Wonderful service! On time(usually early!)…read moreClean car. Kind driver. I feel safe when riding. Fair prices. Look forward to my next ride. Grateful

We had two completely separate reservations with this company for airport transportation --…read moredifferent names, phone numbers, addresses, and confirmation numbers -- but the same pickup time and flight. Both reservations were confirmed on Friday for a Saturday morning pickup. On the way TO LAX: My sister and brother-in-law were never picked up. At the scheduled 4:00am pickup time, they called the company and it went straight to voicemail. At no point did the company proactively reach out to us to explain what was happening. After repeatedly calling and getting no answers, they were forced to Uber to the airport. Only after multiple calls did the company finally say there were "car issues." By then, they would have missed their flight if they hadn't arranged their own backup. On the way BACK from LAX: My sister and brother-in-law were picked up -- but my parents and I were not. Again, no one from the company contacted us. When my mom called, she was told "let me call the driver and see where he's at." No one ever called her back. Instead, the company called my sister's driver to say there was no driver for us. When my mom called again, the explanation changed and they blamed both failed rides on a "computer glitch," despite previously blaming car issues. Throughout all of this, every update came only because we kept calling them. There was zero proactive communication, accountability, or apology. If there were known issues, we should have been notified so we could make alternate plans -- especially for airport transportation. The one bright spot is Steve, the driver who did take me to the airport and later drove my sister and brother-in-law home. He was communicative, professional, and great. Unfortunately, due to the ownership/management, lack of communication, and how these situations were handled (including by the owner, Noah), we will never use this company again and strongly recommend others do not either. After looks at other reviews, it also seems that "car issues" or traffic are common excuses used here.

I researched a couple transport options and different car companies before settling on Go Ride as I…read moreneeded to transport 3 kids which all required a car seats as per California Law. Uber car seat didn't seem to be a reliable option and ride hailing services required a super far transfer to another pickup location. The bus was also triple the time to our destination near the cruise port. Go Ride was very clear about their pricing and they were detailed when answering a follow up question I had about pickup time which was fortunate as our flight ended up getting in 30 mins earlier than scheduled. Our driver, Oscar, arrived early to pick us up - I received an iMessage from him before landing using my airline's in-flight wifi - I was able to send him updates as we got off the plane and got our bags. He pulled up within 5 mins of my last message when we had our bags conveniently right outside the terminal. It was so easy I didn't even need to rent the $8 USD luggage cart and my kids didn't have enough time to complain about any wait. Oscar was really helpful with our bags and had all the car seats already installed correctly! All seats were facing the correct direction, solid, tight and the only adjustment needed was for the actual seat belts themselves to secure the kids. Oscar offered us bottles of water and we were off to the hotel. On the way we had a nice chat and he was totally OK with the youngest child crying for a bit while navigating LA's notorious traffic (he said it was light but to me it was busy). Drop off at the hotel was smooth and we tipped in cash for great service - he impressed us! Definitely would recommend to anyone especially families looking for a smooth experience getting anywhere from LAX airport. I will be using them again for future travel. Pricing: reasonable and competitive for door to door private car service with car seats. Communication: from booking to actual day of it was the right amount of detail Quality: car and car seats were super clean Safety: our driver Oscar was safe while navigating LA's freeway and street traffic. Car seats were properly installed and well maintained. Convenience: Door to door service was amazing and easy - I had bags but didn't require a luggage cart at all. Time saved = more relaxation time = less whiny little ones Thanks again Oscar and Go Ride!

Ramiro (owner) was great. He Picked us up curbside at lax (and they have an option for meet and…read moregreet inside for additional cost). We needed a car seat which they were able accommodate. Our ride was smooth and safe. We'll definitely use them again.

After a conversation with the owner, we agreed that the service wasn't what either of us wanted. I…read morereceived a partial refund for the lack of service as agreed. I don't think this is a bad company at all, they service a large area, but I do think on the day of my ride got a bit hectic. I'm glad that they took ownership and did what was right.

