In a shopping center in between an In N out and Chick-fil-A sits a Hyundai dealership. With prettiest clean cars and a group of people that make car shopping(dare I say it) enjoyable Now we have been to a few dealerships and for us this experience has been ok, sometimes disappointing, as our credit is not the best. But here we must have test drove about 6 different cars, and looked inside about the same and our sales rep Miriam was truly the best, she is so kind and patient and professional. Her attitude always stayed positive and we asked questions she would get the answers. Now along with her we had Javier and Oscar this outstanding team got us an amazing deals, something I thought wasn't even possible, but they did and we are so grateful. If you're in the area and want to stop in and take a look around, please ask for Miriam, and enjoy your car shopping for once. read more

See all

I am extremely disappointed with my experience at this dealership's service department. I brought my vehicle in for an oil change expecting it to be properly serviced and safe to drive. My vehicle alerted me to an oil issue through the Hyundai app, and I noticed a burning smell along with the dashboard alert. This was incredibly alarming because driving a vehicle without sufficient engine oil can lead to catastrophic engine damage and create a serious safety hazard if the engine loses power while driving. No customer should have to worry that their vehicle may have been placed at risk after a routine service appointment. Especially when their occupation is driving small children. To make matters worse, I have called the service department multiple times and have been unable to reach the service manager or receive a return call. The lack of communication and urgency regarding such a serious concern has been just as frustrating as the issue itself. I trusted this dealership to properly maintain my vehicle, and instead I have been left with a car I do not feel safe driving and no answers. I hope management takes this matter seriously, thoroughly investigates what happened, and treats future customers with the level of care and accountability they deserve. read more

CardinaleWay Hyundai - Glendora - Auto Repair Near Me - Glendora, California

See all

Absolutely horrible customer service and the most disrespectful management. Avoid at all costs. Had a lease return, which Hyundai direct told me to take to any dealership and without an appointment. As soon as I showed up they said we don't have time for you or room for more lease returns. They told me drive 30 miles to another dealership. Asked for a manager and was told too bad. Would never ever buy a car from these guys. read more

They switch the window sticker on the vehicle back to the original when I was making the purchase. It did not match at all. It was at least a $3500 difference on the MSRP. read more

We made an appointment weeks in advance. During the call, we double and triple checked this location can do it and was assured we could. This was on caution because the other locations had already said no to us. (Lease return) When we got there, they did not honor it or assist as in any way. Told us there was "no appointment" and tried blaming another location that we didn't call, lol. I get it, it's not a sale so you don't want it. But honestly in the auto sales world, good relation is important, no? Will definitely not buy from here in the future, and do not recommend dealerships who don't uphold promises. read more

Well still no response from dealer. Everyone there passes it off including business office staff, parts people, service and sales, When you explain no one calls back they do exactly what finance does and ignores including finance mgr. I wouldn't buy gap ins from this place. No one picks up at this dealer read more

Saul Mejia, our Service Advisor, was absolutely EXCEPTIONAL from start to finish. What could have been an incredibly stressful and inconvenient situation was made so much easier because of his professionalism, communication, and genuine care for his customers. He was informative, patient, and consistently kept me updated throughout the entire process, which gave me so much peace of mind. What stood out most was how empathetic and understanding he was. He never made us feel like "just another customer." He truly took the time to help, answer questions thoroughly, and make sure everything was handled smoothly and efficiently. His follow-up and attention to detail showed how dedicated he is to providing outstanding service. It's rare to come across someone who is not only knowledgeable and professional, but also kind, reassuring, and proactive during a difficult situation. Saul turned a frustrating experience into a manageable and stress-free one, and I am incredibly grateful for all of his help. Saul is truly the kind of person people hope to work with during situations like this, and his professionalism and compassion did not go unnoticed. THANK YOU SAUL MEJIA! read more

We just bought a new '26 Santa Fe and are loving it and then some. If you are in the market for a new car, or even pre-owned, make sure you go in and ask for Ping. This guy is amazingly helpful and had answers to all our questions. Definitely recommend this dealership. read more

