Severely dissatisfied and disappointed with the tux we rented for my son's prom. We always came…read morehere to rent tuxes and never had an issue until now. You can see in the pictures that they gave us the last tux available and just did a half ass job. The tie and the vest were worn out. One cuff link broke on the spot as we were trying to put them on, the back of the jacket was dirty with a white spot of god knows what, and the sleeve was wrinkled. This was an upsetting experience and I was embarrassed for The Black Tie. To rent out a tux in that condition. Shame on you guys!! My son ended up wearing a tie instead of the bow tie. Do better on quality control, Black Tie!! I should've gotten my money back because tux rentals are not cheap. Needless to say, I think next time we'll look elsewhere. I spoke to a guy who works there and he apologized and I appreciate it but it doesn't do anything for all of those hiccups.

Best customer service I have experienced in a very long time if not ever. I arrived at 5:20 PM…read morefor a 6 o'clock event after forgetting my tuxedo at the house. Within minutes, they had me perfectly sized, had the tux pressed and got me out the door. They were closed on Sunday when I needed to return it so the owner met me at a Starbucks on my way home. He even bought me a cup of coffee! The real deal!

Not a lot of options need more hats and shoes and updated styles like los angeles haveread more

The 2 females workers walk in at 10am looking like they rolled out of bed and kept their pajamas…read moreon. No good morning or any kind of greeting even after we said good morning to them. They were so unpleasant and unwelcoming we turned around and left. There is no way we were going to ask them for help when they seemed to not want to be there at all. The owner seemed nice but very unfortunate that his employees represented his business.

I went to Little Black Dress on Sunday, 9/30/18. They usually require an appointment and I didn't…read morehave one but I got lucky that they didn't have any scheduled first thing in the morning. I had the pleasure of working with Keri the owner. I told her I had a small budget to work with and she didn't bat an eye at it. She explained the layout of the dresses and gave me clips to place on all the dresses I wanted to try on. She said I could pick as many as I wanted. My mom and I had so much fun looking through the dresses and putting clips on everything I wanted to try on. I need to give a little bit of back story here. I had an appointment with David's Bridal on Saturday. I hated my experience there. The sales lady was extremely nice but she kept bringing me dresses to try on that were outside of my budget. I didn't like any of the dresses she brought and really didn't get to go look through the dresses myself. I went to Cinderella Cellar too and the owner there was nice but I could tell she wasn't open to helping me for my small budget. The experience with Keri at Little Black Dress was so different. It was so much fun trying on the dresses and she helped my mother and I feel so relaxed and comfortable. I had read previous reviews stating they didn't have a large selection of wedding dresses. I didn't pay attention to the date that review was written but it was wrong because I found way more beautiful dresses there then I did at David's bridal. I'm happy to say that I found my dress and Keri made that fun too. She has a sign that reads, "I said yes" and she will take a picture of you with the sign and provide champagne as well. Thank you Keri for helping find my perfect dress.

I am very late to this review, but I just wasn't an active yelper back when I got married. My…read morewedding was November of 2019 and LBD took care of my dress, one of my bridesmaid's dresses, and a tuxedo for my daughter. The experience for my daughter and I was perfect. We are a bit unconventional: I didn't want a white dress and my daughter didn't want a dress at all, so we had some issues at other places. Particularly for my daughter, who seemed to scare the heck out of any guy working at a tux shop when he realized he'd have to measure her. Thank goodness we found LBD where they fitted her for a tux that she loved with no problems. I ended up with a bridesmaid dress since I didn't want white, but they recommended a seamstress who helped me embellish it into just what I wanted. The missing star is for my bridesmaid's experience. When she tried the sample on in the store, it fit like a dream, it was just the wrong color. It would seem when they put the order in, they ordered the wrong size completely (an 8 instead of a 6) and since it took 3 months to get there, we had to have it severely altered just to fit, which was sad for my friend because she had planned to alter it into something she would wear again and again, but all her alteration budget went to making it fit instead. She did reach out to the owner to try and get them to make it right in some way. Unfortunately, they took no responsibility for the mistake, and dismissively gave her $50 for alterations. Alterations which ended up costing $110 after it finally fit. So I guess it just depends. I had a great time with this business, my best friend not so much.

Popped in here after getting our hair done at the beauty college. My mom and I were ooooing and…read moreahhhhing over so many beautiful items in the store. There's a whole section of sparkling gowns I wish I could fit into. The plus size selection was minimal but I did find an Eloqui long cardigan which fits perfect. They have some designer items under lock and key and I purchased beautiful clip on earrings as well. Items appear to be on sale but not as marked so make sure you ask about the price. The lady running the store was so nice and I know if you needed her she would help personal shop for you.

Fantastic! I found a gorgeous dress to fit, and I'm 6 feet tall, extremely difficult to fit. I also…read morefound a large rimmed hat to match as my event was to be outside in the sun. She then gave me a deal on a Coach bag to match! Great pieces! Love Little Orphan Annies! Even the other customers in the store were nice as well. Everyone likes a good deal on designer items!

Picked up online order. Service was quick and easy. Sales person was great. Very sweet woman. Large…read moreselection of gift bundles. Gift sets are priced great along with promos. Would buy from here again.

He was able to help me resolve the issue with my return. Said I could return in store for credit…read morewhich helps tremendously.

It's costs $10-$20 EACH just to try on dresses WTF? LOL…read more What a joke! I seriously thought they were kidding at first. You can try on pretty much the exact same dresses across the street for free.

