Had the best purchasing experience of my life. Everything went smoothly and was in and out of the dealership in just about two hours. Thanks Guys... read more

Avoid Jeep Glendora service. I brought my Wrangler in for a roof leak during heavy rain and provided photos and video at drop-off. None of it was documented. My vehicle sat there for a week with minimal communication, and I had to repeatedly call for updates. They ultimately claimed they "couldn't duplicate the leak." However, when my vehicle was returned to me after a wash, it was actively leaking onto the front seat--on their lot. Paperwork was incomplete and had to be corrected by hand at pickup. The most concerning issue: when I tried to schedule a return visit, I was told they could not book me due to a "note" on my account tied to the survey I completed. I was then repeatedly lectured about how my survey score impacted the advisor personally (Serena). Being denied service and made to feel uncomfortable for providing honest feedback is completely unacceptable. Lack of documentation, failure to diagnose a clear issue, poor communication, and unprofessional conduct. I would not trust this service department with my vehicle. read more

I should of looked at the reviews before coming to this mediocre dealer. Service manager is unprofessional and very confrontational. Very unprofessional staff. read more

This complaint is directed at the service department, specifically Service Manager Ryan and Service Technician Antonio. On January 5, 2026, I received a phone call from Antonio advising that the work performed on my truck for an electrical issue had been completed; however, he stated the battery was dead. Given that the vehicle was in for an electrical concern, I questioned how the repair could be verified if the battery was nonfunctional. Antonio was unable to answer this question and stated the battery could not be jump-started or courtesy charged. To avoid a quoted $600+ charge for battery replacement and labor, Antonio and I agreed that I would return on January 6, 2026, to remove the battery myself and replace it independently. According to Antonio and the diagnostic documentation provided, the battery was listed as failed. Upon my arrival on January 6, I identified myself and explained the purpose of my visit. The initial employee I spoke with appeared unaware of the situation and consulted Antonio, who initially stated he was unaware of the battery issue. After I explained further, Antonio acknowledged the situation but stated that I could not retrieve the battery without paying $150 in labor to have it removed, which contradicted our prior agreement. During this exchange, I expressed frustration and made a verbal remark comparing Antonio's handling of the situation to that of a "16-year-old," which prompted Service Manager Ryan to become involved. While another employee had begun escorting me to retrieve my tools so I could remove the battery, Ryan intervened and stated that I was not permitted to remain on the property. Ryan accused me of threatening an employee and damaging dealership property after I placed my hand on a metal workstation while speaking. I was ordered to leave immediately and informed that both my vehicle and I would be removed from the property, and that I was permanently banned and would be trespassed if I returned. During this time, I observed my truck being started and driven without issue--without a jump or charge--contradicting the earlier claim that the battery was dead. Following this, Ryan altered his statement and claimed the battery was not dead but "going bad," and further stated that he was unaware of the communications and representations made the previous day. I subsequently had the battery independently tested. The test results showed an 86% charge and full rated cold-cranking amps (CCA), confirming the battery was in good working condition. Based on these events, the dealership attempted to impose excessive and unnecessary charges, either $600+ for an on-site battery replacement or repeated $150 labor fees for removal and installation of a customer-supplied battery, despite the vehicle operating normally. The conduct of the service department--particularly management--was misleading, unprofessional, and inconsistent with reasonable customer service standards. read more

Glendora Chrysler Dodge Jeep Ram - Car Dealers Near Me - Glendora, California

Bought windshield wipers today and they went out in the rain and put them on for me free. Nick in service was nice and did it for me. Thanks Nick! read more

If I could give zero stars, I would. Unfortunately, that's not an option. Ryan personally drove away my business. When I completely a survey about my experience. he became upset and repeatedly told me to take my business elsewhere. His attitude was rude and condescending throughout the interaction. My car still had issues after the work they performed. Ryan claimed a road test had been done, but I have photos of the mileage that suggest otherwise. He kept insisting that reviews are based only on customer service and not on performance. However, customer satisfaction, response time, problem resolution, professional behavior, and productivity are exactly the reasons they received the review they did. As Ryan advised "take your business elsewhere". read more

I needed warranty work ony car. They said they fix the wrong part so they had to do another diagnostic on it. It took them 3 days me never moved the car. I talked to the service manager who was really rude I finally took the car to another shop he found the problem right after driving it. It got fixed in a few hours and warranty covered it all I will never go back to that jeep dealer again. read more

