::CUSTOMER SERVICE REVIEW:: A+++++++++++++ for Vinny…read more A lot of you may not know firsthand what it's like trying to buy a big ticket item as a Black person. Degrading, humiliating, invisible, scammed are some of the words that come to mind based on my 44 years of life. There is no aspect of life where racism doesn't reach. In the case of car buying I try to do all negotiation before I even step foot on the lot because of that but last week I was just there to see if the dream - a Ford Bronco - lived up to the hype. My husband and I were on the lot sitting in the 2 door and 4 door models for a few minutes before being approached by Vinny. He was in a word, amazing to work with. I asked questions, went through the models (I've had an Outer Banks model saved on my computer for the past 2 years lol) and he offered to have me test drive. No hassle - here are the keys let's do it. We had a great convo while driving about cars, interest rates, 2025 refreshes, alternatives. I felt very human as both a Black person AND a woman and that's rare at a dealership. My timeframe to buy is 6 months - and possibly longer if these rates linger where they are ::insert angry face here:: But if I do opt for a Bronco I will be back to shop with Vinny specifically.

The whole service department they are a bunch of liars. They're full of shit, not to mention rip…read moreoffs. They tell you one thing and then do another so I paid out of my pocket $240 for diagnostic fee which they got reimbursed $432 from my insurance however, when I inquired about getting my money refunded to me all of a sudden they came up with all these fees for other things The service rep George then intern told me that I would only get a refund of $38 and some change so when I go to pick my car up all of a sudden I now owe them $138 when in fact we covered what the total amount would be prior to them fixing the car and that I would definitely get a $38 refund which was the only amount that was left so they say out of the $240 after they tacked on all of these other things, however they are the worst people to take your car too like I said they are liars. I will never take my car there again and I don't recommend anyone else to use them, I was warned about them, but I tried to be nice to give them a chance so many people have told me bad stories about Malouf ford and Lincoln dealer in North Brunswick, New Jersey. The service manager wouldn't even answer his phone today. The young ladies that answer the phone wouldn't connect me to George or the service manager because they knew what I wanted and that they were wrong, however, they still owe me $38 and some people may say it's only $38 but it's my money that I worked for and why should I give it to Malouf they spend enough time ripping other people off, so I'm sure it's not hurting their pockets and it's not hurting mine. It's just the principle of it. I have insurance to cover my repairs and the labor why should I pay extra? DO NOT TAKE YOUR CAR TO MALOUF FORD LINCOLN DEALER THE SERVICE SUCKS REALLY BAD. AND THEY ARE SO UNPROFESSIONAL IT'S REALLY RIDICULOUS What I went through today with them. I was ready to call the news and really put them on blast BUT YOU BETTER BELIEVE THE BETTER BUSINESS BUREAU WILL HEAR OF THIS ONE.

The listed vehicle price initially seemed attractive, but when it came time to finalize the…read morepurchase, the dealer attempted to add about $6,000 in fees and inspection charges on top of taxes. This kind of unexpected markup is completely outside anything encountered in previous car-buying experiences. Because of these misleading tactics used to draw customers in, this dealership would not be recommended, and there is relief that the entire interaction happened over the phone rather than wasting time in person.

do not waist your time coming here. thats the thing abiut these little dealerships. they always…read morewant to dk extra. bait & switch. false advertising, price misleading, deceptive business practices, consumer fraud. the thing is thing is not my first rodeo ! stay tune

I had a great purchasing experience at Malouf Ford in March of 2025. I dealt with their sales…read moreassociate, Robert Santoro who was friendly, helpful and easygoing. No pressure, no B.S. I purchased a 2025 Maverick they had on the lot. Prior to going to Malouf, I had already researched the Maverick in various trim levels, but also already knew most, if not all the details on the specific one I was interested in. Having that knowledge up front helped the sale process move along smoothly, and quickly. Robert patiently answered any questions I had, and made sure every "I" was dotted, and every "T" was crossed. While negotiating price, I also briefly dealt with the pre-owned sales manager, Justin (if memory serves), who was also pleasant, reasonable and easy to talk to during the process. On delivery day, Robert had my new truck ready to go, right out front, freshly washed inside and out with a full tank of gas for the drive home. The finance manager, Maureen DeLucia also made the process quick and easy with her friendly demeanor and efficiency. We spent more time just having friendly chatter than doing paperwork. Before I left the dealership in my new ride, Robert made sure I had everything I needed and that I didn't have any unanswered questions. I mean, we all know that this is how car buying should be with few exceptions, but the unfortunate reality is it doesn't always go this well. I'm happy to report that each team member I dealt with at Malouf Ford made my car buying experience headache free, quick and easy. Thanks to all!

