I had just an ok experience with this service. The pros: - Super easy to book online - Great pricing as compared to booking taxis or some Ubers - my driver from the airport was friendly (but see comment below) Onto the cons: - If your flight arrives early (mine came 1 hour early), they can't easily change their schedule to come pick you up since it's a shared ride - you don't have a choice on when you get dropped off as it depends on who's in your vehicle - my driver to the airport did not drive well... really bumpy and rough and I also was squeezed into a van with a lot of people I would do this again only if maybe I had a bigger group of people to share this with to prevent the stops... but not my first choice in NYC in the future... read more

Total Scam! They cancelled my reservation and left me stranded at the airport for almost an hour and charged my credit card any way. Even after I called for a refund. read more

Please save yourself the stress and stay away from this company. They do not value your time. I had flight that landed at 8:10am and I set my pick up for 8:50 so I had plenty of time to get downstairs and no one was waiting on me. They didn't "dispatch" a driver until 8:50 and I was told it would be 30 minutes. It's not 9:10am and the driver hasn't let. I will miss my meeting and feel very disrespected. 9:36 update: driver pulled up (OL4040K) and drove off. Update: it's now 9:56 (one hour and 50 minutes past my pick up time, they don't answer and I just keep getting excuses.) read more

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Terrible and unsafe. I booked a "luxury sedan" from JFK. The driver picked us up in a Toyota Sienna minivan that reeked of cigarette smoke. We had to ride with the windows open in the middle of winter. The driver was watching YouTube and texting while driving. Inexcusable. read more

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Their phone operator gave me the incorrect information about pickup at JFK and caused me to miss my shuttle. The information center employee said that this has happened repeatedly despite customers and the airport alerting Airlink that they keep giving inaccurate pickup information. read more

Arrival and departure: Shuttle van drivers drive with window down, AC off until asked to turn on AC. AC ineffective, driver rolls his window down again! Passengers roasting in 90 degree heat! Arrivals: driver texted while driving, almost in accident twice. Ignored merge signs and nearly hit barricade. read more

They told me it was a direct from Grand Central to the airport NOT a shuttle service!!!! that took 2-3 HOURS depending on your pickup. I Thank God my plane was delayed. Rather spend more on a cab. AWFUL!!! read more

Horrible experience. Tried to find the driver at Midtown bus station, NYC. He screamed at me over the phone because I couldn't figure out which corner he was standing at out of four corners in bumper-to-bumper traffic in the pouring rain. Would not give me any landmarks, telling me what buildings he was parked next to, although I asked. Extremely difficult to understand, difficult to communicate with; I finally found him with the help of a kind bystander, and he proceeded to pick up two others in the same terrible mood. I directed a full email with details of the whole experience to the Go Airlink NYC Call Center manager, Tamara Vukovic, but I never heard back after my complaint. I would happily pay triple for a taxi next time. read more

After I landed and got my luggage, I contacted the driver who picked me up at the pickup zone at EWR shortly after. Once I got in the van she told me we're waiting on a few more passengers. I waited in the van for an entire hour and 10 minutes before the remaining passengers got in the van. And despite being the first to arrive, I was the last to be dropped off. So it took me a total of 3 hours to get home (downtown Manhattan) from when I got my luggage. If I knew ahead of time I'd wait over an hour to leave the airport, I would have found a different method of transportation. Such a waste of money. read more

Laughable experience. So absurd that the "information" agent at JFK berated me for using them. I agree. Dispatch insisted that I go to a non-existent welcome center. The driver ended up calling me and directing me to the place I was initially waiting. Return shuttle was 40 minutes early picking me up. Good thing, too, because I ended up only being around 60 minutes early for the flight, despite leaving the hotel ~3h15 minutes before the flight. Also, know that they drop you off at arrivals, not departures. There is no curbside service that I needed for disability. I told the driver that I needed wheelchair help, and he didn't offer to get me to departures. read more

Why would I pay $245 for a private car pickup that is an hour late, doesn't meet me inside or help with luggage, and is triple the cost of an Uber XL to the same location? I booked this car because I was traveling on a red eye across the country with my 9 month old and a lot of luggage. I wanted the extra support. Instead I got more hassle, ripped off, and stress. Do not book this company. read more

If you want to wait for two hours after arrival to JFK without notification, without answer from the company, and without transportation. Go for it! Oh! And when they contact you it is to delay the already delayed ride. A sad joke of a company. Worst experience and NEVER AGAIN. read more