This dealership is either unethical or grossly incompetent!! Always ask for old parts in writing on your invoice! Why? If you have to ask why, you don't have enough experience with or understand Glendora Dodge. Do not waste your time with more than an initial complaint to the GM! If you want results, go here and let them investigate. It is a government entity to protect us from businesses like Glendora Dodge! https://www.bar.ca.gov/ I have a friend that bought a new Jeep from them! They tried to put a used engine in that new Jeep! Unconscionable! There is a dealerships from my experience, Mc Peeks in Anaheim that seem fair. Glendora Dodge has made shady decisions since May 2016! Beware! If you deal with them, it may appear you received value, but their labor fees rates are far above market! Your after market insurance won't pay (example: Endurance) However, Ben Franklin said it best " An enemy is a curse, but a pretend friend is worse!" Multiple employees from the top down are indeed "pretend friends" and only a fool gives $$$ to pretend friends! I will let the small claims courts help me get reimbursed for my unnecessary rental car fees! Punitive damages will be requested! I will update my court case! Lastly, Corporate customer complaint is a joke. It's Stellantis group! You cannot escalate to a supervisor! The idiot agents (spoke with 8) will not admit that they expect you to pay for a $279 diagnostic knowing that they will not repair your car your car even if the dealerships do not fix the problem! I paid $1,600 plus for nothing! Chase Visa would not reverse the charge! After you pay $276, Stellantis will imply them may help you with a fraudulent $1,600 charge for zero repair! They won't! They knew my car was out of warranty and still implied they would remedy a bad experience! They won't! They tell you it's your decision to pay whoever as your car is out of warranty! It's corrupt and unconscionable! This is a fact! Not an opinion! Beware everyone! read more

Friendly, overall good service . Just beware this is a dealership which means you will pay top dollar for their service. In January of 2026 the shop hourly rate is $255 dollars . read more

So...it turns out that Ryan Suchanek (Service Manager) is the Son of the GM/VP Lonnie or Loni Suchanek....which is most likely why Ryan feels so entitled to speak with his customers the way he does. I was reasonably upset speaking with Nick the way I did as he never listened to my concerns and just took Jeep's word for my issue as "normal" - my previous 2 week stint at Fontana Jeep hadn't even come to that conclusion with Jeep Engineering. So Ryan calls me after I gave Nick my thoughts and I thought maybe he was going to de-escalate and start over...but no this guy decides to escalate by telling me I shouldn't speak to Nick that way...HaHa! Guess what dude...I am the customer!! So they also placed a comment on my paperwork that "I" am not allowed to return to Glendora Jeep.....just friggin laughable....as if I would ever go back to this joke of a dealership......good luck folks if you decide to give it a try.....cause you'll be right back here typing your own negative experience. I'll be reporting this dealership/service to Jeep. read more

Their service department has no respect for customers. Antonio Bojorquez is a horrible service rep who lies and likes to act intimidating. The service manager Ryan Suchanek is extremely unprofessional as well. Took my truck in to get the RF hub replaced and was initially dealing with Serena. It was right before new years so I understood there would be a delay due to the holiday. Serena assured me the vehicle would be fixed quickly and should be ready by Friday. Friday we heard nothing so I called and spoke with Serena, she looked it up and apologized and stated the vehicle had not been touched but would be fixed first thing Monday. Monday comes around and Antonio calls my husband and tells him that the battery is dead and it's $600 for parts and labor to replace it. Of course we have questions and Antonio could not answer them and sounded like he was making the answers up. My husband went down today 1/6/2026 with the intent to disconnect his battery and take it to auto zone where it's under warranty. When he shows up Antonio told him he had to pay the labor rate to have the battery disconnected. My husband went back and forth with him and then Ryan the service manager came out. He immediately escalated the situation and told my husband he is not welcome at this facility anymore and that he would have him escorted off property. My husband said he wanted to pick up his truck and leave and stated we will not be coming back. Magically the truck starts and they bring it for pickup however my husband cannot pay yet because the paperwork/work order was wrong. It said nothing about the RF hub being replaced. So he had to wait for that to be corrected to pay. Serena assisted him with this and he let her know that he has to come back to pick up my car and he doesn't want Ryan to call the cops if he sees him. Serena stated he wouldn't and my husband left to come get me from work. I went into the service department to get business cards and was greeted by Antonio, I asked for Serena and was informed that she and Ryan were in a meeting with the GM. I then asked Antonio if he had been the one communicating with my husband yesterday and that's when he started to laugh and stated that "all calls are recorded". His smug demeanor and attitude towards me were uncalled for and unnecessary. I then called the dealership where I asked to speak with the GM. The receptionist let me know he was unavailable and took my info so he could call me back when he was available. I asked if the calls were recorded and she said no. So Antonio is a liar and bad at his job. Loni called me back after I called again and left a voicemail asking for a call back. I thanked him for calling me back and let him know why I had called. I explained the situation and he seemed to also have questions. He stated that he was going to look into it more and would request the paper printouts showing the battery was dead. I asked for an in person meeting once he receives these as we would like to see them as well. He stated he would get back to me and my hope is he does. Clearly there is and has been an issue with their service department and the service manager Ryan. If this dealership is smart they would replace the employees causing the issues. I understand the customer is not always right but they should still be treated with respect and based on the reviews I've read Ryan is incapable of doing that. read more

