Check-in is always fast and easy! They are pretty quick with the grooming and my dog always comes out looking great! Workers are all very nice and friendly. read more

The staff at glam pet grooming are friendly with people and pets! Their online system makes it easy to set up grooming appointments. Walkins are also available but could have small wait. My dog Riley is nervous at baseline but the staff makes her feel comfortable and she is smiling whenever she's picked up. This location also offers dog boarding too. There's a small selection of cute dog clothes and collars for sale inside read more

Glam Pet Groom - Cute waiting area - Pet Groomers Near Me - San Antonio, Texas

DO NOT TAKE YOUR DOG HERE FOR GROOMING!! Worse grooming my dog has ever received!!! My dog is 3 years old and I have never received my dog in worse shape after a grooming than I did at Glam Pet Groom!! I am new to this area of San Antonio and was searching for a new groomer when I came across Glam Pet Groom. Upon arriving at the establishment, I noticed a sign that said "No Refunds". I now know that I should've taken this as a HUGE RED FLAG and I regret leaving my dog in their care!! Upon initial arrival we were greeted by Melissa who was very polite and friendly but I had no idea this friendliness was going to be a cover up for the botched grooming job that was done on my dog! About 3 hours after dropping my dog off I received a text that my dog was ready for pick up. Upon returning to the establishment we waited an additional 15 min and then Melissa came out to greet us, WITHOUT my dog. I thought this a little strange but let it go. Melissa then proceeded to tell me that my dog was "wild" and that if I decided to groom her again I should give her a calming treat prior to the appointment. I have a Goldendoodle who I know has a lot of energy and can be excitable so I apologized for her level of energy. Melissa then took my payment of $135 + a 15% tip. Only after I paid did she bring my dog out. Upon first look, the overall grooming was a little rough, but I didn't complain because I know she is a high energy dog. I should have taken a closer look at the overall grooming, but I trusted that my dog would've been cared for. Needless to say, the grooming was AWFUL! Upon arriving at home I had to redo the shaping around her face and trim a lot of missed areas. While doing this I noticed that my dog had been nicked in several places, including next to her right eye!! I also found a huge chunk of fur missing from one of her ears that was covered up! Needless to say, I was furious!! I realize that my dog is a high energy dog and things could happen by accident if she was moving around. What PISSES ME OFF is that Melissa made sure that I paid prior to me even seeing my dog and then she did not disclose any of the nicks or grooming errors!! I would've been more understanding if I was at least told about these problem areas before I left. - I was not offered any kind of apology for hurting my dog. I can only imagine how scared she must've been after getting nicked the first time, especially with a total stranger! - There was no attempt to take responsibility or offer any kind of discount for these egregious mistakes!! - All of which was TOTALLY UNPROFESSIONAL and absolutely irresponsible!! I am writing this review in hopes that another dog owner who is contemplating having their dog groomed at Glam Pet Groom, absolutely RECONSIDER AND LOOK DOR A DIFFERENT GROOMER!! I entrusted my dog's well-being and safety with these people and absolutely regret it!! read more

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I have been going here for years now, and I love how my dog comes out every time. I love how the service does not take forever as well.