So reliable and inexpensive. I paid $35 for a shuttle from LaGuardia to Manhattan and again back to return home. My return trip to LaGuardia was upgraded to a private car and no extra cost. Both drivers were very friendly and safe drivers. Will use this service again when I come back to NYC. read more

Booked a ride only and called to confirm and they said driver would arrive in 30 minutes or less. 35 minutes later I called back because my driver didn't show up and they said actually a driver wouldn't arrive for another 1.5 hour. They said they would cancel free of charge but I waited 30 minutes for no reason!!! Waste of time and money read more

I made an on-line reservation on Dec. 20 for a Dec. 22 pick-up. My son eminded me that the last time I used Airlink, they did now show-up,and I had to book a $140. carservice to get to Newark in time for my flight. When I called to complain, they offered no explation or compensation. I THOUGHT i,d give them another chance. I received an email confirmation, with no link to cancel.I called to cancel, and the agent did cancel,however he did not mention their $5.0 0 "administratice" charge. I called to clarify, and was told this is company policy. Perhaps it's only $5.00, but I wouldn't be surprised if they find other reasons..perhaps adding one more bagDon't use.They are a scam oeration. I will report to the BBB. read more

UNACCEPTABLE SERVICE -- AVOID Our experience with Go Air Link NYC was completely unacceptable and deeply unprofessional. Upon arrival at JFK, our assigned driver became involved in a loud verbal altercation with a supervisor in front of passengers, including minors, and then abruptly walked off the job, quitting on the spot and abandoning us at the airport. There were seven passengers total across three groups left standing with luggage and no transportation. We arrived at 8:30 a.m. and were told at 10:15 a.m.--after nearly two hours of waiting--that there were no available vans to accommodate us. This resulted in lost time, ruined touring plans for the day, and significant inconvenience. We ultimately had no choice but to take a taxi at our own expense. This was not a minor delay or a logistical hiccup--this was a complete failure of service and basic customer care. I expect: A full refund for the failed JFK pickup Immediate cancellation and refund of our scheduled Monday pickup I would strongly caution other travelers against relying on this company, especially when time-sensitive plans are involved. read more

Go out of business! The worst of the worst. Stranded my at JFK at 10:15 pm. Canceled my pick up 6 hours before I landed while I was in the air due to unavailability of drivers. read more

Go Airlink NYC - Cancellation - Airport Shuttles Near Me - New York, New York

They are scammers. I booked two shared rides paid for both. First one canceled got refunded 03/18/25 for a reservation for 03/16/25. I just happened to check the night before on 3/17/25 for the 03/18/25 reservation. on second reservation and they canceled that one as well. Claimed they called to let me know they do not pick up in my area. They claimed they call to explain this. There was a call with no message. I had to get an Uber paid for the Uber. So I paid twice. Go Airlink never refunded me for the second cancellation and I have left numerous messages won't return my messages have two separate reservation numbers for two separate days for two different airports. They even lied to Trust Pilot stating they refunded me for both trips but I only received one refund. The first refund was approved on 03/16/25 and hit my bank on 03/18/25. Do not use them. read more

