I took my car in here for just a recall, but Kia reinstalled my hanging 7 pin connector at no charge. This was a really welcome gesture, as I was expecting a minimum service charge, even if it's just to screw in a small part. Emilio was my service advisor. He took the time to talk to his manager and got the 7 pin connector service approved. Highly recommended. Thanks again Emilio! read more

I don't like to leave negative reviews for businesses as you could tell by my profile history, but here it is: If you're looking to buy a brand new car cash or financed, avoid this dealership at all cost or at least avoid this "salesman" Omar. He was unprofessional from the get go, looking disinterested with no smile accompanied by a sweaty handshake and looking at his phone on and off. It wasn't until we got inside the car we were looking at for a test drive that he started looking less disinterested and started dropping profanities every other sentence as if he was talking to a friend. When I asked him if he could price the vehicle around $21,000, he said he couldn't and that it would have to be sticker price at around $23,000, as per what "his phone showed". I mentioned to him the sticker price showed as "$24,000" so he responded saying "Oh yea, $24,000", even though his phone showed "$23,000". I then asked him if the $24,000 would include the TOTAL out the door price including fees, taxes, dmv charges, etc... and he responded saying "yes". As we later thank him for the information he provided us, he asks us what price we're aiming to pay, so I remind him closer to $21,000. He responds by saying he can't do $21,000 but try to get it closer to that price if we just go inside and give him 5 minutes. After a while, he comes back with paperwork showing us "2 discounts" he's able to provide us making the total price over $26,000. $2,000 to $3,000 more than what he quoted us outside and nowhere near $21,000. As I tell him if they can't get close to that price, then that's fine, we can go somewhere else which proceeded to make him snap and condescending. I later asked him for his name again and he refused to provide it then lies AGAIN and says his name is Jack. Luckily, my partner actually remembered his name, which is Omar. So if you're looking for terrible lackluster service, ask for him, otherwise, try another salesman or another dealership, probably another dealership. read more

I had a very unpleasant and unprofessional experience at the Citrus Covina location and feel the need to warn others. On April 17, 2026, my mother and I dropped off her 2013 Kia Soul to have a driver-side door lock issue looked at. We also mentioned her broken key fob and asked about her AC not working, just to get estimates. We were helped by Emilio Quinonez, who told us the inspection fee would be $299. At no point did he explain that this fee would be charged per issue. Based on what he told us, we agreed under the impression that the total inspection cost would be $299. Although I signed a receipt that listed $599, that amount was never clearly explained to us. We relied on his verbal explanation, and the lack of transparency led to a major misunderstanding that could have easily been avoided. It gets worse. Emilio told us he would follow up by Monday, April 20 (if not sooner). We never heard back. By Tuesday, my mom had called SIX times, and I called three times, and I was never even able to reach him. Completely unprofessional. When my mom finally got through and asked for the car back, we were suddenly told the total was $599--which was a complete shock based on what we had originally been told. When we arrived, the situation escalated. Emilio claimed he had been "thorough," which we strongly disagree with considering the poor communication and lack of follow-up. We were then directed to the service manager, Oscar Najera, and this is where things became even more uncomfortable. While my boyfriend was respectfully asking questions, Oscar refused to acknowledge him and insisted on only speaking to my mom and me. When my boyfriend tried to speak again, Oscar raised his voice, told him to stop talking, and even said that if he continued, he would keep the full $599 charge. That behavior was completely inappropriate, unprofessional, and honestly intimidating. Yes, the charge was eventually adjusted and an apology was given to my boyfriend--but the damage was already done. The entire experience left us feeling disrespected, dismissed, and uncomfortable. This situation could have been avoided with clear communication and basic professionalism. Customers deserve to be fully informed about charges upfront--not misled and then ignored. I would not recommend this location based on our experience. read more

Purchased 2027 Telli, very smooth transaction, Salesman was helpful. came back a couple days later because the front wheel had a nail and I needed it parched, was for over 4 hours very slow service department. it seems like they don't care about the customers once you buy the vehicle. after 2.50 hours checked with the service advisor, he told me they where almost done, 1.50 half later my care is still not ready. whike waitting will hear so.many customers that had similar or worse issues. Just so disappointed I ever came here in the 1st place. beware. no a good experience after you buy the car. read more

One of the best Kia dealership, I went to go shop around a few dealer ship. This one was most honest and most easy. Thank you Tony and helmer so much for selling us our first SVU ! Very good deal ship! read more