From my Google review (that has more proof of everything): BEWARE of the positive reviews, I know that the owner offers discounts in exchange for fake positive reviews. There are older reviews substantiating this as well. Sort to the lowest reviews on Google and you'll see the same issues: skin/nail BLEEDING from GASHES/CUTS/BAD RAZOR BURN, butchered hairdos, and a NASTY ATTITUDE from the owner Melissa when customers voice their complaints to her. There's a reason you see "NO REFUNDS" posted all over her shop and website. The low reviews are all consistent with the same issues. I should've read the reviews before taking my dog here. Would leave 0 stars if I could. My boyfriend dropped off my dog here and showed the lady he spoke to two pics (2nd and 3rd pic on here) I had sent him of how I wanted my Bichon Frise to look like (I had to take a last minute work meeting so couldn't drop her off myself) and he even told her that I wanted a Teddy Bear cut on my dog's face so she said that she could do it yet when I picked her up she looked nothing like the pics. They had completely butchered her face, they had given her a huge mustache that was coming out from both sides of her face with a bald chin. My dog looked ridiculous, so I immediately asked the lady to try to fix it right then and there and she did try, but it just came out looking worse (video is after they tried to fix it). Additionally, the grooming package came with ear cleaning but when I checked her ears they were still dirty & on top of that her front legs fur was left way longer than the back legs (not sure why). And WORST of all, they cut my dog's nails too short which caused her to bleed. I had to wipe them with alcohol when we got home. And she was visibly IN PAIN when she tried to walk. I paid $120 total this was including the tip (that I shouldn't have even left), but the haircut is definitely not worth this price since my bichon looked like a child did the cut AND THEY HURT MY DOG. TO MAKE MATTERS WORSE, I TEXTED THE OWNER RESPECTFULLY VOICING MY CONCERNS TRYING TO COME TO A RESOLUTION AND SHE WAS EXTREMELY RUDE/CONFRONTATIONAL AND DISMISSIVE AND THREATENED TO CALL THE COPS ON ME FOR TEXTING HER. WHAT KIND OF GROWN ADULT ACTS LIKE THIS? I should've paid attention to her rude, confrontational and dismissive responses to other bad reviews here and should've also paid attention to the many bad reviews stating that when they contacted her directly via call/text (to address similar issues AS MINE) that she was extremely rude, confrontational and dismissive. Thus, needless to say, I won't be going back ever again. P.S. I've attached a similar bad review where the owner Melissa hung up on the customer voicing their complaints, and another bad review where Melissa also threatened to call her "lawyer" on a customer simply for voicing her complaints on here. This owner definitely needs to take accountability and have way better customer service skills because I've never encountered a business owner this unprofessional and unhinged. And I've never had such a bad experience at a groomer prior to this. read more

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I have been going to Glam Pet Groom for a couple years and love the experience everytime! They take good care and clean up my fur baby real nice! read more

me encantó la experiencia para mi perro y nosotros aún cuando no hablamos inglés pero hubo una buena comunicación

Angry and disappointed at the quality of work and unethical conduct! They do services without asking first then automatically charge for it. Pretty scammy in my eyes. I guess that explains why they have so many signs on their website and in the lobby saying Absolutely No Refunds. If it wasn't such an issue you wouldn't need so many notifications. Took my girls (2 yorkies 4 & 5 yo) to be groomed after moving to TX a week ago. Chose Glam based on reviews and location. Was even willing to pay more than the typical $50 each for fullbath and groom. Called and was quoted $60 for my 8lb and 10lb yorkies and was asked if they had allergies. I said no but they have been scratching since we got here. Agreed to an additional $8 for an oatmeal bath to help with what I was told was most likely due to allergies common in TX. I dropped them off this morning and gave detailed instructions on how I wanted them cut. (Summer cuts which they've had every month for the past 5 months but needed to be tidied up all over their body, trimmed and tipped ears, trimmed topknot & hood, and most importantly close shave around eyes and muzzles but not their eyelashes. After receiving a text an hour later telling me they both had very large fleas (I chalked it up to us now living in TX since they've never had them before, I was told (not asked) that they needed a flea dip that would be an additional $12 each. It bothered me that they didn't ask since there could've been an unexpected reaction since they've never had it done before. Again no proof, just have to take their word, but I let it go. 2 hrs later I received another text saying they'd be done in 30-45 mins and that the total would be $189 w/ tax. So much for the $136 I was quoted the day before. I was later told that Biscotti was 11 lbs and not 10 so her groom was $75. Once again, just expected to take their word. (Be sure your dog appear to be or isn't overweight because if they are Glam will penalize you and make a profit off of it with or without proof.) After paying a ridiculously overpriced $220 the girl disappeared behind the door to get the girls 15 mins later I rang the bell again and someone came on a speaker and said they'd be right out. 5 mins later they come out with the girls and I was horrified!! They did a hack-job on the blonde's beard and said it was matted (It wasn't matted and has never been an issue since I brush them daily and if you have enough nerve to alter her face that much at least make sure it's even and done neatly! The cuts on each if their ears was just as bad. Uneven, choppy, squared on one side, pointed on the other and definitely not shaped down the outer edge. The grey yorkie's face was hardly touched and I was told she kept moving around so they weren't able to do it. You're supposed to be professional groomers and know how to properly handle dogs to groom them completely. No previous groomer, new or returning has ever had an issue with either one of them. First time or not. My girls look like the groomers were new and practicing. I will NEVER take them back there and wouldn't recommend Glam Pet Groom to anyone. Frustrated, pissed off and definitely feel like I got scammed! read more