No comprén en este lugar. La mujer Asiática en el mostrador es irrespetuosa no tiene buenos modales…read moretrata ala gente mal. Entre a su tienda con la intención de comprar un vestido y no me lo dejo medir dijo que estaba muy chico para mi.. la muchacha asistente ya me llevaba al medidor y la mujer asiática le arrebató el vestido y dijo hay que medirte primero.. yo soy una persona chica uso pantalones 0-2 y el vestido era pequeño pero estiraba.. la mujer Asiática dijo que yo era probablemente una talla grande yo siempre he sido de talla pequeña . Pero ella desde el Momento que entré con mi hija y sobrina se portó grocera también con mi hija le dijo que el vestido no le quedaría y si le quedó ya mi hija se lo iba a comprar pero después de ver la manera grocera con que nos trató no lo compró. Esta mujer tiene una actitud muy fea con los clientes.. No compre ahí mejor vayan a otro lugar.. le doy 0 estrellas.

Madeleine's boutique is beautifully arranged with seating areas for your party as well. Booking…read moreonline was easy! They send you a questionnaire and ask you for your vision of your gown and your wedding. I really wanted a concierge type experience for the first time looking at dresses. Sherri delivered! She made me feel like a queen and encouraged my party to pick out any dress they wanted me to try on. She looked at my pinterest board for ideas, but I really had no idea what I would pick. She gave me tips on dresses and gave me honest opinions. She also had a robe for me inside the spacious dressing room and helped zip and unzip me. She has a very efficient system of trying on dresses, you can tell she knows and loves what she does!! She also didn't force me to go outside if I didn't like a particular dress, she just brought the next one with no judgement. She had a pedestal set up with a brightly lit room, and took the time to really spread the dress and train out so we could fully appreciate the dresss. She also picked out the veils that would match the dress I was wearing with my desires in mind as well. She found out that my ceremony would be taking place outdoors, so she brought me outside to see how a dress I loved would look like in the sun. It was beautiful both outdoors and inside! I tried on a few more dresses but we quickly realized I was comparing it to the one I loved. I had no expectations of finding the dress, but I did with Sherri's help! She encouraged me to put on the dress again and allowed my party and I a moment to be together. The price was super reasonable (much better than Bay Area prices according to my friends). It was such an amazing lovely time spent and I'm happy to be a Madeline's Bride!! Thank you, Sherri!

Unfortunately the lady working there was very rude to my daughter before she even stepping into the…read morestore. She made my daughter move her car because the light was reflecting off her windshield into the store. That's Ridiculous!! Her special day should not have these type of encounters. A business should be making the brides day a memorable event, not making it a poor visit.

Love love love this place, they were so welcoming and friendly to me and my daughter. Some of the…read moreother dress places I went to treated us horribly but these girls were truly amazing. The dresses were beautiful and great quality and my daughter got the perfect prom dress. Highly recommend this place.

Terrible customer service! website is NOT accurately showing items available!…read more purchase dress that we looked all over for from this site because it said "IN STOCK " tried emailing site No response. once I was able to talk to the manager she tells me that she's doesn't know if the dress will be available because they have other orders that have to be shipped before hers and she will have to call me back After she counts the orders ! patiently waiting to her what other excuses they will come up with. Very unprofessional experience Mia the label !

Worth the experience. Was greeted by receptionist he let us know a stylist would be available to…read moreassist shortly. Only one stylist when we went, she helped my daughter pick out the perfect dress for homecoming dance. She did a great job at also helping each and every customer there. My daughter loved her dress, will go back again.

Skip this place. I was here with my daughter, she was looking for a prom dress. The people working…read moreat Wish were no help. The girl assigned to my daughter, brought her 1 dress and stressed that she "be very careful with the dress." WTH? What did she think my daughter was going to do to it? Lame. So the dress wasn't the look my daughter was hoping for. And that was that. No other options, no suggestions, nothing. If you want Top Quality service, go down the street to Lolo Maine, that's what we did. They are incredibly welcoming and helpful. The girl working there brought my daughter at least 6 different dress and was as sweet as can be. Lolo Maine is where you want to go.

Super friendly people 10/10 Would recommend again! i hope the staff there get a RAISEread more

I drove over an hour and a half to this Fresno location to purchase a suit. I was told it would…read moretake 5-7 days to arrive. After waiting I was called and told my suit was ready. When I arrived I was informed that only the jacket had come in not the pants. Then I was told the pants might not even arrive because they were no longer showing available in their system... even though I had already paid for the full suit. No one called ahead to warn me before I made the drive. No alternative was offered. The only "solution" presented was to size the jacket and wait indefinitely for pants that might never arrive. The manager Terrell was aware of the situation and saw that I had driven there with my baby yet there was no urgency or meaningful effort to resolve the issue. No transfer from another store, no substitute suit offered, no expedited reorder just uncertainty and inconvenience placed on the customer. When I decided to request a refund the experience became even more frustrating. I waited over an hour while they attempted to contact the warehouse to cancel the order. I was then told they were unable to process my refund because they were having trouble locating my order in their warehouse system and would need to contact IT. Instead of resolving it while I was present I was told to go home and that I would receive a call once the refund was processed. It has now been a full day and I have received no call. At this point I have no suit, no refund, and the charge is still on my account. After already driving that distance and waiting that long being asked to leave without a confirmed refund was unacceptable. This experience reflects serious issues in communication, inventory control, internal systems, and customer service at this location. I expected much better from a national company with Men's Wearhouse's reputation. I sincerely hope corporate leadership reviews this situation and evaluates how these issues are being handled because no customer should have to go through this. Until then I strongly advise others to consider alternative options.