I towed my car 26 miles specifically to avoid the two incompetent dealerships closer to my house. This one turned out to be no different, just farther away. No clear estimate. Unnecessary services pushed aggressively. A condescending attitude that made it clear they view customers as targets, not people. This is not a service department. It is a pressure sales floor with a lift. Saul, the service manager, missed his calling and should be pushing refurbished wrecks to unsuspecting used car shoppers. He'd be a top-seller. On top of that, they set my lights to DRL and killed the battery. Whether sabotage or ineptitude, just another reason to avoid this place. Three Hyundai dealerships. Zero acceptable experiences. At this point, the failure is not location-specific. It is the brand. I have no confidence left in the Hyundai service network whatsoever. read more

Worst experience! Will no longer be a Hyundai customer. Customer service drags their feet on issues they create. My lease ended in December, I came in, and traded in for another lease, was told everything would be free and clear as I was jumping into another one of their cars. They said they would draw up all that was needed and even remove my old to my new in the app. This did not happen . As I had to pay an additional payment and it took them over a month for them to reimburse me with multiple follow ups. The new car had damage, they made a terrible job at fixing it the first time around and then took them another month for them to fix that. Then I start getting texts that I owe for mileage and early termination?! I contact the sales associate who says I have nothing to worry about , it's all been fixed on their end . I continue to get these so she says she'll have Fausto or Javier call me back. I get nothing . Now I get an 11 point hit on my credit , I have called multiple times to speak with someone , leaving messages to call me back and nothing. Absolute joke for customer service . STAY AWAY FROM THIS PLACE ! I will be submitting a formal complaint with corporate as well. read more

Have been coming to Cardinale since it was just Glendora Hyundai. They've gone through several changes throughout the years, but it is still my preferred Hyundai location to take my car for service. I've come to trust the service advisors here as they're always helpful with my services and have provided honest and open feedback on whether or not a particular service is critical to get immediately or if I can wait, so I appreciate that. The waiting area is quite clean and comfortable; there are always snacks and free water and coffee available. WiFi is also readily available, and I often will work in the lobby while waiting for my vehicle to be completed. They will uber you to your desired location if you have a major service being performed. Overall, a great dealer/service location. read more

Worst service department. My 2025 Santa Fe went into safety mode while I was going up Kellogg hill on the 10 fwy. I had the car towed to the dealership where the service department had horrible costumer service. They treated me like I was inconveniencing them. When I asked for a rental, they said they would need to check if the car was under warranty. Apparently it took days to do this until I finally had enough of not having a car and told them I needed a car. Then gave me the tiniest bright green car, which I think was low of them. There was no communication or updates on my car. When my rental contract ended I took it back to the dealership where I was told with an attitude that I wasn't called and my car is not ready, so basically why am I there. After weeks they called my husband and told him the issue with my car was that I had filled it up with diesel and warranty would not cover any of it. After going through insurance and paying our part, turns out that wasn't the issue with our car. The car ended up going into safety mode 3 more times and is now classified a lemon. Also come to find a mechanic took my car to his home and ran errands with it over a weekend. Overall the hyundai staff offered horrible customer service. They had no sympathy or even patience for us, who were going through a stressful time. We definitely didn't want to be out a car and most of all didn't want to be dealing with THEM. The lack of communication and wrong diagnosis was just unbelievable. Will never go there again. read more

I've always loved Hyundai and had a great experience with my Elantra, which I purchased in 2020. I never missed a payment and had no issues with my lender Unfortunately, the vehicle was totaled in December 2025 and my personal auto insurance fully covered the loss. What's been disappointing is the lack of support from the dealership regarding my GAP refund. The finance representative I dealt with did not disclose his name and appeared to work through another person, which made communication difficult Instead of providing clear guidance or assistance, he continually redirected me to the lender, even though the GAP coverage was purchased through the dealer I expected more transparency and support during a stressful situation, especially as a loyal and responsible customer. I hope the dealership can improve how GAP claims and post-loss situations are handled in the future read more

