I am on Medicare which grants me 2 full heavy duty cleanings a year threw my ins. The owner came to my home to price the job. I had cked out the reviews prior to her coming and thought I would give this woman a try. BIG MISTAKE!! RUN do not allow this woman or her workers to clean your home. I use to clean homes professionally. This woman is not a professional house cleaner. I have aids in my home and they do light cleaning and dusting. I do not need someone to durst. I have asthma. I need the dust removed from the wall behind the dresser. She does not clean behind dressers. She told me that you wash kitchen cabnets from the top to the bottom. If you clean kitchen cabinets this way you will get streaks that will never come out. She told me my ins would only pay to have one room cleaned. The last Cleaning company that came to clean from my ins. company wa scheduled for a little over a week. She (Gloria) wanted only to wash the inside windows. I said look that window is on a door.. and there are a whole lot of windows that run up the wheelchair ramp. I should not tell you how to do ur job. I don't want to hear what the ins. is not going to pay for. As this was not my previous experience with another health ins. Cleaner. I hope yelp will allow me to keep this review. I priced the job. Well my Ins. company did. I was a person who interviewed this business for ther read more

If I could give minus 10 stars I would. First after waiting 2 hours of the 3 hour window to get a quote they called and said they were running late and could come 2 1/2 hours later, that should have been my clue to not use them. We hired them to do a deep cleaning on my aunt's apartment as she had been away from it for 4 months. The 1 cleaner came, we expected more than 1 but ok. She didn't have the proper cleaning supplies. Not even sure vacuum cleaner! She worked hard BUT wasn't going to do the cabinets and refrigerator, the only thing she planned on doing was dusting and the floors. That is not a deep cleaning. So we added on those things. They wanted payment before she left, by a cash app. I didn't like that but said ok when they sebt me a statement bill which they sent. I paid on venmo and they texted me thsnking me for the payment. Since then they have sent me 4 bills saying payment overdue. I responded to all of them with proof of payment and said I wanted an apology for them Harrasing me for payment which had been paid. Crickets. Then they sent a letter to my sister again asking for payment. She responded as well and they apologized to her for their error. Today I got yet another text from them telling me they are concerned about lack of payment. And emailed my sister yet again for it. I told them I was doing this review and reporting them to the BBB. As they broke my aunt's vacuum by over stuffing it and didn't do a good job, (she didn't do the cabinets under the sink and for some reason but my aunts knife block in thr refrigerator) I would walk not run away from this service. See my pictures of what was missed. read more

Originally we had some miscommunications and I thought they cancelled on me without prior notice. But when they realized the problem, they not only apologized, but also offered compensation plan. As for their job, I have to say they are VERY professional. The carpet looks brand new now. I will definitely use them again next time. This place is definitely worth 5 stars, from their service to attitude. read more

Service is great! Left the house really clean. Gloria and her team are SIMPLY THE BEST! They did a great job and their customer service is top notch. We are all very happy. read more

Gloria cleaning crew did an amazing job at my mom's apartment. Called and they were available immediately and got the job done. Highly recommend ! read more

How does it take ten hours to clean an empty apartment? They honestly didn't do a great job and it was $1000, much more than the quoted $450. The cleaners also left food and dirty socks in the apartment. They didn't even clean the stove/oven or the cabinets that I explicitly requested. They also requested so many things like garbage bags and a swiffer. For $1000 you would think they would provide the cleaning supplies needed to do their job. read more

I contacted them about an apartment cleaning via text, and within minutes, I was contacted for information and provided a quote. The pricing was fair, and the cleaning crew was polite, friendly, efficient, and excellent. I will definitely recommend it. The manager, Tina, contacted me before my appointment and during the day of. Really excellent customer service. A+ read more

Gloria and her assistant did an Amazing job! They worked very fast and were very efficient! They restored my bathroom from looking like WW3 hit it due to a leak from a neighbor, to Looking Brand New and threw out tons of garbarge in only 3 hours! I Highly Recommend Her! read more