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My baby boy new groomer! They were soooo good and the prices are reasonable! Thank you read more

Glam Pet Groom - Pet Groomers Near Me - San Antonio, Texas

An amazing Job with Lucy! Were very patient with her and her anxiety. 10/10 Recommend when it comes to spa services for your fur babies!

Mediocre work a little pricy for the work they provided. Not with the groom my dog looks really ugly read more

My Pongo was treated like a prince ! Very happy with excellent customer service! I highly recommend Glam Pet grooming read more

Update: Melissa took Izzy back and did the summer cut on her. I had her back within 3 hours this time. They were blaming my dog that she didn't allow them to groom her right. She was dropped off at 9 and done by 445 and this is how they left her. She looks like my 10 year old got scissors and was angry and cut her fur off. They didn't even touch her face (just chopped half of it off) because they said she didn't want to get it cut. My dog has never had an issue like this but she might have not liked them. They still charged me. I feel so bad for my puppy. Like why are they even cutting hair? And how did this take all day. I won't even go into the miscommunication during the day. They had me show up at 145 to tell me she wasn't even ready (after they told me to pick her up at that time). Here's a pic of her horrible cut. Please save yourself the headache. read more

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Took both my shih tzus here for the first time for a full groom. To be fair, I have 6 month old pup and a 13 yo oldie. Am I 100% satisfied with the hair cut? No, but I understand some of it. I asked for a summer body. Which usually means very short. I even gave them the number for the clipper that they usually get. Both my dogs had longer than normal body hair for a groom when I picked them up. One actually looked like she wasn't even clipped to her body even though I could see that they worked on her legs. I understand that both dogs were going to give them trouble since one is so young and the other so old, but even I can clip their body without issues. Everyone there was super nice and they even came out to make sure I was satisfied with my 6 month olds face. At that point, I didn't have time to ask them for a closer to shave on their body. Will I return? I want to, but I am going to have to have better communication when it comes to their cuts. Grooming a shih tzu can be tricky and I am happy with the teddy bear face they got. read more

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Love this place! They always take such good care of my baby and she comes home smelling great! I recommend to everyone

An appointment for a haircut and bath for a 5 lb dog took too long. The appointment was for 1 pm. I called at 3 and was told it would be another hour. I got a message for pick up at 4:30. Didn't leave till with her till 5 and the haircut is choppy. Wouldn't recommend and won't be coming again. The price was okay at $80 with tip but getting your dog groomed shouldn't be a whole day affair. Respect your customers time. read more

