I highly recommend Liberty Auto in Fair Haven, VT. The used car I purchased (with the extended…read morewarranty) is clean, in great condition and was inspected with no issues found. The offered price was fair and within my price range. The staff were friendly, professional, responsive to all my questions and had excellent attention to detail. The paperwork was processed quickly and efficiently. I very much appreciate their professionalism and kind, knowledgeable service. The whole process could not have gone more smoothly. Many thanks to Liberty Auto for making the process so seamless and selling me a terrific car. - Cynthia

If I could mark this a ZERO stars I would. See my first review after we bought the car: Just wanted…read moreto WARN people we bought a car in October. I love the car but not all the problems we have had no willingness for anything to be done about it. The car did not get done over as promised. We were promised a tune-up before we took ownership and since we have had to do a tune-up already that obviously was a LIE. The car had many air fresheners in and come to find out there is mold growing under the carpets in the back because the sunroof drains are clogged and have been leaking for probably a year. Then there was the lovely salesperson who did nothing but LIE to us. We told him what we could afford he told us what payment would be guaranteed and we are paying $ 300.00 more than we discussed. We had to go back 3 times to complete the paperwork. he let us take the car without the paperwork signed as he didn't even know how to work the computer he asked me to help him and I don't work there. he also added a $4000.00 warranty that was never discussed with us and is useless. When I emailed him about all this he did not acknowledge anything I just asked me the third time we had to go in to get the paperwork signed he asked me if I was still mad. I guess that is what you get when you hire a drunk who passes out on the couch in the showroom. I have reached out a few more times to Liberty and obviously, they don't care about their customers or repeat business. I had heard very good things about Liberty but that was not our experience. To present time: 03/06/2024: Our water pump went and for people that do not know it is in the middle of the engine of a 2017 Ford Explorer. That useless warranty that Liberty sold us with the lies they tell you that the bank requires it was just that useless and the bank does not require it as we checked. It is a drivetrain warranty so our water pump that is in the middle of the engine should have been covered but guess what it was not. Conveniently everything else in the motor was named but that. So pretty sure Liberty gets a kickback for lying and selling these to customers and when it can be used for repairs the item that needs to be covered just falls off mysteriously and is not covered. The whole thing is a SCAM. My car was diagnosed by my trusted mechanic but due to the cost, we were trying to use the warranty that no one accepts it had to go into Liberty to have it looked at. We were quoted about $4000 to have it fixed at a dealership. If you want your car diagnosed correctly or fixed correctly THIS is not the place. Chris Murray has to be one of the most incompetent mechanics around not to mention super rude. He insisted my mechanic who is one of the best in Rutland was wrong and it was my freeze plug. I had to have my mechanic call him to tell him he was absolutely incorrect. He still said it was my freeze plug which at that point I ended up calling him an idiot and hung up on him as there was not enough time in the day to deal with that type of stupidity. So needless to say the warranty covered nothing and we paid out of pocket for our trusted mechanic who was able to fix it for half the price and fixed it correctly. If you are going to have a head mechanic please make sure he knows what he is doing and did not get his auto experience out of a cracker jack box. As for management, they are just as useless. All the issues we had with this purchase they have never reached out to try and fix anything except a response to my Google review. I did reach out when we were having all our issues in the beginning just with no response. People are going to use who they want I understand that. Just hoping my review can save someone the headache that we have been subjected to by Liberty Auto

They were so helpful, quick and reasonable. Highly recommend. Very thorough, but didn't try to up…read morecharge for anything. Even recommended a more affordable solution.

This father & sons business is the best! They are all highly skilled, caring, & talented people…read more They are trustworthy & kind. They treat you like family. Their prices are reasonable & they repair things quickly. They stand by their work. You can count on them! Karin & Bob Birbeck, Wells, VT

I went to have a new muffler that I brought installed and not only was it installed in record time,…read moreit was cheaper than expected and they fixed the light on in my dashboard for my airbag, without having to be asked! I'm beyond impressed with this place and will be going for repairing my 2011 corolla from now on. Thank you for your help!!!

