Our sales consultant - advisor Henry (Ming) Chung was excellent and extremely helpful. He took…read morethe time to explain the differences in the models of Camry my wife was interested in and showed us the different models and allowed us ample time to examine each one. He sat with my wife as she picked up her new Camry and went over all the dashboard controls, and features so she was comfortable. He even followed up with a phone call after we had the car for a day to check and see were we still satisfied with our purchase. YES we are. We love the car and the excellent service we received was a bonus. I highly recommend if you are shopping for car at Empire Toyoota ask for Henry Chung to assist you. He is the icing on the cake for your purchase.

The customer service is horrendous here everyone has an attitude. When you bring in your vehicle…read morefor warranty issues, they act like you caused a problem. The Service representative actually hung up on me when I started to complain. Before the experience, I tried to buy a vehicle at this dealership couldn't find anyone to help me. Eventually, I found someone to help me and they had no knowledge about the vehicles.

People always talk about how dealerships do nothing but try to swindle you into paying too much for…read morea car. And in the past i have dealt with dealerships that were not understanding or even listened to my needs. A few years ago, i went to greenbrook because i was looking to buy a gmc acadia. New or used, its a car ive loved for a long time. The salesman i encountered was Lance. He sat and talked with me and my boyfriend (now my ex). He asked me a lot of questions about my life, my profession, my family life. He was very friendly and wanted to make sure i truly knew what i wanted. After awhile he showed me around a few cars, and i test drove one. We ran some numbers and unfortunately at that time i could not purchase a new vehicle, but i always remembered how respectfully Lance had treated me and decided that when i was in a better position financially, id come back to greenbrook. This past may, i started car shopping again. One friday, late afternoon, i drove to a dealership just a few miles from Greenbrook and i spoke with a salesman and test drove a very nice car. They gave me a great quote on it as well. After leaving there, i drove down the road to greenbrook. My friend and i arrived probably just a few mins beforr they were closing for the evening (we actually didnt know until later. The never made mention of that). Ernie baptista was the salesman that evening. He did just as lance did a few years earlier. He listened to me, asked me questions, and then we test drove. We ran numbers, i got a quote. I had some things i needed to take care of before fully committing to any new car, but a few weeks later i came back in, had a down payment ready. There were a few hiccups from the car i had owned that i was trading in, but after all was said and done, Ernie and the managers at greenbrook gave me a pretty good price on the EXACT Acadia i wanted. I gave my down payment and made arrangementa to pick up my car a couple of days later. The entire car buying process was so utterly painless. I know people that have spent entire days at dealerships, and i don't think i spent more than a few hours over the course of anfew days with Ernie. Plus he gave me his personal cell number in the event a situation arose. I just had my first oil change and it was free and completely painless. I scheduled it thru the gmc app and was in and out of the dealership in less than an hour. Greenbrook is such a lovely dealership. Professional and courteous, warm and friendly. I plan on doing a lot of business with them in the future and have told a lot of friends and family about my experience. Thank you all so much :)

Beware. Pricing piracy being practiced. Went in for oil change and tire rotation for $129. When…read moreall was said and done, the bill came to over $3,000............. that's right..........$3,000. They demanded that some other things needed to be resolved like transmission, differential fluid, 4 tires, wheel alignment and more. This is the second car I purchased from this dealership, and the last. Been with them for over 2 decades. Dealership has trended downward. Service department appear to be on commission and behave accordingly by deceit with a smile. I'm done with them. I will actively campaign against this dealership and report these findings to the Consumer Protection Agency, Better Business Bureau, Federal Trade Commission and the State Office of the Attorney General. Beware. Don't buy a car from or use them in any capacity.

We are in talks to resolve the issues without going to court .Will keep you posted .Most issues are…read morebeing dealt with . There are some people with integrity at this dealer . There were mistakes made and they are owning up to them and try to correct them .

