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    Glowbar Rittenhouse Square

    5.0 (2 reviews)
    Closed 8:00 am - 9:00 pm
    Updated 2 months ago

    Services - Glowbar Rittenhouse Square

    Acne treatment

    Anti-aging

    Pore cleansing

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    Really love it here! Great service and excellent customer service on the road to reaching my…read moreskincare goals

    STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

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    Definitely recommend having an experience here!…read more The place is CLEAN and so quaint! The beds are heated and the blankets are so soft. I was impressed with the quality of everything! My aesthetician was Alice and she was so respectful and thorough with her work. You can tell she puts a lot of care into each step of the process. Make sure you bring cash for tips as that's the only form that's accepted. I won an alpha hydroxy facial through the IG giveaway and enjoyed it! The extraction portion is a little painful, but it makes sense why as it is unclogging your pores mechanically. It's worth it though because your face feels so much cleaner when you leave! Phyllis, the owner, is also so lovely! She accommodated my crazy work schedule when booking my appointment.

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