UVT is a great and fun place to be ! Nicole explained the lease and all the things they have to offer and she was very friendly and helpful, I decided to come and do my lease with UVT. they are great ! read more

I loved living at UVT had awesome people working there especially that young handsome Asian man with glasses named Marcus Ashton Praseuth (MAP for short). 5 out of 5 stars read more

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Not recommended! The company/management is terrible. Mails system: if you moved out and your mails that were yet to be forwarded and were sent to them, they will return them to senders without telling you even though you tried to forward all the mails, and you have to figure that out yourself with the cost and other inconvenience stuff. Room: you can smell weeds from the AC vent, and the cost is similar to that of another place. AC often needs to be fixed. I only like the maintenance man there (He's bald & maybe in his 50s/60s); he's good and on time. Hopefully, they can see that and appreciate him. Washers/dryers in another room (a long walk if your room is far from it) are small, often broken, and leaking water. The dryers also often didn't work... Parking: You pay for your parking spot, and there will be ppl parking on your spot when you tell the leasing office, they will tell you, "Nothing we can do about it." Check-in: They will have you check in your room yourself. This is when it comes to the tricky part you don't know. You might think the wall is ok, the little scratch or stain on the desk is ok, and blah blah blah. But when you check out, they are nit-picky on all things. Move-out charge: MAKE SURE YOU WALK THROUGH THE INSPECTION AFTER MOVING OUT WITH THEM. THEY WILL TRY TO OFFER YOU THAT YOU DON'T NEED TO WALK THROUGH WITH THEM, BUT PLEASE DO IT TO SAVE YOURSELF LATER!!! I didn't want to be an inconvenience for them, so I cleaned and inspected my room myself and left. They sent me a fee later for the carpet damage of $75 and other stuff of about $5, with photos that showed the tub and a corner of the desk on which I couldn't find any scratch or anything, and I have to guess what they are trying to show, 3 pictures of the wall (I barely touch the walls), and a blank picture of something. No carpet picture, NO CARPET PICTURE. I called and emailed them to send me the picture of the carpet, and they sent me the same images with the blank pictures and no carpet pictures. It is complicated to communicate with the UVT management. A year later, I received an email from a collection debt. That's right. Without a call or an email from this UVT management, they send you directly to the collection debt. I reached out to the UVT nicely and asked them to send me the carpet picture, which I was waiting for, but they said, we don't deal with this anymore, you can contact the collection debt. I reached out to the collection debt and they said the UVT said they had sent me proof already; that's when the collection debt reported me. That's suck! Is it the same blank proof? I couldn't do much for myself, nor did the collection debt since UVT said they had already sent me the proof! It'd suck that this UVT management tricking college students and unreasonably messing with their credit scores. The rep from the collection debt said she saw many of these cases and that this kind of company often does that to college students. So this is so common that I need to tell people about it. read more

Do not send your kids to this place University Village Towers, they scam parents and their children, took an application fee, claimed they assigned a unit for our child, we went out to see the place to make sure it was ok and safe, "It Is Not Safe", we walked in 4pm during the week, nobody in the office, no security no where, we walked the hallways, got on the elevator walked the other floors, saw nothing that looked like security, walked out and saw grown people by the pool who volunteered information to us, not to send our 17 yr old there, it's drugs, fighting, as we were speaking we witnessed homeless crystal meth heads high as hell leaving the parking lot, which is wide open unsecured, we immediately decided no way our child was going there, emailed them we would not be taking the unit and cancel. They told us we owed a cancellation fee off $300, we said it's been 3 days, we never took possession, an we were being deceived, they place is not secure with security's as promised, we disputed the charge with management an a collection was put on our credit within a week, went back out there to deal with them directly and found that a student had gotten robbed and they were dealing with a terrible infestation, we are suing them for violating the fair credit act, an deceiving us regarding safety an security. Do yourself a favor don't send your kids there, run from this terrible place. Lastly later we found out that they are renting to anybody not just students, so regular renters are there , foreigners and the like who are not even in school... run!!!! I will not give any star on this company and that leasing manager will not help at all name is Dayna! read more

I lived here for three years and I have seen improvements since I moved in but the facilities and rooms felt old. They renovated some apartments but didn't renovate others. The dishwashers barely worked and sink was extremely shallow and annoying to wash dishes in. No tv for the furnished place. Utilizes were included and it was mostly furnished except for a tv. Pros: has amenities, some apartments are more renovated so you'll be lucky if you get one of those, close to Ucr and university village with a lot of restaurants and movie theatre Cons: amenities are too old read more

I love this place !!!!! It has a cool gym, the students are friendly here !!!!! The best part of this place is Dana !! She is one awesome manager !!!! Not only that, she is super attractive !!! I would love to go on a date with her !!!!!! She makes University Village Towers glow !!!!! Rest of the staff is cool too !!!!! I'm glad I moved in here !!!!! Awesome place !!!!!! read more

I come from a low-income household with 3 families living under 1 tiny roof in COMPTON, CA. I made my way to UC Riverside and hit the ground running at an opportunity to start a new life. I thought I could only go up from where I began so I chose University Village Towers without reading the reviews first. Damn was that a mistake. I'D RATHER GO BACK TO THE GHETTO THAN LIVE IN THIS SHIT HOLE. THE MANAGEMENT ARE DISRESPECTFUL, MONEY-HUNGRY CROOKS! LOOK ELSEWHERE AND YOU'll SAVE MORE MONEY WITHOUT ANY STRESS. There's cockroaches everywhere, none of the appliances work, and I think I developed mild asthma from living next to the freeway for a full year. read more