Worst Car Buying Experience I've Ever Had - Beware of This Dealership…read more I drove an hour from Pennsylvania to Liccardi Chrysler Dodge because they had the exact car I wanted -- a 2020 Mercedes-Benz GLE 350. Worst decision ever. Do not buy a car from this dealership. You'll regret it. This was my third Mercedes SUV and the fifth Mercedes in my family, so I'm very familiar with the brand. While looking at the car, I noticed the tow hook cover was missing. I mentioned it to my salesperson, Hakeem, who said he'd order one right away. I also noticed the driver's seatbelt wouldn't retract properly, but I assumed they would fix it since it's a basic safety issue. After purchasing the car, I took it for inspection -- and it failed due to a broken strut. I immediately called Liccardi and was told to bring it back in. That's when I also realized the air conditioner didn't work. Since I bought the car in February, I hadn't tried using it until recently. They advertised the car as having A/C, so I naturally assumed it did. After driving yet another hour to the dealership, I was told that yes, the strut and A/C needed work -- but since I didn't buy a warranty, I would have to pay for both repairs out of pocket. I had only owned the car for two weeks at this point. After expressing my frustration, Tony, the Used Car Manager, agreed to fix both at no charge -- which I appreciated, even if I was still upset about the hassle. I spent five hours at the dealership the following Saturday. They replaced the leaking strut and "recharged" the air conditioner. They also said they'd ordered parts to fix the seatbelt (a safety issue that still hasn't been addressed to this day). A few weeks later, it warmed up -- and the A/C stopped working again. Turns out, recharging it was just a temporary bandage instead of fixing the real problem. I called several times, and when Tony finally called me back, he said that if I wanted the air conditioning repaired, I would have to pay for it myself. When I pointed out that the car was advertised as having A/C, he dismissed me, said "I can't do anything for you," and hung up on me. I was stunned. I immediately filed a complaint with the Better Business Bureau, who told me that Liccardi is already in their system -- which unfortunately didn't surprise me. This is the 18th vehicle I've purchased in my lifetime, and by far the worst experience I've ever had. Not only have I been ignored by my salesperson (Hakeem never followed up once since the sale), but I've also been left with unresolved issues on a supposedly premium vehicle that doesn't match how it was advertised. To make things worse, I traded in my 2017 Mercedes GLE 350, which needed some repairs. They lowballed me on the trade because of this -- and then turned around and sold that same car the very next day without fixing a single issue. If someone reading this bought that car, I genuinely hope the dealership was honest with you about its condition. Save yourself the stress and avoid this dealership at all costs.

Johnny is a good man. Hard worker He gets the best deals and works all day to satisfy clientsread more

Where do I begin? I called John at NJ Cash for Cars at 1:30 PM on a Wednesday and by 6:00 PM my…read moresister's very first car (which sat in my mom's driveway for over 10 years!) was sold and towed away! John and the entire team are timely, professional, friendly and more than fair... and did i say friendly? With a little negotiating my mom was able to sell the clunker at a MORE than competitive rate with little hassle and very little time spent. If you are overwhelmed at the idea of selling your car and want a seamless, stress-free selling experience, this is the place to go. Thanks again, John and the rest of the team! I would recommend them to any & everyone!

Salesman are nice and professional.. however my family has purchased two certified used cars from…read morehere. Both of them had check engine lights the next day from purchase. Not sure if the service dept has real bad luck or there is some kind of fraud going on. Maybe they reset the engine lights before test drives or something.., dunno if i could recommend this place

Just had a great experience at Empire Mazda and wanted to share. From the moment we walked in,…read moreeveryone was super friendly and welcoming. We never felt rushed or pressured at all, which made the whole car-buying process way less stressful than I expected. The team really took the time to understand what we were looking for, and thanks to their help, we ended up with the perfect car for our family. It checks every box, and we honestly couldn't be happier with it. We also got a great impression of the service department, everything looked clean, organized, and professional. We'll definitely be bringing our car back here for regular maintenance. Overall, this dealership went above and beyond. If you're looking for a place that treats you with respect, actually listens, and makes the whole process easy, I'd highly recommend checking them out -- James from Sales and Kelvin from Finance were fantastic! Ask for them

Salesman Donald Veitch was courteous and respectful. Get you KIA from Global Auto Mall.read more