Covina Kia - Kia sportage - Car Dealers Near Me - Covina, California

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What a great experience! Randy and everyone at Covina Kia made the car buying process a breeze. Randy was responsive, knowledgeable, helpful, and patient throughout the entire process. We ended up with our dream car and a fantastic deal. I highly recommend contacting Randy if you're in the market for a Kia! read more

Ray was Amazing from the phone call recieved after inquiring about a car. I let him know what I was working with and he told me come in. He has kept it real from the very beginning on everything. I arrived at KiA covina @ 3:30pm. I was Out by 7:30pm. With A CAR yall!!!! And I was given a price at 407 a month and came out of this dealership with a 336 car payment. Thank You SO much Ray and The KIA dealership Team for the Fantastic Customer Service and This Amazing Deal on my KIA. read more

Covina Kia - My New KIA - Car Dealers Near Me - Covina, California

We wanted a bigger car along with our expanding family, and decided to stop by Covina Kia just to scout out a few options. We decided to start at Kia since we felt their new cars have a lot od features that are considered premium under other brands. we had George helped us locate a few options and go on a few test drives with us, and Alex helped us work out a deal for the lease. Honestly we were there not nearly as long as i had imagined and it helped since George and Alex really listened to what we wanted and what our bottom line was. They helped us work out a deal that works for us. So happy with my new car and so glad we checked out Kia first! read more

Booked a service appointment for my wife. When she arrived was told wait and representative Eddie would assist her. She waited for him and even when he got back to his station to do "paperwork" he did not acknowledge her and moved onto the next person. After waiting for over an hour. Another representative asked if she had been helped and said it would take another 2 hrs for her car maintenance. Will not be returning here due to their poor customer service. read more

Got mad when I didn't want to use their financing i wanted to use my approval from my credit union i don't recommend.

Randy was amazing at helping me get the car I wanted. Got me a great deal and guided me the whole way. With great options to make my decision easy. Thanks for the great experience guys read more

I had a great experience with Ray. He was very patient and kind despite the time that went into my negotiation. He has a great transparency and great people skills. My first time buying a vehicle off the lot and I'm glad it was with an experienced salesman. read more

This dealership is horrible. I had an appointment this morning, I was informed when I took the car in that my diagnosis would take 4 or 5 days because they are busy. That does not even include the fix. So now I need to six around about 5 to 7 days without the use a a car. A couple of years ago, it was almost a month while they tried to replace my battery. I guess I was lucky then because atleast they gave me a loaner that time. All this to say that this is the last Kia that I will ever own. I am in the market for a new car but need less to say it will never be a Kia again. Thank you Kia. read more

Purchased from Ray and let me tell you!!!! I would not have been happy eith anyone else!! Top notch!!!!! Highly recommend Ray, Marci and Carlos!!! Please ask for them for your next Kia purchase!!! read more

I just bought my 2024 Dodge Hornet GT and Seven made the whole process super easy. From day one she kept in touch with me, answering all my questions and helping me figure out my options without any pressure. She was patient, honest, and it genuinely felt like she was on my side the entire time--she made buying a car feel fun again. If you're going to Covina Kia, definitely ask for Seven. She's knowledgeable, communicative, and just really great to work with. read more

Covina Kia - 2024 dodge hornet gt - Car Dealers Near Me - Covina, California

If you are looking for a new car this is the place! Make sure you ask for Helmer, he was a great help and was very patient with us through out the whole process. read more

Randy was awesome. Definitely a better rep to work with. No BS, doesn't try to upsell you, just numbers, and you either have a deal or you don't, full stop. Ask for him at the dealership. read more

Randy is truly phenomenal. He is extremely knowledgeable and made me feel comfortable throughout the entire process from start to finish. He was transparent, honest, and very thorough with all the information he provided, which I really appreciated especially as a first-time car buyer. I am so impressed and genuinely thankful for Randy's help during my purchase. He went above and beyond to make sure everything was clear and stress-free, and he made my first car-buying experience an amazing one. I honestly can't thank him enough. Highly recommend working with Randy! read more

Emilio is great! Helped me a ton with my 2023 Sportage. Did a full inspection and my suv drives great!

