Purchased a $1400 bracelet on layaway & paid it off in 7 payments. When receiving the item, it…read moreseemed much lighter in gold weight. I accepted it anyway. Within approx 5 months the bracelet was denting easily while wearing ... not working .. Just casually wearing. I returned the bracelet for potential repair. It took 3.6 months getting No response ... no phone call reply ... not even response to Letter. Finally called them today & learned they will not repair. Note from owner Amy stating beyond repair! Marsha on juty says there may be shipping fee! Outrageous business practice! not an isolated incident by the way! An.aquaintance had a bad experience ... somewhat similar. will Never shop there again. You should not Shop there! Horrible experience. Sad thing is ... when owner's mother was alive & ran the business ... she would Never treat customer this way!

always nice & helpful everytime I go in. cute selection of clothes,jewlery & home decor.read more

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!

Great store with unique gifts, fun candy and Manchester wears. Plus the best customer experience!read more

Family run local business providing top notch ethically sourced gifts and goods! Highly recommend…read morestopping in to check it out! Very reasonably priced and great for kids too!

A group of friends and I stopped here recently while visiting and walking around…read moreManchester-by-the-Sea. There were a lot of charming and beautiful items, but the customer service was abysmal. We went in 15 minutes before closing time, and immediately upon walking in, the woman behind the counter gave us a dirty look and reminded us, curtly and a little too loudly, of that fact. OK, fine -- we figured we would browse quickly and be on our merry way. We moved down to the lower level of the shop to browse. While we were browsing, another woman who worked there came in to the upper level and asked the first woman (still behind the register) if anyone else was there. The first woman said -- loudly enough for us, her potential paying customers, to hear -- that she had told us they were closing, but we wouldn't leave. Despite this woman doing her best to prevent a sale, one of my friends did end up buying a set of julep glasses for $100. You'd think that would alleviate some of this woman's pique. Yet as soon as the last of us had cleared the door of the shop, she audibly slammed and locked it behind us. I guess courtesy and grace cost more than $100 here. Spend your money elsewhere.

In response to Elaine P.: I am strongly suggesting you sold my screen (and whatever else) without…read morenotice to avoid paying me. This was no misunderstanding, it's how you make a profit. The fact that you've been making a profit this way for decades doesn't make it legal. It isn't up to me to decide the law, take it up with the office of the Attorney General when they contact you.

Juel & Co is a lovely gift/flower shop in Beverly Farms. When you visit, you feel like you're…read morevisiting a close friend, receiving such personal attention. Everything is so pretty it's hard to chose which to bring to a party, give to your relative - a teacher or a new baby, or bring home for yourself. No need to go elsewhere.

I was gifted an heirloom ring in need of repair. Service was prompt and efficient; an absolute…read morepleasure. I highly recommend them!

From the owner: Marblehead Custom Jewelry is a premier atelier offering an uncommon advantage: comprehensive,…read moremaster-level jewelry services performed almost entirely in-house. This ensures unparalleled quality control, creative freedom, and a deeply personalized experience for every client. What makes us truly unique: Bespoke Jewelry Design: We transform your vision into one-of-a-kind treasures, from initial concept to breathtaking reality. In-House Master Gemstone Faceting & Custom Cuts: A rare capability, allowing us to create truly unique gemstone presentations and optimize their brilliance specifically for your design. Expert On-Site Jewelry Repair & Restoration: Meticulous care for your cherished heirlooms and fine jewelry, handled with precision by our skilled artisans. Transparent Gold Buying & Expert Appraisals: Conducted with integrity and discretion, ensuring you receive fair, informed valuations. Comprehensive Care Under One Roof: From custom commissions and intricate faceting to repairs and even watch battery services, we provide a continuum of expert care. We pride ourselves on exceptional craftsmanship, quality-sourced materials, and building lasting relationships. Experience the confidence of having all your fine jewelry needs met with artistry and integrity at MCJ.

The florists here are nothing short of amazing. I had a unique experience and they pulled through…read more I needed a wedding bouquet and a boutonniere the same day I called. Unfortunately, my best friend's husband to be was dying of cancer and they wanted to be married that day! When I arrived to get the flowers, they were so beautiful and eloquent. Just spectacular service!! I have always admired their arrangements because of the exquisite and artful manner in which they are arranged. Always my first choice.

I ordered flowers over the phone from across the country and paid $105 with delivery. When I…read morereceived a photo of the flowers from the recipient, I was admittedly somewhat disappointed with what was delivered. The person on the phone was helpful and friendly. Delivery was on time. The sentiment was there, but if I lived near the recipient, I would have been happier with flowers from the grocery store for $20. You pay for convenience.