So our 2017 Jeep GC overheated 2 days ago(05/14/26). I found Auto Fix online, and contacted them…read moreimmediately. Made arrangements to bring it in the following day. Did that. Explained my situation and was told it could be done right away. Got an estimate of over $700, and even though I knew that was a bit on the high side for the job, I agreed to have it done. Not even 2 hours later, I got a call from them, that the job was done. $60 for a gallon of coolant/antifreeze, and I had just paid $25 for a gallon of recommended coolant. Of which, one gallon in, one gallon out. that's when I figured it was more than likely the waterpump. And, for the sake of an hour and a half, I got charged $240 for labor. At just over 2 hours worth of labor, how much are they charging for it? Seems like $120-$150/hour. And for a job that barely took an hour and a half, Hmmm!! Anyway, happy that they got my vehicle in immediately, but not happy with their pricing. 20 years ago, I could have done this job myself for well less than 1/2 of that. But considering I'm now in my 60's, just don't have what it takes(tools, facility, or physical condition to do it anymore. Never again. Tired of being legally robbed.

After dealing with multiple dealerships around the area I stumbled in here. Collin greeted me right…read moreaway and started asking what I was looking for. Within 2 minutes he had the exact car I wanted up. He did an amazing job checking in on me and making sure I had everything I needed. Everybody is welcoming and they were very patient when it came to waiting for my lean release in the mail. Highly recommend!!!

Holy moly PLEASE heath these words!!! Do not approach, do not stop, do not look, and do not even…read morecall. It's not worth a second of your time. Unless you want to be belittled and berated and spoken to as if you're an idiot. Curt the manger is quite the BS'er, Marshal the sales man is the worst, he'll talk down to you for sure. DO NOT ATTEMPT TO DO ANY BUSINESS WITH THE ROMEO AUTO GROUP!!!!

I have went to D'ELLA Honda in Queensbury for a long time. Always leased my cars there & had no…read moreissues until now. A big turnover there. I was looking for the Salesman who helped me 2 years ago, gone. Another sales person who I trusted now gone. I went to inquire about turning my car in. I had one more year on lease. Not even 10,000 miles on car. I know they're out to make money. When I am giving them a brand new car back I have to pay them big bucks. In this economy & being retired that's a lot of cash. I steered friends to go there. Not so much now. Not happy with this dealership.

Dear Della Auto, I…read moream leasing my second car from Della Honda and I wish to express my thanks and gratitude for the professional manner in which I was treated. Della was very accommodating and attentive to all my needs. I look forward to many more wonderful years of leasing. Sincerely, Joan Tropeano

Great service at very fair prices. Neil is fantastic to deal with. You will get the personal touch.read more

Everyone smoked cigarettes; no ventilation; unclean waiting area; dying or mostly dead plants…read more Charged for 1 1/2 hours of labor and then told the part I brought in was used when it was brand new.

PLEASE READ FULL REVIEW: Two years ago, I was in a bind as an out-of-towner when my alternator died…read moreon a camping trip. Not only did this place get me out of a bind, but they did great work and gave a fair price (which, in my experience, is very rare when one is an out-of-towner). Since then, I have recommended him to all of my fellow vacationers at my club in Essex County. HOWEVER: I returned today with brake issues and had a completely different experience, much more like what you would expect when you are up the creek without a paddle (i.e., when they don't see you as a prospect for future business). I guess all the friends I referred failed to drop my name! In any event, I am rescinding my recommendation after taking this bath. Hopefully, my previous super-positive review successfully deleted. My advice: don't drive past other mechanics to reach Viele's if you are in a bind. Expect that the price will suck, take your lumps, and move on. Be safe. No more reasonable prices for out-of-towners here. (Work was still sufficient on this hard-to-botch brake job, hence, I'll refrain from giving the lowest possible rating despite experiencing the lowest possible satisfaction.)

I'm not a professional mechanic, but I know my way around a vehicle a little - and I've seen too…read moremuch to be fooled by someone who's not the real deal. Randy and his shop are Class A rated. I'd trust them with any repairs I needed to any vehicle I have ever owned. Number One: THE SHOP IS CLEAN! You can all but eat off the garage floors. I can see that the bays and tools are organized and handy from looking in from outside, and that's a key signature of professional mechanics and management. The office and waiting area are clean as a whistle too; and everyone is very polite and friendly in addition to being knowledgeable and helpful. Prices are VERY fair, and they'll quote you up front for any work to be done. For maintenance, repairs, and towing I rely on Viele's as my go to and recommend them every chance I get.

Had an amazing experience with Tom B. Highly recommend going to Garvey and requesting Tom. He was…read moreinformative, kind, knowledgeable and a great sense of humor! So happy with my recent purchase!

That we just took the hardtop off my Jeep and the one they gave us doesn't remotely fit ..not even…read moreclose. Done with it..stupid! Never again will buy another vehicle from them