Dear "Service Manager", ​I am writing to formally report an incredibly disappointing and unprofessional experience I had at your service department recently. ​On 06/08/2026 at approximately 230 pm 1430 hrs , I visited your location for parts. During my visit, I spoke with two service representatives: one named Matt, and another named Brian Hernandez. ​When I asked them a question regarding my vehicle part , both individuals began laughing at me as if my inquiry were a joke. I even ask them why are you treating me as if I had done something wrong or did they not love their Job because they seemed to be upset on helping me order my part and answer my questions, While I was still speaking and trying to address my vehicle's needs, they simply walked away, leaving the conversation entirely. ​As a customer, I expected a basic level of respect, clear communication, and professionalism. Instead, I was treated with mockery and dismissed. This behavior is entirely unacceptable for any frontline staff representing Hyundai. ​Furthermore, I finally placed my order invoice 108516 and service was like i was taking up their time from looking on social media, as someone who lives with PTSD, being openly laughed at and abandoned mid-conversation by individuals in a position of service is deeply triggering and distressing. I am bringing this to your attention not only because of how it affected me, but because I want to ensure that no other customer--especially anyone dealing with similar health struggles--is subjected to this type of humiliating and insensitive behavior in the future. ​I trust that you will address this matter directly with Matt and Brian Hernandez, and that appropriate steps will be taken to ensure your staff maintains a professional, respectful, and empathetic standard of customer service. ​I look forward to hearing from you regarding how this situation will be handled. ​Sincerely, ​Victor G read more

I brought my vehicle in for an oil change and 30,000-mile service. At drop-off, I clearly stated that the driver's side rear tire had triggered a low-pressure warning the day before. When I picked up the car, I was told there was nothing wrong. The next day, the same tire triggered the warning again. I called and asked if the tires had been rotated--because if they had, the issue would've moved with the tire. Instead, I was told the tires were "wearing evenly" so rotation wasn't necessary--despite the fact that I was charged for it. As a solution, I was offered a $25 credit and told I could spend another $250 on a diagnostic--on a tire your team had supposedly just inspected and cleared. That alone was insulting. I then took the car to America's Tire, where they immediately located a large nail in the same tire and repaired it on the spot--for free. They also gave me the nail, which I now have as proof of what your team somehow missed or chose to ignore. This experience was unacceptable. Either the inspection wasn't done thoroughly, or worse--it wasn't done at all. I now have serious doubts about the entire $600 service I paid for. At this point, I no longer trust your service department and will not be bringing my vehicle back. I expect the $25 credit to be refunded to my credit card immediately. This isn't about the money--it's about principle and complete failure to do the job I paid for. read more

CardinaleWay Hyundai - Glendora - Nail from car tire - Auto Repair Near Me - Glendora, California

See all

Worst dealership ever. Shady sales people and manager is a true guilt tripper. Great vehicle but the sales people are just straight up aggresive. They will guilt trip you till you buy. read more

Well we bought the car but I'm sitting here nauseated because of the run around. First on the price, then on the offer, then getting the fricking car and them handing over the keys. Would not recommend this dealer. Sucks. read more

This dealership gets 5 FULL Stars from me! Why? Because Bryce Cummings spent a week texting details about the purchase with me ... BEFORE I drove 2 hours from San Diego to buy the car I wanted. They got me the car I wanted, at an EXCEPTIONAL price!!! Bryce was on his day off when I came in, and dealership staff were ALL equal in perfect Customer Service. They honoured his promise as though it was their own. It's very simple. I bought the car that I intend to give to my little girl in 16 years. And YES, I have faith in this Brand that much. My Nissan is hitting 200k soon, keeps going on a gas combustion motor. Wanna know something? I've seen 100yr old DC motors still kicking, I'm an Electrician. Bryce? You're the F-bomb awesome. James 1 and 2? You're both amazing! This DEALERSHIP? If I win the lottery tomorrow, I'm buying Hyundai for all friends and family... from THIS dealership! read more