We were really excited to take our sweet boys here due to the awesome reviews + phone call prior to making the appointment. We called and let them know we just moved here and our boys needed some major TLC after all the traveling and moving. However, my hearts so sad having to make this review. Our sweet boys experience was awful. Arriving: when we got there check in was pretty okay, no one was in the front, but we heard them yell "be right there". Then someone came out, we filled out paper work since it was our first time there. I let them know what we wanted, showed them a picture for reference of our little guy. Told them exactly what we wanted for our big guy, and then they took them to the back and told us they would be done between 3-4 hours. No biggie. Pick up: Prior to pickup we got a txt around 1:18pm letting us know our boys would be ready for pick up between 1:45-2pm. In the txt they also listed the pricing break down. $90(Spa bath deshed) $20(mini groom) $65(full groom) total with tax is $189.44. We were a little shocked at the price but no biggie we knew our boys were in need of the works. In their message they also stated that after 45 min from the pick up time there would be an additional $15 late fee. We were excited to get there so we parked outside around 1:30 and went in to the shop at around 1:45. When we got there no one was in the front again. We waited a while before anyone came out. When someone finally came out they asked who we were there for. We let them know then we paid, and she said she would bring them right out. They did not bring them right out. We waited and at 2:07 they finally brought out one of our boys, then said I'll bring the other one out. About 5 min later they finally brought our little guy out. Grooming results: our little guys hair cut was awful. We knew they'd have to cut his little leg hairs extra short due to some possible matting but his legs were super short and uneven, his face wasn't the shape we wanted at all. He also looked so sad the whole car ride home. Our big boy was supposed to have a bath and absolutely no hair cutting, ONLY his grinch paws + have his sanitary area CUT & a deshed. He looked fine, but when we got home I noticed the middle of his back was wet, and then he started scooting his butt on the floor. He's never ever done that. He also tried licking the area. So I called and I asked about the wet hair on the back first. The lady said they make sure they're completely dry and then they spray them with the fragrance they use, I said okay that's probably what that is. Then I asked about the butt scooting and if they had their anal glands expressed. She said yes, and said the scooting is normal & proceeded to say they have other customers who mention their dogs scooting after getting expressed. I said okay thank you for letting me know that's probably why that is. However through out the day, his back was still wet, so it was definitely him not being dried well. BUT the worst part of it all was his butt scooting continued, and he kept trying to lick the area. My husband checked his butt and our poor guy was awfully SHAVED in that are and CUT/HAD A RASH !!!!!!! Our boys are our world so the fact that they were hurt/ had a terrible cut made us feel awful. They have never had a bad grooming experience until now. We absolutely understand grooming takes a lot of hard work & groomers get super busy, but treating pups correctly, and safely is super important. We won't be returning read more

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They were amazing with my dog Ottis I got the Spa Treatment+ Deshedding. He came back smelling amazing and super fluffy. I love that they had a theme set up for Valentine's day as well very cute! read more

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I highly recommend Glam Pet Groom! I have been taking my girls here since Melissa the owner had her business at home. I love how they treat my girls and all the love they give them. We love you Melissa! Thank you for always taking good care of Happy and Daisy! read more

Melissa and her assistants are amazing , they are so welcoming.The prices you can't beat everything is included in the package. My pup is crazy and the fact they are patient makes it much better. Highly recommend read more

Glam Pet Groom - Pet Groomers Near Me - San Antonio, Texas

Bring both of our babies and they always do excellent work really appreciate their work and patience with our babies

We love to take our dog Lucy here. We've been taking her for about a year now. It makes us very happy that the whole staff knows who she is. She always comes out smelling AMAZING and loving with how the staff is with you. It's a little drive from our place but it's definitely worth it. read more

Glam Pet Groom - Their photo wall with Lucy - Pet Groomers Near Me - San Antonio, Texas

My little molly needed a nail cut desperately. She hadn't been to her groomer due to her paw parents getting covid but also on the search for anew groomer . Decided to do some googling and saw this establishment and was excited to try it out . Visited yesterday at around 2pm and was quite busy but seemed organized,. clean and super adorable inside . Molly was taken back and serviced within 15 mins . The groomer who attended to my baby ( didn't catch her name ) apologize was super sweet and welcoming . Highly recommend this establishment. Guaranteed best groomers in town . read more

Glam Pet Groom - Molly Dog - Pet Groomers Near Me - San Antonio, Texas

Second time coming here. Front staff is very friendly and my mini schnauzer has been coming out perfect! Thanks guys!

This groomer was unbelievably bad. We took a miniature schnauzer for her first haircut. We notified the groomer that she was a little hyper active but not aggressive (she weighs 3 pounds) and we paid for the calming medication that they recommended we buy. Before we even picked her up we were notified that my dog has been banned from ever coming back and the owner became loud and disrespectful in front of my wife and young daughter. I usually don't write reviews on small businesses because I own one and know how these can affect business but this needs to be said. If you care about your dog stay far away from this unprofessional "business" read more