We worked with Gloria Cleaners only once, 2 years ago, when we moved into this apartment. They sent over a young woman who took over 8 hours to "clean" a 1 bedroom apartment, where she wandered from room to room spraying cleaner into the open air. She barely peeped a word, but wouldn't clean our bedroom. When I thought it was because she only spoke French, I called my mother in law who is fluent to translate. This young woman then proceeded to yell at my MIL on the phone, then insist we didn't tell her we also needed the bedroom cleaned. When I spoke to the woman who owns the company, she apologized and asked to speak directly to the cleaner, which then escalated into another French shouting match. It felt like Dr. Jekyll and Mr. Hyde with this woman. When she left we paid the agreed upon amount plus a decent tip, since she did spend the day there. She acted annoyed that it wasn't more and tried to get more from me. Nope, over. I told the company owner what had happened, and she said she was very sorry, that if we wanted to book again she would come and make sure it was done correctly. I didn't want to deal with them anymore but said I wouldn't leave a bad review because I understand it's a small business. Cut to the past year. Text after text after text asking to rebook them, offering a discount for "valued customers", and treating me like a cold call. I have repeatedly sent STOP and CANCEL messages, and told them why I don't want them to contact me, but it keeps going. So they are a shady business with rude and incompetent staff who hire a marketing company that doesn't comply with cease and desist. They should be avoided. read more

Keep searching -- you can do a lot better. I fully expect Yelp to hide this in the "not currently recommended" section (you can get a quote and make an appointment directly from the Yelp website, which suggests Yelp gets a cut), so if you find this, thank you! Tell your friends! Desperate for an emergency deep-cleaning, we ignored a lot of red flags, and that's our fault. But this sketchy, unreliable company will never get our business again. The company website is offline -- big red flag. Elsewhere on the web, it presents itself as a little operation run by a person named Gloria, but in practice booking is done by harried-sounding workers through some sort of boiler-room or remote-relay arrangement. Another red flag, but again, it was an emergency. We had a Friday appointment. Less than an hour before, the worker who set it up called to postpone by a day. OK, emergencies happen, but the company repeatedly called the original contact person (hundreds of miles away) despite being given the correct number for the worksite. Red flag. Throughout the process of quoting a price, the company rep referenced a "team" and "workers" multiple times. Imagine our surprise when a single worker showed up. She did a GREAT job. Too bad she works for this company. When the one and only cleaner had been on-site for a couple of hours, a new worker called (again, the original number, not the number at the jobsite) to discuss payment. Shouldn't this have been done after the quote was accepted? Yet another red flag. Let the buyer beware! This is a disorganized company that doesn't seem to treat its employees -- in the office or in the field -- very well. If you're trying to book a service remotely, you may continue to get calls even after you've provided a phone number for the actual location of the gig. The cleaning will be very good, but the process may not be worth the hassle. It wasn't for us. read more

Gloria and her team were nothing short of professional and great communicators, I would gladly work with them again. We had a tenant that left our place in shall we say a pretty sad state. I was tight on time and Gloria was able to accommodate me the very same day. She did a an incredible job. Shantell on her team too was also great, very communicative and kind. I would gladly work with the team at Gloria Cleaning again any time. Thank you, Melissa read more

Was interested in getting a cleaner every two weeks. When we spoke they recommended a super cleaning for the first time (more money). Although my apartment wasn't really that dirty I figured I would give them a try. I found the super cleaning to be average and not a reasonable value. I am looking elsewhere for a more permanent cleaning solution. read more

I had a last-minute apartment cleanout, and Gloria Cleaning accommodated me with a good quote and excellent customer service! The next morning I had two very nice, hardworking ladies who did a fabulous job. The only reason I did not give 5 stars is that one of the ladies didn't speak English, but I was able to communicate with her enough to get by. (The other lady didn't speak her language either). But they did a really good job, and the business was very easy to deal with. I highly recommend them! read more

These ladies are magic workers! I get excited every time they come because it makes my day! So good, thorough, professional--they really go above and beyond! They saved our cast iron pan that we had nearly given up on. Just hire them! read more

I am recent very satisfied customer..Quality of service was a excellent..staff did wonderful work..a complete competent professional..also quote & service given by front office was superb..follow up & confirmation was given with total ease for me to follow .Value of work was truly worth money I paid.. I would recommend this service to one & all ..Paul L. read more

We hired Gloria Cleaning after our tenants left a ghastly dirty apartment. A thorough scrubbing was needed, especially the bathrooms and kitchen. Also the floors needed to be done. Gloria and her team brought the apartment back to the luster it had two years ago, when it was brand new. We are very pleased with the professionalism and diligent work that was done. I can highly recommend Gloria and her team when you have a thorough deep cleaning of your house or rental property. read more

They never even arrived. Kept claiming they were outside until I had to cancel 45 min later . Unreliable. read more

Calene did a great job cleaning my apartment. It was the best cleaning job I've had since searching for someone. The third time is a charm, as they say. She took the initiative to clean spaces that I was surprised she saw. The process of securing the appointment was also seamless. Gloria accommodated my questions and concerns. I look forward to working with Calene and Gloria Cleaning again! read more

Cancelled on the day of cleaning when someone bothered to check the location and realised it was outside NYC

I had modest expectations when requesting service from glorias cleaning. I thought they were gonna do a decent job but I was wrong; she did a SUPERB job. I didnt know my apartment could be THAT clean when she was finished. It's so clean in my apartment I scold myself when I leave a slight mess. High quality service. Top notch. read more

First time using a cleaning service and gloria cleaning was great. they did a great job.

