Ordered my glasses on April 1st and was told it would take 2 weeks max to get them back. A week…read morelater, i get a text that my glasses were ready. After having headaches and trouble seeing for however long, I was excited. Wrong lenses were in my glasses. Didn't realize until I got home and tried reading with them. Furious, I bring them back and ask how they could put the wrong lenses in. They say they'll take care of it, so I give the glasses back. A week later, get a text my glasses are ready. Leave work to pick them up, and they aren't there. Fed up with the gross incompetence, I ask for a refund and cancel the glasses. (At this point, it's been nearly a month since I ordered my glasses and no end in sight) Am told they can't until the manager is in and he'll give me a call. Guess who still hasn't called and guess who still doesn't have their money back. AVOID THIS PLACE IF YOU VALUE YOU SEEING AND YOUR MONEY!!!!!!

Bottom feeding liars I am beyond furious. I was lied to by a…read morebottom feeder salesman about an upgrade and I decided to go elsewhere because I didn't trust them. I wasn't going to leave a review but they just sent a text saying that my prescription expired and I must "act soon". Fun fact, prescriptions are good for a year. Lying chumps still trying to blow smoke. FYI, Costco is way cheaper. Doesn't seem like it up front but I got two pair of glasses with higher end frames with progressive AND transition lenses for $400. They wanted $375 for just one. That "free frame" deal is smoke and mirrors.

I was very satisfied with the help and care I received today at LensCrafters and from Dr. Garcia…read moreherself. Everyone was a huge help and treated me with kindness from the day. I made my appointment until placing the order for my glasses.

The only reason I used this business is because I was on vacation in Boston and I lost my glasses…read moreand LensCrafters what is the only eyeglass place that was able to make the eyeglasses on the same day. Now a few months later I need a stronger prescription because I'm having trouble seeing at night time when I'm driving and I went to the LensCrafters in my home state in Michigan and I did a eye exam and ordered some lenses for my frames. They are still under warranty. I waited a couple of weeks and decided to call and check on the order and as it turns out there was no order. They couldn't find the order and they were telling me that the order wasn't paid for when I know it was. A few days later they finally called me back because they finally found the order that I had paid for.I I just wasn't very happy that they never called me about the order that they couldn't find.

Thought I would try them, they charge way too much, did not make my glasses right, had to send back…read morestill a week later came back still could not see out of them, return their lens cause I used my frames, the staff was very cold and rude And I did not give a reason for them to act that way, went to eye mart express, got a new pair of frames, lens the way I wanted them very reasonable cost, and had them the same day, Shame on you eye doctor, very unprofessional

The service, exams, convenience, and eyewear options are wonderful! I highly recommend to those…read morewith insurance who are willing to put some money up on the frames. They are excellent!!

We recently moved to this optical care center from another…read moreone, and what a difference. I believe that both the eye care and the fitting are excellent, and as all four of us have either contacts or glasses it really makes a difference. The people who work here are great with my 9 ur old, and the selection of eye wear is pretty extensive. We also enjoy about a 20% reduction in cost compared to the place we previously used for eye care.

You just lost a customer! I have called your office atleast 4 times in the past week and a…read morehalf...was put on hold for atleast 20 min each time. I COULDN'T get past automated system. It kept saying, please hold for receptionist.When a gentlemen finally answered the phone the last time he again put me on hold for atleast 10 minutes, thats all i could stand for holding for at that point! As a previous customer at your Grape Rd. location i have to say I am very disappointed that I wasnt able to make a appointment for new eye glasses for both of my sons. I will take my business someplace else since your customer service is on the short end.

The glasses took a while to arrive , my first appointment was 12-29-24 and I called 2-3x before I…read moregot the okay they're here which was 2-3-25 . Glad I had my 6 months contact prescription. But worth the wait , I love my glasses , and the optometrist was so nice . Staff was welcoming at this location . They also take Afterpay .

