay potentially for months. Meanwhile, you're paying quadruple what a brand new vehicle lease would cost. When you complain. You'll get a response along the lines of and I quote call Dodge. They don't listen to dealers. Maybe they'll listen to you. Once again, if there's anything indicative of how a company is failing, it's this. Why is this you may ask? It's because this company is failing in every way possible. They can't sell any new vehicles so therefore you have to pay for anything that is currently on the lot as much as possible. I look forward to watching this dealership go bankrupt. There's a reason why those deals are so good. They finally are gotten to the point where they have to sell out a loss. It's pretty obvious that once again Dodge will be asking for handouts from the government. I certainly hope that this time we tell them no, and they can fully disappear as they should have years ago. read more

We purchased a vehicle with an extended warranty, the vehicle did not start and was towed to Gladstone Dodge in Gladstone, MO. They did not initially provide a rental car unless the repairs were approved under warranty. A couple of days later they found the electrical issue but the part needed was on back order. They explained we would have to keep the rental car, we asked if it was covered under warranty which they said yes, until the part was received and repairs were completed. A few weeks later (today) the repairs were complete. My wife went to pick up her vehicle, they took the rental keys to go get her car, and then would not let her leave without paying $1,700 for the rental. She tried to explain it was shared with us by our service person that the rental was covered. We have learned that person is no longer with the dealership. They then requested she pay $650,00 to get her car but they were closing leaving her with the option of finding another way home or paying the $650,00. They then shared if we felt it should be covered we could try to get a reimbursement later. Request that we receive a refund of the amount we paid for covered repairs under a warranty policy that provides a loaner/rental for the duration of the repairs. read more

DON'T TAKE YOUR VEHICLE HERE FOR SERVICE!! Unless ... you have nothing but time to waste and you're are able to be without your vehicle for at least a week or more. If you like receiving Minimal to NO communication or update notifications. Unless you like having to call a hundred times only to be told they haven't had a chance to look at your car and how they are short staffed, which seems to be a constant problem at this place. When they finally do get to your vehicle, they don't address the original issue, have zero notes and the whole waiting game begins again. The service staff, when and if you actually get to speak to anyone, are polite and apologetic, probably because that is the only recourse they can offer. The management and or owner clearly does NOT see the "service" department as essential and it shows. Seems they can't keep employees, and that's a sign of leadership problems. Drive the extra distance to Dodge by the airport. It's like night and day. Way more professional, thorough and responsive. read more

Have taken my ram here a few times for maintenance that requires a dealership. I went into grab things from my truck and the work area was horrible, very unorganized. On 2 different occasions after I brought my truck home the batteries were dead. Had them checked and 1 out of the 2 was bad and weren't even a year old. Called gladstone regarding it and they quoted me 285 for a new battery , yeah no. Then they called me a week later telling me I needed to have my truck brought it and put on the diagnostic machine to find out why and it's only $199.00. They caused the problem, and yet want more money to figure it out. Zero issues before they had it. Dont waste your time here it will just cost you lots and lots of extra money. Another reason bought a car from them and the auxiliary port wouldn't work told me they'd fix it. Nope never did. Wouldn't send my worst enemy to this place. read more

we worked with a dealer for over a week had a deal locked in and came to a agreement. we agreed on a specific trade amount and specific payment based on trade and rebates. SO we apply for credit to close the deal, mind you we have good solid credit with an ultra low DTI. We requested to only use a specific bank because we do business with them and want to continue. The dealership ran the credit through multiple banks without asking, hurt our credit and dropped us 8 points, during this time they changed the trade in value and the overall deal all while hurting our credit score and limiting our options. OH and they tried to strong arm us into paying a $500 dollar deposit to hold the vehicle while we worked out the deal. we refused and glad we did. I would be cautious doing business with people who behave this way. shady AF. in fact dodge and jeep lost our business for good. read more

My grandson flew to Gladstone Missouri to purchase a 2025 dodge ram 2500 Laramie, and on their way home to Texas. It broke down in Oklahoma leaving them stranded. The truck had 23 miles on it when they left the dealership and when they had to leave it in Oklahoma, it had 481 miles on it. We spoke to the salesman in Gladstone and told him what happened and were told it wasn't their problem that they did not make the trucks they just sold them. The salesman also said that it was not their problem. It was the problem of the new owner. We are now in arbitration over this brand new truck that never made it back to Texas. read more