Recently moved into an apartment that had NOT been cleaned by the landlord between tenants. Every crevice was dusty, grout was gray, countertops sticky and cabinets/oven covered in *years* of grease. There were even crumbs left in the fridge and drawers. Ms. Viniolla and Ms. Aimee did a deep clean of the unit and transformed it. They got rid of every speck of dust, cleaned and scoured every surface and now the unit looks brand new. I literally don't have enough good things to say - they had incredible attention to detail and have made this house a home. read more

It was a pleasure working with Gloria. She was really thorough and explained the pricing well. I will definitely be using her again.

excellent service caring people the job they did all i kept saying was woow ive been telling everyone about them they will work with you they are cleaning and decluttering angels read more

They were late but amazing work! I don't really write reviews.... like ever but I was surprised how well they cleaned everything that I couldn't help myself. I know I'll be using them again! read more

Great general cleaning and easy to talk to. However I had asked to prioritize an item before I ordered the service and was assured they will clean it. But they cleaned everything else first and barely got to my requested job. Nonetheless, customer service was accommodating and gave a discount. Pleasant enough. read more

Hired them to do some specific cleaning tasks in my apartment. They were easy to communicate with in setting up the appointment and the cleaner was really good. The only down side was they were EXPENSIVE. If their rates were lower I would hire them regularly. read more

I moved into a new apartment and realized it was filthy. I reached out to Gloria Cleaning and was able to schedule a deep clean for the following morning. The apartment looks wonderful now, she did a fabulous job! Will be using them in the future! read more

I found Gloria Cleaning via Google, saw the great reviews & signed up for a Sunday cleaning. I originally scheduled it for 11am, but they called me later in the day to ask if the cleaner can come around 9am. I said sure. The day came & I waited.....and waited....and waited. The cleaner showed up 2 1/2 hours late! What made things worse is that I called them 4 times to get status updates and each time, their rep said "oh, she'll be there in 30 minutes" only for another 45 minutes to pass. I understand that things happen & people can be late, but the fact that THEY requested to move the time up (which made me shift/reschedule other important things in my day) along with the utter lack of customer service etiquette to give me any updates without having to follow up myself left a bad taste in my mouth. If it wasn't for the time crunch I had, I would've canceled after the first 30 minutes of being late. As for the cleaning itself, I requested a deep clean & definitely didn't get that. Was my place cleaner than before? Sure. But I had to re-point out very clear things that I specifically asked for and even then, things were half done. For example, I asked for the cleaner to clean the window ledges and the bedroom. She ended up cleaning the window ledge...but left the dusty table in front of it untouched. What's the point of a deep clean service if I have to micro-manage EVERYTHING I asked for? This was a clear lack of attention to detail that I personally expect when I'm paying for a "deep clean." Not to mention that the cleaner showed up 2 1/2 late and then tried to leave an hour early. I definitely won't be using their service and I suggest you don't as well unless you.. 1. Don't have anything else going on in your day and can wait for an unknown amount of time for your cleaner to show up since they probably won't respect the given time window (or your time). 2. Want to micro-manage a subpar cleaning of your place read more

I'm so happy I booked with Gloria's Cleaning! There are so many options out there, but I've found people I can trust and build long term relationships with. Communication via text makes planning and last minute changes in scheduling easy to navigate. The work itself is superb--I'm always so impressed with the attention to detail. I plan on booking with this team of professionals for a long time! read more

Gloria's cleaning service was great!!! Attention to detail, professional, punctual and very efficient!!!! Carine is a blessing!!!!

Without reservation I recommend Gloria Cleaning. It is the best cleaning service I've ever used. She completed every task that she outlined in the estimate. My bathroom has never been so clean. Now my apartment doesn't smell of dog and cat. I 'm now rid useless, unneeded items that I had become attached to. I highly recommend Gloria. read more

Gloria did a great job cleaning my house. She came with another person so they finished really fast. I would definitely recommend Gloria Cleaning read more

Gloria's cleaning skills are fantastic. She's very passionate, meticulous, and very professional towards her work. Just point to space you want to be cleaned and the dirt disappears. I would use her services again and highly recommend her to others in need of a professional cleaning service. read more