Unfortunately, my daughter's car battery died nearby, so as soon as we jumped the car and got it…read morerunning, we headed to the closest AutoZone. As soon as we walked in, the wonderful associate greeted us and helped us right away. She tested my daughter's battery and confirmed it was indeed a "bad battery" then guided us through choosing the best replacement battery option for her car. After we made our purchase, the associate quickly installed the new battery and within minutes, we were good to go. The service was not only fast but also incredibly friendly and helpful. It turned a pretty stressful situation into a smooth, positive experience. I highly recommend this location for their excellent customer service!!!

Carl was absolutely amazing and knowledgeable. Helped me find and replace a headlight bulb in under…read more3 mins.

These guys are great! I really like them...they attentively listen to me bumble through my car…read morequestions. I am really lost on what to do, what to buy and where to put it in my car. They are SUPER kind about my novice level of experience and always make me feel welcome to come back.

Five dollars and ninety-nine cents. What could have been a slam-dunk-customer-for-life kinda deal…read morequickly became a "I am never coming back here". After 15 years (check my name in your system) of going to this store and being treated well (that's why 2 stars and not just 1) I was treated like an idiot and as someone trying to scam them. They gave me the wrong oil filter and I realized it once I tried to put the O-ring on. The manager, James, was hell-bent on telling me that the rubber O-ring was "covered in oil" and thus unrefundable even though it was Advance Auto who sold me the wrong filter. No apologies were offered. Instead, James compared both the old and new O-rings by pulling them with his fingers to show me they were the same size. Ridiculous. Never going back. Too many other auto parts places in and around Larchmont. See ya.

In my bereavement, I forgot to replace my gas cap. When I went back for it later that day when I…read moreremembered, it was smashed. Not only did they have the part but one of their workers attached it to my car so I won't lose it again. The kindness was appreciated so much, especially while grieving.

I just left this location, I left Chesapeake on a jump. Today was another hot day of the 4th of…read moreJuly weekend. Adam was finishing up helping another customer in the parking lot and immediately jumped into helping me. He made sure my situation was resolved. I trust that this business knows that they have a gem. The last time I was here, another gentleman helped me with my windshield wiper blades.

I love this place very professional , they don't over price you they are very reasonable and won't…read morerip you off I love this place!

9am Friday, I drop my car off for them to investigate a noise and a broken window crank. 8 hours…read morelater, I call them asking for an update. They tell me they haven't even looked at my car and they'll get to it on Monday. As if they expect me to go all weekend without my car. At no point were they ever going to call me? Do not even consider using them for your auto maintenance or repair.

I had a great experience at Big Al's location 5501 Virginia Beach Blvd, Virginia Beach, VA 23462…read more Nancy & Thomas provided exceptional customer service & even went over and beyond to make sure my brake issue was resolved! Thank you Big Al's!!! I highly recommend them!

I would not recommend Big Al's based on my experience. I brought my car in for a tune-up, but after…read morethe service my vehicle continued to have serious performance issues. Instead of the problem being fixed, I ended up spending hundreds of dollars taking my car to multiple mechanics and paying for additional diagnostic services to figure out what was wrong. After getting several professional opinions, the problem was finally identified: Big Al's installed the wrong spark plugs during the tune-up. The incorrect spark plugs caused ongoing issues that led me to believe there was something much more serious wrong with my vehicle. Because of this mistake, I wasted a significant amount of time, money, and stress chasing a problem that should never have happened in the first place. What should have been a routine tune-up turned into an expensive ordeal. I had to pay for multiple inspections, diagnostic tests, and other unnecessary services before the real cause was discovered. I trusted Big Al's to perform the work correctly, and that trust was broken. I am extremely disappointed with the quality of workmanship and the financial burden this mistake caused. I expect Big Al's to take responsibility by refunding the cost of the faulty tune-up and reimbursing me for the additional expenses I incurred because of their error. I hope they improve their quality control so other customers do not have to go through what I experienced.

This was so much fun! I have not been here in almost 2 years…read more They have created a production/processing area that is separated the pickable cars from the new cars. The check in process is automated now making it simpler and faster to check in. Admission is $3.00 per person. When paying for admission, it is important to ask the cashier to pull up the inventory and tell you whether they have the make and model you are looking for. We received the row location for our vehicle. The lot is well laid out and marked so that you can find your pick quickly and get to work removing what you need. We received great customer service throughout the process. You should bring the tools necessary to remove the part you want from the car. They provide a wheel barrel for you to place place parts in and bring them to checkout. I was impressed with the improved check in, the cars they had for sale, the cleanliness of the pick lot and the amount of space allowed between each vehicle to help you get to the part you want without squeezing by.

I had an absolutely wonderful experience selling my old vehicle to them! They offer pick up with…read moretheir tow trucks but due to time constraints, I had the vehicle brought to them. The quote was the same regardless if they picked it up or we dropped it off. The lady in the office was kind, warm and honestly a pleasure to do business with. It probably took about 20 minutes and we were out of there, check in hand! The offer I was given was more than fair for a non running vehicle that I was still paying taxes and insurance on. I'll be saving about $1500 a year now, thank you!

I stopped by Audio One to get a quote on installing my new Dash Cam. The price quoted was fair for…read morethe amount of work it takes to do the job correctly. I much prefer to deal with local shops rather than going to the huge mega stores for sales and service.

These guys know what they're doing. Bought a radio off amazon that wouldn't turn off. They…read morediagnosed the problem quickly and didn't charge me a large sum. Very reasonable and down to earth guys.

From MI staying in Williamsburg for a limited time and had to get a 2" hitch installed on my…read moreNautilus. Portsmouth was the only shop in the region that could get it done not just in 10 days, but the next day. They had the parts on site. They installed the hitch and a 7-way electric plug with no problems whatsoever. All the other dealers needed 2-3 weeks to get the parts! This shop is FABULOUS, they have a large inventory of Truck and RV parts and accessories. Their waiting room is generous in size and has a TV and WIFI. The staff is invested in your success and care about you. Working with them was a wonderful experience. They even give you a cash discount, if you want to save 3%. I'm keeping them in my rolodex. BTW, when we arrived the store was in a little disarray. They had adopted a cat with a broken back and the cat had some how gotten loose and was hiding in a wall - and they had been taking pieces of the store apart to save the cat. Heartwarming story and true to the spirt of the staff at this store. God bless them.

Drove over an hour to get there. Arrived at 9:00am. Hours posted say 8:00am. The door was…read morelocked and lights off. Waste of a trip. Change your business hours or show up to work on time.