WHATEVER YOU DO, EXIT OUT THIS TAB AND MOVE SOMEWHERE ELSE !!!!! When I first moved into this apartment building (Oct 2022) the leasing manager (DANA) was completely accommodating. I wanted a bigger bed. She got me a bigger bed. I wanted a new chair, she sent someone up with a new chair. I felt so accommodated that I even got her See's Candy Chocolates to show my appreciation for her hospitality. As I was moving in, my new roomies informed me of the "mouse problem" (as they put it). I went down to the leasing office and DANA supplied our apartment with mouse traps/sticky traps. Although our kitchen was lined with mouse traps, nothing was ever caught or found dead. This set up went on from October 2022- April 2023. Around the end of April, I found a dead mouse on one of the sticky traps in the kitchen. Upon further investigation, the pest control services supplied by the building told me that they were not mice, but in fact roof rats. Later, the pest services found multiple cockroaches (dead and alive) with laid eggs behind our fridge. After pulling the entire fridge unit out, there was a LARGE hole found behind the fridge (so large the pest services even stuck his whole hand in the hole). The next available time I had in my schedule then was purely dedicated to speaking with leasing manager and getting this figured out before my roomies and myself catch any dangerous diseases (especially since all the dead animals were found in the kitchen). Also want to add, the reason I did not jump to write in to maintenance on their "resident portal" about the pests was because I have written in in the past and nothing was done about it. Not even a follow up email. (this is why i wanted to go in person to talk to a human not a computer). I approached the leasing manager in a calm but concerned tone as at that moment I just learned about the cockroach eggs and was completely disturbed. I was also a little "shakey" because honestly i was nervous to have to bring up an issue like this. it's uncomfortable but i was completely fine. Right when I entered her office, she gaslit me saying "you seem really shakey, do you want to come back later when you've calmed down." my mouth was on the FLOOR. i was so taken back right away. yes i was nervous but she commented on my "nervousness" and "shakiness" MULTIPLE times saying that I should come back later when i've calmed down. At that moment, i felt so blown back, especially since i was excepting a nice conversation that ended with actual solutions rather than a pure panic attack and crying phone call to my mother because I swear i was on Ashton Kutcher's "Punk'D." The overall way she handled this situation was the worst demonstration of customer service I've experienced. Especially seeing that your client is a little shakey and distraught, all she had to say was "let's get this figured out, i'm so sorry". instead , i got interrogated with questions on why i did not put in a maintenance request. it was like the conversation of dead roof rat and laid cockroach eggs went in one ear and out the other. the only thing she was focused on was the fact that there was no maintenance request. at this point, fix the issue. i came to you personally because you didn't respond to my last maintenance request back in October 2022, the least you could do is acknowledge the terribleness of this situation and how you made it 10x worse because of the way you handled it. Never stay here. The only person here that deserves a raise is the nice cleaner lady that says "hola" to me every time i walk by. She's a queen and the only person i will miss. BTW. now the leasing office is trying to get over $230 from me for "room damages." this is not true. thank the lord i took pictures of everything. read more

Okay, I don't write Yelp reviews or try to ever harm businesses but my experience was so awful at this place I had to share, so hopefully future students and young women don't fall victim to this place. When I signed up for a 1 year lease in a 4x4 complex, I did not expect to have many extra roommates that were disgusting and lived in the rent feee. And let me make it clear, that by extra roommates, I mean roaches and rats. I lived in a HORRIBLY infested unit, and over the course of months I reached out several occasions, via phone and 4 more times being written, and was brushed aside and ignored. They have exterminators come and spray, but it's very light & meant for small cases. The roach issue in my unit was disgusting and much more severe- they were everywhere, all hours of the day, even inside the REFRIGERATOR. I had to throw out many electrical appliances because of the fact that they nested inside of them (you will see an image attached of an air purifier). The staff here failed to acknowledge the problem & ignored my complaints of how serious the issue was. After months of reaching out & not even being able to store food or cook in my own apartment, I asked my dad to get involved. He called, and they finally took the issue seriously, . That next day, they broke my lease early, probably because they realized they had a potential lawsuit for ignoring how uninhabitable this place was. If this doesn't show that they don't listen to their tenants I don't know what will. On top of that, this place is incredibly unsafe. Homeless roam freely & the gate was broken for 2 months. As a young woman I was followed and harassed several times. When I contacted the company about this I was told that if I was so worried about safety I should "participate in riverside's local city council meetings and voice my concerns". It's simply not safe & they don't care. I felt like I was going to get kidnapped all the time. I had experiences of people shining flashlights in my window at night trying to see what they could steal as well. I'm sorry this is so long, and theres just so much more I could say, but I'll allow my words and the images attached below to be my proof. Please, especially to my young ladies out there, don't live here. read more

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I'm a rising Junior attending UCR. The university apartments were pretty bad, so i decided to look into different apartment complexes around the area. Fortunately, I came across one of the employees by the name of Maria! She answered all my questions regarding the move-in process, the application process, and any other questions I might've had. Am proud to say i am moving in this september! Thank you Maria! read more

University Village Towers - cool cat - Apartments Near Me - Riverside, California

My sister currently resides here and her experience here has so far been terrible. When ordering things online, the front desks/lobby people are supposed to hand it to you right? Well they never did and this has happened more than 3 times. Everytime the Amazon driver puts deliver the people in the front desk always says they don't have her package. read more