I live in SF and am buying a car for a family member. As such I needed to get quotes and agree on a…read morevehicle and price before I fly to NYC and purchase within a week. When I asked about quotes I got a super sleezy answer to come into the dealership. I told your dealership multiple times I can't come in bc I live in SF. Even after I told them they STILL asked me to come in. It was a super off putting experience. Very inflexible and has no tact or communication skills. If you need to work with a dealer over email and not in person THIS IS NOT THE PLACE Msg from Dealer telling me to stop by when I live across the country. I worked with Maxon Hyundai instead and am flying to purchase immediately. The out-the-door price is something that we would go over with you in detail here in the showroom. We are in the business of selling vehicles, and we do not send our aggressive pricing structure electronically as it would essentially teach our competitors how to structure their deals as well. That said, I'd be happy to further discuss your options and go over everything transparently with you in person. Do you have time later today or tomorrow to stop by?

Now is Empire Auto Mall Mazda dealer. We went to the dealer…read moreon my wife's bday to buy a new car. We arranged pricing on the interned with great help from Larry S. I was very impressed talking and dealing with Sales Advisor James McLane. The initial process was flawless and James restored my belief that dealing for a new car does not have to be worse than going to the dentist for a root canal. No hassle, no pushing for fake add ons, just straight forward price I received previously in the email. Unfortunately, we will have to wait a bit for the new car since the one we choose was not in stock. Delivery should be in about a week. Eagerly waiting for good news from James. So far our experience with this dealer was outstanding. Will follow with detailed review once we actually get the car.

Several days ago I purchased my first Toyota. At 62 years of age, I've had many cars, mostly…read moreluxury, driven countless 100s of 1000s of miles and need reliability, luxury AND a pretty car! I'd been lookng for some time... The stars aligned after finding an AMAZING selection of both new and used cars at Crystal Auto Mall in Green Brook & I purchased my beautiful car. Absolutely everyone I encountered was wonderful! My salesman Jose Cabana was knowledgeable and incredibly patient with me, especially when it came to showing/explaining to me all of the MANY features in my new car. I really appreciated him helping me sync my phone AND showing me how to stream my music through my phone. Ben Casablanca, the gentleman in finance, was also really terrific, especially when it came to thoroughly explaining the warranty options available, over what came with my loaded Toyota Certified 2017 RAV 4. I ended up purchasing an extended warranty plan 6 years past what already came with the car as I don't want to worry about potential repairs down the line. Before leaving the showroom (when Jose took me out to my gorgeous freshly washed & gassed up car) Rob Ramirez, the General Car Sales Manager came over to introduce himself asking me if everything was satisfactory and encouraged me to call if I had questions.  Kevin Cadena, Manager of Used Cars came and introduced himself while I was signing paperwork, inviting me to call him if I had questions or needed help. I'd already had an informative & helpful phone convo with Ezzat Megaly, Toyota Sales Manager, who set the tone for a successful purchase before my visit. Honestly, as a woman purchasing a car, I REALLY appreciated the manner in which I was treated. I'm a businesswoman for my entire life and I remember going into other dealerships to buy a new car with MY hard earned money, and the men wanted to deal with my husband! Ugh. At Crystal Auto Mall, you would have thought I was very important. I'd especially strongly encourage women go to this dealership, because they clearly recognize that women are consumers with money to spend! Thank you to everyone! Julie Henry

I was a bit skeptical but I have to say my experience was awesome, I made an appointment online…read morewhich I would recommend as it was fairly busy. I submitted the required paperwork online and although they still ask for it during your appointment it was still a painless experience. They honored the quote they gave me online and I left with a check in under 2 hours.

It's no secret that most people would rather swim through quicksand than endure the gauntlet of…read morenegotiating a used car purchase. Relax, CarMax is there for the timid offering no haggle pricing and turn-key financing that will make even the credit-challenged smile. Unfortunately, the sticker price is anywhere between five and twenty percent higher than similar vehicles available elsewhere and the interest rates are steep even for buyers with excellent credit. So, bottom-line be prepared to pay dearly for the convenience. Go in with your eyes wide open and certainly have alternative financing available through your bank or credit union. Good luck.

Amazing amazing amazing service . I came in looking for help in a dire situation . They immediately…read morebegan working diligently , effective and efficiently . Was able to make a proper purchase ! If you are looking for your car HIGHLY RECOMMEND WITH AN AMAZING SELECTION . Kristina is extremely helpful and answers all questions !