I'm a parent and guarantor for my son, a 2nd year student at UCR. We had a terrible experience with…read morethe leasing process at University Village Apartments leasing office. The apartment was advertised at $1,199/month, but that rate was tied to an 11-month lease, totaling over $14,000 -- much higher than expected. There was no clear disclosure of the full cost upfront. Additionally, the leasing staff provided the wrong UCR class start date, telling us school started on September 29 when it actually starts September 25. That misinformation left only two weekdays to move in and settle -- unacceptable for a college student. Even worse, the lease was sent directly to my son without informing me or allowing me to review it before I was asked to sign a binding guarantor agreement. He's a first-time renter outside of the dorms with no experience reviewing legal documents. This lack of transparency and guidance is extremely concerning. When I asked for a simple accommodation (early move-in by just 2 days), the office refused, showing no accountability for their miscommunication. I've since filed complaints with UCR's Off-Campus Housing and Ombudsperson's Office. I strongly urge future students and parents to read everything very carefully, ask for full lease terms up front, and avoid this property unless they drastically improve their transparency and treatment of students.

Rude students work the leasing office and do not know how to greet a guest... I would definitely…read morenot want to live here after the way they spoke to me during my tour... Get some proper leasing agents, please

I've had a great experience here as a college student. Grandmarc is Just a short walk to the UC…read moreRiverside campus down University Avenue. The parking lot is gated with a smart control system only residents have access to, a great peace of mind for staying safe. The staff has done a good job as far as I can tell the whole time I've been here. The best part of my first year here is the maintenance team which has addressed everything I've needed timely.

One star -- GrandMarc at University: even the relet waitlist is full…read more GrandMarc at University told me their "relet waitlist is full." Honestly, that says a lot. For a property to have a full waitlist of residents trying to get out of their leases, something is clearly wrong. Before signing, I was told I would be able to relet my room. In practice, the process is unclear, limited, and not meaningfully supported by the property. There is no clear written explanation of how the relet waitlist works, when it opens or closes, how many people can be on it, or what residents are supposed to do when it is "full." Meanwhile, residents remain responsible for rent through the end of the lease. So if you are considering signing at GrandMarc at University, do not assume reletting will be a realistic option. In my experience, even the process for leaving is blocked.

This place is perfect if you want to be woken up every night while trying to sleep. They took the…read morecarpet out of the apartments. So if you're downstairs you will be able to hear your upstairs neighbors walk every single time. It makes no sense to take the carpet out. I do not recommend this place. No point messaging them because they simply do not care :)

About 5 minutes walk away from campus if you take the shortcut from Bannockburn. A little pricy for…read morea single room, shared with 2 other roommates. Maintenance is alright, they usually deal with the work order within 2 days, but the problem isn't guaranteed fixed. We had a leaky faucet in the kitchen, and maintenance fixed it for a while, but then it came back after a few weeks. Water runs well, hot water usually comes on within a minute. However, the water in the sink is white for some reason. The kitchen is a little cramped, since usually 2-4 people share it. Maximum of two people can use the kitchen at a time, and the fridge space and kitchen cabinet space is limited. Mailboxes are a little complicated to get to, since I had to ask the RSO where they were. Swimming pool is a little small and dirty even though the staff cleans it daily (could be the residue that it accumulates over the day), but UCR has their own swimming pool too. Internet isn't covered, so you have to get your own router and set it up and pay for it monthly (it isn't billed to your Growl account). Other than that, great area, gated community, safer than the other campus apartments.

Staffing has extremely poor communication among each other and even with pre-tenants. Firstly, I…read morewas told it would be a 12 month lease by Brittany; and was told by Erwin that regardless of what I enter on their housing application online, they would manually correct it for me to be 12 months. Not true, they waited until I paid my security deposit and then gave me the official lease for 15 months. Then I was told that the previous 12 months option had ended. Secondly, I was told by Erwin that I would be living with my housemate, and in order to do so, we needed to pick the premium option (which is much more expensive that the other options). However, after submitting the application and upon talking further with Brittany, it seems that the option is no longer available. We won't be able to live together for the first few months and we're still going to pay premium pricing. To top it off, I was referred to talk with the manager Chyna tomorrow because she's out right now, so our conversation ended. This happened within the span of 2 days, and I haven't signed the lease yet. Let's see how tomorrow's talk turns out. **UPDATE: thank you for resolving the issues that arose, Chyna. Really appreciate your help.**

Literally the worst place to live, cheap for a reason. Often I hear tenants yelling and fighting…read moreeach other. Most recently last night at 3am May 24th 2026 which left blood all over my apartment entrance. Fuck this place

Worst management ever! Lived with a ceiling lick for over a month...carport was filling with…read morewater(loose pipes) , put work order 6 times never fixed! Dirty and gross place to live in! Walls are thin and you can't sleep, from walking noises from neighbors!