Well we made it to/from LAX alive and in time. I will say John was communicative and let us know…read morehow and where to meet, and let us know when he was on his way and if there were any delays. Otherwise, his driving was a little scary; we were picked up not super early in the morning (between 9-11am), but he looked like he was struggling and swerved 2-3 times to stay in his lane. The van was also pretty filthy on the inside; there were nut shells on the floor and didn't seemed it was cleaned for several weeks. I would not recommend especially if your family has any food or pet allergies.

Riz Transportation Services made everything feel easy and stress-free…read more We would recommend Riz Transportation Services to anyone looking for luxury transportation that is enjoyable and smooth!

Riz was very communicative and clear about pricing. Our driver was so fun and helpful.read more

I found this company on Yelp Ir was super easy to book and…read moreget reservation confirmation. Driver was on time and got us to LAX without delay. I would use they again.

I have used this company on multiple occasions...both to and from LAX...and they have always been…read moreon time. The drivers are excellent. Communication with the company is easy via text and email. Highly recommend!

We needed pick up to & from the airport. Communication was great & they were courteous, on time. We…read morewill be using them for all of our trips.

Use any other car service but this one. They have no concept of time. They don't understand the…read morelong lines at customs, or that things might run longer than anticipated. They left my family stranded at the airport because they were stuck in a customs line. It's absolutely shameful. Use any other company but this one

Excellent service! Following some shenanigans with a…read moredifferent shuttle service, I reached out to Xpress Shuttles and spoke with Jackson, about my need for a next day shuttle for 5 people and ALOT of luggage. While Jackson did not have availability for the next day, he found a different company to handle our shuttle needs. I was contacted an hour later by the driver to confirm our reservation, and provided a contact number for any customer service needs. The driver arrived 10 minutes early the next day (with free bottled water) and delivered us to LAX promptly. Would highly recommend this company to others and will use in the future.

Upon recommendation from a cruise enthusiast community, we booked Xpress Shuttles for a cruise out…read moreof San Pedro, picking us up at Orange County International airport. The reservation process was easy and Leah was helpful and very responsive. Communication from the driver (Katrina, outstanding by the way) the day prior and the morning of the pick up was timely and we got to the cruise port in excellent time. I definitely recommend Xpress and will use them again when flying into the LA/OC area.

this service is trash, nit organized at all. and you can bet on the bus driver not participating at…read moreall. you'll remember this post after you experience this so called service.

I requested a quote online from LAX Transport when I couldn't reach them by phone. The quote came…read morein at more than twice the cost of a regular taxi, so I clicked the "Cancel quote" button. Nevertheless, I received multiple messages confirming my reservation. I wasn't able to get them to cancel the reservation that I had not made either by sending messages online or by leaving phone messages. It was only when I was contacted by the driver that I was able to get him to convey the message to dispatch.

I contacted numerous shuttle companies to obtain a quote for transportation to LAX for a group of 9…read morepassengers, including adults and teenagers, plus luggage and one bass drum. I was quoted prices from just ok on the high end to WHAT!! Are you kidding? I was desperate and continued searching for other options here on Yelp. I found Airport Rides and read the positive reviews, so I requested a quote. Within two minutes of sending my quote request, I received a phone call from a gentleman named Anthony. I provided Anthony with pertinent information, including the date, location, number of passengers, luggage information, and return transportation details. Within 15 seconds, Anthony provided me with a round-trip quote, tax, and tip for his drivers, which was hundreds of dollars less than what other shuttle companies had quoted me for one-way transportation. I had to confirm three times during our phone conversation whether there were any additional fees, since his price was sooo much better than anyone else's. Anthony advised me that he was the owner of his new shuttle company and that, as a new business, excellent customer service and competitive pricing were the keys to its success. I agreed to the price, and Anthony directed me to please make the reservations on his website, which I did. Within minutes, I received my email confirmation and a follow-up phone call from Anthony, thanking me for the business and the opportunity to transport my family and friends. Needless to say, I am thrilled and grateful to Anthony for the GREAT customer service and for saving me hundreds of dollars.

Booked again! very content to know that we can always rely on Airport Rides and priced very well.read more