Had my jeep compass there for almost a month for noise coming from the steering my service advisor Antonio told me it needs all kind of parts for my suspension. Got it back and it's making even worse noise and I also told him that it has all the warning lights going off. It's still happening. He told me that the car was good running condition the noise was gone clearly a lie. If you need to take your car in for service do not go to this place cause it's a scam and a rip off they say they do to work but they really don't do anything and they keep your car for a long time and nothing happens. Stay away from this dealership. Do not buy a car from them and do not take your car there for servicing. read more

All I have to say is believe all the negative views given here. I have never experienced such bad customer service and repairs as well as no interest in correcting their mistakes from management on down. read more

I took my car into Glendora Jeep for service and later received a survey, where I provided honest feedback about my visit. Shortly after, Service Manager Ryan called me -- not to understand my concerns, but with an attitude and zero empathy. The tone of the call was so unprofessional that I had to disconnect. What's worse is that when I tried to schedule another service appointment, I discovered he added a note to refuse service altogether. When I called to address it, I received the same dismissive, confrontational attitude. As a long-time customer, this is unacceptable. No consumer should be treated this way, especially after providing honest feedback meant to help improve the experience. I'm extremely disappointed in the lack of professionalism and respect. read more

Went just to look and left the same day with this 2025 Willy's. Reader was the salesman who helped out my fiancé. He made his dream of getting a red jeep come true. I don't remember the name of the sales manager but he was also very nice. read more

Glendora Chrysler Dodge Jeep Ram - Car Dealers Near Me - Glendora, California

I always have a great experience with the service department at Glendora Chrysler. They truly take great care of me every time I come in, and it means a lot that they actually know me by now, it makes the whole experience feel welcoming and stress free. The team is friendly, professional, and makes sure I understand what's going on with my car without any pressure. Coming here is always enjoyable, which says a lot when it comes to car service. I really appreciate everyone here and highly recommend them! read more

If I could give fewer stars I would....Wow, where do I start..... I first came to these guys to get my wife's brand new Waggoner repaired under warranty for a coolant leak. I had to call them multiple times to get an appointment because nobody would call back when I left a message. I finally got someone to get me an appointment which was weeks out and I took it despite my brand new vehicle burning coolant and stunk as we drove it. When the car was finally looked at, it was clear that they had no idea what they were doing as I was told it was a turbo issue, a water pump and finally it was just a coolant leak...... I was quoted the end of the week, it took them over 3 weeks to fix a coolant leak! They never provided updates, I had to call them every week to get updated, to which I was provided inaccurate time estimates every time. I let it go, thinking it was just a mistake and nobody is perfect. My new Ram truck then started having an infotainment issue. It is most likely an update issue or something simple like flash/ update. I get there and they indicate that it would be at least 2 stays to diagnose it (yeah, been told that before). I said why can't you just call me when you are able to take it? They said "it doesn't work like that". I Contacted the manager who refused to take responsibility for their departments faults and then thought it would be a good idea to say that I was the problem for expecting the dealership as well as Dodge to take care of this warranty issue without dropping off the vehicle without a rental. He was non-responsive, indignant and it is clear where this service department is getting its shortcomings. He told me that I am welcome to go somewhere else despite me as well as my family having decades of purchasing Ram trucks. It's clear that customer service is backwards at Glendora Dodge and I will not be buying from them and re-thinking Ram completely. All this anguish to a customer for a silly infotainment issue? Really? Shape up. read more

Took my 2004 jeep Cherokee into Glendora Dodge, Jeep etc. for a factory recall years ago for some minor item and got it back with the electrical fried. The power windows no longer functioned nor did the power door locks. When I confronted the dealer they denied any damage done by them. I ignore all recall notices from Jeep now cause I realize it's a ploy to upsell repairs. I believe the their service department is incompetent and will damage your vehicle. Never went there again. read more

I did get a lemon law lawyer and settled our case. Turns out these trucks come with bad transmission slip rings. read more

Glendora Chrysler Dodge Jeep Ram - Broken New Dodge Ram 3500HD Diesel - Car Dealers Near Me - Glendora, California