I've lived around the area in different complexes from student housing to windwood to sterling. Now…read morethat university crest (previously bouldercrest) got new management the apartments are sleeker than ever. No more gross carpet, up to date appliances and still a reasonable price. Not only do they look good the staff are always nice and more than helpful. I LITERALLY put in a maintenance request for my air conditioner and they came the same day ordered a new unit and I got it the very next day. Also you cannot beat the beauty of the coy pond waterfall. I'm so glad I chose this place.

The ratings don't make sense to me!! At first I wasn't too happy with the price of rent since I…read moresigned up for a cheaper place, but when I tell people my rent is $620, they think it's a rather good deal so I no longer have complaints regarding rent. Reading through the other reviews I feel like they are just being really high maintenance and nit-picky. I absolutely enjoy my stay here!!! There's so much to say... For one, even though it's the furthest on-campus apartment from school, it's still fairly close! (Get that exercise) but the best part is that the bus stop is literally across the street!! The buses come so often that there's not much waiting involved so when you DO get lazy there will be a bus to take you near school ^^ I take it quite frequently~ My apartment is fairly clean too!! It feels nice to look at clean, white walls. I have no problem with the furniture, it has everything you need and the living room is so housemates-friendly seeing how they have 3 tables, so we often all study together in the living room. Fun! It's big enough for 4 people to live, and if you're moving here from the dorms you will have no complaints about the size. Let me address some common issues I've seen in the reviews: 1. For bugs I haven't seen much... maybe a few spiders but what place doesn't have spiders?? Never encountered much else. No roaches or mice, no problem :) 2. Leaf blower!!! It's true he still comes almost every morning around 9/10 to do his job but it really just takes some getting used to. And it's short... you can listening to music for those 15 mins... it will wake you if you're sleeping but that really isn't much of a problem for people who have class around 9/10... and the worker is extremely nice!!! He's the same guy who fixes stuff when you put in work orders, friendly and reliable! Say hi to him when you can! :D 3. Like I said, the furniture is fineee, it's usable and my housemates and I never complain. I really like how they have events for us often too! My friend won a hoodie from raffle and there's often free food :)) COFFEE EVERY MORNING FOR ANYONE WHO NEEDS IT!! But seriously, the best part is the people who work at RSO. They are all so so so friendly and try to fix any problems you have. I can see they are sincere in helping whoever comes up to them. Once I texted them because I was upset they ran out of donuts so quickly, so they next time they had donuts they texted me saying they saved some for me...!! I was so so happy!! They are really great people that will try their best to make your stay a happy one :)) I really like Stonehaven!! [but please don't start requesting donuts XD]

This is the worst place I have ever lived. I was charged $1,615 for one room, and I still had to…read moreshare a kitchen with a roommate. That price is ridiculous for what you actually get. The staff were horrible to deal with. In my experience, they were unhelpful, dismissive, and dishonest. My interactions with Thuy Pham were especially frustrating and made living here even worse. I usually do not leave reviews, but this place was so bad that I had to write one. I wish I had known sooner because I never would have lived here in the first place. I do not recommend Stonehaven Apartments at all. It is overpriced, frustrating, and absolutely not worth the money.

Think twice and after that think again.. really read the reviews before deciding to live here or…read moretour the room beforehand. (The actual room) not their "show room" which is nothing AT ALL like the real thing. DONT SIGN THE LEASE until you see the room they're actually going to give you. They don't inspect the apartments before giving it to you. There's mold and a ton of maintenance issues. Not to mention the pest infestation before I moved in.

I would leave zero stars if I could. This place is a filthy dump. They do not clean it when people…read moremove out. I was told by the girl at the front desk that the manager said we're not doing any clean outs of apartments when only the tenants move out of one of the rooms. Can you imagine renting a home or a hotel and come to find out that they don't clean it first. So before my daughter moved I , I had to come in and shampoo the carpets, scrub the walls, clean the filthy vents, clean the bugs out of the closet, etc. before my daughter could move in. It was so disgusting that she only lived there for about a week. There was a bag of rice in the cupboard from the two girls that already lived there and it was completely taken over with bugs. They were crawling all over the cupboards. It looks like nothing has been updated since the 60s my daughter looked at the online model apartment and thought that it looked fine. Big mistake. The whole apartment had a moldy smell that I'm sure is not healthy to breathe in. There was food smeared on the bedroom wall and when we asked them to take care of it while they just painted right over it and didn't even bother to clean the food so yeah, It had a new coat of paint, but you could see the bumps from the food smeared on it. I wouldn't even bother with trying to live here.

