After my terrible experience at Long's, I did a Google search for "watch appraisal" and Golden Link…read morepopped up. I was close by and decided to give it a try, not hoping for my success. How wrong was I? Haviv & Sandy were lovely. My first impression set the tone when they suggested that I should go to Long's as they sell the watches I wanted appraised. They were trying to do the best for me over just getting business. I explained my experience at Long's and Haviv & Sandy said they would take care of me. And they did. I left with an appraisal after some great conversation about Vegas. Lovely couple and so friendly. Watching them interact with other customers confirmed they treat everyone the same. Just goes to prove...local business over chain every time. Anything else I need, I will go back to Golden Link.

I needed a necklace fixed. The wife, I forget her name, was kind and helpful. She repaired the…read morenecklace on the spot. And the jewelry there is gorgeous, and she has an amazing knowledge of her craft. If I could give them 6 stars I would. A real "gem" in Peabody.

When I lost my mom in 2022, my dad had given me her wedding and engagement rings and a ring we…read moreinfamously have come to know as her "Super Bowl Ring". To explain, when the Patriots won their first Super Bowl in 2002, my dad, being the massive Patriots fan he is, decided to celebrate by buying my mom a clustered diamond ring, thus making it "her very own Super Bowl ring". Growing up, I always loved that ring, but loved even more seeing how happy my mom was every time she wore it. As I got older, Mom would always tell me that if anything were to ever happen to her one day, her rings would be passed on to me. She knew that the cluster style wasn't my favorite, so I promised her that I would take that ring and make it into something else that I would wear forever. Well, I kept my promise. Thanks to the recommendation from one of my and, honestly, my mom's favorite humans to ever exist. My fiancé and I took her Super Bowl ring down to Morgan's Jewelers in Wakefield on Valentine's Day this year and asked to have the diamonds from my mom's ring made into my wedding band, so that in this new chapter of my life, no matter what, she'll always be carried with me. My mom adored James with her whole heart, and I know that she is probably smiling in heaven knowing that my promise was kept and used on something that I'll wear for the rest of my life with the love of it as well. The guys at Morgan's are unbelievable. From the second we walked in, he made us feel comfortable and welcome. They didn't rush us at all while we talked about a design, and then made my band 10 times better than we had dreamed of. We are so grateful for the recommendation and the experience that we had at Morgan's, and would absolutely wholeheartedly recommend they for all your jewelry needs. I wish I could give a million star review because they deserve it

I recently had the pleasure of working with Morgan Jewelers and I am beyond impressed. I needed a…read morecustom piece of jewelry on a very tight timeline, and they went above and beyond to make it happen. I brought in an engagement ring that I wanted to redesign + reuse some elements of it to create my wedding band - complicated to say the least, Morgan Jeweler's made it easy and it was reasonably priced! From the warm welcome to the patient design process, their attention to detail was outstanding. The final piece exceeded my expectations in every way. If you're looking for a jeweler who is skilled and truly cares about their clients, I highly recommend Morgan Jewelers! Their exceptional service has made me a loyal customer for life. Thank you for creating something truly remarkable!

Had my mother's diamond wedding band resized for me. She did a great job, and she was right about…read morewearing it on my middle finger. We also talked about a design for the diamond engagement ring, turning it into a necklace, so I need to go back to get that done.

I have had a few pieces fixed here and the price was very reasonable. The staff is super friendly…read moreand they have a fun selection of jewelry pieces. I have never seen them be difficult with anyone so beware of crabby people that want to bring this gem of a place down. I would highly recommend.

Here's a polished, high-quality review that's glowing without creating expectations about free…read moreservice: I had an excellent experience at The Jewelry Vault in North Reading. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. They took the time to look at my watch carefully, explained what was going on, and handled the repair quickly and confidently. What really stood out was their honesty and customer-first attitude. There was zero pressure, no upselling, and no runaround -- just straightforward, knowledgeable service from people who clearly take pride in their work. It's refreshing to find a local business that treats customers this well and operates with real integrity. If you're looking for a trustworthy jeweler for repairs, purchases, or just expert advice, I highly recommend The Jewelry Vault. I'll definitely be coming back and sending others their way.