Buyer beware. The only decent experience was the sales rep. Recently purchased a used 2021 Rom 1500 Big Horn. Here is where you have to be careful with these guys. Their finance manger is quick to educate you on the car business. He warned us of specific scams dealerships will try to pull. We'll get back to him. Instead let's talk about the EXACT scam the sales manager pulled that the finance manager later warned against. Behavior to make you suspicious - When you start negotiations with them (don't bother, they don't budge) they have you complete a 4 square form, very common in the industry. There should be no new information added from 4 square to contract. The sales manager returned with a warranty ON THE CONTRACT for over $4000. I am not sure about the legality of that practice, but it is super shady and should make you reconsider doing business with a place that has practices like these. I wanted the warranty anyway but the sales repenter offered. Full Price add-ons you didn't ask for - LoJack. A $1300 option that they install on every used car we saw. It an unnecessary forced add on. Obviously they will slip in the warranty if you're not careful. I would read everything that they put in front of you three times. Questionable practices - I have purchased my last 5 cars from the same lot. I advised them of this and that we would need another car soon. Used cars have the HIGHEST margins by far of any cars on the lot. The warranty and LoJack are HUGE margins. They would not lower the price on anything. Not the LoJack they installed. Not the warranty the sales manager added to the contract without asking. Nothing. Terrible employee interaction - The Finance Manager. I understand dealing with the finance manger is the least pleasurable part of the buying process. I don't think he was doing it in a sexual harassment way, but by the 14-15th he called my wife gorgeous when asking her to sign, it wore out quickly.Other comments such as, "and ma' lady signs here" are simply cringeworthy. It's dated and chauvinistic to address a woman in such a way during a business interaction. The 80's are over. 7 days after the vehicle was purchased the passenger visor broke. Came right of the headliner. Does the warrant sneaky sales manager added on cover such a repair, of course not. There are a ton of places to buy vehicles. My suggestion is easy, go anywhere else. read more

These guys are great! Even when it's just warranty work, they are always greeting us by name with a smile taking us home quickly with shuttle service and completing the job on time! Even our salesman sees us on the sales floor and brews a fresh pot of coffee just for us, Wow! I arrived with paperwork ready for a quick signature and my truck was running with the air conditioner on ready to go. What can I say? These guys are the best! I would give them 10 stars if I could. Thank you Glendora jeep Chrysler You guys are doing a great job and have the best team! John schleis - iAssemble Anything! www.iAssemble.org read more

Glendora Chrysler Dodge Jeep Ram - ONTIME service department air conditioner on and ready to go! - Car Dealers Near Me - Glendora, California

Absolutely the worst dealership service experience I've ever had. If I could give zero stars, I would. The service department at Glendora Jeep is a complete disaster. The Service Manager, Ryan, is dismissive, unprofessional, and seems more interested in making excuses than actually fixing problems. Communication is nonexistent you'll have to call daily, and when you finally get an update, it's vague at best and downright misleading. The General Manager, Lani, is no better. Instead of taking responsibility or trying to make things right, he doubles down with a condescending attitude and zero accountability. It's clear customer satisfaction is not a priority here. Save yourself the frustration and take your Jeep somewhere anywhere else. I will never return and will warn everyone I know to steer clear of this place. Service manager requested vehicle to be picked up and was released in unsafe driving conditions. read more

Do not bring your car here for service. Do not purchase a car from them either. Their customer service is horrific and completely rude. The service manager and Forman are incompetent. Service advisors just pass the blame and nothing gets done. They have refused to fix a problem on our 2022 TRX. This issue has a known service bulletin and was replicated by a technician but that was not good enough. Documentation from them states the VIN doesn't qualify for a TSB. We believe it does but when asked to have them show me that they were unwilling because the person who was there wasn't the advisor and the manger was gone and so was the dealership manager. They have had the truck for 3 weeks. Never communicated with us and got a massive attitude when posed with questions. Please think wisely about where you purchase and take your TRX's for service. This place is seriously horrible. Specifically avoid Ryan and hey avoid Serena too. From the other reviews it doesn't seem like we are the first. The service manager Ryan said we'd probably have better luck getting it properly diagnosed somewhere else. Say no more!!! Attached the documentation for context. Calling dodge corporate to find out where the competent place they speak of is to fix this under warranty. Update: driving out of the dealership the problem was present and occurring. read more

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I've taken my car here for service since I bought it new in 2022. No more. It wasn't the service department. It was parts. I called and got a quote. When I went to pick it up, the price was 30% more. Parts employee insisted he never quoted me the price I got from him over the phone just 1/2 hour prior. The part was cheap so that's not the issue. I would have been fine with "It may have been a misunderstanding" and I would have purchased the part from them. But he pretty much called me a liar. No worries. I got the part from a nearby dealer for the exact same price I was originally quoted from the parts employee at Glendora Dodge. Going forward, that nearby dealer will be getting my service business. read more

I have had all my Challengers serviced here since 2011. The drive is around 43 miles round trip. Why make the drive you wonder.... great customer service, decent prices. Serena in the service department is my go to gal. Kinda like my hair dresser, I can call her, tell her the issue, and like any hairdresser, will schedule me in. I highly recommend Glendora Dodge.. read more