Lets see.. I lived here for 2 yrs in a 4x4. Amenties are old, dishwasher leaked and fridge is definitely not enough for 4 people. I never even tried to mop but they do not clean as they say after tenants move. You have to pay for each load of laundry and some days the machines were turned off with no notice so you would have to head to another floor and hope they're on. There was a roach infestation for about half the time I was there, pest control was responsive and just sprayed certain spots but still gross. There was a point in the summer that maintenance would just come in unannounced and scare the shit outta me. I resorted to buying a portable lock. Made a new bill on parking for $20-25 a month. Oh, my car got busted into (5th floor) and the office just said "oh sorry abt that", & I HAD to make the effort to request a spot on the first floor since its closer to the entrance. One time a guy was passed out in the gym and I never went again LOL but thats just my experience with it. Mail room would forget to hand in the amount of packages they emailed about, sometimes would miscount too. Elevators were pretty reliable, there was only one instance of a breakdown and someone being stuck. And lastly, I had a terrible and dirty roommate that would try to speak to me any kind of way and when I addressed it with management they did nothing. So don't expect any interventions with them for some kind of roommate agreement. The only good thing was its at the village and a good distance from campus. You'd probably pay slightly less than other apartments near by for your own room and bath (they raise it yearly anyways) but its not by much so consider your options wisely!!! read more

They gave me the wrong apartment then tried to convince me that a 4 bed 4 bath is a 4 bed 3 bath. I talked to a staff member at the office and she apparently didn't understand english at a basic level. On my lease paper, it says in bold 4bed/4bath and she kept telling me it meant a room and a bathroom. In other words, I had to deal with an incompetent staff member who lacked a brain to get nowhere. CHOOSE SOME OTHER PLACE TO RENT. read more

I'm rewriting this review because I've a decent space of time to consider all things. If you want the sparknotes version: Live here if you want a big, spacious room and don't care if your concerns are ignored. Pros: -The apartment itself is spacious. -My assigned roommate was a good person and we still keep in touch. -furniture, utilities, cable and internet are included with rent. -My R.A. gave me his personal phone number and is SUPER accommodating with any issues I have. -The manager is helpful most of the time. (If you can catch her, she never seems to be working when I go in.) Most office people are helpful. Cons: -Not a lot of overhead lighting. You'll get lighting in the kitchen and dining area, and (in my case) up the stairs, but not in the living room or bedroom. Makes for a dismal environment if you don't bring a lot of stand up lamps. -The bathroom a/c leaked and made the room damp and musty. I had to move to the other room in the apartment. (But the management let me so +1!) -There's one guy here that is a consistent jerk; I don't know his name but when I see he's the one working, I'll reschedule my day so I don't have to deal with him at all. "Oh God, Why" Circumstances: -Having the parking spot you've paid for randomly reassigned is a bad situation. Having your parking spot that you've paid for "randomly reassigned" three years in a row is a pattern, and if that happens you should be held accountable. -My roommate and I were gone over spring break and when we came back, her room was trashed. The ceiling had leaked while we were gone, and maintenance had just cut the rotted part out of the ceiling but hadn't patched it yet. Pieces of ceiling were all over her floor and all of her things were thrown to the side of the room. If you're in someone's home, be respectful of their things, it's common courtesy. -Due to health reasons, I sought a way out of my lease, early. (I was sick and wanted to be with my family.) Bascically I was told that if I was going to end my lease, I would be responsible for the entire year's rent, whether I lived there or not. If I was going to move out, they wanted the money up front, but if I was gonna stay, I could pay it month to month, as usual. Guess which option I chose? -I moved out of one room to the other (as I mentioned above) because my allergies were making me constantly sick. I told the office about my dust allergies and they told me I could take the next couple of weeks to move all my stuff to the other room. Except, a week later, they had changed the lock to the old room. So, I didn't clean it because, hey, locked door. When they had a cleaning crew come in, they didn't wait for me to answer the door before they entered, (they only knocked the first day, btw, the rest of the week they let themselves in with no warning.) Once inside, they started actually yelling about how dirty the room was. I had a duffel bag outside the door to the bedroom I heard it hit the wall. Meaning, my duffel bag with my electronics inside was thrown full-force against a wall. Great manners, right? -It gets better. Remember that dust allergy I mentioned? I came home a few days later to find the vent that covers the A/C unit was replaced. Cool, right? Well, it would have been excellent if the old vent that was COVERED in dust wasn't left for me to throw away. (If yelp allows me to upload pictures, I will. For now, here's a link: http://instagram.com/p/dNUOHeTWEW/ ) read more

All was going well here until the pandemic hit. With how nice the management was I would've thought that they would at least give tenants a break during these unprecedented times. All my respect went out the window for this place because if they really cared about us tenants, we should've been given the option to break our lease during amidst a global pandemic. Glad I'm done with this place read more

