I have been w/ HHHN since 2013 or so. I started getting very ill & my primary didnt care to figure…read moreout what it was, just kept throwing pills at me. She got angry that I wouldn't let it go & poopoo'd every idea. She refused my request for physical therapy because she didn't think I would do the work. I ended up finding a new doctor within the network whom I thought the world of. He was a newer doctor, they hadn't crushed his Hope & want to help people yet. I've seen him for 8 years or so but it's gotten to the point I can't actually see him. Reception is great, some nurses are great, some are quite rude, cut you off, act like you should be honored that they are taking you blood pressure (around the elbow, not kidding) The nurses that triage the portal have been awful lately, I get that they need to save the doctor time but many times they have written back and not bothered to address my question. I turned out to have multiple chronic illnesses, you know, all the ones the first doctor poo poo'd, I also ended up in the hospital because of her crappy care. At my appointment, I was pissed but I hardly say a thing when I'm mad, I did say a couple things that I totally own. But when I got my care report it was like the doctor and I were at two different appointments. He said I was irate but he said the reason was over having to take a urine screen, that makes no sense, I was there for my controlled medicine check, you always get screened. he always typed in and put in quotations a bunch of things that I did not say. if I didn't know what really happneed & only read this (which goes to the next doctor) I would think this person was a drug seeker and picture this huge scene happening. no one's voice raised. I am beyond angry that he could use his position to do such a thing,

As another reviewer wrote, if I could, I would give zero stars. My latest experience (it's been a…read morecouple of years since my last interaction with Hudson Headwaters) was less than worthless. In the exam room, I waited for 2 hours while attendants came in and looked for stuff in cabinets and gave me no attention. A nurse did finally come in after 2 hours, checked the cut on my finger that had brought me to urgent care because of tingling up my arm and checked my reflexes. She said she'd get a doctor to look at it. About 25 minutes later, a doctor came in, looked briefly at my finger, and said it was OK. That was it. When I got to the check-out and asked for my bill and the summary of the visit which I'd been told I would be given, I was told there was no summary and no charge. (I figured that was because so little had been done.) But around 10 days later, I got an online bill for $273! When I called the number I was told to call for billing or insurance issues, I called--left an extended message--and got no return call for 24 hours! Today I opened the HH email again and see that I owe nothing--but no explanation of their error. I am not even sure whether I actually DO owe nothing (my usual insurance copay is $25). I called and left another extended message. Do I expect a call back? G-d knows!

My partner and I came here after being involved in a vehicle accident. We filled out all required…read morepaperwork, but when we were given transfer forms for the ER, the information was incorrect. My transfer form listed none of my symptoms, and my partner's form only listed some of hers--leaving out important details. When we called back to have this corrected, the person on the phone was dismissive and did not listen to our concerns, despite the errors being on their end. This experience was frustrating and concerning, especially given the seriousness of why we were seeking care. The receptionist was very rude and made assumptions instead of listening to what we were trying to explain. She misunderstood the situation and ultimately hung up on us.

front desk was extremely rude, wouldn't even look up from her computer. they also have you fill out…read moreall of your insurance information on a tablet, watched her put the tablet right back into its assigned spot without cleaning it. the same woman at the front desk was then talking about what she wanted to order for lunch.

This is regarding Whitehall Family Medicine. Suggestion would be to shut it down or provide full…read moretime service. Residents have to travel all the way to Granville for lab work. Many are older with no transportation. Appointments are impossible to get. Hospital policy of sending patients to Urgent Care has hurt you. The staff is wonderful and do the best they can with resources available. What did you do to Dr Sharma? She was excellent and now leaving? We- Many of us are TIRED of changing providers. The hospital higher up should look at themselves and not just put a bandage on their healthcare problems!! Whitehall Residents

Whoever the female is working the desk in the cancer center today with long curly blonde hair and…read moreglasses should treat people with a little courtesy. She was rude to my wife and 8 week old child when my wife was there for blood work. You should be terminated and ashamed of yourself. Thats NOT how you treat people.

What a night mare! 48 hours in ER. Worst psyche ward in area Violent patients loose drinking…read moreboiling hot tea. So much screaming and crying. Run down facility. You do get a big team to work with but they dont keep you informed of med changes and dont explain risks. Not friendly. Not cocreative. Techs badly in need of training. I was refused fresh clothes and told to try and get along with my violent roommate who threatened me. I got out and went to my pharmacy and i was given 14 days of most meds and only 3 of the most important. I would never ask anyone to visit me there. It is not safe. Food was mostly ok and chaplains rocked. Forget calling an ombudsman to complain. They never show.

Super friendly people and quick appointment. Plenty of spaces to park and the people were kind and…read morenot rude at all.

Over weight man at the front desk was rude and told me to chill out .. because I grab the iPad to…read moresign what he told me to? People are here because they are sick and the last thing they want to deal with is a rude person immediately. Not my fault ur miserable