I had high hopes for this airport shuttle service after an easy booking process and being able to schedule my pickup well ahead of time. The price was also slightly lower than other options. Sadly, my experience turned out to be awful. I hope this review saves someone else from the same. On Friday, August 29, 2025, I had estimated an 8:10 am pickup time from LaGuardia Airport. it was to be a shared ride in an SUV heading to central Manhattan. By the time I grabbed my bag at baggage claim, it was 8:15. I hit the "Ready Now" button in the text message I'd received. Then I waited. and waited. No reply, the ETA on the map said "not available". By the way, before my trip, I had called the company to ask where I would meet the car - do I go outside baggage claim? The answer was a firm "no", and they said I should wait inside and the driver would come to me. I said "you mean he'll be inside the airport?" And she said yes, at the Welcome Center. So, I called the company at 8:37 am - 22 minutes after telling them I was ready for pickup. (Why wasn't the driver already there if I was scheduled for 8:10?). A female apologized and said someone would be on their way soon. The driver would alert me when he was there, which would be 15-20 minutes. A bit after I hung up, the ETA showed 26 minutes. Obviously, the driver had not even left home yet. 37 minutes after that call ended, the driver still wasn't there Call #2 to the company. Now, a seemingly nice man apologized and said "the driver has had car trouble. But we're sending you a private car, a sedan, for free!" How long, I asked. Again, I got 15-20 minutes. So we waited. Oh well - car trouble happens, and at least we're not sharing the ride. Right? 45 more minutes pass, and it's now 10:00, almost 2 hours since I was supposed to be whisked away into Manhattan. The ETA on the map had gotten all the way down to "1 minute" and then "Almost There!" but then mysteriously started creeping up again. WTF. Waiting and searching for that "private sedan." I called Go Airlink for a THIRD time. I was told (by a new person) that the new driver would be there in 3-5 minutes, and she said the ETA I was seeing wasn't associated with the new driver. At this point, we are outside in the Car Service garage, because clearly no one is coming to retrieve me at the Welcome Center. Of course, throughout this ordeal, we kept thinking we should just grab an Uber and be done with it. But I had paid almost $70 already, and didn't want to lose that. When I hung up, I noticed I'd missed a call. I called back and it was our driver saying he was there. I looked and saw no sedan anywhere. A man gets out of an SUV and waves his hands.... A shared ride SUV that had been sitting there for at least 10 minutes before calling me. We had no way of knowing who he was, where to go, etc... And where the heck was our "private sedan, free of charge?" Obviously I was fuming, but tried to keep my cool. "Sorry, we were looking for a sedan, not this shared SUV." He just smiled and mumbled. So, then I asked "Are you Muhammed?" To which he said yes. "So, you're the person who had car trouble and was supposed to be here 2 hours ago?" Then he said something about having just gotten the pick-up request 20-30 minutes ago. At that point, I just let it go - mostly becuase there was another passenger sharing the ride and I didn't want to ruin their day! About 10 minutes into the journey, I decided to turn on my GPS to get a feel for how much longer it would be. The GPS says 13 minutes, but only if we make a U-TURN! "Um, excuse me, but it appears we're heading in the opposite direction of midtown," I say. The driver says "Oh, I go a different way because the tolls are $11, and I don't want to pay that." I am rendered speechless at this point. One would think, after all the crap we'd been through, that the driver would do his best to get us there asap. But no. What should've taken us about 25 minutes or less took 45 minutes. Bottom line - VERY sketchy company. Flat out lied to me about car trouble, private cars, and then had no apology and even made the trip longer due to taking the worst route. Stick with the tried and true - yellow taxis or Uber/Lyft. read more

Go Airlink NYC, subcontracted through a reservation made at SuperShuttle Express, is a nightmare that should be avoided at all costs. They bombard passengers with conflicting pickup locations, leading to a chaotic and infuriating experience. At the time of booking, I received these arrival instructions: Upon arrival, follow the signs to baggage claim and collect your luggage. Locate the Welcome Center near baggage claim and dial 18 from the courtesy phones. Have your confirmation email ready. Your driver will meet you at the Welcome Center. Please remain in that area. Safety is paramount; wear your seatbelt during the ride. However, upon arrival at JFK, I got a completely different message: Go National: Hi Jason, it looks like your DELTA AIRLINES flight landed at JFK. Click here to connect with your ground transportation service. The link provided new instructions to go to the Passenger Area and click "I'm Ready." After clicking, no information appeared on the screen. When I called dispatch at (212) 812-2703, they connected me to a driver who offered only vague instructions: "outside the terminal." Ten minutes later, the screen showed "ETA Not Available" (see attached screenshot). This debacle dragged on for two hours before I could leave JFK Airport. Other passengers, also frustrated, echoed the same complaints: "We are at the Welcome Center!" If I could give no stars, I would. One star is far too generous for this disorganized, incompetent service. Avoid Go Airlink NYC and SuperShuttle Express like the plague! read more

Go Airlink NYC - Airport Shuttles Near Me - New York, New York

I was in a bind about how best to get myself and my luggage from NYC to Newark airport for a trip abroad. (I'm 83) My regular limousine service had raised it's price considerably. I looked for a shuttle service. One I had used years ago was out of business, so, I took a chance with GO Airlink NYC. I even took a chance on reserving the return trip when arriving at 5AM!! I was astounded and overjoyed at how great it was! There was no problem at all either way. On the contrary, the service was de luxe with amazing cars and drivers ON TIME! I'm very happy and grateful and delighted to give them a good review. Thanks for reading and THANKS GO Airlink NYC! read more