i ordered wheel locks from ford accessories with the service fee to install them. I had my…read moreappointment at 8:30, and i went into their service center, their staff pretended like i didnt exist until one of them side eyed me and asked what i was in for, and he took forever to check my car in, and treated me rudely when i was actually reading the papers they handed for me to sign. then i asked a question and he got annoyed at me again, and then went back to pretending i dont exist after he handed me my receipt. i only made my way into the customer lounge bc ive had the pleasure of dealing with their rude/aggressive/pushy manager in the past when i was looking to buy a car from this dealership (dont, they add on at least 5-7k of junk fees), they took OVER 2 HOURS for a simple wheel lock installation (its not an engine rebuild), and i got thirsty and their fridge was nasty and out of their "complementary water". he apologized at the end but it genuinely shouldn't have taken that long

Above and beyond! My fourth car from Malouf, one Malibu and three CT5. Painless transactions…read morealways. G.M knows his stuff, Kevin in finance too.

First off in a day when car dealers treat you like an assembly line, Malouf Cadillac and Chevy are…read morejust the opposite. Gene Ponti, Bill T and Kevin (finance manager) are engaging, knowledgeable and the LISTEN. Just picked up our 4th car in 3 years from Malouf and while we could have gone anywhere, we keep coming back. They are honest and fair. I originally thought this one was going to be an XT5 but Gene asked me to give the CT5 a look and I am so grateful I did! Love the car and the ride!! I ended up with the exact car and packages - a rarity today when often your forced to settle for slightly different than your dream car. Thanks Gene and Bill and Kevin!! Best, John A

I leased or purchased my last 7 cars through Malouf. Yes, you need to haggle a bit. But, you will…read morealways get the lowest price for you car. I shop around before purchasing or leasing (typically online). Last week, my wife and I leased a car from Malouf at about $30 less per month than the closest competitor. I purchased a car today (my lease just expired) and when shopping around it was clear that Malouf had the lowest price. For the same make/modal/features, Malouf was over $1,100 less than the nearest competitor (Lester Glen). This takes into account markup over MSRP and dealer rebates. The Trailblazer I purchased was being sold by Malouf at $1600 over MSRP. BUT, they offered me a dealer rebate of $1,000, so the net addition was $600. Lester Glen (identical specs) was $1800 over MSRP. All American & Quality Chevrolet (Old Bridge) were $5,000 and $3,500 over MSRP!!!! Do your research then head to Malouf.

Told me the car was perfect after he did a walk around because I'm from out of state. I drive 7…read morehours to discover the drivers window was all scratched. the drivers fender is dented. Touch up paint on the hood. Plastic rubbed on the rear hatch. And more. With 30 years experience did they make a mistake and honestly miss all of those things or misrepresent the car's condition to get me in the door? You decide. Read others' reviews.

Thank you Steven for the service as we have some mis communication gap issue , but at the end all…read morewent well , thank you for service , NJ tlc driver if you are thinking of changing your vehicle and wan toyota i will recommend as they will transfer your plate to ny tlc , it might take some time but will work out , just have to be in top of it

My son bought a car on January 29, 2026, as an out-of-state deal. The co-buyer and I have been…read morecalling repeatedly trying to get answers about where his tags are. We have now gone through three temporary tags, and on top of everything, he is a traveling construction worker who depends on this vehicle. We have received nothing but excuses and poor communication. Honestly, I am at the point of bringing this car back to New Jersey and demanding compensation for all of the headaches this dealership has caused. To make matters worse, their failure to properly process the paperwork for the traded vehicle -- which I was also a co-buyer on -- has now resulted in my driver's license being suspended. Until they get the current vehicle properly tagged and the paperwork corrected, the suspension will remain on my license. This entire experience has been extremely frustrating, stressful, and completely unacceptable.

