I was recently sent to this facility for PT Services direct from a local hospital. I have run…read moreseveral non-medical related companies, and from an executive oversight perspective, the Glens Falls Center is so poorly managed, and in such disrepair, the facility should be closed. I also strongly believe the company bills insurance for unnecessary medical services. In any event, the staff at the nursing and PT level are nice folks and this review is strictly limited to the folks that adequately fail to operate the facility n a professional manner. The corporate office needs to pay a visit terminate all senior management at the facility, including but not limited to, Amy Russell, the purported director, and Kelly in the business office, which tells patients she can't stand the place, and they should file a complaint with the state. They order services that are not necessary, and they forget to order equipment that is necessary, and form the basis of the actual stay. Again, I have never operated a medical facility, but apparently the folks in charge here are not that much further along. We are not just patients; we are also customers, and they should start treating the public from that aspect. My full name is James Donovan, and my stay was during December 2026.

Do NOT trust these people with care of your loved ones. They honestly appear to be concerned only…read morewith profit, not care. The facility is filthy, the staff is wildly undertrained and the PT equipment is so dilapidated that my father was cut by a broken end piece. Solution? Put some tape on it. The food is miserable, not appetising and a total waste of any patient's time of they are trying to maintain or gain weight. THere is no dietary supervision, you get what you get. One night it was about a cup of mac n cheese and a little plastic cup of broccoli. Another night it was a turkey sandwich, just two pices of bread and a very little meat. NO mayo, no veggies, no nothing. Go anywhere else, it doesn't matter - can't be worse than this place.

My partner and I came here after being involved in a vehicle accident. We filled out all required…read morepaperwork, but when we were given transfer forms for the ER, the information was incorrect. My transfer form listed none of my symptoms, and my partner's form only listed some of hers--leaving out important details. When we called back to have this corrected, the person on the phone was dismissive and did not listen to our concerns, despite the errors being on their end. This experience was frustrating and concerning, especially given the seriousness of why we were seeking care. The receptionist was very rude and made assumptions instead of listening to what we were trying to explain. She misunderstood the situation and ultimately hung up on us.

front desk was extremely rude, wouldn't even look up from her computer. they also have you fill out…read moreall of your insurance information on a tablet, watched her put the tablet right back into its assigned spot without cleaning it. the same woman at the front desk was then talking about what she wanted to order for lunch.

ER wait was at least 6 hours. I was admitted. The nursing staff for room T203d was amazing -…read moreParticularly Angela, Julie, and Grace. They have a team attitude regarding the patient that was priceless to me. My attending physician: Julian Marynczak was always on top of all the nurses notes, procedures, changes in med's - so grateful for his service to me as well. There was a Dr. on call (Dr. Scalia) that I kept trying to have him involve himself in a way that would make me feel he was more part of my team as well.. to no avail. For instance, talked with him twice and had to repeat myself on questions asked and answered the day before (I did point this out), he actually said out loud that he was following a standard (dude - if the data says skip past the standard and do more to look at all the data coming in - please feel free Doctor to do that), actually that last really summed up what I saw was a complete lack of attention to me as a patient - a direct opposite of what I experienced with Marynczak. Internal politics: I had a cat scan (twice) that pointed to a significant issue that was directly on point to the issue I was experiencing (not my first rodeo with this) and one ultrasound done by a young lady that insisted on concentrating on the wrong side (I pointed this out to her, to my nurses afterward, and to the doctors) - yet - her report trumped the 2 cat scans? Because she came up with a recurrent old issue (ovarian cyst), that I assured everyone - I've had more than 20 of those - stopped being a deal after the 3rd one and my diverticulitis with abcess should not have been overlooked for that thing. Again - wrong side of the body anyway. Another issue I did not appreciate being put in the role of bad guy was a roomie situation. New roomie had a husband that apparently was going to spend the night. This was during my 2nd night there. They show up, after visiting hours, with husband and huge cpap machine. I was feeling vulnerable already and asked the nurse was he spending the night - yes and she asked me wasn't I asked about it beforehand - no I was not. I told her, tell me any reason, because I'm trying to have grace, why I should be empathatic towards his staying - she had already wondered and asked the same of the charge nurse and she was not given any reason. Ok then No I'm not ok. To emphasize this, lol, my body then barely made it back to room to throw up. It was a bad night. Then he wakes up wife and said he has to go home because roomie doesn't want him there. Lovely. Then, all night that cpap machine was going off. I was exhausted. Next day, I kid you not, I told my family, via text, this roomie needed to film her life and present it to a telenovella producer because they might enjoy having a white family that writes their own scripts. All day they were speaker phone talking (I literally could not hear my own tv). Her daughter blackmailing her to buy her a new couch so she can take better care of her mama (my roomie), her other daughter tattling on her brother, her brother denying the tattling allegations and being called a liar by his mother. I'm telling you - I heard it all crystal clear. Btw, the "kids" were all over 30. So, I took a long shower. lol But let me end with the emphasis!!! that all those nurses, nurses aides, support staff, cleaning, dietary folks, and my PA made me feel they were absolutely there to be on my team. Thank you so much.

This is regarding Whitehall Family Medicine. Suggestion would be to shut it down or provide full…read moretime service. Residents have to travel all the way to Granville for lab work. Many are older with no transportation. Appointments are impossible to get. Hospital policy of sending patients to Urgent Care has hurt you. The staff is wonderful and do the best they can with resources available. What did you do to Dr Sharma? She was excellent and now leaving? We- Many of us are TIRED of changing providers. The hospital higher up should look at themselves and not just put a bandage on their healthcare problems!! Whitehall Residents

What a night mare! 48 hours in ER. Worst psyche ward in area Violent patients loose drinking…read moreboiling hot tea. So much screaming and crying. Run down facility. You do get a big team to work with but they dont keep you informed of med changes and dont explain risks. Not friendly. Not cocreative. Techs badly in need of training. I was refused fresh clothes and told to try and get along with my violent roommate who threatened me. I got out and went to my pharmacy and i was given 14 days of most meds and only 3 of the most important. I would never ask anyone to visit me there. It is not safe. Food was mostly ok and chaplains rocked. Forget calling an ombudsman to complain. They never show.

Extremely frustrating experience. I went in for a suspected broken hand and was told they couldn't…read moretake X-rays because the radiology tech had already left for the day. They scheduled me for the following morning and assured me everything would be ready. I showed up early the next day, completed all the paperwork again, and then sat there for over an hour--only to find out the radiology tech wasn't even there yet. This kind of poor coordination and lack of communication is unacceptable, especially when dealing with injuries that need timely diagnosis. Completely wasted my time while dealing with a painful injury. I would not recommend this urgent care.

Super friendly people and quick appointment. Plenty of spaces to park and the people were kind and…read morenot rude at all.