If you think you have gotten the best warranty from there think again. Oh yes we paid dearly for the best of the best, but when we needed it nothing we needed was covered. I brought a jeep from there is and it has heated seats one of the seats started melting and it was the heater installed incorrectly. They not only charged me to $200 to look at the seat they wanted another 250 to fix it. They also put new tires on my car and charged me $189 for the alignment, which I could have gotten elsewhere for $89. I had also bought 3 oil changes awhile back and they tried to charge me for that as well. Stan was our service advisor and he was zero help and rude. While Dustin the manager gave me a $100 off it still was not right. I would suggest going anywhere but there to get anything done. Plus they kept my car for 6 days with no loaner (which when I bought the car they said I would always have a free loaner. Guess what no loaner was offered when I asked there was yet another fee. I have bought 8 cars from them and I will not buy another one. So long Gladstone dodge. read more

Do NOT work with Sal Artese (Internet Manager). I am out of state and worked with him on purchasing a vehicle on Wednesday 10/30/2024. They ran my credit and we agreed on payments, down payment and trade in values. They sent me a purchase agreement and we agreed that I would be down on Saturday 11/2/2024. I drove 4 hours one way on Saturday just to get there and Sal tell me that another salesman sold that vehicle on Thursday 10/31/2024. This was hands down one of the most unprofessional dealerships I have ever worked with and one of the most infuriating situations to deal with. If you are out of state I do not recommend doing any business with them. read more

Gladstone Dodge Chrysler Jeep & RAM - Car Dealers Near Me - Gladstone, Missouri

Enter for oil change, they suggest radiator flush, and it has been a costly venture. $600+ for oil & flush, antifreeze leak soon after, want another $189 for radiator cap (it is a $7 part). Two days later, return w/ engine light on, now thermostat; want another $379. All related to radiator flush & SHOULD HAVE taken responsibility for this negligence. The flush was done wrongfully, and other issues cascaded from there. I am certain they knew this, but pretended it was failing parts, sticking me with bills. A radiator flush costs over $1K? No, only at Gladstone Dodge. Long-time customer, bought vehicle here, but many issues from the on-set, this latest was just most noticeable. Steer clear. It's sad, nice people there, but business model is about commission, more money out of the customer while there. And likely create more problems, so they have to return. For me? It was over and over in a three-week period. read more

This stealership recommended the following: 1) Brake Fluid Replacement; 2) Fuel Injector Cleaning; and 3) 4WD Fluid Service for a transfer case that was used twice. STAY AWAY FROM THIS DEALERSHIP. Nothing that they recommended was necessary or required by the manufacruer. read more

Their customer service is as bad as it gets. They had my truck for 3 months to replace a transmission when my warranty sent them my transmission they said.. two more showed up and they couldn't figure out which one goes to my ram 1500 5.7 hemi. Now I took my truck back because engine was knocking. I tried call for 4 days and couldn't get ahold of anyone now my warranty is texting me asking me to get ahold of dodge because they can not get ahold of anyone. I only took my truck back there because they have been dealing with my warranty for the past year. If you expect to talk with anyone over the period they have ur vehicle I would NOT recommend this place. read more

Gladstone Dodge Chrysler Jeep & RAM - My warranty trying to get ahold of dodge though me. Because no one will answer - Car Dealers Near Me - Gladstone, Missouri

I still can't decide if these guys were really dishonest or just insanely disorganized. I'd just avoid it at the end of the day.