I had some work don't to my minivan there and provided Matt with my extended warranty info. He called me back and told me nothing was covered but I went ahead with the repairs. It cost over 4k. I later found out that in fact everything was covered he never even called according to the claims department of my warranty provider. Unfortunately by the time I figured all of this out it was past my 30 days to alert my warranty company of any repairs so I had to eat the 4,000. They have also kept my van for 5 days for a routine service. I will never return. read more

The folks at Glendora Dodge ROCK!!! Like nay others, I do not like the hassle of buying a vehicle. With frank and Debbie, at Glendora Dodge, what hassle? They made my life so easy. Their straight shooting approach made a life time customer out of me. read more

Such a waste of gas and time! We where talking to Lyndon(sales guy) ahead of driving miles away from our home for a specific advertised vehicle, relied on the price he quoted us at, was at the dealer within a few hours. Just to be greeted by Young guy by the name of Damien who really seemed to not have much leverage who constantly attempted to be a mediator between his manager and us who didn't even bother to come speak with us, poor people interacting skills in my opinion. Disappointed for sure! Guess someone else will be able to benefit from our pre-approval as we where already approved! UPDATE**** it's great to see a dealer that cares enough to make the wrongs right! Takes the time to go above and beyond to explain any misunderstanding to ensure they keep happy customers! Lyndon went above normal expectation and made sure we returned with full explanations of the process and fees. It also helps that Rick Manager took the time to explain pricing, and negotiated fairly. Ian went above and beyond to get to know us and what value we needed from add on's. As a business owner my self I know we may unfortunately sometimes have mistakes but it's not about the mistake it's about how you fix it! Thanks Glendora jeep for this amazing keep we are absolutely happy customers who will refer other happy customers! read more

Glendora Chrysler Dodge Jeep Ram - Sorry about the pic my filter was on lol - Car Dealers Near Me - Glendora, California

PLEASE READ AND TAKE YOUR CAR ELSEWHERE I am not one to write a review unless it warranted to highlight a positive experience or a horrific one, in this case, I feel it is my obligation to share my experience for any potential future customers that plan on taking their vehicle for service at this location. I plan for this review to be long and detailed so I can expose how they conduct their business and treat their customers. Prior to writing this review, I thought my experience was a one off, but I noticed a pattern of similar complaints from other customer reviews. Naturally, most customers would go to the closest dealership for service out of convenience. In my case, it was out of safety as my Jeep kept dying out on me while I was driving. From a customer perspective, we should not see any delineation between other Jeep dealerships, most especially if the vehicle is still under warranty. We also seek comfort, accountability, peace-of-mind, and trust that our vehicle and customer experience are the fundamental focal points from one of the largest US automakers. I purchased my Jeep on April 1st from the Orange Coast Jeep dealership in the OC which is 40 miles away from my house. It was a CPO, purchased additional 5-year extended powertrain and certified added care warranty, and was told that I had bumper-to bumper warranty for the first 3 months. At the time of purchased, the battery was not working, and the dealership replaced it with a brand new Mopar battery. While I was driving to work on Monday April 3, a check engine light appeared. I had no worries as I assumed I had coverage. I took out my ODB2 tool and checked the faulty code. The codes were P1AC6 and P1AC7. I took my Jeep to the Glendora location to investigate in hopes to have the issue resolved in a timely manner. This was the start of my whirlwind experience of owning a Jeep. That first engagement internally had me questioning if I should've gone to the dealership where I had purchased my Jeep. Serena was assigned to me as my service advisor. I explained to her what I had experienced and she and a few of her colleagues insisted that it was an auxiliary battery failure. Keep in mind that my Jeep wasn't even in the system yet, but as the techs were all listening in, they all insisted they knew what the issue was before even inspecting it. While Serena was taking my info, I saw firsthand on how they were treating their customers over the phone before I was even a registered customer. Once they got off the phone with that customer, they talked so much crap about that customer in front of me. While Serena was entering me onto their system, she had trouble finding a certain electronic document to determine if my issue falls under warranty. I had to guide her through the application menus to assist with finding what she was looking for. Clearly, she was either new or required more training. She eventually called over a colleague and he helped her find what she was looking for. She said she couldn't tell me if the issue would be covered and requested that I take my Jeep to Orange Coast. It was almost closing time and I was confused on what to do as I have never been told from other vehicles that I've owned, to take it to the dealership I purchased from. She explained that every dealership is different and confirmed with me that it was safe to drive my vehicle home. The next day (Tuesday) as I was taking my toddler to school, the engine cut out twice. In addition to the check engine light, I also received a battery alert. A couple of other messages appeared that the auto start/stop is not working as it's not charging, and that functionality will be reduced. Luckily, I wasn't very far from his school when it occurred. Although I wanted to take my Jeep to Orange Coast, I didn't think it was safe for me to drive over 40 miles to drop off in the condition my jeep was in and took it back to Glendora. Serena said they will have a tech investigate and she'll call me when they find out what the issue is. However, to start the process, she either wanted me to pay for a service that was covered or have Orange Coast authorize the work. Two days later (Thursday) Glendora finally got authorization from Orange Coast to proceed with the work and received confirmation that my Jeep would be done by Friday. I called Serena as I haven't heard anything, and they said they are working on it. She then later tells me that they are replacing the auxiliary battery and I should have it the next day (Friday). I eventually get a call in the afternoon saying they don't have the battery and would have to order it. At this point I'm agitated as it's been 4 days of telling me that they are working on my jeep, but then later saying it's not in stock. **PLEASE SEE ATTACHED PIC FOR THE REST OF MY STORY AS I HAVE REACHED THE CHARACTER LIMITATION** read more