Wouldn't go anywhere else for wedding rings!…read more My husband worked closely with Lisa and Jimmy to design my engagement ring centered around his late grandmother's stone and it was more than I could've even imagined! When it came time for our wedding bands, we couldn't imagine going anywhere else! They took their time with us trying on different bands/styles to go with my engagement ring and ultimately decided on one that matched perfectly. My husband brought his late grandfather's band in to be refinished and resized and not only did it fit perfectly, it looked brand new! We have so much more appreciation for The Jewelry after hearing horror stories about the big jewelers/chains. We've referred a few friends here and they've all had great experiences; highly recommend!

great service! Dapne helped with a repair I needed. I was in and out in record time! beautiful…read morestore!

Complete waste of time trying to get two watch bands handled. One he forgot about, the other no…read moreability. Probably one of the laziest business people I have ever met. Glad Neil has a business but what a waste of my time, usually indicative of a lack of skill and ability. A regular Tommy Bahama Update: And I would like to add - he obviously had time to respond to my review but couldn't spare the 10-15 minutes to attach the new B&M strap to my other watch...his response at the store was "maybe today" which made it clear what I could expect... (Glad it wasn't forgotten though...!) Update: Went to another jeweler who fixed the B&M watch in 8 minutes...and didn't even bother to charge me...very gracious. The point here for "Tommy" is if you sit on something for so long, you don't respond with "maybe today", you step up, especially if you are a local business in the Gloucester "community"... Not a capability issue - a willingness one.

Fabulous! Simultaneously luxurious and friendly and approachable!…read moreLove love going in there! Andrew is my go-to but every person and interaction has been lovely!

I have never been treated with such disrespect and shameful customer service. Went to pick up a…read moredetailed wedding band that originally did not fit. After looking at the detail on the wedding band, the detailing was completely different. The sales women say "they look so close in comparison". I'm sorry if I can notice a difference, it's your job to notice these things. Yet she has the audacity to tell me she's good at her job. Later to find out the OWNER, she usually sits at the front desk looking at her nails and all her jewelery placed the order incorrectly. When the owner originally placed the order she told us maybe 2 weeks. It took the incorrectly ordered ring 6 weeks to come in. When I had said she ordered the wrong ring and would rather look at her nails, the sales person and manager yelled at me. Yes the whole store could hear their unprofessionalism. Customer is already right regardless of who signs your paycheck. This company should be ashamed of themselves. Their customer service shows that they only care about themselves rather than taking care of what used to be loyal customers for 45 years. After that traumatic and scaring experience, I got a refund and wait straight to their competitor. ALWAYS choose Long's, much more professional and they will not yell at you.

Chris is amazing. I came in with an odd request of a necklace with a dagger for my wife. We sat…read moredown for an hour talking about my wife, the reason for the design, the occasion (an anniversary / birthday), and what other pieces of jewelry she has. At the end, we came out with a design that was much better than the very little detail I had in mind. My wife loves it and gets comments on it all the time.

I cannot say enough wonderful things about Chris at Tetreault Jewelers. As a former employee at a…read moredifferent fine jewelry store, I have heard some horrible stories and was nervous to have my ring reset. After hearing the MANY amazing reviews from locals, my sister and I gave Chris a try resetting some jewelry. He went above and beyond for both of us. He was helpful, honest, not pushy, patient, and his work was top notch. My sister lives in Dallas and comes back to Ipswich to do her jewelry shopping she is so impressed. We are fans for life!

I have been in here before to rant and rave about Hind and the absolute best management around…read more However, I'm back to brag about the Jewler Claud! He has been absolutely amazing from the start of our journey with Hannoush. I showed them what I wanted and he created exactly that. He was so patient with me I am so picky and he worked so well with me. My ring was completely custom and my pieces came in separate but he set my ring on a temporary prong and then set it on my custom prong weeks later and did it all within 24 hours. He is absolutely PLEASANT to work with and the entire staff and Jewler is about making their customers happy and they have certainly fulfilled that. I can't wait to work on my bands with them!

Horrible service at the Peabody location. Brought my Movado watch for a battery replacement. The…read morewoman who tried to replace the battery said she could and then came back to me with watch in hand and said she couldn't change the battery after all, her tool wouldn't fit to remove the back. All she did was scratch the back of the watch. When I told her she scratched the watch, she said she didn't and stood firm that the watch was scratched when I brought it in. It was ABSOLUTELY NOT scratched when I brought it in. STAY AWAY!