Ups store is basically my second home .. I'm always in need with help with my business... with…read morethat being said Rafael , April and everyone that works there are always so helpful especially on an overwhelming day I had today .. I suggest everyone to have a second home like UPS store !!!

Need a Notary? Howard here at the UPS store has got you covered. 15 dollars and 15 minutes later we…read morewere out the door with our paperwork notarized.

I stopped in today to drop off packages to Amazon, I had one box untaped and the other item needed…read morea bag, it was no problem. All they needed was my QR codes for the items. Couldn't have been simpler. Thanks so much!

I was able to park right outside of this place. It looks nice and light from the outside. As soon…read moreas I walked in an employee walked up to the counter and helped me. Friendly and fast service!

Hey yall! This USPS is OPEN on SATURDAY & it's a real USPS!…read moreMost of the other USPS are closed! Some are open tho but this one was busy and very nice with giving out to and from cards! But just once! Anyways, had to go next door to get wrapping paper before I shipped and prices of ground shipping is rising!!! Noooo! lol!

I love coming to this little post office because I think most people don't realize it's here and…read morethat it's an actual post office. It is quite small compared to the other post offices in the area, squeezed into a strip mall. The space is small so if you're doing something like packing a box in the location, you'd be a bit pressed for space but there is a small counter to do these things at. There isn't a huge retail selection here, as say there would be at the location on Horizon Ridge, but they do have the "free" boxes and all the stamps you'd want to buy. I've never experienced bad service here. The people working at the counter have always been super friendly and helpful. This last time I came in, they were giving kids candy. It was super cute.

I am extremely disappointed with my recent experience. I brought in a package to be shipped…read moreinternationally and had the label printed from my email. Unfortunately, the wrong shipping label was placed on my package. I only discovered the mistake because I had taken a photo of my package before leaving the store. After my transaction was complete, the employee handed me my receipt, said "have a good day," and I then asked if I could take a quick photo of the package before leaving. At no point did I place a shipping label on the package myself. I noticed the error the same day I dropped the package off and immediately called the store, leaving a voicemail on Saturday. The store was closed on Sunday, and I was waiting outside Monday morning when they opened to address the issue as quickly as possible. Despite this, I was later told that the store claimed I had waited days to report the error, which is simply not true. I reported the problem as soon as I discovered it. What made the situation even more frustrating was that when I later spoke with UPS representatives, I was told the store reported that I had placed the label on the package myself. That is also false. The package was handled by store staff, and I only asked to take a photo of it after the transaction was complete. UPS Corporate also advised me that the store needed to take action to attempt to stop or intercept the package. However, I was repeatedly told by store employees that there was nothing they could do. Throughout this process, I felt like I was being passed around with no one willing to take ownership of the mistake or help find a solution. As a result, my package was sent to an Amazon returns center. It contained sentimental items and personal belongings intended for my sister in Paris, and those items now appear to be lost. What should have been a simple shipment turned into a stressful and heartbreaking experience due to an error that was not mine. Mistakes can happen, but the lack of accountability, conflicting information, and lack of assistance afterward were even more disappointing than the original mistake. A shipping error has potentially resulted in the permanent loss of irreplaceable items, and I hope no other customer has to go through the same experience.

Last Tuesday I had multiple Amazon returns that I dropped off at this location. I let the attendant…read moreknow that I had multiple QR codes and asked if she needed to scan all of them. She said no, it would be fine. A week later I'm checking to see if Amazon issued my return yet and it only shows that 2 out of the 6 items I brought to this UPS were scanned in and in route back to the warehouse for return. So it in fact was not fine because she did not scan all of my items. Again, I asked if she needed to scan all of the QR codes and she said no. So now I have to contact Amazon and resolve this with them. It's an inconvenience and an issue that could have been avoided if she took the time to scan all of the QR codes.

We live in California. Temporarily living here in Henderson for a couple of months, for work. We…read morecalled and spoke to Stephanie. We got a personal mail box all set up. Stephanie was extremely helpful, insightful, knowledgeable, friendly, professional, accommodating, understanding and provided us with wonderful customer service. She explained everything step-by-step, and there were no surprises! Every time we go to check our mail, Stephanie and Judy have been the ones to help us with any questions that we may have. They are great ladies, and we love that this is the UPS store that we selected!

I'll give this place five stars - great staff. They didn't even charge me for the copy I made…read moregranted it was only a page but the fact the lady said "don't worry" is cool on my list. Plenty of parking in the area. Good location.

Phenomenal service from Jen today. Old school customer service where its personable and actually…read morefeels like they're trying to solve your problems vs get to the next customer. Thanks again! I'll be back

Made a mistake in sending my parcel. All the employees are very helpful. Nicole called me up and…read morequestion about how many I was sending. Went back there that afternoon and fixed it. The staff are very helpful and accommodating! Very good customer service. Too bad other people are yelling at them although the customer was at fault.

Always come here for my Notary needs. Amanda is always nice, straightforward and fast. price is the…read moresame as everywhere else so might as well work with a notary that knows what they're doing

Not happy and worried would be my experience here. I asked for fragile stickers and he said he…read moredoesn't carry them because "they are expensive". He handed me a sharpie and told me I could write fragile if I wanted to. I was shipping something very fragile but he used peanuts instead of bubble wrap or something more substantial. I was in a hurry to get somewhere and didn't have time to pick another place but IMHO this store is clueless. I wouldn't come here again if the shipping was free! That isn't meant to be mean...honestly if they gave me a coupon for free service I'd throw it away. I would t even give it to someone to use. I allowed him to be clueless so really my fault but other places take way better care of their cusy