Glendora Chrysler Dodge Jeep Ram - Part 1 Continuation of my story as I reached the character limitation. - Car Dealers Near Me - Glendora, California

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Called for service quote two weeks ago, I was quoted 1400 for replacement of six injectors. I called back today to ask an additional question, the same female service writer had to re-calculate the quote and came back with a total cost of just over $2000 for the same work? I didn't bother to question the higher quote for the same work???? read more

Our 2023 Dodgers Durango had a sensor issue and we had to get it towed here on a Saturday only because it was the nearest dealer. The attendant who was there was rude and unhelpful. Then they kept our car for over 2 weeks without offering a loaner. Sensor was supposedly not covered under warranty. Overall bad read more

This review is for the Sales & Service department. I bought my Chrysler 300S here some years back. I had a great buying experience & the salesman Jim was really nice, funny & helpful. Fast forward to today & 50,000 miles later. I still love my car & it has been really good to me. I had it serviced here yesterday & the service department people were nice, informative & communicative via phone too. Our service guys name was Christian & there was also a lady that helped us out at drop off. I didn't catch her name but she was nice, thorough & complimented me on how well I've taken care of my car. Thank you for taking good care of my "Leonidas" we will be back soon. read more

Glendora Chrysler Dodge Jeep Ram - When I first purchased "Leonidas" - Car Dealers Near Me - Glendora, California

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Do not bring a vehicle to Glendora CDJR for service. I'm not one to leave reviews but this needs to be shared. Brought in a 21 Wrangler for a dead battery. Veh originally purchased new in Feb 2021. In April 2023 this same vehicle had a dead battery at only 14K miles. Glendora Jeep replaced the battery that time for no charge under warranty. They said the battery was bad. Forward to Jan 2025 and the battery failed again. Brought to Glendora Jeep and it took 2 days for a call back which is normal for them communication has always been poor. They said the battery was severely discharged and they charged it and it was now "passing all tests" and would be good to go. Gave no explanation for why it was discharged. This cost $112 to charge my battery. 2 days after picking up vehicle it would not start again and had to be jumped. Brought it back to dealer and again took 3 days for them to call back. Writer Matt told me that the battery was now bad, yes the one that a week earlier was a good battery. He quoted me $302 and said this was a break and not charging labor, only the battery cost. I reminded him that the battery was just replaced in 2023 and it should be under warranty. I had told him this when I brought it in. Matt looks it up and says your right we will cover it the battery has a 3 year warranty. A few hours later he calls back and says he could not get it to go through and will have to charge me the $302 after all. When I ask why he says because the first time they replaced it under the basic car warranty 3yrs/36K miles. Ok but the new battery has a 3 year warranty/guarantee right? Yes but because we did it under the factory warranty we can't do it again. Matt was polite enough and I asked for the service manager. That's when I speak to Ryan. This was the most unpleasant and rude person to ever deal with. I was polite and asked him if he knew the situation. Ryan says yes every step of the way I know why your car is here. He repeats the same as Matt and says if they put the new one in today it will be covered for 3 years. I asked about why not 3 years on this one put in 2023 should be covered til 2026. He replies that's not how it works it's not my choice it's corporate policy not a dealership thing. You are the type of person who wants your own policy not gonna get it. You got one free battery already it's not happening again. I asked him about customer satisfaction etc and he replies, he has a business to run and his business is not to make people happy. He kept cutting me off saying I'm wasting my time I'm not going to win. Then began berating me more telling me I need to maintain my own vehicle and it's not his responsibility. Told me to either authorize the work or come pick up the car. I called 2 other local CDJR dealerships and explained this to them. One asked for my VIN and they were able to verify the battery was just put in less than 2 years and 10K miles ago and without question said they would replace it under parts warranty. They said the factory basic warranty has nothing to do with this issue. So I picked up my Jeep and took it elsewhere. I have no doubt that service writer Matt got push back from Ryan especially when I was first told it was covered and 2 hours later it was not going to be covered. LIES, DECEIT, UNPROFESSIONAL. Take your time to read other reviews you will see a trend. I also noticed that the last few times I've had this vehicle and my Cherokee there that they do not ask or send you a review even if your experience was a good one. Most writers beg you for a great review that's how they survive. My guess is they don't send email reviews anymore because they know their customer service is horrible. Some other reviews even say they made a phone appointment and a writer said to take their car elsewhere because they had provided a bad review in the past. This dealer seems to push customers away even on warranty work where they get their money back from Corporate. I will never return to this dealership for a purchase or service. read more