I purchased a new Santa Cruz two years ago at this dealership, and it has been a wonderfully reliable vehicle. It's a solid product, and I love the car. Recently, the vehicle began to hesitate while starting, so I naturally checked the battery...which rated "good battery" in a few local part houses. I was pretty much stumped, so decided to take my car, which of course is still under warranty, to CardinaleWay Hyundai. And I will tell you in no uncertain terms that I am elated that I did!! I walked in the customer service office, where I was warmly greeted by an associate named Saul. As I relayed my issues to him, he listened intently to everything I said, making notes while waiting to interject; I felt he was giving me his undivided attention, and he showed concern for my problem. He pulled up my information, and he informed me that indeed my car was under warranty. After a brief tour under the hood, he recommended that I leave the vehicle to be inspected to ascertain the problem. He said depending on the parts, it would be a couple of days to diagnose and fix. He immediately asked me if I needed a loaner, and that it would be no problem to provide one for me. Although I declined the spare car, his dedication to service never waned...and he had an even, professional demeanor throughout the process. I will say that his attitude was truly positive and pragmatic, and I appreciated his concern to get things done. (I have been to quite a few dealerships and their service dept., and as most of you know, this isn't always the case). To cut to the chase, Saul called to inform me that they had diagnosed the problem, and that they found a few other things that needed to be fixed. Again, they were very thorough; they fixed the problems they encountered in a timely manner and with professional quality. He texted me around 1:00 to say the car was ready...a mere 24 hours after I dropped it off. I found that amazing and , well, refreshing. The service rendered, the polite and attentive tone throughout the process, and the professionalism by each person I encountered was fantastic! I don't write reviews very often, but felt compelled to write this one. Because of the way this entire process went, I strongly recommend Cardinale Hyundai. read more

Yoli, Miguel, and Jose were incredibly patient with us throughout our dealership experience. We had a lot of questions and explored various cars, but Miguel stayed in constant communication and answered everything thoroughly. I appreciated how they clearly laid everything out on paper. I fell in love with the Palisade Night Calligraphy Edition! Would definitely recommend this place. read more

CardinaleWay Hyundai - Glendora - Hyundai Palisade is pure luxury - Auto Repair Near Me - Glendora, California

See all

Being upfront honesty, and at least having the right information not holding people there all day, not giving the information that we were asking for before starting the whole process read more

The good: the people in the service department were very helpful. Peter helped me and he is very friendly and charismatic. He told me everything I need to know about my 60,000 mile maintenance. The work was done on time and from what I could tell everything worked out fine. Of course it wasn't cheap but it didn't surprise me. The negative: when I returned to pick up the car, I was told they charge 3% on a credit card. Of course I had no cash or check so I was stuck. In the future, I'll probably go to a dealership in New Mexico where I also frequent. $36 in Credit card fees just ticked me off. They don't do that in New Mexico. read more

Very happy we went to this place we had the opportunity to meet Ping great sales person loved personality and humor very knowledge of what he was selling, then we met Alejandro HERNANDEZ, which little rough around the edges but great overall we did drive away with the car that we wanted it at a great price and a great deal and will definitely come back and let family and friends know about this place read more