They misdiagnosed my car for needing an oil change when it needed a head gasket and refused to…read moreadmit that it was the wrong diagnosis it's their loss though because they lost a loyal customer and my car would've been in their shop needing at the least a head gasket but I am going for a new engine

An unequivocally awful business. Where to begin? How about the fact that they knew we were coming…read morefrom out of state and neglected to tell us that a bank check was needed until the day of, as we were on the road. We were so so lucky that our normal (out-of-state-specific) bank had one singular location that required only a minimal detour. Other information withheld included a fee to ship the plates back home. Fastforward to post purchase, a mere TWO drives later, the truck did not start. Dead battery. How are you as a dealer not going to check the battery of an 8 year old vehicle? Absolutely unacceptable. Can't get any worse right? WRONG. How about an inability to contact amanda or kyle (our rather bland sales guy) for over a week. The whereabouts of the plates: a mystery, and the status of the paperwork: unknown. It's crazy how the communication fluctuated from such a keen eagerness to make a sale to radio silence to your own negligence. It quickly became the day before the expiration of the old tags before kyle finally answered the phone. It turned out they had the plates just sitting there the whole time but "did not have our phone number in the system." Complete BS. Even if that outright lie held any truth, it failed to acknowledge the fact that he had been blatantly ignoring countless calls and numerous emails that were merely inquiring if he could accomplish the small fleet of doing his job effectively. Needless to say, it did not take long to realize he in fact could not do his job swiftly, nor could buick gmc hold any ounce of integrity.

I have purchased many cars over the last 28 years and have experienced a very diverse group of…read moresalesman within the more popular makers. I have yet to have all my needs met; being comfortable, respected, educated and more importantly impressed-- until now. My experience at Acme Nissan was simply amazing and they did more than meet expectations-- they exceeded it. From the beginning I was met with a warm receptionist and asked to wait briefly in a very nice and pleasant setting. The salesman "Andy Patel" in short is an amazing salesman and even a better person. He came across as genuine and not the typical car salesman-- his attention to detail, overall knowledge and interpersonal skills really sealed the deal. The entire staff at Acme Nissan should be commended for their professional presentation and the ability to truly relate to the average buyer. I would recommend Andy and the Acme staff to any car buyer

This review is for the service department. Although I normally post only positive reviews, I am…read moreextremely unhappy and frustrated after dealing with this place. It's been almost a year since I had the very unfortunate experience of taking my car here for the first time to resolve an issue, which left me with nothing except a headache and more problems ever since then. I would give negative 0 stars if it was an option. They charged me over $800 to replace an alternator (on top of $600 to remove my remote start system which they "claim" was causing issues). The first alternator they gave me was faulty (which they refused to acknowledge until I brought screenshots with proof from other places such as Autozone). They replaced the alternator with ANOTHER faulty one, which I just had replaced by my mechanic this week for $600 (much less than what Acme charged). I was there a total of 4 times last summer trying to resolve this issue, each time leaving with more problems than I went in with. My battery lights kept going on every time I left, and my car eventually wouldn't start several months later, due to alternator issues and issues with wiring that occurred only after Acme technicians messed with my car. When I tried speaking to a "manager", I was given the runaround about how none were available and would call me back. Six months later I finally received a call back, only after I started a case with corporate. The only solution that was offered was to waste my time bringing my car back AGAIN to a place that caused me nothing but problems since I went to them. Why would I want to do that and end up with more problems and headaches down the road?! Horrible customer service. I made it clear several times that I wanted some sort of compensation for the large amount of money and tremendous time wasted, taking a day off work to bring my car to my mechanic, being without a car for weeks last summer, and just overall awful experience. Needless to say, I got nowhere with it and am now out $1500 in addition to the new alternator for another $600, and $300 to fix the wiring issues, so well over $2,000. I have never experienced anything like this before in my life. I've been going to my mechanic for about 20 years and never once had an issue. I went to Acme once and have had nothing but issues. Definitely would not recommend. I am usually very fair and give people the benefit of the doubt, but in this case, I needed to express my frustration because this was definitely not resolved in a way that was beneficial, fair, or satisfactory to the customer. I also read several other reviews on here about people who brought their cars for service and ended up with more problems than they had to begin with. Normally I take those types of reviews with a grain of salt, but in this case I can't help but believe them after my own experience.

the twins used to work on my car many years ago when i lived in NJ. they were kind, professional,…read moreand always did an amazing job! I will never forget them

Excellent and honest car repair services. They will always be clear about what needs to be done and…read morewill communicate with you. I had brought my car in for something rather small but would definitely want to consider future services there.