I have lived here for the past year since I was slowly running out of options and was desperate for a place. All the other 1 star reviews were really accurate. Living here was the worst mistake I could have made. These are just a FEW examples out of many many more: our apartment started off with the previous tenant's mess when we first moved in, there was no clear space in the living room and the kitchen counter was full of trash that they left behind we asked for multiple maintenance fixes, but they never did anything, the fridge had rust near the water dispenser and will probably stay there for the next victims problems with trying to communicate with management, especially tim (read the Kriz's review) they charged me after I left for "cleaning fees", even though my room was cleaner than they left it for me to move into, they'll probably just charge me and do nothing about it and let the next victim move in just to rob them of their money too theres also the issue with safety, the gates have broken locks, so that you can just push the door open and anybody could get in to the complex be right outside your door (ive seen random tweakers wander inside), and someone recently got mugged in the uvt parking lot even though theres a security guard watching the parking lot the only good thing about this place is the shuttle that takes you to ucr, and even then whoever designed the bus schedule had some screws loose. the bus leaves uvt every x:05 and x:35 and gets to winston chung at x:10 and x:40, so you would always have to go early or always be 5-10 mins late to your class. then to go from ucr to uvt, the bus goes around campus from winston chung to the flagpole with stops in between and finally leaves campus at x:26 and x:56 so that when you finish class, you have to wait a whole 30 minutes for the bus to take you back or walk which takes less than half that time. PLEASE FOR YOUR OWN GOOD DO NOT LIVE HERE. read more

I've been living here for a year now and overall it has been a great experience and for college students especially 2nd years looking for an apartment to live in it's a great option. It's cheap and only a 10-15 min walk to campus. They offer a lot of great amenities and maintenance is great! The only thing about this apartment is the location. It is right smack in the middle of where all the homeless hang around. And I had an incident where someone almost broke into my apartment. This building's security isn't great at all, they barely have any cameras, anyone can get through the entrance gate because residents pretty much let anyone in without question and staff will leave it open when cleaning, and the fire escape is able to be opened from the outside. They say they have security check the halls every night but I have not seen them once since living here. I only realized these safety hazards after the incident so if you are planning on moving in just be aware if that and most definitely install a ring camera. Otherwise this place is a good starter place, just be cautious and set up necessary precautions. read more

Don't live here!!! would give 0 star. I lived here for a month and I had enough, disappointed. 1. the staff are rude and arrogant, squaring accounts in every detail. They superficially smile to you but they actually try their best to drain your money. 2. smoking-free apt? NO! My roommate is smoking cannabis however the staff seems don't care about it and did nothing after you tell them. 3. Very loud noise coming from the freeway even if you close the window. 4. Tiny bedroom and bathroom, gloomy corridor. Enjoy your life in prison if you want. 5. Absolutely overpriced! Don't trust the monthly rate on their website, you actually pay more because it is a 11.5 month contract. read more

About 3-4 years ago they came in University of California Riverside collecting email addresses for a raffle. They've sent me constant marketing emails since. And even after I have specifically requested to "Unsubscribe" and have long gone graduated from UCR, they continue to violate email spam laws established in North America. read more

Management here is very nonchalant about their roach infestation and refuse to provide proper resolution. I would not recommend this place to my worst enemy. Tim is very laxed in his communications and that is if they answer the phone. I don't understand how people can treat students this way. I am writing this on behalf of a sibling as students tend to be easy targets with no recourse. This place has been covered by the news before for similarly shady practices. If enough people speak out, change will occur. Thanks for nothing, UVT. Update: reported to the BBB due to unwillingness to properly resolve issue . read more

I'd give it no stars if it were possible. I truly hated living here overall. I'll break it down into pros and cons. PROS: Cheaper than Grand Marc, Sterling, etc. Close to UCR. Close to UV, so if you want to eat out, a bunch of options are here. Free utilities Free shuttle to campus, with exception of lunch and dinner breaks for driver at 1 PM and 5 PM Free wifi, if you use an ethernet cable, the wifi runs smoothly, unless you'd rather bring your own router Furnished: living room has a TV stand, fridge, microwave, coffee table, a taller table, chairs, couch, and the bedrooms come with a desk and mattress, so of course the bed sheets are on you. Free cable if you bring a TV. Free food every now and then, and they let you know in advance. CONS: They act all nice, I remember when I came in around my freshman year at UCR (last year) to sign a lease, the staff gave me a cup of water and acted all nice, but ONCE THEY GET YOUR SIGNATURE ON THE LEASE/CONTRACT, THEY DON'T CARE!!!!! Lighting in the room is nonexistent. You have to bring your own lamp, plus extension cords or those multiple outlet things since most lamp cords are short. Feels more like a dorm. Car is more likely to be broken into. The boss at the leasing office, I think his name is Robert, is pretty douchey, and is one of the most condescending people I've ever met. He's pretty arrogant and thinks he's the best thing since sliced bread. I've watched him multiple times smile in a sarcastic way and laugh at residents who were requesting help. Staff can be tricky, especially when you put work orders in, and they never listen to any requests for the most part. Oh yeah, that "movie lounge" they got going on? It's basically the employee lounge. Walk in anytime during the day, and you'll see a bunch of workers just all chilling there, so it's never possible to actually watch a movie. A girl was just kidnapped in the parking garage, and they say they've upped the security since, but no sign of security guards/police/cameras. I lived on the side facing Iowa Ave., so it was always a pain to hear cars drive past your room at all times of the day. It was particularly annoying because I lived on the first floor, and on weekends, it was just a pain to hear all the drunk people singing and shouting about how they all "turned up." Walls are very thin, and my room was right next to the stairs, so on weekends I'd wake up to hungover people walking very loudly on their way out from spending the night. Fire alarms are pretty sensitive. The first week of school, back in September, someone on the upper floors threw an after party from Block Party, threw their bottles over the porch and into our porch area, and despite calling the police and notifying management, nothing was done. Management when we told them basically shrugged their shoulders and said, "I don't care." "Free laundry" isn't anything here. They limit you to three washes and dries a month, and "free laundry" is done on Wednesdays only, and the machines have a consistent tendency to break down. The sinks in the bedroom bathrooms have a tendency to clog. Thankfully, 7/11 right next to UV Towers sells fluid for the occasion, though it is pretty expensive. Oh yeah, if you want to sublease your place, say because it's summer, and you want to go home, they charge you a $200 transfer to do that. Douchey security guards kick you out of the pool after 10 PM, the only exception was because when the blood moon came out in April, he was cool, but other than that, they tell you to beat it. Since most of the residents are from SoCal, they tend to sign up for the 10 month lease and leave. That's all fine, but the problem is when you're on a 12 month lease like I was, they spend the summer months cleaning up the apartments to get it ready for the next batch of residents. They don't give you any advance warning on when they'll be cleaning your room. They just stick a flyer on your door that says, "During this week (MM/DD)-(MM/DD), we'll be doing cleaning. No warning, so just one day I was cooking lunch when I hear my door open and they just come with their stuff and just do their thing. They take advantage of the fact that most of the residents here are students living in their first apartment. I remember just one day my bedroom's toilet broke somehow and that I put in a work order. The maintenance guy comes in and tries to make it sound like he's being a nice guy when he says, "I'll waive the labor costs and only charge you for the toilet, plus shipping/handing, and the tax," before saying I should expect to get the bill in my mailbox soon. I called my mom to help me out and give me some advice, and she ended up calling the office and told them off that most apartment management just covers that cost. OVERALL: DON'T LIVE HERE! I REGRET LIVING HERE, AND IT WAS A TERRIBLE PLACE TO SPEND MY FIRST YEAR LIVING OFF-CAMPUS!!! YOU'RE BETTER OFF LIVING ANYWHERE BUT HERE!!!!! DON'T MAKE THE SAME MISTAKE I DID! read more