Go see Troay Strong at Gladstone Dodge. Excellent experience!!! Don't go anywhere else! I'm a question asker and Troay did a great job providing answers and walked me through online resources to get exactly what I wanted. I was able to take my time, about 5 days, to ask questions until I was ready to make a decision. I loved the no-pressure sales with great product knowledge, and you can't wear Troay out...he will find answers to all your questions. Gladstone ordered my custom Ecodiesel Jeep Wrangler Rubicon and I got it in 6 weeks! Once I got the Jeep, Troay walked me through all the systems, setup my phone, helped me register UConnect and SiriusXM and explained all about the Jeep Wave program. I won't take my Jeeps anywhere but Gladstone. Great sales and service team! read more

Gladstone Dodge Chrysler Jeep & RAM - Jeep Wrangler Rubicon Ecodiesel - Gladstone Dodge - Car Dealers Near Me - Gladstone, Missouri

Sometime back I purchased a Dodge ram from this business and I was very happy with the service. After some time I decided to upgrade and went to this location and was unhappy with some of the services I was getting. So at that time I chose to take my business elsewhere. I kept getting solicitation emails from this company and ask them to remove me from their email list more than once. I've been received an email from them advising me that they would be interested in taking in my Dodge Caravan. This was one of the reasons I chose not to go with this company recently because of lack of attention to detail. I have never owned a Dodge Caravan and replied to the email informing them of that. I then received an email from their employee Wyatt Mann, calling me a loser. I spoke with his supervisor Adam who was very professional. However this was extremely uncalled for and unprofessional on behalf of their employee. He's frustrated at me when they don't have their facts straight. The funny thing is I was going to be looking at new Dodge Rams very soon. I have been wanting one and so has my father so we were going to go together. If this company hadn't lost all of my trust and business before they have now. I'm attaching a screenshot of the email. read more

Gladstone Dodge Chrysler Jeep & RAM - Car Dealers Near Me - Gladstone, Missouri

If I could give this dealership zero stars I would. They sent me on my way with a $450 bill for a horn replacement on a Jeep. They will find a way to rip you off. It's no secret that dealers are dishonest, but these folks have managed to take dishonesty to the next level. If you think they fixed my $450 horn in a timely manner, you'd be wrong. After two full days, I had heard nothing and calling them didn't help as they would put me on hold forever or toss my call around departments aimlessly. I could not get an update on what is going on or why it's taking so long. I literally had to go to the dealership in person to get an answer. Save your money and lots of headache, find somewhere else. read more

I purchased a certified pre-owned Jeep Grand Cherokee back in November of 2021. Due to the terrible service department and their lack of attention to detail, I have had nothing but problems with the car. The issues were taken all the way up to the General Manager, Anderson Foster, where they were "handled" in the poorest way and were "resolved" as cheaply as possible with little remorse of their mistakes. Fast forward to today, I have a tire that keeps going low and needs looked at, which should be covered under the extended warranty paid for at purchase. I had to call 3 times and speak with countless different people for them to finally tell me that it would be covered under warranty but the very earliest I could get in is July 31st. I understand warranty work might not be a priority since I am not paying but 2 dang weeks to look at a tire when I am a firefighter and have to make it to and from work is outrageous. This is the icing on the cake for terrible customer service and a total lack of respect for high paying customers. I will never be doing business with this dealership again, continuing to advise no one to ever return, and will never be buying a Jeep, Dodge, or Ram product again thanks to Gladstone Dodge. read more

Does anyone know how to contact Tim Doherty, President of this dealership? I cannot get anyone to call me back about my vehicle that has been there 3 weeks for a backup camera warranty issue. They simply will not return or answer calls (hannah johnson). read more

I came from out of town to purchase a truck they did great took care of all my needs and questions even hold the truck for a week and a half while I made the trip up here. The staff is helpful and honest read more

I have a 2013 Dodge Dart that unfortunately I had neglected to take in to have safety recalls remedied. That came to bite me in the butt, but I was able to get my vehicle into Gladstone Dodge where they took care of the manufacturer recalls without any fuss, just had to wait for parts to come in. I appreciated the constant contact to keep me abreast of the progress and speedy resolution to my issue. They even activated the satellite radio in my car prior to returning it to me. I will be coming back to this dealership for my next vehicle sooner rather than later. Impressed. read more

I was looking for a pre-owned version of my dream truck, and I found it. Flying all the way from Maryland and doing business over email and the phone, I can say without reservation that this was my best buying experience in 28 years since buying my first car. First, I want to highlight Adam who was my sales agent. Outstanding communication at every step and always available to answer questions. Second, I want thank Butch who handled the financials and paperwork. Everything squared away when we arrived and accomplished fast. Gladstone Dodge is fortunate to have both as part of their team. Say what you want, but seeing how a dealership treats an out-of-state customer speaks volumes about how they are with local customers. This is a top-notch dealership that I can't recommend enough! read more

Gladstone Dodge Chrysler Jeep & RAM - 2015 RAM 1500 - Car Dealers Near Me - Gladstone, Missouri

Where to start. Frankly, if you are in a jam and need your vehicle to be diagnosed and repaired quickly this is not the place to go.

