My first time with Liz. I am more than happy with her work, she heard my wishes and my hair came…read moreout better than I had imagined. She is truly an expert in her field, really knows what she is doing and also works with high end products. She is also super fun and down to earth, time flew today. The salon is spacious and super clean, located in downtown Torrance plenty of parking and great nearby shops, coffee/matcha next door. Great experience and I'll def be coming back. Highly recommend! ;-)

Liz is a South Bay gem!! I've been getting keratin treatments and haircuts with her, and every…read moresingle time I leave feeling like the best version of myself. First off, she is incredibly knowledgeable--she really understands hair texture, health, and how to customize keratin treatments so they actually work without damaging your hair. My hair is thick and naturally wavy, and the results are always smooth, shiny, and manageable without looking flat or over-processed. The cuts are perfection--clean, flattering, and easy to style. My hair grows out beautifully, which tells you everything you need to know about her skill level. On top of that, the experience itself is just great. She's warm, professional, and genuinely cares about her clients. I never feel rushed, and she always takes the time to explain what she's doing and makes sure I'm happy with the plan. If you're considering a keratin treatment or just want a stylist you can fully trust with your hair, this is your person. I wouldn't go anywhere else.

We definitely appreciated all the time and information given by the rep. Plus they seemed very…read morehonest and not pushy to make a purchase. Place was nice on the inside and comfortable. Overall recommend checking them out for extensions if you're in the area.

I'm not sure what's happened to this company, but life is not the way it was. I have learned…read morethrough the years the quality of the hair is good but the actual product, put together can be sketchy.. They also claimed that you can send your Topper in after a year year and a half give or take to be refreshed, that has become an issue and the stylist I've been working with said is not worth the trouble. Just buy a new one so the difference between 1500/2500! Well that's kind of a problem as they sold you on you can get it refreshed and now it's throw it in the trash and buy new.$2500-$4000! My first Topper several years ago was wonderful absolutely no problems since then the quality has gone to heck in a handbasket. It's nowhere as heavy. They will deny this. It's not the quality of my first one and I'm not sure if this company is in trouble, but something is going on.

So welcoming and friendly, this was my 2nd visit & my 2nd wonderful service. I am new to braids and…read morewas so overwhelmed because I was getting ready for major surgery. With my upcoming neck surgery they were going to be shaving the back of my head & I will be unable to brush my hair (about 24") for several months. I had no idea what service I should book for, when I called Ebony was able to book me an appointment for box braids using just my natural hair. The next day I had my appointment with Alexis and she was great about asking for what I wanted and she also explained what to expect. The appointment was great and I was so glad I made the decision to start my journey with them. It was time for my next set and i had the same great experience with Ebony, this time she booked me with Sheri. Another beautiful set of box braids using only my natural hair. While there I excitedly found myself looking forward to booking my next appointment with Ebony so she can add the colors back to my hair that I had to shave for surgery. These are the recent braids Sheri did, these were small box braids with my natural hair (these were progress pictures for surgery so I apologize the hair is not the main items in the picture)

I'm appalled at the lack of professionalism and manners I experienced here…read more Before my appointment, I sent Ebony a picture of the Fulani braids with subtle boho I wanted and asked for a quote. She gave me a price for the style with cornrows up top and a separate price for the style with stitch braids (captured through text message). I paid a deposit to confirm my appointment. I was a new client and could not book online because the booking website was down. I also asked for a services and price list a couple times which I did not receive, so the only price I could go off of was the price the owner texted me. As soon as I walked in, my stylist began complaining that Ebony had told her I was coming right as she was leaving, asked why I couldn't come earlier despite my appointment being made a week in advance, and vented that she had plans to braid her grandson's hair. As a client, I'm not sure why I was told any of this. While I was getting my hair braided, Ebony texted saying I owed more than what we agreed on. I hadn't gotten the stitch braids or added a wash and blow dry, so I let her know what I actually owed based on our original quote. The stylist called Ebony and put me on the phone. Ebony admitted she made a mistake, said she didn't realize I was getting boho, and tried to add an additional charge. She gave several different reasons for the price increase including that she likes to give a range in case the client changes their style, which I didn't. I also pointed out that it wasn't really a range but rather one price based on whether I got cornrows or stitch braids. I asked her to clarify a couple of times because her reasoning wasn't making sense. She eventually told me she wasn't going to go back and forth because she has 5 babies at home. Not sure what that has to do with the pricing discrepancy. I told her I wasn't comfortable paying the new amount and would be sending what we originally agreed on. She said "don't even worry about it since you don't wanna send it, I'll make sure my stylist gets paid." At that point the stylist began full on screaming at me, calling me rude, disrespectful, etc. (captured on video). This was never about the difference in price. I would have gladly paid the amount had it been communicated to me upfront. You cannot retroactively increase a price after a service has already started because of a mistake you made and expect a client to be okay with that. There is nowhere you can go where that is acceptable. It is also never acceptable to scream at a client. It's so hard to find a good braider in LA and it's disappointing because myself and my whole family were hoping we could start coming here. 1 star because the stylist was talented and she apologized for screaming at me. Edit: I sent pictures of 2 styles, not 3. The first was the style with subtle boho to clarify what I wanted. The second was to clarify the length. (Also captured in text message). It's worth noting that the second photo did have fuller boho. If Ebony believed that picture indicated I wanted that style, that was her opportunity to clarify any additional charges before my service began. She didn't. It's also worth noting that my stylist confirmed Ebony sent her the correct reference photo, meaning there was no confusion about the style I was getting.