Lived here for 2 years, and it was okay. I don't have any other apartments to compare it to. Pros; the shuttle will be the best thing especially on a hot day Unlimited utilities, so AC during the summer is a blessing Close to campus and lots of options downstairs for food Maintainance is fast on weekdays Abundance of parking. Don't bother asking for a guest permit it's annoying, just have them Park on a spot without a designated number Security is around at night Cheaper if you share a bathroom with a roommate. Comes furnished Cons Remember these apartments are occupied by college students. Most don't clean nor maintain their own home. Especially bathrooms and kitchens. Don't expect a spanking new apartment like in photos or even the tour. Noise is constant even from the 6th floor I can hear the gate always being slammed shut and open. Someone is always running their car obnoxiously in the parking structure. Eventually got used to it but it's still annoying. AC in the gym is a hit or miss Staff can sometimes be rude and inconsistent Had a package come in from Amazon, couldn't recieve it because it wasn't in there system yet, but the box was on the table. Was told to wait til I got the email notification... Didn't happen until 5 hours later after it got delivered. Something is always being "fixed or checked" , therefore water is shut off and apartments will be entered. At times I've witnessed random people enter the gym to use facilities. Not the safest but still bothersome. read more

I'd give them no stars if possible, this place had some plus sides, but after the sh*tstorm they put us through, methinks not. Pros -Utilities and furniture are included. They also have a decent sized pool and two grills for the summer time. - The shared living area is pretty large, and individual rooms have locks and bathrooms, which is definitely a nice perk. -Depending on your room number, some suites have a balcony as well and its got one of the best views in Riverside. Cons Hooh mama, here we go. Strike 1: After we came back from winter break, a leak had formed and there was water damage. We mentioned it to the office, but nothing was done. That water damage turned into mold, still with no help from the office. After repeated complaints all the way up to the manager, we finally got moved to a new room after it got so bad the apartment started to smell. A few months roll by, and they demand that we move back into our old apartment and that everything has been "taken care of". Wary of a potential lung infection, I went back to my old apartment in advance and found nothing had been done, and that the 3 foot line of water damage coming down from my ceiling was definitely still there. Strike 2: I get a call one night from a friend who works in the office saying my motorcycle has been tipped over. Now I FREAKING LOVE my motorcycle, and was pissed but understanding of the situation. I'm told to come back the next morning and fill out a form. I get to the office the next day and the people seem completely unsympathetic and unhelpful to what has happened. One guy even went so far as to say, "Oh, it was just tipped over." Wrong. Next time, when someone tips over your Chevy Silverado you can tell me how it was "just tipped over". My roommate got the same response when someone broke into his car on the sixth floor. How bout dat security? But the Strike 3 icing on the cake: Our neighbors usually throw sketchy 100+ people parties, which are loud as hell, but hey I'm not one to be a buzzkill. That all changed one night when I hear "BLAM BLAM Get the fuck out of my apartment!" Seriously? I know it's Riverside and all, but I'm not paying $740/mo to have shootings go down next door. You'd think living next door to the RA would guarantee some safety, but I guess not. Going along with the trend, the office did absolutely nothing to reassure us that things had been taken care of, and it was only after I inquired that I found out that the tenants had been moved to a different floor, but not evicted. O.o Good location, but for what it costs, you can find crack houses with more security. read more

So most of these complaints are coming from students fresh from their parent's homes and expecting the top notch luxury they are accustomed to. These are student apartments people. You're expected to get a bedroom, bathroom, living room and kitchen. People complaining that their roommate leaves trash everywhere and doesn't do dishes is beyond ridiculous. Tim (manager) has been very professional and kind to me every time I called, stopped by or emailed for something. Complaints that they don't take cash? If you're mad at a leasing office for not taking cash, you should still be living at home. You can always pay with a money order for no additional fee. Maintenance has always been responsive and helped with issues we were having or provided a time frame that they would be there to fix it. The occasional washing machine or dryer won't work but if you tell the leasing office, they'll let you switch your stuff to another machine and they'll pay for your load to get done! read more

