My car was rear-ended in a minor accident, and when my insurance company gave me a list of places I…read morecould take it for repair, HTAB was at the top of the list and I picked them due to their being within an easy 10 minute drive from home, plus their stellar Yelp reviews. Sometimes businesses with high Yelp ratings disappoint, leading one to hypothesize that they must've paid some "reputation management" outfit to inflate their numbers through the use of shill reviews by AI-generated sock-puppet accounts. (Yelp tries to combat that but there's only so much they can do given today's scale of shady internet shenanigans.) Well this is one place that totally does deserve all its glowing feedback! This place turns out to be an owner-operated business, and I dealt directly with the owner who was a both very knowledgeable and relatable young man, I'm guessing in his mid 30s tops. The other two employees I interacted with were similarly very pleasant and helpful folks...none of the gruff or sullen vibes you often encounter from service workers in this region. When I told them that I would be going out of town in a few days, they expedited the work so that my car would be ready just in time---and most impressively, they kept me updated on its status (via both text messaging and email) nearly every day until I came back to pick it up! Not only was the work done flawlessly making the car look brand new, but they even gave it a free car wash AND full interior detailing! (It had been covered in road salt/grime from a recent snowstorm and I had not vacuumed the inside for almost a year, lol---so they got their money's worth from whatever car wash place they must've taken it to, lol.) I only wish EVERY business could be as damn near perfect as these folks, let alone car-related businesses! Can't recommend them enough, and would definitely go back if, gods forbid, I got into another accident again.

Kept me informed of my repair, very friendly staff, made doing business very easy , including…read morehandling rental car. Car returned clean and looking good!

Unfortunately, the new normal seems to be trying to avoid being hit by distracted drivers. In this…read morecase, the driver was looking down at her lap and failed to stop at a red light. Thankfully, the team at 1st Class Auto Body in East Boston came to the rescue. After the damage was appraised, I brought my vehicle to them for repair. They were reasonably busy and had to order parts to replace the damaged components, but I just picked it up and it looks absolutely beautiful. You'd never know it had been in an accident! I can't praise them enough. They kept me informed throughout the entire repair process with regular updates, which gave me great peace of mind. As an added bonus, they even cleaned the interior of my car before returning it. Between the flawless repair work and the attention to detail, my car looks and feels brand new. I highly recommend them!

The Best Auto Body I have ever been to. Kevin, Angel, Hilda and all of them are good people!read more

I cannot recommend this place more!…read more Someone sideswiped my car, and insurance was being opaque and difficult to work with. Sierra at South Medford Auto Body took over for me like an absolute queen and was able to tell off the insurance company, get my car fixed, and make sure I had zero down time without a fully covered vehicle. They have been flexible, communicative, and a godsend with how stressful every other aspect of this process is. The repairs were faster than expected, and the team here clearly puts in effort to guarantee happy customers--beyond some extra fixes, they even repainted a part completely unrelated to the incident, simply because the color mismatch "was bothering them"! Just an amazing level of service all around, so glad I live nearby! The shop is also walking distance (~2 blocks) to two different car rental shops, so you can skip any needless ubers. Any down time you spend in the office will likely be punctuated with visits from the two friendly shop dogs, definitely a pro for me :)

I came here from a friend's recommendation, and would highly recommend! I got three estimates and…read moreSouth Medford Auto Body had the lowest estimate (by about $200). The estimates were also different in details - the labor hourly rate was the lowest (charging a private customer the same as what insurance would accept) and the emphasis is on repair rather than simply replace. I worked with Siera (the owner) the entire time, and she's very easy, professional, courteous to work with. When they identified additional damage inside, she sent photos and explained what is needed, what can be repaired, and what may not be essential. Very easy to work with. They also have an agreement with Enterprise Car Rental across the street for inexpensive/easy rental during the repair. For those of us who don't know much about cars (and especially not about body repairs), it's really important to work with someone/a business that you can trust, and that is also helping you to save a few dollars whenever possible - and South Medford/Siera definitely does that. Highly recommended if you do have to get body repair done! Oh, they also washed the car even though they had to stay late on Saturday to finish it. Really appreciate it.