Someone needs to teach Veronica in services to have better customer service skills. Very rude when she answered the phone and didn't seem very helpful. read more

Randy answered my prayers. He was patient, fast, friendly, smart and understood my needs perfectly. I'm extremely happy with my purchase experience and highly recommend to anyone looking for their next upgrade. read more

Huge shout-out to Kevin Miller at Covina Valley Kia! I was having such a hard time saying goodbye to my SUV, but Kevin made the whole experience feel personal and positive. He took the time to really understand what I was looking for--not just in a car, but in something that fit my personality. He was super patient, thorough, and made sure every part of the process was clear and felt like the right financial decision for me. I didn't feel rushed or pressured--just supported. I drove away in a car I love, and it feels like me. If you're thinking about getting a new car, I highly recommend asking for Kevin. You won't regret it! read more

Covina Kia - Car Dealers Near Me - Covina, California

just bought my new car from Ray and Kevin at Covina Kia. Thank you Ray for always taking care of us and making it the best experience always. Please ask for Ray when you go in, he's the best read more

Randy was amazing, Took care of us and made a deal we were all happy with .. ask for Randy

I bought a used car here around two years ago and my experience was consistent with the general reputation of used car dealerships. Car was in good shape when I test drove it but had some browning paint protection film that had been installed when it was new some ten years prior. They said that would be removed and some other service would be done before it would be purchased. I could tell the previous owner had taken good care of it and it was low miles for the age. At the time I was without a car and lived a long and expensive uber/lyft ride away so after inspecting the car I let them know I wanted an out the door price with financing before I would consider returning in person to the dealer. They went over a week without telling me the out the door numbers despite frequent calls and texts from them insisting I return to the dealer in person to work out the details. In the meantime they actually raised the listed price by over a thousand dollars on their website. I let them know I was only interested in the original price they listed (already kind of high but market appropriate) and after sending them screenshots of the price change online they relented. I think interest in the car had been limited outside of myself so they finally sent me an out the door breakdown with partial financing numbers to consider after I continually refused to just show up without seeing them first. I paid for an expensive hour plus long lyft ride to the dealership on a Friday evening after work. Very unusual for September there had been a large downpour so the car which was alleged to have been professionally detailed was unavoidably wet. It was said to have new tie rod ends and some other maintenance performed. After a bit of a wait in the office I saw that the actual terms in the paperwork were slightly different than what I had been sent (and previously agreed to) but I was there, desperately needed a car, and would have to spend another $70 or so to go home so I relented which I'm sure they anticipated. The carfax didn't have a great deal of documented service so they spent a significant amount of time trying to convince me I should get an expensive warranty and maintenance deal through this Kia dealership added to the financing (which was not a Kia). I knew a lot of shops that do all kinds of maintenance don't report to carfax so I didn't go for it and was finally able to get out of there without any more of their expensive and unjustified add ons. They were pretty shameless in their attempts to try and tell me the car was suddenly a ticking time bomb which I knew was not likely the case. When I went to the car to drive away a salesman removed a large sales sticker from the inside of the windshield which left a large rectangular mark, revealing that the windshield was tinted, something not previously disclosed or noted . A fully tinted windshield is illegal in California (only the top four to five inches of the windshield can have a slight tint). He apologized profusely and said they would schedule a time for the detailer to remove the tint (now severely damaged and unsightly from the dealer sticker) from the windshield in the next week. This of course never happened even after I inquired about it the following week when the same salesman emailed about whether I had any questions and if I would be kind enough to leave a google/yelp review. When the car properly dried over the course of the next few days I saw that the 'professional detail' done by the dealership (and added to the carfax hilariously) to remove the browned paint protection film was woefully incomplete and had left glue as well as large chunks of the old film all over the hood and front fascia of the car. This glue was not detectable right away given the rainstorm but soon accumulated unsightly dirt and road grime that stuck to it. I spent two weekends removing the rest of the old paint protection film and glue. I also learned the alignment was slightly off which was not the case when I test drove it and that they may have damaged one of the front struts when replacing the tie rod ends. I ended up taking care of all that and have done almost all of the maintenance myself since (including the removal of the cheap oil filter they installed). I never heard back about the illegally tinted windshield and ended up taking care of that myself. I have since driven the car over forty thousand miles and am happy with it but I attribute that with the research and inspection I had done on the individual car previously and not due to this dealership. I can't say I would recommend this place over any other used car dealership and definitely would not have any service or detailing done there. read more

Covina Kia - Remnants of the old paint protection film after they performed a "professional detail". - Car Dealers Near Me - Covina, California

Helmer is a great and very helpful salesman, being so patient the whole time, he's make sure everything is ok after the process

I purchased a brand new Goldstar battery and delivered it to the Covina Kia dealer. A week later my car is having starting troubles. I opened the hood only to discover the battery they gave me is not the one I purchased and deliver, Not only that the charged me for a second battery. WTF. Do not get your car repaired here. Just a bunch of thieves. However, Mike at the countery is wonderful.​ read more

If I can give this dealership a 10 /10 I would! Andres and the manager Alex did work! We're super happy with our new car that fits all of our family needs. They were so patient and kind. I will be recommending this dealership and only this dealership to all my friends and family that is looking for a car. No regrets coming here! read more

RAY is amazing!!! and I mean that...he made the experience so smooth! So attentive and professional.