First, I came in with a optimistic and positive attitude and toured this place 3 times with friends, family and roommates BUT This place is absolutely deceiving, ridiculous and overpriced. Don't even think about moving here. The model apartment might be nice and clean but the actual apartments are dirty, smelly and disgusting. When I first moved in, the floors were sticky, the bathroom toilet was broken and disgusting. I had a non flushing toilet the moment I moved in. They came in to fix it the next day and I guess they did, because it flushes but it wont stop flushing, so now I have a toilet that wont stop running most of the time and works like a normal toilet sometimes. Next, the late fees are ridiculous on top of their overly expensive apartment rates ($75 late fee). Trust me, you can find ridiculously nice apartments for $500-600 / month, if you are willing to sacrifice a tanning room no one uses, a computer lab with printers that are suppose to be free if you bring paper but there is never any ink and the useless movie theater where it always smells like weed. Finally, the rude service. The initial tour to get you to sign your contract has exemplary service but once you pass the signature and you're locked in for a year, they do not care about you. The front desk students aren't rude but aren't nice either. They'll do what you ask but in the most careless way possible that it makes you think that they're ALWAYS having a bad day. Other notable things: Parking garage sucks ass because its shared with UV and residents have to park on the fourth floor and above. The pools close at 10pm and we were kicked out by a douchebag security guard. Their fire alarms ALWAYS go off. I remember one day, the fire alarm went off every hour from 9 pm till 2 AM. It pissed everyone off. The fire marshalls came and made a huge scene, it ended up being nothing even important. Overall. DONT LIVE HERE and DONT LET THEM RIP YOU OFF. THEY RIPPED ME OFF AND TOO MANY OTHERS OFF. read more

The staff does a great job when it comes to enforcing the face mask policy which I appreciate. They have been following all Covid-19 regulations. This is a great first apartment for students because it comes completely furnished and has all the necessarily appliances such as a microwave and a fridge. I especially like that utilities are included with no cap and that we are provided with free wifi. The maintenance team is very courteous when entering your apartment and will complete any work order asap. However, this apartment, just like any other apartment will have tenants who aren't satisfied with anything so don't believe every negative review you are reading. Overall, this apartment is great, I moved in in 2019 and will definitely be renewing my lease. read more

The apartment itself is ok. It's the staff & management that stinks. The first night I moved in there was a drunk bum that walked off the streets and into our complex. Note: there are gates to this complex, but they are never shut. The bum banged on our door and said he was going to kill everyone inside. Safe, huh? After calling the police to have him removed, I wanted to speak to management and be moved to a different room. They would not allow it, nor would they do anything to prevent it from happening in the future. Later that year I the A/C unit started leaking in my bathroom. I had to put a garbage can under it to stop the water that was leaking into my bedroom carpet. I called maintenance and they came in, inspected it, then just left. I was left with a watery bathroom for days before it was fixed. It leaked again later in the year and the same thing happened where it took days to get fixed. The second time they came in to fix it, they also left orange paste ALL OVER my bathroom that I had to clean up. Later I found that my white face towel had dirty fingerprints all over it. Ridiculous! When you fix something you do not dirty something else. I had to go to the office and complain and even then it's a fight to get anything done around there. At the end of the year they check your room before you leave to see if there was any damage. They walked through my apartment and said everything looked fine. Weeks later my roommate and I were billed a cleaning fee. I had to call them multiple times before they would waive the fee. After the horrible service they provided throughout the year, there was no way I was paying that cleaning fee especially since any damage would have been due to their lack of promptness when a problem was reported. Don't live here. It looks nice when you tour it, but that's just for looks. read more

This apartment complex barely deserves a 1 star rating. The staff at the facility are unfriendly, incompetent, and seem bothered every time you go into the office. The office is poorly organized and there are always papers and binders everywhere which they often times have to go digging for, say if I want to get a guest parking pass or get a key to either the game room or study rooms. If you were considering using the amenities they sold you on when you signed the lease, don't set your standards too high. They have the most inefficient process of lending out the keys when it comes to reserving a study room. I couldn't have thought of a worse method other than maybe a having a lottery that includes all the tenants. They let individuals borrow the key for 24 hours at a time, however you can keep the key as long as you want because there are no repercussions for returning it late. As the staff stated, "[we] can't punish you for turning it in late". Most of the time the study rooms are empty anyways but you can't use it without the key. The maintenance staff is a hit or miss. When we moved in, the cabinet under the kitchen sink looked moldy and when they came to 'fix it', they told us to scrub it off ourselves. They have also repeatedly ignored maintenance requests and simply stated that the request was filled without even coming to look at the problem. They have this $200 gift card for referring a friend, but good luck getting that. They never seem to have any in stock when you ask for it. Also, after my time living here, I would never subject a friend of mine to living in this complex. There's a roommate selection form you can fill out if you want to live in a less expensive apartment unit, but don't have a roommate in mind. I thought it was a great idea to find someone I'm compatible with, except the execution of the roommate matching is poor. The people I'm living with now are the opposite of what I put on the form, and are inconsiderate of the shared environment we have. This was brought up to the leasing office and they said to "talk it out". The problem persisted but the office could care less. They made halfhearted attempts at scheduling a roommate meeting but could care less about the follow up. Even when they were informed that there is an extra individual living in the apartment without paying rent they didn't care and did nothing about it. On the plus side if you think the rent is too expensive, you can double up with a friend and split the cost of a single room, obviously they won't evict you from the apartment even if they know what you're doing. The paint on the building may look new, but the place is falling apart. During the first week of move in the fire alarm went off every other day. The permits in all of the elevators are either missing or expired, which explains why they're non-function at times with caution tape over the entrance. The front gate to the building also never seems to be working and is sometimes propped open. I'm not too keen about this idea especially with all of the crime reported around the area by the UCPD. The list goes on and on about the agony they put you through in trying to enjoy the amenities of the apartment. The idealized manner that they portray themselves in is a façade. If you're looking for a nice, quiet, and clean place to live, there are plenty of other places to sign a lease. I'm sure the smaller staff to resident ratio at other locations will lend to a friendlier living environment. read more