Everything could improve. If you have a choice of Airlink or walk, walk! The driver was slated to arrive in 22 minutes after l clicked the arrive button. After calling dispatch and being lied to 3 times during which they lied about his arrival and offered no other remedy than calling the driver, he arrived after an hour and 5 minutes, spent several minutes looking for a passenger who must have given up in frustration. We went out to the van which had ice on the steps a week after a snowstorm. We then traveled to yet another terminal so we left JFK an hour and 20 minutes after having collecting our luggage, putting us squarely in the middle of rush hour traffic due to the delay. ETA to Manhattan 80 minutes, during which we were a captive audience to evangelical religious music.This genius then opened the window in 21 degree weather! DO NOT USE THIS SERVICE!!! read more

I had a reservation for 4pm. At 3:45 I called to let them know I was ready. At 4:20. I received an email stating that the car was there but no one had come in so I finished taking metro. Hope I get my refund read more

We arrived at the airport at 7 am and called to be picked up. The dispatcher said 10-15 minutes to be picked up. Two phone calls later, took over an hour to arrive. I saw the van outside and the driver was asleep while we were inside waiting and he was outside without coming in to get us. Then it made several stops all over the airport packing the van full of passengers. The driver did not give any information as to where we were going or anything. Lots of wasted time before getting to our destination. Uber or Lyft would have been much faster and probably better service. read more

I was booked for a 2:05 shuttle btwn GCTerminal and LGA. Received email confirmation to wait on 42nd btwn Vanderbilt and Park. I called FOUR TIMES to confirm pickup location btwn 2:00 and 2:25 when I was finally going to catch a cab. They put me through to the driver who said, "Oh no, we pick up on 41st and Park. We'd get a ticket on 42nd". After the email confirmation and FOUR agents ASSURING me I was standing in the right location. Will NEVER use or recommend them to anyone after this happened. It couldnt have been a one-off mistake. Thankfully the driver called me as I ran to the CORRECT meeting spot. He was terrific. read more

Driver kept track of flight to make sure he got to me on time. Good price considering it's NY and I chose a private ride. Driver was very considerate asking what temperature I liked, highly recommend. read more

Worst service ever!!! Had us standing in the rain for 30mins! Checked in at 3:20, did not leave til 5:30pm!!! Don't waste your money!

-1 Star. I read all the reviews after I booked a time sensitive ride to the cruise port. There were so many terrible reviews that I couldn't risk keeping the reservation. I called to canceled and they kept the 5 dollar processesing fee even though I canceled ahead of time by 24 hours. They suck. Avoid. read more

Absolutely horrible service!!! Lost our prepaid reservation. Gave us a new reservation and said they'd be at the airport in 15 to 20 minutes. 2 hours later we are still at the airport. A drives finally showed up, but came to the departure gates instead of arrivals. She left us on the bus while she went to arrivals looking for her other passengers. 45 minutes later we f gave up read more

I've been using them for a couple of years for about 4-5 times and always have good experience. They always on time or early, they always text you a day or 2 before to confirm and they always text you when their drivers are on their way, cars are always clean and nice! They also always have someone picking up the phone when I need to change my reservation or have questions which is a little unusual these days, and I love that! Prices are so reasonable which is a great plus!! Hard to get a share ride in NYC can beat them! I will always always call them when I come back to NYC!!! read more

Do not use this shuttle service. You will wait for 90 min at the airport while they tell you 30 min, then 20 min and then 5 min. It is not worth it. I just, waited for 90 min and called the 212 812 2703 to complain but the guy answered the phone said "oh okl" and hung up on me. I wanted to try out how it worked as from Manhattah to Newark Airport was not bad. But $43 with 90 min wait + other people picking up is not worth it. Other options are much better. They should state the real situations that you may wait for 90 min +.. Deceitful and bad customer service. read more

I booked a shuttle for 8:45pm. I made it to the shuttle at 8:40. We sat and waited for other passengers. After waiting for an hour I called the company to ask when I could expect to leave and was told by "Arlene" when all passengers are onboard we would leave. I asked what is the wait maximum and was told there is no maximum. I asked where on their website I could find this policy and was told it's not on the website. This is completely unacceptable. BOOK ELSEWHERE! read more

I booked a return trip via Airlink, easy to use Web page, first ride was from JFK airport to hotel, I confirmed I landed and they sent a car and not the shared bus ride. They upgraded me with no extra charge. Driver was pleasent and chatted. He did take calls, I believe maybe work related and did not impead on the experience. Felt safe, driver got me there in good time. Return journey - from Springhill Suites to JFK, different driver than I was expecting, very chatty, courteous and made the ride back to the airport enjoyable. Driver let me ride up front, one other family were picked up after me. Driver got us to the airport in plenty of time, felt safe, sorry didn't catch his name or phone number. Would definitely use again. read more

