The staff were very patient and knowledgeable in working with me to set up a joint account with my…read moredaughter. Could be more pleased with their service.

Friendly, fast and efficient - happy to have this credit union location for my banking needs!read more

I use this bank as I am treasurer for a club and that is where the club had its account. I am here…read moreseveral times a week with lots of cash and change to deposit. I am always pleased with how polite and pleasant everyone is. I am always met with a smile, when I know they will be having to spend some time county my cash and coins. Often I am doing three separate deposits and I am impressed with how the staff deal with some frankly rude people. Some people think they are entitled and a mean and rude to the counter staff. They handle it well and continue on with their work.

I've been banking with ACU for many years but just recently my husband and I went in to work with…read morethem on financing a vehicle. Long story short we had to back out as working with the seller was becoming complicated. The branch manager Casey was very helpful throughout this whole process. She never made me feel like I was alone and kept up with open communication. I'm very happy with the customer service the whole office staff give when I come in. They are a major part of why I bank at ACU and the reason why I've never switched. If ever we need to finance in the future, I know where I'm going! Thank you for being so helpful, supportive and kind!

Tip o' the hat to Alycia at this Key Bank branch for her customer service…read more We made an appointment at a branch to make some changes in our account only to find it was not at the West Olympia branch. Alycia jumped in and helped us out with what we needed done. But that's not why I am praising her. Not only did she make the changes, she did it with explaining the why this and not thats, with a great personality that made both my wife and I say "There still IS some one out there giving great customer service!!" Heck, if she did not have work to do and I have more errands, we'd still be chatting and laughing!

Just moved to Olympia and called the bank regarding a service charge and Josh took care of it over…read morethe phone and was also helpful to help me prevent another service charge. Looking forward to doing more banking here.

Hands down, bar none, this bank is THE worst banking experience i have ever encountered. From…read moreexceedingly lengthy times for funds to transfer in and out, to fees for every single transaction made, to losing four [4] direct deposit payroll checks, when they have the sender and receiver accounts at same bank, at same branch. Each time that happened, i called and called. No follow thru. I had to go in to the bank, reiterate the issue, and after about 20 minutes they would locate the problem and send me back to my employer for a second check be drafted. Who has time for all that? Total nightmare. So i closed my account with them and opened one elsewhere thinking this is the answer. However because my employer still banks with them,i cannot get away from dealing with them.. And payroll landed in between closing ny account and the new bank being funded via direct deposit. So today i went in with a physical check ala a live check, and this branch will not cash a live check in person drawn from an account at their branch. When the account is my employer, definitely funded and im in person.. outrageous really. Never have had a bank not honor their own checks like this. And then, when i deposited through my own bank elsewhere, normally a 24 hour transaction for funds to be received, Homestreet places an additional seven (7) day hold before authorizing this payroll check to be sent over. I can only share my experience in hopes it saves anyone else from having such ridiculous financial experiences. Personally, it was unreal, i do not know if the ineptness comes from management, mistraining, or what .... but this bank outright sucks! Go to Obee, go to Key, bank of america, absolutely any and every other bank does a better job..

Recently, we applied for a Heloc to help pay for my wife's schooling. Tawni Nipas guided us through…read morethe process in a very sure-footed manner and answered all our questions. Very easy process. Great job Tawni, thanks!

I live this place cuz of their people. First time in all kinds of hi's welcomed and same on the…read moreWest out. Never have I gone in a bank and experienced that

this place actually sucks, i just recently moved to washington and ordered a new card and they…read morenever even delivered it. it's been weeks and my card is going to expire soon. these people are actually ruthless and could care less about their customers. they try and send you to literally anywhere else but them. i refuse to believe there was nothing they could do for me. i just want to be valued as a customer. if i don't get another card soon i'm definitely switching banks. chase could never treat me this low.

Very friendly and knowledgeable staff. Opening an account was easy and close to where I live.read more

I have to strongly recommend that others not use this branch…read more My first experience with this branch of OlyFed at 8300 Quinault Dr. NE Lacey, Wa. 98516: I came in to change the address on my joint account which I have with my husband. I was told by the teller that I had to remove my sunshades, so he could verify my photo ID. I asked him if that was really necessary. He gave some explanation that I was new to the bank. I told him that I already had an account and that I was just changing the address on the account. In the end, I removed my shades. My second experience was when I went in with my husband to withdraw some money from this branch. We dealt with a female teller this time. She repeatedly asked us what the money (our money) was being used for. We both felt like we were under interrogation and tried to change the subject each time she asked. My next visit was to cash a small check in my name. I gave my photo ID and account information. The transaction went smoothly. On the same day, I came back in to cash a check on a joint account in a different state. The 'greeting' from the same female teller was, "Back again?" She repeatedly asked me whether my husband was with me, to which I answered each time, no, he was busy at home. She also asked if my husband knew that I had written the check. I said, "I have the authority to write this check. It is a joint checking account." She informed me that she would have to call my husband to have him verify that I could cash the check. I told her that we have one cell phone and, when I leave the house, I always take the phone in case I need to call roadside assistance. Again, I stated that the check I was trying to cash was from a joint account. I told her I had cashed checks from this account at other OlyFed branches without problem. She said she would have to get the manager. I stated that I have had the out-of-state joint account for over 20 years, and we had a joint account at OlyFed. She went and got an assistant manager. After receiving similar responses from him, I took the check and left. It was as though I was being accused of a crime. Does a woman need to get her husband's permission to cash a check from a joint account? I had obtained a ride from a friend and had to get my friend to drive me back home to where my husband was trying to fix our car, then drive us back to the bank. When I returned to the bank with my husband, we went to the assistant manager. My husband didn't identify himself. He simply told the assistant manager that I had the authority to write that check and did not need his permission because it was a joint account. We were told, "We can cash it now." Now, the assistant manager was willing to cash the check. I said, "No, you won't. Since I had been required to return home to fetch my husband, I got cash for the business I needed to handle." When I told the assistant manager that I had enough because I received nothing but problems each time I used this branch and that I wasn't going to use that branch any more and I might even take my money out of OlyFed because of the unacceptable behavior at this branch, he told me "Have a nice day." When you know customers are insulted and angry, saying "Have a nice day." is more than just inappropriate, it adds insult on top of insult.

I saw the most disgusting display of professionalism from the employees of this bank. There is a…read moreyoung women who clearly has mental issues. She yells and scream but never harms anyone. The employees decide they would stop their work come to the front window and set off their car alarms. I watch as they dance and laugh in the bank window. When I drove into the parking lot and stared at them they seem guilty and waddle back up the stairs to their work. I will never deal with this bank because if that's how they treat mankind, how are they treating your money.

Staff are always friendly when I visit; nice, calm and organized place…read more I've been going to this bank for over 8-9 years and they are very helpful with whatever problems you may have with your account. Their customer service is also readily available during business hours.

They care by listening and educating and serving the members and communities they serve.read more

Peninsula CU has always been responsive to our needs. Both pleasant and professional assistance…read moreavailable during every transaction. They've always considered all of the available options to help us choose which one was best for our situation.