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To start off moving in/out of this place is a pain because you have to park on the 4th floor at the best and you have to move everything up and down the elevator for both the parking garage and getting to your apartment floor. The only pros I can think of is that the maintenance staff will be there either the same day or the next day of when you put in your work order. Also the rooms they give you Are pretty clean. The con is the office staff. They are NOT helpful at all and the most they can do for you is activate your key or give you overnight parking permit passes. We tried talking to the financial guy about our problems and he basically kept smiling and laughing at us. He was downright RUDE. DON'T LIVE HERE YOU WILL REGRET IT! read more

they do not care about their tenants. they do not. they will trick you into signing a lease with a false incentive and then not offer any way to terminate the lease even within a global pandemic! read more

This place doesn't enforce anything. They make you pay for parking but don't enforce it when someone parks in your spot. Also, there's a big group of homeless people that basically live right outside the building. Makes me feel really uncomfortable to walk outside the building sometimes. Also, they keep increasing rent so beware of that. read more

Horrible customer service. My husband and I were eager to find an apartment for my 17 year old daughter who will be attending UC Riverside in the Fall. We drove from far, had an appointment since a month ago, and had friends who were meeting us there. Unfortunately my daughter forgot her I.D., so they did not let her do the tour, completely defeating the purpose of seeing the housing facility. When my husband asked the manager to explain the logic behind each person providing an I.D. the manager did not have an answer. I understand the importance of safety and security, but not to the extreme of requiring an underage minor to provide I.D. when her parents are there. read more

University Village Towers - Only appreciation I have for this place is we ended up signing a lease at Sterling Highlander. - Apartments Near Me - Riverside, California

Overall experience wasn't bad. Everything furnished, however my closet has deep holes in them, the kitchen was getting wrecked, gum on the wall. etc. I was pissed off the most about my bathroom. The toilet didnt flush since the moment I moved in. turned in a lot of work orders and they came to fix it and then it breaks again. I have no idea why my toilet out of all of my roommates doesn't work. it's annoying to have to constantly tell them each week it doesn't work. read more

Saying this place sucks is an understatement. Would give negative stars if possible. They charge you for stupid shit and rent is increasing. Also they don't accept cash for rent, forcing you to pay online which charges you a convenience fee so you pay more than the rent you agreed to pay. Did not mention this at all.The apartments are dirty and the bathrooms are cramped. Would never recommend this place ever. Stay clear. The maintenance people even come in your room without permission. Find a better apartment. Grand Marc right across is probably better. Again avoid at all costs. Don't make the same mistake I did. Update for the past couple of days they have been doing fire alarm testing and it has been so disruptive and annoying. Literally every 5-10 minutes the fire alarm goes off. Never again will I live here once my lease is over I'm gone. read more

I'd give it a 0 if I could. The staff here will let you live in abusive conditions - they let me and all 3 of my roommates basically live off antibiotics because they would not take care of a resident who had been storing biohazardous, rancid substances in the refrigerator. They kept assuring us that the issue would be resolved which is partially why we stayed for an entire year. Spoiler! The issue was NEVER resolved and eventually ALL of us had to buy our own minifridges because we no longer felt safe cooking/eating in our apartment. The manager is very rude and also tried to scam me, pricing my rent $30 higher than my roommates until I pointed it out. Had my roommates and I not have had a casual conversation about when rent was due, I'd have lost $30/month living in those awful conditions. If you try to cancel your lease, they try to force you to sublease the room to someone else. So unless you're really good at convincing people to basically take over your rent, find somewhere else. They have had 0 mercy on residents during the Covid19 pandemic. Not surprising considering I was told by a reliable friend that they will try to scam residents when they move out by claiming the room was left uncleaned. Take pictures and make sure you have evidence of everything! This place is run by monsters, not humans. read more

tiny rooms size of a prison cell and the worst thing about living here is it's next a freeway and a busy street the windows and walls are thin and it's so loud from the cars your bed vibrates and the room shakes it hurts my ears so bad living here my mental health is suffering Earplugs don't help and who wants to wear earplugs just to live in your home.also there are bugs here they charge way too much for rent in cali nowadays read more