Bought a truck from this place, when I received the paperwork the MVI was expired, of course they won't give me a current MVI, unless I pay $12. my question is why did I pay a $500 doc fee to get expired documents read more

Purchased my JGC in 2017 and had reliable service until there until management changes began in the fall of 2022. Went in for a a simple oil change and tire rotation only to be pressured to have multiple unnecessary services performed at exorbitant prices. Be very wary of their recommended service schedules and charges. They have lost my trust. read more

They are trying and the new service manager has made dealing with them better. My biggest complaint was they changed out my dealership's (airport Jeep Chrysler Dodge a great dealership) sticker and license plate holder and put on their own sticker without asking me. Was not happy and had them remove their sticker. Have had issues with their lack of service in the past but was forced to go to them one last time. If you have other options I would use your other options. read more

This dealership has awful reviews for a reason and you should definitely be super cautious. And their worthless online is a complete waste of time! because like other people said in their reviews, you go to pick up a car you're supposedly getting and it's gone. The customer service is the worst of anyone I've ever dealt with, I hope this useless dealership goes out of business for their terrible customer service and their lack of willingness to help anybody. Jeep should be ashamed that their name is on your crappy business. read more

Would rate zero stars if that were an option. We brought our Jeep Grand Cherokee here for repairs after it had been stolen. There was no damage to the windshield when the vehicle arrived at the dealership (as confirmed by inspection and photographs taken by the insurance adjuster). One of the repairs involved repairing wiring behind the rearview mirror and reattaching the rearview mirror to the windshield. When repairs were complete and the dealership provided us with the keys we saw multiple very large cracks in our windshield that originate directly behind the rearview mirror where the repairs were made. At no point did the dealership ever call us or the insurance agent to let anyone know that the windshield broke while in the dealership's custody and care. The dealership never informed us that there was new major damage to the windshield. They just returned the keys, and we had to ask how the windshield broke while the vehicle was in the dealership's care. The dealership refuses to acknowledge that they could be responsible for the damage and have blamed everything including that the damage was caused by the thieves pulling on the mirror (but the damage not appearing until two weeks later and then refusing to acknowledge that their technicians could have caused the damage by pushing and pulling on the same component in the same area) to a nonexistent pre-existing chip that exploded in an impossible pattern during a non-existent extreme weather event. I tried talking to our insurance agent to see if I could get the new damage connected to the claim from the car being stolen. The insurance company won't cover it because the damage did not exist when the vehicle was brought to the dealership. As an aside, the agent told me that he never takes vehicles to this dealership because of their poor quality of service and refusal to acknowledge errors, which is information that would have been good to know a month ago. We were existing customers of this dealership, had our car returned to us in worse shape than when it was delivered, and have had our complaints summarily and hostiley dismissed. Do yourself a favor and take your car literally anywhere else but here. read more

