I had a chip in my windshield and it was repaired quickly and efficiently. Quick and friendly…read moreservice! Thank you!

I had a crack in my windshield and called Farmers Insurance (my provider) and I was quickly set up…read morewith an appointment with Safelite. I thought "Great, they replaced my windshield last time, this time should be no problem". The day of the appointment came and in ten minutes the Safelite guy tells me that he sees rust after removing the molding and that he can't replace my windshield or he will be fired. He leaves, having done nothing and I'm left with a car that can't pass inspection. I call my agent, pretty furious, and he gives me Rob's number since he uses Rob personally for his glass needs. I call Rob, and within minutes have a next day appointment and assurance that as long as the metal isn't rusted through, he should have no problem replacing my windshield. I had to work the next day so we work out a plan on where I'll put the deductible check in the car, and when I get home that evening, the windshield is replaced and an invoice is in the seat. I won't use those national chains again. I learned through my local agent that insurance companies get paid money by national chains to be the default providers for claims. In Virginia, I get to chose who does the repairs on my car, so why wouldn't I want the money to go to a local business? The owner answered the phone, got the work done, and I couldn't be more pleased. I'll post the picture of the work done on my 97 Toyota Corolla beater I drive to and from work.

Such an easy experience/service. I got a crack in my windshield that spread tremendously the next…read moremorning due to the heat. I purchased a warranty through my dealership and after filing the claim I was contacted by Certified Glass the same day. I was scheduled for my windshield replacement 2 days later and everything was done same day. All the staff I encountered were polite and answered all my questions. They even assured me they'd keep a copy of my replacement to keep me in good standing with the my warranty coverage; absolutely recommend them!

I wasn't trying to go to my insurance's first choice business for windshield repair, based on…read morelooking at reviews. So, while doing my research I stumbled upon Certified Glass and seeing many consistent good reviews, I decided I'd give them a try. They too were in network for me (Geico, but check with yours of course), so is thought I'd rather pay the stupid deductible and receive good service. They are located in a building somewhat attached to McGeorge Toyota. So, if you're looking on maps and see that and are confused that's why. The entrance is through the little garage bay on the left. It's a small office with two or three staff inside, where you truly just go to drop your keys, make your payment, and go. The ladies inside working were friendly, and actually from the time of the initial phone call. What really wins me over is the fact that they offer a rental car free of charge while they do the windshield replacement. This was the first time I had to get a recalibration on my windshield too, so I guess it takes a bit longer. I was so happy to get that little car and still be able to go to work and not have to use any PTO to handle my business. I dropped off early when they first opened and had until like 5pm or so to have the car returned same day. Not a bad deal for the deductible that I would've paid anywhere and not gotten great service or a rental. I highly recommend Certified Auto Glass and have found my new spot for all my windshield needs.

Read the other reviews on here and other platforms !! They don't lie . Wouldn't recommend keep…read morelooking app was set for 10 didn't show up tell 12 took the windshield and didn't come back for 2 hours

called Wednesday to get a windshield. Quoted 260 and told they'll be out Thursday. Ok…read more thursday rolls by, called at 7 pm and told they won't be out until Monday because they have to order the glass. Monday rolls up and the tech shows up with the WRONG windshield. Told they'll be back Tuesday. They install and charge me 100 more than what was originally quoted! Crooks and scammers. use anybody other than these guys

From beginning to end = fantastic experience…read more Our new car had gotten a chip on the windshield with a flying rock. It was slightly concerning so we got our pic and I decided to reach out through email. Of course, I'm one of those people who emailed Friday afternoon (my bad) and I heard from Lorri Tuesday morning. She was quick to respond right away with my concern and setting up an appointment was super easy. I had my appointment this past week and it was easy to find and I was helped right when I walked through the doors! Fortunately, we didn't need to replace the whole windshield and the chip was an easy repair. I sat around for about maybe 45 mins and it was done! Easy to set an appointment, smooth transaction, and fantastic work/service. I definitely know I'll be reaching out to these guys if anything else happens with our automobile windshield! Thanks!

Brought in 24 Roque to have windshield replaced and calibration done. Windshield was replaced…read more Notified before pickup they could not due to calibration because they did not have updated software. I would need to take it somewhere else. The estimate had been based on doing both. They did not breakdown cost in estimate. Mind you there are safety features aligned with the calibration. Called around got estimate from Nissan. Told them how much it was and I expected it to be deducted from estimate. Long story short I walked away with an unsafe vehicle and an additional cost to get vehicle right. They should not have attempted the job if they could not do the whole job. This was just messy! I would not recommend using them for any replacements without guarantee they have what is needed to do the job. Additional time and money and putting someone in unsafe vehicle is the outcome. Beware.

Excellent staff amd service. Got windows tinted and turned out perfect! Very friendly staff a d…read moreowner is amazing too!

They have wrapped all of my company vehicles over the past 12 years and I couldn't be happier…read more Highly recommend them to everyone. Great customer service.

These folks are INCREDIBLE! Customer service picked up right away and were phenomenal about…read morescheduling my estimate and repairs way faster than I anticipated. Keith kept me so informed throughout the repair process through great text updates. When I had to come back for what I thought was an additional issue- him and Charlie spent so much time digging into and fixing a fuse just to make sure I was good to go! The fuse issue was not even something that was within their responsibility to fix- these folks are just the kindest and I am so grateful for my experience with them. 10/10 experience!

It has been a battle to get quotes even! After two visits, numerous phone calls and 4 full months…read moreof waiting, I give up. Excuses range from "so sorry" to "we have a new person that hasn't been trained" to "that person quit and nobody is assigned to their case load" to "we are just so busy, backed up" to "that person doesn't work here anymore" and missing notes from previous visits and phone calls. I think it best to move on!