Not safe. I am currently living in a first floor apartment on the street with 4 other girls and have legitimately been scared for my safety in my own room. On many, many occasions I have heard people screaming, shouting, and scratching against my window at night. There is no security here. Regardless of what they say, management could not care less than they do now. I didn't see "security" until my 5th month of living here, and all he does is watch people park. Gates were busted for nearly 2 months, allowing anyone into the complex. I have made 3 different work orders regarding the leaking fridge and fire alarms that management was "checking" and failed to ever quiet. They chirped until I pulled them out of the walls and went to management. The woman in the front said I'd be put down as priority the next day for the handymen, but 3 weeks later they're still not fixed. This place is disgusting. I am easily paying $300 more a month than I should. Super excited for them to try to charge me for broken appliances they refused to acknowledge in the first place. Literally any other complex in Riverside is safer than this one. If you go to UCR, just live in student housing. read more

I think this place honestly isn't that bad. There are probably more cons than pros to this place. So let's start at the beginning of the year and work our way to the end. Move-in: They say you get free parking spaces. YAY... the catch? You have to be one of the first like 30 people to move in or you either pay $30 a month for the first floor or $20 for the 4th and 5th floor. Two elevators only for everybody for all 8 floors. Luckily I only had to make 3 trips so not that bad, but everybody else I could see had mounds of stuff and could tell it took them a while. My overall move-in experience was alright. Living there for the rest of the year: Honestly, was not that bad. We tried to keep our common area as clean as we could but some things were already messed up or dirty when we moved in. Such as the ceiling and the couches. Rooms were actually surprisingly clean. The people who lived above us we heard almost every night doing some sort of construction or moving around. EVERY night. We knew we couldn't file a complaint as there would be no point. So other than the noise above us, it was pretty quiet. The freeway though, you could hear pretty dang well, rush hour, gg. Leave your window open and you won't be able to fall asleep. The nice thing though was walking to campus took 10 minutes from there to the Arts building (to Psych it took about 20-25 depending on lights). The parking garage, my car never got broken into, buy my roommate's did. Stole the battery and spare tire. They broke into all the Hondas that day. Luckily, mine was a Dodge so mine was never touched. But yeah, UVT does not take responsibility for it. They claim it to be safe because of a guard but he does not do anything but walk around. They are strict on towing though, if you park over night, they will tow you. When leaving for class I think I saw I car a day getting towed. I heard it's a lot quieter than GrandMarc though, like the walls are thicker at UVT. Also laundry does suck because it costs 2.50 total to wash and dry. More than dorms! This comes out of your own pocket too, free laundry day sucked because I had class all day on W. Post-leaving: Just got charged $40 for cleaning in the common area. Just me though! I called my roommates, none of them got charged but me. The manager even said "all of you are responsible for it" so why am I the ONLY one paying? Yeah, it's not a lot thankfully, but when you say all, you mean all 4, not just me. Staff is/was(?) super friendly and saw them around outside of school. I'm not sure of the staff now but I actually liked them and felt they were there to help you in any way they could. What blows is last year when we signed the lease we got no prizes but this past year they gave away iPads, Kindles, gift cards, you name it, and I'm like... where was that last year when we signed up in FEBRUARY?! So I got kind of ticked for that and we received nothing. Other than that the main reason this is 2 ratings is because your car can be broken into, freeway noise, false advertising on their part and the only reason it's not one is because of their friendly staff when I lived there. OH and it's super close to eating and stuff so that always was a bonus, just walk to eat wherever. read more

It hurts to give a star to this place at all. If you bring a car, there's a ridiculously high chance that it will get broken into. Mine got broken into THREE times in ONE week January 2010. And of course, the apartment will take no responsibilities and will not put in cameras or gates. They tell you that you get free laundry service. What they don't tell you is that it's only on Wednesdays from 8AM to 6PM and you get 3 washes and 3 dries a month. They also tell you that you have 24 hour computer lab access. No. They tried that and two of the three computers were stolen. Okay, fine. But then stop advertising '24 hour computer lab access.' And the coffee bar? It's literally a bar with a coffee maker on it. You could make better coffee in your room. The entertainment lounge that they supposedly have open for everyone has basically become an employee lounge. Seriously. Go look for yourself sometime and see if there's anyone in there and if there is, they're wearing a UVT employee shirt, right? Yea. Oh and the shower drains ALWAYS clog. Have them come fix it, clogs in two days. Fix, clog. Fix, clog. The staff is terrible - for those who said they didn't know why people say they're bad, they clearly haven't had to talk to them beyond picking up mail packages. They lie all the time and make excuses for everything. They will say anything to get on what they think is your good side but be really sneaky and go behind your back to do things like go in your room without your permission - thinking that you won't find out. You know that they plan things against you when you do something they don't like because they have little meetings to discuss the "issue" in their leasing office and when they see you coming, stand up to try to get a better view and make sure it is you, and then stop talking. They have also been racist between my housemates when I lived there [2009-2010]. All in all, signing the lease is pretty much signing your life away because it's so specific and binding that there is no way you can get out of it no matter how bad the circumstances/conditions get. AND after I left, they tried to charge me more money for stuff at the apartment that they never said anything about when I was leaving. Just don't live here. read more

This was my first time living away from home at a bright eyed 17, and I can honestly say that choosing University Towers was the worst decision I made. They had a roommate "match" type survey so you can move in with people you'll get along with. I was a first year arts student put into an apartment with 4 third year computer science majors who had been living together for 2 years already. So the test is bullshit. They don't manage their parking garage so some stranger was always using your assigned parking spot and you have to scramble for another spot. If I remember correctly, this is the parking garage where someone was kidnapped a few years ago. I love feeling safe. Some of the gates that use a key code didn't even lock anymore. The elevator permit was expired, and on multiple occasions the elevator stalled between floors. Don't move here. read more