Wow, wish I could write a good review. But I can't. Most car dealerships are pretty sleazy. This one looks all nice and clean with lots of smiling faces... but it's just as sleazy. Long story short... the salesman READER was all smiles doing the deal. Then it came time to close the deal with the finance guy. Here are the lies READER told us. 1. "All cars come with a full tank of gas". LIE. The finance guy says only NEW cars come with a full tank of gas. ( This car was test driven allot and has a few hundred miles on it.) 2. "The Lojack system was a "Lifetime" purchase." LIE. The finance guy says it's only a trial subscription and will need periodic renewal 3. I always get a trucker hat or free tee shirt when I buy a car. I refused to sign the "Due Bill" until I got these things. READER says ".... dont worry about it. Sign the Due Bill release, go get your cashiers check, and when you come back we can get you taken car of." LIE. So we go get the check, come back to trade the check for the keys and the swag. NOPE. No hat, no tee. If a dealership will LIE to you about something as stupid as a free tee shirt, they will lie to you about anything. I WILL NEVER RETURN TO THIS DEALER FOR ANY REASON!!!! If your smart, neither will you. read more

Today is march 23 2024. Amazing the customer service this place has. I'm still waiting for that phone call. Thank god I found Glendora tire and brake which was capable of fixing the leak in the differential. Glendora dodge would have just been stringing me along until today, 20 yrs later. read more

Do not take your vehicle to this place. All I wanted was the truth and apparently they do not value the truth. My vehicle was there for over 3 weeks, they called me to pick it up 2 times and the check engine light was on before I made it home, less than 10 miles. I took it back both times and the first time it cost me an additional $1500 on top of the $2400 already paid. The second time was because they forgot to reconnect a belt. They crashed it on the test drive and did not ask me who I wanted to repair it. They just took it where they wanted for the front bumper and a few other cosmetic repairs. They initially refused to tell me who was driving my vehicle. I had to speak to the General Manager of the dealership to get information. One guy in service told me the accident was after hours and another service guy told me it was prior to closing. I still really don't know the truth. This all happened about a month ago but I didn't want to write a review until I was able to be reasonable. Well the check engine light is on again and no way in The world am I taking my Ram to this truth challenged service department. I thought taking my RAM to the dealership would be a great experience. It was the worst experience ever. The RAM is diesel and all of the repairs are within the emission system. This place could improve everything about their service department. read more

Worst Jeep service. Don't bring your Jeep here or they will just mess it up. Very rude staff. Customer service is the worst. Brian the service manager was very rude. Management should look at this. You will lose a LOT of customers. read more

I had a great experience here. Conner Vasquez-Niles was my sales rep - he did a good job of understanding my needs and working all the back and forth with the bosses to get to an agreeable price. Once we agreed on price, the details were sent via email and I made my way in. Conner was waiting for me as I drove in. Conner, Loren, Steve and Debbie took care of everything smoothly and honestly, explaining everything as they went. Conner did a full walk through of the car, making sure I understood everything. I had to drop off my rental at Enterprise -- Conner followed me there with the new car and had one of his team members pick him up, so I didn't have to make the extra trip from Enterprise. A great experience. Kudos to Conner and the team. read more

Horrible customer service! My husband and I were serious buyers looking to purchase a 2023 Ram truck. We drove to our local Glendora Ram dealership and a salesman named Frank assisted us. Frank showed us the truck I was interested in. Frank wrote my phone number down and told me he would call the next day. He got busy with another customer so we didn't discuss numbers. Frank never followed up with a phone call. Poor salesman service right there! We shopped around at other Ram dealerships. A few days later after work, we called the Glendora Ram dealership about 20 mins to closing and spoke with another salesman ( black male with a unique name) who had told us if we came "right now" he would give us a good deal and give us a good price. We arrived at the dealership just 12 mins later and immediately this salesman walked over to have us fill out a form to run our credit and take our IDs. I told this salesman that I first wanted to see the truck and that I wasn't filling out my credit just yet and so he paused, and then his attitude changed! He grabbed the keys, walked over to the truck in the outside parking lot, unlocked it and walked away. The salesman could have cared less at that point! I couldn't believe what we were experiencing. (At this time we had already visited two other Ram dealerships and their customer service was exceptional!) This particular model/color was the one I wanted in their lot and we decided to walk back in and possibly get a sale with this salesman even though I didn't want to deal with his horrible service. We walked back inside to speak with the salesman who was sitting at his desk and he immediately told us that we can call tomorrow to speak with Frank if we wanted. My husband asked him, "Well I thought you wanted to discuss numbers? Frank showed us the truck and never followed up with us." This salesman said, " You can talk to Frank" and he got up and gathered his belongings and lunch bag as he was ready to leave. My husband asked him, "So you don't want to talk numbers? You told us to come down here when we called." And the salesman ignored us. I couldn't believe the service we experienced! We walked out. Glendora had the exact truck I wanted, but we decided to purchase a truck with BRAVO IN alhambra! They had a large inventory and the Best customer service and follow ups! They earned our business! read more