Bought a car from Tony Gonzalez and had a great experience. I've been to a lot of different dealerships - Beverly Hills bmw and Mercedes, and various Kia and Hyundai dealerships, and I really enjoyed working with Tony bc he was super knowledgeable about the cars, very responsive, and he arranged a test drive that allowed me to actually test out the car instead of just having me drive around the neighborhood in a circle. I would definitely recommend! read more

Alejandro was great! Super professional and very informative with everything that was going on with my vehicle read more

Ray was the best! He helped during the whole process and I was so thankful for him taking care of me. I would highly recommend that everyone reach out to him. read more

Great service all around! One of the salesman named Jason helped me find an affordable price for my car and the other employees were all respectful and helpful. read more

As someone who has purchased many new vehicles over the years, I have fallen prey to lot of tactics used by many salespeople, meant to wear you down, frustrate you, causing you to hate the experience. Taking what should be a joyous occasion, and turning into a highly stressful one where you're sure you got screwed. NOT WITH COVINA VALLEY KIA !! My sales person was Abel, who was very communicative, responding to me promptly, and when he discovered they didn't have the exact vehicle I wanted, he went out of his way to find it from another dealership to have it transported there within one day. I had a very specific budget to work with, and he and management worked with me to get me the car at the price I needed! And I will say, I spoke with a couple other Kia dealerships that were unwilling to work with me like Covina Valley did! Abel even continued follow up on his day off, making sure everything was going smoothly for me through the process. When the day came to pick the vehicle up, Abel had a family affair to attend to, so handed me off to his partner, Francisco, which I might say was equally as impressive! When I pulled up, it's like he was just waiting for me, ensuring that the process moved as swiftly and easily as possible. I have never experienced such sincerely nice, professional sales people in a dealership before. I could just tell they were genuinely concerned about me enjoying the experience, and not having it be a stressful or frustrating one, as is usually the case. They cared about me feeling comfortable with the purchase price, they respected my time, they didn't rush me, but they definitely didn't drag their feet, making it longer than need be. I can't say enough about Covina Valley Kia, and that is comparing them with every other car purchase I've ever had, including other Kia dealerships when trying to find this car at the right price! Abel and Francisco, you guys make a great team! read more

Covina Kia - Car Dealers Near Me - Covina, California

Ray took great care of us with our new Telluride. Jessica at the front desk was a total sweetheart! Thanks for all of your hard work and attention to detail. read more

Covina Kia - Car Dealers Near Me - Covina, California

Love my new car! Thank you to Ernesto who really heard me and helped me so much to get a deal at the best possible rate. He was patient answered all my questions and really worked hard. read more

Covina Kia - Car Dealers Near Me - Covina, California

HUGE SHOUT OUT TOO KEVIN & the help of Seven! Great help & really worked through finding my husband & I the best deal. One of the best sales guys i've had! If you are thinking about buying a Kia come here & ask for Kevin!!!! HE IS THE MAN!!! read more

Covina Kia - Car Dealers Near Me - Covina, California

Those five stars that you see must be relatives. My experience since November 2025 has definitely sucks. Customer service is a joke. Receptionist places you on hold and never comes back, 20 minutes later i hang up and call back. This happens every other call. Finally get to speak to someone and they seem a little annoyed. And their response is telling you what you want to here and is generally not accurate. The NEW OWNERS need to be more customer friendly. At this time I will never recommend KIA the manufacture or COVINA KIA to anyone...... STAY CLEAR: read more

Just purchased a Kia Seltos here, had a wonderful experience. Daniel Diaz was incredible to work with. Car being purchased was for my 80 y/o mom. He was extremely patient with us and answered all of our questions. I appreciated how knowledgeable he was with all of the vehicles and made mom and I very comfortable. No pressure sales. Overjoyed with our purchase. read more

Couldn't have asked for a better sales Rep George went above and beyond on helping me us get a deal on the only EV6 GT left in cali truly love the car and appreciate all the work and patience you had with us read more