We have visited this location twice and both times had an appointment. We waited more than 2 hours…read moreand did not get to see the doctor. Their excuse was they had a medical emergency both times. They confirmed our appointment multiple times and yet they couldn't let us know in advance they were running behind. I do not recommend this place. They will make you wait. If you don't work and have all the time in the world this is your place.

Came In a year ago because I had red swollen itchy eyes was told they're just dry. Then gave…read morewhatever it was to my daughter and got eye drops from my physician. They couldn't even tell it was something contagious. I tried to order contacts multiple times but they never delivered because come to find out they've never had my name spelled right. Then today I came in for a contact fitting appointment for my son and they told me everyone was sick so I had to reschedule. No call or anything, I drove all the way there for them to tell me they can't do it and acted rude again like it was somehow my fault. I swear at this point they're doing it on purpose. I've been going there for years and it's definitely changed. It used to be 'sunnier' newer looking and they were more professional and efficient. Now it's worn looking and feeling and the doctor on my sons first appointment was very rude, snapped at me and rushed basically. She couldn't answer a single question I had. They definitely need to hire new people.

My glasses from a different company broke during this covid-19 stay at home order, but my…read moreprescription is from America's best. Unfortunately, my prescription expired a few months ago, but americas best refused to make an exception and extend my prescription even given these extraordinary circumstances. Thankfully Warby Parker did make an exception and are going to help me out. Americas best has extremely poor customer service. I can't believe they were unwilling to help me out when it would have been so easy to. So grateful for companies like Warby Parker that shows they actually care!

The front desk peoole were very nice and cordial. The place is in a great location and easy fibd…read moreand park. I went there for the contact lens deal for 99 that is advertised on their website. It comes with free boxes of lens and 50 coupon for glasses. They advertise frames at 69.00 and up. I called for appointment and they let me pick the day and time which I liked because some days I cannnot leave work. On my way there for my appoinmtent I get an automated call sating my appointment was the next day, a day which I couldnt. I called and they acted like it was my fault and I had to come into tomorrow. I said well then I will not be in because thats the one day I cannot come in and I do not mind if I have to rescedule to next week. I was transfered and they were able to squeeze me in later that same day, which was good. I am near sighted and need prescriptions to see far away. I read 100 essay papers weekly for work and I have never had problems seeing the words. I come in and the dr said I need to be switched to multifocal lens and then went on to say thats normal for my age since Im getting older (40 yrs old). Two years ago I was just fine at a different doctor. I figured oh well. Until I got out front and was told since I need multifocal that online coupon doesnt apply and I have new multfocal prices on not just my lens but the exam itself. I had to pay 99 for just the exam and then they said my contacts were 150 a box, where Im used to paying 50 a box. I said I was just going to buy them on 1800contacts and to just charge me for the exam and I would just get glasses later. They said they would price match me on the contacts so I went ahead and got them. I couldnt find any lens in the store under 100 bucks so I got a pair for 110. Then the lens were crazy expensive since im now on multifocal. The tech offered me a deal if I signed up for the club for 20 bucks where I got 50% off my glasses. So my total price was 500 instead of the 800 full price for glasses and 2 boxes of contacts. I am happy I did get a discount, however, I was only expecting to pay 300 at first.

$750 for 1 pair of lenses, no frames - but the sign on the front of the building say $79 for 2…read morepairs of glasses - a complete lie. The second sign on the front of the building says same day glasses - but mine took 10 days. The eye doctor was good - and Walmart can't seem to keep their eye doctors.

I picked up my glasses from Goshen today not happy with the lady they had helping . I have gotten…read moremy glasses here for awhile have trouble with new ones have to have adjustments . I told the lady that it was a little blurry and thought my progressive need to go up a little all she said was the dr would like me to try them for a week. Brooke will do adjustments with ear pieces and nose pieces so why cant this lady now i will have to make another trip back to goshen to see Brooke and gas aint cheap thanks alot why cant people just listen to you .

Went in for a problem on one of my eyes. They had me come back 2 times to check on my…read moreprogress....180.00 later,no change. I feel that at least one of the appointments should have been considered a follow up at no charge. Won't be back.