11/28/2022 we had the brake pads on our 2012 Jeep Grand Cherokee replaced because we still had the original brakes at 84,000 miles. The technician told us that we didn't need to have the pads replaced because they still had life left in them. We opted to go ahead and have them replaced so we didn't have to worry about it later. On the technicians advice, we also had the rotors resurfaced. We took our Jeep back in on 02/28/2023, with 86,000 miles due to the brakes grinding and making noise when stopping. The technician couldn't find anything wrong after removing everything and examining the pads and rotors. He suggested that if we are still having this issue to wait until October and bring it in to have the pads replaced under warranty. The issue has continued ever since. We took it back in on 10/27/2023 with 91,000 miles and asked them to replace the pads. We got a call that all 4 rotors need to be replaced and the cost will be $500.00. This makes absolutely no sense as nothing was found when we had the Jeep there in February. They supposedly guarantee their work, but not when they resurface rotors, apparently. We declined and told them we would be picking up our vehicle. We have had almost all of the maintenance, and any other work needed, performed at Gladstone Dodge. But this will be the last time we use them for anything. I'm not sure what has happened to them, but their work is not as good as it used to be. We went a couple of weeks ago to test drive a new 2023/2024 Jeep Grand Cherokee because we were thinking of replacing ours, but none of them would start, they all had dead batteries. According to two of the sales people, this has been a problem with most of the vehicles on the lot. Beware if going to Gladstone Dodge Chrysler Jeep Ram, there is no place to park for service, they may keep your vehicle for multiple days before they get to it, even with an appointment, and they may not honor their own work. #GladstoneDodgeChryslerJeepRam #Shoddywork #Unreliable #BadService. read more

Bought two Jeeps there thinking the terrible service for the first Jeep was a fluke. Both times I was handed the keys to new $50K+ vehicles with no gas, no temp tags, and no walkthru of features. Then the second time they failed to mail me the title and then proceeded to tell me that there was no way they could have not done that (ie, blaming me) and that it will take a week... except that my tags expire before that because they took so long getting the after market accessories completed but registered it per the day of purchase. To make things worse, I've had to personally visit the store to address every issue because they never called me back after the several messages left with voicemail and their receptionist. Added bonus: someone can take that stolen title, go to my home, and steal my Jeep to register it in their name. And while eventually I MAY get it back, it will be a legal battle. DO NOT BUY FROM THEM. If you like their inventory, have another dealership transfer it from this one to that one. It's not worth the headache. read more

I've been coming here, for years. Waiting room: minimal "attractions". WiFi does not work; hasn't worked for years and they have no desire to fix it. Don't even pretend too. Customers spends hours there, but no WiFi, cups for the Coffey makes it remote for the tv. Blue screen in the electronics panel (climate control, video for back-up camper, radio, etc) goes to a blue screen. Often, rear camera won't come on. They will try to fix it. They claimed to have fixed it several times, but I can't even drive out of the lot with it working. I took video of it not working but they weren't even interested in viewing the proof, while inside of their lot and behind another vehicle inside their service center just after they "fixed it". They still claim it's fixed. Also, "fish" is retired now." read more

I would leave 0 stars if I could. Negotiated a deal with Herschel on the phone, asked him to hold the car so we could come up the next day for paperwork, left work early, got a babysitter, and headed north just to get a text message that they had just sold it. No apology, just "Rarely an issue, but today it happened." I feel incredibly betrayed and taken advantage of and will NEVER do business with this company. read more

After dealing with this dealership to purchase a used vehicle, trading in two vehicles, waiting for my title which I eventually drove over to pick up, I will say don't waste your time and money. I am so sick of bad customer service from car dealerships and them thinking they can give poor service with little to no conscience. The car buying experience is a really tough time. Dealerships and salesmen are shady and liars. This dealership is no exception. They called me at least six times most of which I was unavailable. No message left, calling them to find out what was needed was a problem because no one knew who called or why. Speaking to the GM twice about the experience I had, he was careless, defensive about his team, and gave me obvious lip service. His only suggestion was to trade in my purchase for something else. As if I would waste anymore money or time here after what has happened is entertaining at best. I would expect more from what they explain to be a reputable dealership with a long history of satisfied customers. After researching exactly what I wanted I found a used car at Gladstone Dodge. The sales man did not take the time to make sure this vehicle had everything I wanted. The whole process was rushed. The used sales manager actually told me at one point "He just wants to go home" and "doesn't care if I buy the car or not". Let's pretend like I'm about to spend a lot of money on a vehicle and you want to make sure this is something that I want to drive for the next 7-10 years. I requested to see what they paid for the vehicle. They brought me paperwork that said that they paid more for the vehicle than what they were asking me to pay for the vehicle. Seriously?! You expect me to believe that you took in a trade that you are not going to make an money on?! Like I said shady and liars! I found out three days after purchasing the vehicle that this car did not have all wheel drive which was one of the main reasons why I was buying a vehicle. This is not even every issue that was wrong with my experience with this dealership. Needless to say I won't recommend this place or go back. Someone may claim to be the owner and reply with some statement deflecting and deferring how I may have benefited from a better deal DO NOT waste your time or money. read more