This Service Department is reckless and purposely endangers the lives of their customers. I have brought my car here several times for the same problem, air conditioning not working properly with a strong super-glue like odor coming from the vents. On each visit, they do the exact same thing, park my car out back for a couple of days (while they do the commission-paying jobs first) then call me to say, "We topped off the refrigerant and did a software update, there's nothing wrong with it." A few minutes after I leave their shop the smell returns and the A/C still malfunctions. I take the car back and they do the exact same thing again. A 2019 newly purchased vehicle should not require having the refrigerant topped off repeatedly. If that is the case, then obviously there is a leak. This disgusting odor has been in my car for the past 5-6 months. The odor that they claim they never smell has made my family and me physically sick. My five-year-old daughter has vomited in the car because of the smell. My family and I have experienced headaches, sore throat, burning eyes, cough and pain in the chest (probably lung issue), dizziness, nausea, and a strange taste remains in our mouths from inhaling this poison. On 3/22/22, I took my car back and met with service advisor, Omar. I tell him how disgusting the smell is, how it is affecting me/my family and how long this has been going on; this is what he writes on the Service Order "Customer states A/C has a faint smell coming into cabin" (see attached picture). He purposely minimized my concerns so that his technician would put in the least amount of effort to find the problem. Then he has the nerve to tell me, "This time we will do a thorough inspection." Meaning what, that the previous times I took it in they did not do a thorough inspection?! So you wasted my time on previous visits and blatantly lied to me?! Omar did not hesitate to say in an annoyed tone of voice "if there is a leak in the evaporator, it is an 8 hour job." If that is what it takes then that is what they need to do! No, not this place. If it does not involve a cash-payment, they will invest little time in finding the problem. I also overheard one technician say to another just a few feet away from me, "we don't make money off of warranty work." I could not believe what I was hearing. These people are only concerned with the repairs that will benefit them than to ensure that a customer that paid 42k for one of their POS's is not being intentionally poisoned by a leaking chemical. Omar calls me on 3/23/22 to tell me that there is nothing wrong with my A/C, the technician does not smell anything and no refrigerant was added. No surprise there as that is what probably caused the leak to begin with, constant overfilling of refrigerant. They could care less that they are intentionally poisoning people. However, he had no problem telling me that they can spray deodorizer in the vents to mask the smell, but I would have to pay for it. Yes, why not make a few extra bucks off of someone even when a serious problem persists. Amazing! I told Omar that if the chemical odor is still present I would not accept the car until they fix it. Without telling me, he has the technician spray deodorizer (this time at no cost) into my vents so that I would not leave my car there. Now, I am inhaling baby-powdered scented poison. Why would he have the technician spray deodorizer if there was no odor? I also asked Omar if they checked the A/C with a "Sniffer" (device goes into the vents and tests for leaks) and he again had the nerve to tell me "they DID NOT use the sniffer because they found no reason to use it." Are you kidding me??!!!!! They will BS people until the warranty expires and THEN they will be able to diagnose the problem for a couple thousand dollars. Unbelievable! I opened the hood of my car and that natural layer of dust that forms over the engine compartment was completely untouched as if no one bothered to look under the hood. Yet Omar claims that they checked the HVAC system, sensors and all this other BS yet my engine compartment is completely untouched. Again, proof that they did absolutely nothing to diagnose the problem. My wife and I have decided to have our family examined by Kaiser for chemical poisoning and any physiological damage. I have had a sore throat for approximately six weeks. My wife and daughter no longer ride in the car and if I need to run the air conditioning, I have to roll down the windows. I will be looking to speak with an attorney and will be filing complaints with the Better Business Bureau, The Bureau of Automotive Repair, Consumer Affairs, and The Los Angeles County District Attorney's Office Automotive Fraud Unit. If they want to play with the health and safety of my family, then I WILL make every attempt to expose their deceptive practices and if need be, pursue legal action. read more

Glendora Chrysler Dodge Jeep Ram - Omar's comments - Car Dealers Near Me - Glendora, California