DO NOT GO TO THIS PLACE. THEY ARE SCAM ARTISTS…read more Long story short...the love of my life past away at the end of Oct from a head injury. The one thing he loved and left me was my 2018 Infiniti Q60. My neighbor brought me there to fix my car. I by accidentally got stuck on this huge dumpster that my land lord put in the driveway. My passenger side door and panel got all messed up Anyway, my neighbor used to work there for a year in a half. He brought me there and we talked to the main guy that HE USED TO WORK WITH. When I picked up my car the guy pretended he didn't know him. My neighbor also works at a body shop and he swore to me that this place simply fixed my door and panel and took the money for the new/used door. That's just one part of the story. Now 2 months after my fiancé passed away, I went to Town Fair Tire and got 4 Brand New tires. This place LITERALLY STOLE MY TIRES and replaced them with 4 old ones and today I drove my car and the left front tire is now almost flat. Not only that, but the tires are not placed on my car right. The left back tire I guess is supposed to be on the front right. It's going to mess up my car, my alignment. I have a receipt. I'm going to the police station to see what I can do. They Deny Everything!!! I have never really written a review ever in my life. I'm writing this because I AM WARNING YOU!!! DO NOT GO TO THIS PLACE!! Im still in shock about this. I don't know how to process it. Anyway, I hope you all listen to me and please STAY AWAY! Thank You.

excellent service !!! thank so much!!! my car like a new car !!!!!!read more

worst experiences ever I had to sell 3 of my BMWs because they never really got fixed until the…read morepeople I sold them too had them fixed by there mechanic they all told me nothing was done to these cars I was taken for a ride by Dana pictures of old parts sprayed with wd40 not new parts were ever replaced control arms bushings never got installed valve seal gasket never done still leaking oil but i paid thousands over the years. and the final F you was when he last minute charged me a storage fee for a car that was no mention of a storage fee I was happy to grease this thief scumbag one last time and sell my final car in front of him that he took the bumper off to try to sell and said it fell off ya ok. someone else bought it and fixed it once again. This guy is tryna take everyone for a last minute ride before he closes up shop. I found a new mechanic and no longer have these problems everything's one and done fixed. Thank god. Do yourself a favor and find anyone else but this place.

Great place to bring any car very trust worthy and reliable very good labor rates dana does his…read morebest to help out any customers highly recommend to any1 so pass the word and come on down to the shop he will diagnose ur car and give u a rough estimate price be exceeding any work

Unlimited Auto Repair is above 5 stars. The Owners the Staff…read more/ everyone/ mechanics. John and his Brother. They have been working on my old 1986 Diesel Military truck for 4 years. The office staff are great. Highly respectfully and recommend. Chris Mello.

These guys are great ! They don't charge you an arm and leg for parts !…read moreThey went over my 21 ft Motorhome fixed the things that needed fixing without charging outrageous hourly shop fees. I will start using them for my autos . Ladies in the front office are great!

Beware. After coming in for an oil change using one of their discounted coupons that they send out…read moreI was told of a few things that were wrong and needed to be fixed. This was rather surprising as there were no indications of a problem and my car is relatively new. So I went to another mechanic that I trust to have it checked out and he told me there was nothing wrong with the car. He also told me that he sees more and more people coming in after getting their oil checked by Cousins and being told they need all sorts of work done. I also told an acquaintance about my experience and he told me that his mechanic says the same thing - people come in crying because Cousins told them all sorts of things were wrong with their cars and he checks and finds it not true.

They helped me even when they told me my engine had seized and provided me a video link showing…read moreexactly that. It was an older car and I never considered having the engine replaced but the technician reminded me of a recall on my vehicle that I forgot all about, having to do with the engine. They let me keep my car in their lot for about a month with no charge while I tried to work out replacement with the dealer. On another occasion they helped me this winter when my other car started to rattle like crazy after the back to back snow storm. They brought my car into their garage and let it warm up so they could remove snow caked inside the wheel wells. I got an oil change at the same time and they only charged me for that and provided me with a loaner for no charge! Highly recommend this business that takes care of their customers above and beyond compared to most mechanics I have dealt with, absolute 5 star rating!

Amazing service. Bob and Lisa really went over and beyond. They were so sweet and the service was…read moreoutstanding. Lisa did a phenomenal job explaining the cost,steps, and really helped guid me with all the information I needed through the process. As for Bob, I was so impressed with the way my car turned out. My car did not take long to be repaired, he did great detail work, and everything was immaculate. Over all great service.

They took care of everything from appraisal to the rental car delivery and pick up. My car was…read morefixed right and looked great!