Called Walt as a renter with questions and concerns about mediation. He was kind and quick to…read moreanswer and really put me at ease. I'm grateful for his time and would recommend.

Walt at Raleigh Mold was terrific...He and Brad came quickly and did a job to perfection. Highly…read morerecommend

Great company to work with! I trust them to deliver outstanding service to my customers and they…read morehave never failed us. Their techs and admin staff are courteous and professional and their work is always impeccable.

They were sent to test items after a lightning storm for my insurance company. The technician they…read moresent was incompetent and unprofessional. His diagnosis was clearly wrong and easily disproven. When I questioned him about it, he changed the subject to another part that wasn't the issue whatsoever, then told me I bought a poor quality product. While talking to him however, he didn't even know that the main component that was broken existed. Which would be understandable for most, since they only exist in higher-end products, but could be discovered with any effort at all by a technician, or just a simple google search of the item. After I explained to him about the component, he proceeded to gaslight me how in his experience, typically the whole item breaks, which I would expect with cheaper products, but mine had an extra component which is what broke, that he didn't have any idea about. I'm now out of $1500 because he was too prideful to admit he doesn't know everything. The kicker is, in the invoice from the insurance company, they included his notes in which he put what he suspected the issue was. His theory was obviously wrong, and could have been disproven in less than 10 seconds by anyone with half a brain.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

Had a toilet leak with hardwood damage. Jake was quick to answer the call. Landon arrived quickly,…read moreevaluated the situation and navigated me through the mitigation, repair and insurance process. I value their integrity. 5 star

Jake came by my house this morning to try to find out where/how water was seeping under my living…read moreroom hardwood floor in two corners. He spent an hour looking/digging around the area until he finally solved the mystery-- water was coming through a couple tiny holes in the bottom of the exterior door casing. We confirmed it by pouring water on those spots and watched as it dripped inside. Crazy. Very friendly, thorough service and an incredibly reasonable price. Thanks, Jake! I will definitely call you again if I ever have water damage issues in the future, and will recommend you to friends. Oh, and he fit me into his schedule the day after I called him. I appreciate that.

We noticed 2 business days before Christmas that sewage had backed up into our crawlspace. We had a…read morehard time finding a plumber, but finally found Optimal Plumbing (highly recommend), who came and fixed the plumbing issue the same day - within a few hours of first contacting them. Upon assessing the issue, Optimal Plumbing suggested that we call APR to handle the rest of the cleanup. I emailed Bernice at APR, who promptly replied. We then talked by phone briefly so that I could further explain the situation. APR dispatched someone within a hour. Tim and another gentleman were excellent to work with. Tim explained what they would be doing in terms of assessing the crawlspace to help prepare an estimate. Furthermore, he explained how the rest of the process would play out if I chose to move forward with their quote. He was the perfect mix of friendly, knowledgeable, and professional. APR was able to send me an itemized estimate within 2 hours of Tim's visit, and I was happy to move forward with their (very reasonable) quote. Tim and the other employee returned the next business day to complete the cleanup, and they did an absolutely phenomenal job. My crawlspace looks better than it ever has before, and they were very respectful of the rest of my property while getting the job done. Not a single thing was left behind. Following the cleanup, I also communicated briefly with Cindy about options for paying the invoice, and she was just as friendly, helpful, and responsive as the other employees. Overall, we were highly impressed by APR. While I hope I never need to use their services again, I would not hesitate to do so. A+ all around.

They use inferior subs and don't stand behind their work. A sub cut a pipe behind my master bath…read morevanity and covered it with drywall. The leak was slow but after 3 years it showed up through mold and mildew behind the vanity. APR did nothing!

I received several quotes before deciding to move forward with HHR. Dennis and team did an…read moreexcellent job coming up with a comprehensive plan to address the moisture and mold in our basement and crawlspaces. The quality of the work was outstanding! The crew was polite, timely and through. They checked in with me multiple times and did a good job cleaning up. The basement air is clean and fresh now and the crawlspaces are treated and sealed up properly. I highly recommend HHR!

When you crawl under your house to see why a floor is shaky and find a bunch of white fuzz on the…read morewood and crooked joists, you need someone to tell you their company does this kind of work and to convince you that they know what they are talking about. 6 companies called. 4 responded. 1 said its bad but he only cleaned mold and put down plastic. 1 said they could fix but had never done it before. 1 said that with an engineer and $20k to $30k he could fix it. Then Dennis at HHR came by. He said this is what they do. He showed me similar jobs he had done before and after. Told me how he would do it. What it would cost. They did the work. It was harder than they planned but they never mentioned more money. His team was very courteous and considerate. FYI... This is my first review ever. I'm 70.

Here's your sign to hire Carolina Restoration Services for ALL of your restoration needs - you…read morewon't regret it!! We had a pipe leak that started in a closet and quickly turned into far more work than we ever expected. What began as a small issue became a full first-floor restoration -- new flooring throughout, drywall replacement, painting, and new trim. Needless to say, it was a much bigger project than we were prepared for. We initially hired another restoration company and spent over a month struggling to get updates and track down invoices. They even told us we didn't need to replace our bedroom carpet -- but when Carolina Restoration took over, they immediately recommended replacing it to properly mitigate the risk of mold. We are SO thankful they did. That level of attention and care made all the difference!! From day one, the Carolina Restoration team made the entire process seamless and organized. Our project manager, Sam, was personable, knowledgeable, and truly put us at ease throughout. They coordinated with ANS Painting Company, and Alex and his team went above and beyond -- not only repainting walls beautifully but even painting our baseboards to match our kitchen cabinets! The attention to detail was incredible, and our home truly looks better than ever! From start to finish, Carolina Restoration exceeded every expectation. They kept us informed, prioritized our comfort, and somehow created a sense of normalcy while our home was under construction. We are endlessly grateful to Sam, Alex, and both teams for their professionalism, kindness, and thoroughness. You won't find a better restoration company in Raleigh -- seriously, this is your sign to hire Carolina Restoration Services ASAP!!

We had a leak in our master bath and our project manager, Ray Ormsbee, had a fantastic crew. The…read morecarpenters he sent to our house were Justin and Raul. These guys were great! They repaired the wall and remounted our floating vanity and cleaned up after the job was done. I would recommend Carolina Restoration Service to any person that cares about their home. Thank you. Paul & Sharon G.