NEVER BUY A CAR FROM HERE. "Sales Manager", Russell lied and said the numbers were "wrong" on my contract, tried to get me to sign two new contracts. Each of the three contracts had different numbers that he could not explain. I then talked to the finance guy, Butch, who said the numbers aren't wrong, "Russell just doesn't know how to read them" and Butch tells me the contract I signed was mysteriously lost, but on the 30th day when they're required to produce the title, the contract was magically found and there weren't any issues. SCAMMERS. had I been dumb enough to sign a new contract with an unexplained 6,000 dollars they would've had a field day. Continue to read for more details I bought a Jeep wrangler on December 8th. Credit was approved I verified with Wells Fargo that the Dealer actually opened the account on December 7th. They told me they would call me back up to the dealership to pick up my title and paperwork a few days after they received the money from Wells Fargo. A few weeks go by, nothing. I travel for work so my time is very limited on when I can physically go and wait around in their dealership. I tried calling, they rarely answer the phone and leaving a voicemail is a waste of time. So fast forward to December 26th. They have my title, the loan is approved the reason the dealer was not funded by Wells Fargo until yesterday because the dealer did not send in the paperwork required by the bank! After I signed the initial contract on December 8th, three weeks later on December 27th, Russell, the sales managers tells me "Oh, the numbers were wrong we need you to sign a new contract." Russell Sends me a new contracts, the numbers are different than the first, then sends a third contract which is different as well. He tries to explain, but it doesn't make sense because he was just being a crook and tries to make me and my mom feel like we just "don't understand" After I return to town on January 3rd, I meet with the finance guy, Butch, I initially signed the first contract with he tells me "oh, we got it funded. you're good to go" I ask him "What about the numbers being wrong and the two new contracts that Russell sent me" Butch, the finance guy, says oh the numbers were never wrong, they just can't read the numbers, the contract was actually lost, but we found it and sent it in and now everything is funded and you can get your title and paperwork tomorrow, January 4th. read more

READ THIS - I never write reviews but my experience with this dealership has been beyond terrible, on multiple occasions, and I feel it's the right thing to do to hopefully save someone from my experience. I truly wish I could give this dealership and their customer service zero stars. If you value customer service and the value of someone's word, stay as far away from Gladstone Dodge as possible. Before you're mistreated, belittled, not listened to, and wish you never went anywhere near this place - take your business elsewhere. I wish I would've seen how many 1 star reviews they have before I ever had them perform service on my vehicle. Extremely dissatisfied with my entire experience here. STAY AWAY! read more

Went to lot on Saturday. Dealer schedules appointment for Tuesday and states that he will get the Jeep on the lot. Arrived on Tuesday no Jeep. Of course they want to value my trade and run the numbers- then get the car. Not very transparent. Poor customer communication. Poor management of customer expectations. I walked out. Wouldn't recommend. I can use the new thing called the internet to buy the vehicle same day. read more