Took our 8-year-old tuxedo cat in for a shampoo and nail trim. She's been groomed multiple times at other groomers and they have always mentioned how sweet she is. This groomer is close to our house so we gave it a try. Upon pickup, we were met with a negative attitude from the groomer. She said the cat was great until they used a blow dryer on her and then she flipped out. We have never heard this from other groomers. We apologized, but the groomer wasn't having it. She asked if we already paid because we need to pay for her acrylic nail that my cat broke. She came out with a nasty attitude demanding reimbursement for her cheap nail. If she had been nice I would have handed her cash for her nail, but come at me rude, then forget it. They then banned our cat. I hope saying that made the groomer feel better because after the stank attitude we weren't planning on going back. Some people here are ghetto. Good luck read more

I have been coming to this place since for years now. The staff are always great! They love my puppies, and show them attention and care for them. I have not had any issues with the staff or anything. Will keep coming! read more

Great service, receptive with questions and my dog looked adorable when I picked him up.

Where to start...first I don't usually do reviews good or bad but this one is so deserving. Let's start with the discrepancy in charges there's the add-ons I didn't ask for and then there's the starting charge that was $10 more than I was told over the phone when I booked , confirmed on drop off clearly posted in the front office for my 22lb schnauzer. On pickup the owner proceeds to explain she doesn't know why the wrong price is posted and someone quoted me wrong, that's fine they proceed to collect their money before getting around to telling me something went wrong. I'm on time for the pick up cause I know there's a charge for late pickup. I'm wait and waiting, 20min 30min go by I knock on the door "....he's coming he's coming...". You know it's a big problem when 3 employees bringing your dog out and one is recording. Well I'm already recording at this point cause I know something's wrong. Needless to say, they butchered my dogs ear. Needless to say they refunded my money, but 3 days later and nobody has called to follow up. Customer no service goes a long way to I'm sure they have some satisfied customers but for this first time customer it was a really bad outcome read more

Glam Pet Groom - Ear pic - Pet Groomers Near Me - San Antonio, Texas

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Good experience as a first time customer. Extra charge for matting which is pretty standard, but was still a lot cheaper than some. The only reason my dog was matted is because it took me so long to find somewhere we liked! read more

my puppy niece, Shadow, loves going here! staff is so friendly, they take the time to calm her. She used to use a big chain grooming and was always scared to go, or would come out like they didn't even shampoo her. At glam pet she's always fresh, clean, perfectly trimmed AND gets a cutie bow on her butt. The daycare is awesome too! She's been so much more social since going and it's a good price too!! read more

Great Service, Super friendly staff, and my dogs looked great! Highly recommend this place.

I love this place Mel and her techs do such a great job with my Kobe, he always looks good and smells amazing for at least a week after, and she send u pics of ur baby! Cant go wrong bringing your fur any here!!!! read more

I've been taking my 2 Aussies to Glam Pet Groom for about 2 years now and we've always had a great experience. My dogs always smell so good and look so cute afterwards. Thank you Melissa for always taking such good care of my pups! read more

Always great work and takes care of my jewel and her hair cut is great and smelling great. Thank you for an amazing job.

I took my GD there for a full groom. I wanted to love this place because it is so close. He came back smelling wonderful and very clean. His coat and tail are shaved and trimmed very unevenly. Everything is extra like gland expression which was part of a full groom at our last place. (Groomingdales which is awesome and a full groom is $105 with tip, but they are so far now) My dog was still damp when he came out. With tip it cost $155 for him to be uneven... just feels like I paid for a better job. The folks there are very nice and the shop is cute and clean. read more

Great work with our maltipoo Tobi we will definitely take her and our other dogs back.

First visit to Glam Pet, first of all, they did a great job calming our little girl down, she went in shaking, but when I went back to pick her up, she looked clean, smelled great, and was very calm. Ivonne did a wonderful job with her. The shop is cute and clean. The price is reasonable, we will be back! read more

I dropped off my pet and had absolutely great service cutting her nails would definitely go back highly recommend

I took my Pomeranian and mini Goldendoodle in for a full groom today and they did a fantastic job! I was a bit worried about my Pom's haircut since he had some matting but they were able to take care of the matting without needing to shave him. They came out smelling wonderful and look so adorable! read more

Glam Pet Groom - Pomeranian - Pet Groomers Near Me - San Antonio, Texas

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