Cafeteria food was great! Lots of option to choose from. Lothian Cafeteria is open for breakfast,…read morelunch and Dinner on M-Saturday on Saturdays there is no breakfast but a brunch starting at 11am, the cafeteria is closed on Sundays so you have to go to another dorm cafeteria. Nice open space with plenty of seats, the open area is also nice and has a lot of outside light coming through the windows, very relaxing atmosphere. Brunch price for the Saturday was 16.00 per person.

The residential restaurant here is pretty good with some flaws…read more The ingredients in the salad bar and noodle bar are fresh and tasty. Some of the good choices, however, are not. Some delicious things to scope out here are calzones, wings(boneless and bone-in), grilled cheese sandwhiches, Philly cheesesteaks, and Wednesday Patio Burgers. This place is definitely worth a meal swipe or if someone swipes you in, but I would not pay full price for a meal at Lothian - there are better dining options in the hub now.

Not recommended! The company/management is terrible…read more Mails system: if you moved out and your mails that were yet to be forwarded and were sent to them, they will return them to senders without telling you even though you tried to forward all the mails, and you have to figure that out yourself with the cost and other inconvenience stuff. Room: you can smell weeds from the AC vent, and the cost is similar to that of another place. AC often needs to be fixed. I only like the maintenance man there (He's bald & maybe in his 50s/60s); he's good and on time. Hopefully, they can see that and appreciate him. Washers/dryers in another room (a long walk if your room is far from it) are small, often broken, and leaking water. The dryers also often didn't work... Parking: You pay for your parking spot, and there will be ppl parking on your spot when you tell the leasing office, they will tell you, "Nothing we can do about it." Check-in: They will have you check in your room yourself. This is when it comes to the tricky part you don't know. You might think the wall is ok, the little scratch or stain on the desk is ok, and blah blah blah. But when you check out, they are nit-picky on all things. Move-out charge: MAKE SURE YOU WALK THROUGH THE INSPECTION AFTER MOVING OUT WITH THEM. THEY WILL TRY TO OFFER YOU THAT YOU DON'T NEED TO WALK THROUGH WITH THEM, BUT PLEASE DO IT TO SAVE YOURSELF LATER!!! I didn't want to be an inconvenience for them, so I cleaned and inspected my room myself and left. They sent me a fee later for the carpet damage of $75 and other stuff of about $5, with photos that showed the tub and a corner of the desk on which I couldn't find any scratch or anything, and I have to guess what they are trying to show, 3 pictures of the wall (I barely touch the walls), and a blank picture of something. No carpet picture, NO CARPET PICTURE. I called and emailed them to send me the picture of the carpet, and they sent me the same images with the blank pictures and no carpet pictures. It is complicated to communicate with the UVT management. A year later, I received an email from a collection debt. That's right. Without a call or an email from this UVT management, they send you directly to the collection debt. I reached out to the UVT nicely and asked them to send me the carpet picture, which I was waiting for, but they said, we don't deal with this anymore, you can contact the collection debt. I reached out to the collection debt and they said the UVT said they had sent me proof already; that's when the collection debt reported me. That's suck! Is it the same blank proof? I couldn't do much for myself, nor did the collection debt since UVT said they had already sent me the proof! It'd suck that this UVT management tricking college students and unreasonably messing with their credit scores. The rep from the collection debt said she saw many of these cases and that this kind of company often does that to college students. So this is so common that I need to tell people about it.

Do not send your kids to this place University Village Towers, they scam parents and their…read morechildren, took an application fee, claimed they assigned a unit for our child, we went out to see the place to make sure it was ok and safe, "It Is Not Safe", we walked in 4pm during the week, nobody in the office, no security no where, we walked the hallways, got on the elevator walked the other floors, saw nothing that looked like security, walked out and saw grown people by the pool who volunteered information to us, not to send our 17 yr old there, it's drugs, fighting, as we were speaking we witnessed homeless crystal meth heads high as hell leaving the parking lot, which is wide open unsecured, we immediately decided no way our child was going there, emailed them we would not be taking the unit and cancel. They told us we owed a cancellation fee off $300, we said it's been 3 days, we never took possession, an we were being deceived, they place is not secure with security's as promised, we disputed the charge with management an a collection was put on our credit within a week, went back out there to deal with them directly and found that a student had gotten robbed and they were dealing with a terrible infestation, we are suing them for violating the fair credit act, an deceiving us regarding safety an security. Do yourself a favor don't send your kids there, run from this terrible place. Lastly later we found out that they are renting to anybody not just students, so regular renters are there , foreigners and the like who are not even in school... run!!!! I will not give any star on this company and that leasing manager will not help at all name is Dayna!