I went into this dealership on a Friday morning, Cardinale Way Glendora, for a test drive on a vehicle my wife was interested in. We met Oscar and our experience was cordial and informative. I called back to test drive another vehicle trim and was informed that Oscar was not available but Amanda could assist me, I made an appointment. We test drove two cars and I asked about what offers I could get on the two cars. Amanda went to get Lee, a manager. I explained what I needed, offer sheets with options on financing and cash. The Ioniq5 has Hyundai $7500 cash and $1000 competitive owner discount. Lee said I could get the offers and had me give my email to Amanda. Even though I had requested an offer by email on Friday morning, Saturday at 7:35PM I get a text from Amanda, cost for one car (Tucson) and nothing for the other car (Ioniq5). I responded that I needed the VIN #s included and also the offer on the Ionic5. Sunday at 12:11PM Amanda responds back with "absolutely". 1:37PM Amanda texts me the VIN on the Tucson only. This morning, Monday, I text Amanda that she was supposed to send me an offer on the Ioniq also. Amanda decides to no longer answer me now. I call Cardinale Way and ask for Amanda and I'm told she is busy and will call me back. After several hours I called Cardinale Way again, Guess who answers? I asked Amanda why she didn't call me back and a flood of excuses starts to flow, all with no apology. I asked why I never got the offers emailed. I asked why she wasn't providing what I asked for in her texts. Again excuses which don't explain why she couldn't take 15 minutes to provide what was promised. I am told Lee will send me the Ioniq offer. I explain how I have been disrespected by their inattention and will post my experience. Amanda offered no apologies or even seemed to care how I felt. Shortly I receive an email from Lee with the Ioniq offer, and literally just writes " Here is your quote on the Ioniq5 Thank You". It is like they are resistant to provide this information and the short and curt response shows their demeanor is less than professional. Do they want to sell a car? Every contact with Amanda after the test drive became a revelation that I was not being respected as a customer and Cardinale Way was letting me down. Most everybody knows that car purchases can be a trial. I just expect a level of respect and customer service that Cardinale Way of Glendora was not able to provide and even went to a level of disrespect. I have been in contact with 8 other car dealerships in the last week and none of the others has shown such problems. The other dealerships have been more than helpful and respectful, on the phone, by text, by email and in person. I write this review to inform others and also so that Cardinale Way can assess their actions and make attempts to treat customers with a better attitude and service. Would I recommend Cardinale Way of Glendora? I will not and I am surely going elsewhere with my money and time. read more

CardinaleWay Hyundai - Glendora - This is my text thread with Amanda. After I request the Ioniq offer, she stopped answering. - Auto Repair Near Me - Glendora, California

See all

We were looking to purchase a new Hyundai Palisade and were referred to CardinaleWay Hyundai . We worked with Santiago and he was fantastic. He was knowledgeable, patient and honest. He listened to our new car wishes and found the perfect car for us. If in the market for a car make contact with Santiago read more

Service writer was very disrespectful and rude And a very unprofessional he was not honest and he attempted to charge us for stuff that we didn't need like rotating the tires when the tires are staggered two different sizes. I'm very unhappy read more

Rene made my buying experience so smooth and simple I will definitely be back, thank you so much!

Rene was an amazing car seller--honest, knowledgeable, and easy to work with. He made the whole process smooth and stress-free. I'd definitely recommend him to anyone looking for a great car-buying experience! read more

Leased a car here and they didn't inspect it prior to delivery to me. As a result, there was a defect in the driver's side door window. I had to come to service dept within a week of "purchase". Then had to wait another two weeks for the party to come in and worst of all , they tell me it will be a three hour wait for repairs! Also, this dealership doesn't have a car wash so customers get no extra service. Everything here takes too long! read more

Today I went for car shopping only to get quotes and prices started with Toyota @ Glendora experience was ok not @ my best budget! So! I decide to stop @ Hyundai Glendora to just check out my best interest and what it's within my budget or my choices of color and models of car! My surprise! Eden not sure this is how you spell your name very nice young man out no where he comes and asked me if anyone has helped me yet ! he was very polite asked me if he can help me out! my first response *I'm just looking nothing else! I drove away with new car with such great experience and service Also thank you to Larry that also made happen for my satisfying experience and I never felt pressured they were just very understanding and they listened to what I needed! Thank you for my new car and love it read more

Updated - The construction has been completed and the lobby is nice a spacious. Large windows and tables for folks to work. There are limited power outlets though. The staff is a lot better compared to my first visit. They've made a lot of improvements since then and it shows. read more

See all

HORRIBLE DO NOT COME HERE!!!!!!! 2-3 hours for a oil change and people after me left, why schedule an appointment if you have incompetent workers taking other before. MAKE THE EXTRA DRIVE TO ANOTHER HYUNDAI read more

Talking about pushy sales reps ! I stop but because I want to see if they have certain color. They where nice at the beginning but that change quick . Asking me what's the price I was looking for etc... I feel so pressured it turn me off and I left ... the place was clean but dar , the offered me water or coffe . read more