Jennifer!!! What cant i say about her.. She is sooo sweet…read moreand helpful... AAANND knowledgeable. She made me feel very comfortable with my choice of hair and her customer service sold me 10 times over. I would tell any body if you need hair. GO SEE HER. She will definitely take care of you with GOOD QUALITY HAIR.

The young lady who works in the shop is so nice and pleasant to talk to. I love to shop here and…read moreget my hair. It's the best.

I was new to extensions and called in for general information; Jenny at the front desk was…read morewonderful and helped me set up an appointment. Alyssa was very patient and accommodating. Needless to say, it's been over a year now of tightening and reinstalls and I have zero complaints. Extensions are their specialty (sew in, clips, you name it!) and I would absolutely recommend this salon to any friend and highly recommend Alyssa specifically. The hair quality and service are all A+.

10/10 I love love…read moreLOVE how my hair came out at Hermosa Hair Extensions. If you're thinking about extensions, just know this is not cheap beauty, but it is quality beauty, and it is worth it. Customer service is on point from start to finish. Everyone is professional, welcoming, and makes you feel comfortable the entire time. Alissa, my stylist, is the absolute best. She knows exactly what she's doing and truly cares about the final result. I highly recommend asking for her. Do not be afraid to ask all the questions you need. They never make you feel like you're asking too much, which I really appreciated. Parking is in the back, so no stress there. And honestly, pampering days like this are always the funnest. Highly recommend this place. I'll definitely be back

The hair care service and the advice from the stylist (Bridgette) was beneficial for me to continue…read morewith my hair care journey. The shampoo and conditioner smell great as well as the hair oil. I recommend this service to everyone.

I have been a customer over 20 years! Bridgette is the best! My hair is always on point. I never…read moreleave disappointed! Very clean atmosphere, reasonable pricing and always professional.

My first time leaving a review, because I feel like everyone should know how great Ziva is! If I…read morecould rate more stars I would! I really do have the best service every time I come here. Cho Hee is a pure artist. She is so talented and gifted with hair skills. Once my hair is cut by her, I feel so happy and confident! She really knows how to enhance your beauty. I've had my haircut with other stylists as well and everyone is so lovely and welcoming. very efficient. Never left unsatisfied!

First time trying this salon. As soon as I walked in I was greeted with a smile, and friendly…read moreservice . I felt very welcomed. The place was full of beautiful women getting their hair done. There was good music playing in the background. Talk about vibes lol. I absolutely intend to go back. Prices are very reasonable! Great service!

PURE SALON IS THAT GIRL. I showed up about 20 minutes early because I hate being late, and Patrick…read morestill took me early with zero issue. From the moment I sat down, he was beyond kind, welcoming, and extremely professional. The vibe was immaculate, and the service was TOP TIER. Now let's talk about this silk press... because WOW. It came out better than I could've imagined--silky, smooth, bouncy, and absolutely flawless. Like 'can't stop touching my hair' flawless. Patrick truly knows his craft, and it shows in every detail. AND on top of all that, they have their own line of hair care products, which is such a bonus--and they're actually affordable (not overpriced salon stuff that just sits on your shelf). I loved that I could leave with quality products without my wallet crying. Overall, an amazing experience from start to finish. If you're thinking about booking--DO IT. I will 100% be back

I have had the same hairdresser for over a decade, but I've never seen much hair growth. I found…read morePatrick on IG and called for an appointment. I love the vibe of his cozy little salon. Great music, positive energy and an extremely gentle comb out. I called him several times after my appointment because I had questions and he was so kind, professional and patient. I love this spot! Patrick wants you to be happy, so be sure to speak up about what you want. If you're not sure what you want he'll guide you through. He also provides the hair for extensions or you can bring your own. Now, I will say the services are a little pricey, but you have to pay for the expertise. People don't work for free.......right?

If I could give this store zero stars, I would…read more As a Black woman, I have tried to give this establishment the benefit of the doubt, but after multiple uncomfortable experiences, I can no longer ignore what happened. The first incident involved staff closely watching another Black woman and her young child near the register. She was visibly uncomfortable and eventually left the store expressing that she felt targeted. When I addressed it, an employee attempted to dismiss the situation by offering me a small free item and quickly ushering me out. The second incident was far more serious. On Valentine's Day, I entered the store briefly to purchase hair clips. I was the only customer left inside when a female employee told me to "hold on" while speaking to another employee in another language. Shortly after, a male employee locked the doors while I was still inside the store. I was then questioned about a credit card dispute that I had absolutely no knowledge of. I am a frequent customer and had no reason to dispute any charge. I was pressured to pay and when I asked why they believed it was me, I was abruptly ushered out and the doors were locked behind me. Being locked inside a store and accused of something without explanation was frightening and deeply upsetting. No customer deserves to be treated this way. I encourage others to be aware of how they are treated

Nice service good supply of products and selection of wigs in store would come again prices more…read morethan Amazon

Been coming to Nancy now for several years. Don't do much with my hair but pull it back. I also…read morewear it real long so when I go it's like once or twice a year just for a trim. I went today and decided to cut ALOT off. It looks great and feels so much better! And I always get the BEST hair washes from Jovany!! Always leave there feeling great! Love Nancy and her team!!!!!

Brought my daughter here for highlights with Nancy Toro. Was charged 595 plus tip. Her hair was…read morecompletely fried and broken and toned to a terrible ashy color. I contacted Nancy and she was rude to me. What a bizarre experience. This person doesn't care about the quality of service or customer service she only cares about money and pumping people in and out. If I could give negative stars I would.