If I could give negative stars I would. My car was to be serviced on 5/17/22 by GDJCR. It is 7/23/22 & my car is now in worse condition than when it arrived. My vehicle didn't want to start and white smoke was billowing out of the exhaust. The diagnosis 3 weeks later was a blown head gasket. I had my vehicle for 8 mos. There are 60,919 mi. It just passed the factory warranty.. There were talks with my advisor of goodwilling the factory warranty & replacing the engine under it; however my engine stayed torn apart & no one was returning my calls for nearly a mo. I'd contacted the service manager (Chris Elleman) multiple times & the GM over sales & service (Anderson Foster). I finally heard back from the GM after 4 days & he said he would handle things & call me back within the hr, he did not. There was back & forth talk between my warranty company (AUL) & GDCJR for over a mo. with GDCJR saying I need a new engine. AUL approved for head gaskets to be replaced. Not only was my engine torn apart for a mo. & it took forever for the HG to get ordered, it was also was left outside in the rain with the windows down. My car now looks & smells like a junk car. I grew up in poverty, this was my first car I've been able to purchase on my own, I spent almost $40,000 & it now looks like trash thanks to GDCJR. I arrived at GDCJR in June to finally receive my rental after requesting one back in May. This took so long because Rachel, my advisor, had the audacity to decide I "didn't need one." She told Dan it would be too expensive out-of-pocket, they weren't even sure yet I was going to get my vehicle covered under warranty. She never communicated this to me & I had to find out when calling Dan to see where I was at on the list to get one. Never was on a list. This is when I finally got to speak to the service manager. He said he wasn't aware of my issue (I'd left him voicemails to no avail & I also spoke to the GM of the store so why would he not notify him). He told me he'd call me the next day once he investigated the delay on my car. He said that after inspecting the engine himself he believed that the head gasket repair would fix the issue. This left me feeling insecure because for a month I'd been told I needed a new engine. I spoke with my uncle who has been a mechanic for 42 years & went up & spoke to Chris in person again. I suggested sending off the heads & checking the oil for coolant & he laughed & said my uncle didn't know what he was talking about. Rachel, blew up on me for talking to Chris and threatened to blackmail me on no grounds. Chris sent her home & her behavior was excused because "she has issues". Chris said he would speak to the mechanic who originally diagnosed it & get back to me the next morning. He did not. My uncle & I went in person & Chris said he did not have time for us because he "had a business to run." I told him I was his business. He wouldn't let my uncle talk to the mechanic. Chris left to go talk to him & returned saying the mechanic just "assumed" I would need one because he didn't know how long my car had overheated, but I shut my engine off immediately after the smoke came out so Chris felt confident my engine was fine. We proceeded with the head gaskets getting replaced. 2 weeks later I was told the mechanic stripped the threads while putting the engine back together & that AUL denied paying for it. They said I needed to again reach out to AUL & to the dealership I purchased it from to get a new engine. I did so & they all were baffled that GDJCR was trying to deflect their wrong doing onto them. As of 7/23/22 they are demanding I return their rental car. I told them I wanted my car back & they said to tow it to Victory & let them handle it. This has been the worst experience I've ever had with an establishment. Horrendous communication. Horrendous actions. My car is in worse condition than when it arrived. I am beyond frustrated & have maxed out at exhaustion. read more

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This is my 4th jeep purchase from this dealer. As always, they were very responsive and took care to work out a good deal. I worked with Tony Chambers and could not be more pleased with his customer service. I will back when I need my next jeep. read more

A couple of years past, I brought in a vehicle for scheduled service at Gladstone Dodge only to find discover after I checked in, they don't provide the service I needed despite their assurances they could do the work when I called to book service. I stayed away from this dealership for a long time based on that experience even though they are the closest dealership to me, and it is a serious inconvenience to drive to the other dealerships. Against my better judgement I gave them another opportunity and scheduled warranty work on my 2015 Ram for 3/20/24. I checked in my vehicle, and they did not have the replacement parts for this recall work. They told me it would be several days before the parts arrived. Fool me once shame on Gladstone Dodge, fool me twice shame on me. Gladstone Dodge will never get a third chance to let me down. I will go to any other dealership regardless of the inconvenience and distance. read more

Had my truck recently in to get recall work on it as well as having them check some other issues I was having with it. dropped my truck dropped on a Wednesday got a car from them meanwhile till mine was done which was supposed to be Friday. didn't not get my truck back till Monday. got home and felt the steering off and saw a part being broken call back to tell them the issue and the person I talked to said, " well it was broken when you brought it in". Which it wasn't bec it looked freshly broken. He Claimed it my problem and I have to fix it mysel. so if you're looking for a shop to get a vehicle service save the hassle and look somewhere else. Also a chick that works at service desk was rude AF and not helpful at all. so kindly this establishment can go F- themselves read more

Gladstone Dodge Chrysler Jeep & RAM - Sway bar link got broken by them but according to them it was like that when I took it in. - Car Dealers Near Me - Gladstone, Missouri