My overall experiences with this dealership has been excellent. My last visit I felt was being taken advantage of by Hyundai. However, John the service director contacted me ASAP after my visit and cleared up my issues/reservations I had with my visit. He was extremely understanding, personable and conducted himself as a true professional. read more

I had the best experience possible at a service center. John, the service director, assisted me during this visit. It is amazing that the director isn't just hiding behind his desk, but instead helping move the customers through. Everyone was extremely friendly and professional. The facilities were very clean with great amenities. I just had a regular maintenance done, but it was done in under the estimated time. Before this, I would go to the El Monte location, which is the same name. There is a night and day difference. I drove an extra 12 miles to the Glendora location and will continue to do so. The Glendora location is honest, fair, and friendly. The El Monte location has some friendly employees, but I have had major issues with how everything is run. I could not trust their word at El Monte because I was lied to too many times and have had poor service. Please go to the Glendora location. You will not regret that decision. read more

Whoever "Mike" or "Michael" is at Hyundai of Glendora is a terrible reflection of the brand and everything a car dealership shouldn't be. My experience started off great -- I was working with a helpful, professional team who were genuinely trying to get me into a vehicle. But the moment Mike got involved, the entire process went downhill. He called me out of nowhere and immediately began pressuring me into a monthly payment I had already made clear was beyond my budget. When I stood my ground, he became frustrated and unprofessional, even going as far as to say that "this is the car business," as if putting customers in uncomfortable or harmful financial situations is just business as usual. That kind of attitude is unacceptable. Mike's approach was pushy, manipulative, and emotionally driven -- not the behavior you'd expect from someone representing a reputable dealership. Hyundai of Glendora would greatly benefit from reevaluating who they allow to speak to their customers, because individuals like Mike damage trust, ruin experiences, and drive people away. I strongly recommend avoiding any dealings with him entirely -- and if Hyundai wants to maintain a positive reputation, they should seriously reconsider having someone like Mike represent their company. read more

Horrible customer service. Had an appointment for an oil change & was told it would take no longer than 2 hours. Took 4 hours! On top of that, was told very rudely that I needed 4 new tires & an axel. Saul was extremely rude & loud in front of the entire staff when explaining to me what my car needed. Later that day, I called back to ask if they could replace my wheel lug nuts & wheel lock. They told me yes & when I returned the next day, told me they didn't have the needed pieces in stock. Will not be returning to this dealership as I felt very disrespected. It's one thing to tell me that I needed new tires & car parts, but the tone I was told that information in came off extremely rude & disrespectful. read more

Stay far away from this dealer! They sold me a "certified" used car less than a month ago that already needs the entire engine replaced because they gave it to us with a faulty oil plug. They have refused to take any accountability and the car left my 19 yr old daughter stranded on the 5 freeway. They just keep saying it must be her fault! read more

I'm having issues with charging my EV and I made an appointment for 1230pm and the morning of the appointment, I called to make sure they can diagnose my car the same day. The woman I spoke to said that they would be able to. I took my car in and the man that was checking me in asked if I can leave my car because they won't be able to diagnose it until the next day. I told him that I called earlier that day and was told they'd be able to diagnose it the same day and he didn't even have a response to that. The only thing he offered was setting up another appointment. read more

I met Iris back in January 2024 while I was waiting for my car to be serviced. I told her I would be back to purchase from her. I have no regrets and I had such a pleasant experience to work with Iris Garcia when purchasing my daughters a Hyundai Elantra Limited. She gave us such a sweet deal and she went the mile to ensure that the managers did not play games with the numbers. We were happy with the outcome of her professionalism, patients while we worked an Option Contract. If you are interested in purchasing a Hyundai, I recommend Iris for the negotiating job. The only concern is that when I went out to see our washed vehicle another sales rep named Oscar had his client sitting in our car as if it was for sale. The deal was done and he knew it! read more

CardinaleWay Hyundai - Glendora - Auto Repair Near Me - Glendora, California

See all