Edit: it's been two months of reaching out to them, not getting a response at all. So yeah- don't ever use this. Believe the negative reviews. read more

Because the others in the share ride weren't ready the brought us our own private car. Great way to start our vacation

It was very easy to book the shuttle service and it was also very easy to reach support staff when I encountered a problem. They had a replacement ride at my door in less than 5 minutes. Fantastic customer service! read more

Zero stars if possible. Save yourself and just get a Lyft or Uber. Booked a shuttle from EWR- I never fly out of there & didnt know the situation into Manhattan vs JFK- seemed easy/straightforward...HA! They take your flight info-you think they are actually considering that into, but no. I called the day before to confirm details, pick up etc. The agent said yes, they get the info to track your flight etc, they will meet you at the curb.He said well, you were upgraded to private service- no shuttle for you! Ok great!! Unexpected, but seemed nice- I guess they didnt have many pickups, so instant upgrade. I get a text when I land-looked far away on their tracker- hardly waiting for me. I called to see where the driver is. oh just 15-20 minutes. It's early am, ahead of rush hour, so I thought it odd, but ok. 30 minutes later- no driver. I call again... oh 20-40 minutes... call in 20 for eta... 35 minutes later, no driver...Long story short, TWO HOURS LATER. After a cross country long flight, the driver shows up. Bonus attitude on top of it. I asked what happened...he said, oh well this is shared. Shared? What does that mean? He kept saying 'shared'...ok, whatever, I'm dying & desperate to get to my hotel, shower and sleep...But NOPE. He gets a call about another passenger pickup. Are you kidding me? I asked if we are picking someone else up after all of this??? He said ya. You chose the cheap 'shared' shuttle instead of a car/driver service, so thats what happens!" ummm I chose a shuttle to pick me up when I landed. YOUR company 'upgraded' ME to the driver pickup and that fkn failed too. After TWO HOURS, we get to pick up another person now?? He said the owner delayed it because there was another flight after me...ok cool! Amazing multitask for them! We then drive to this other passengers hotel FIRST. like what in the actual fk. We are now deep into rush hour on top of it. I finally arrive to me hotel FOUR HOURS after landing AND the asshat driver parked across the gd street from my hotel, so I had to shlep my tired self and bags across the street during the hectic morning rush hour. Well done!! DO NOT USE THIS COMPANY FOR ANYTHING. How they are in business is beyond me. read more

Don't waste your time -- save money and time and just book a $20 shared uber shuttle once you arrive to JFK/LGA. MUCH more reliable and transparent. I booked my go airlink shuttle a week in advance. When I arrived I had to mark as arrived on their site/app--suprinsgly had to wait an hr for my ride, but everytime the time reduced to 3 min it kept jumping back to 10 min wait. I called support, they told me theyll be there in 10 min. BOTH times I told them, they havent arrived. I gave them benefit of the doubt but wasted time and canceled my reservation. read more

DO NOT DEAL WITH THIS COMPANY! THEY PULLED A BAIT AND SWITCH ON OUR FAMILY OF 9 AND LEFT US STRANDED AT THE PORT OF BROOKLYN WITH NO RIDE HOME. We booked a round trip 10 passenger van trip from our home in Egg Harbor Township, NJ to the Port in Brooklyn NY on their website several weeks in advance of our trip. We were quoted a price with no promotional deals etc. Based off the price given we booked the reservation by paying for it upfront. We were given a confirmation for each of the reservations. The way you must book a round trip on their website, you pay for each trip individually which we did. On 4/25 two days before we are scheduled to return to Brooklyn from our cruise, I receive a link to click to confirm our return trip. This is the same link we received before our pickup on 4/20. However, when we clicked on the link it said that our trip was cancelled. Not know what this was about and having no other form of transportation from Brooklyn NY back to NJ (Near Atlantic City) I called the company. Please note the call cost $5.99 per minute from my carrier because we were out at sea on a cruise ship. I speak with a young lady who stated that she does see that the trip was canceled in their system, however she would have to put us on hold for her to investigate the issue. I asked if she could send us an email so that we can communication via email since it was free. Mind you, the total call cost me ($174.22) A short time later we received the below email. I removed my address from the email. On Fri, Apr 25, 2025, 6:27 PM Reservations Airlink reservations@airlinknyc.com wrote: Dear Customer, We sincerely apologize for the inconvenience caused by the cancellation. Upon review, the correct quotation for the trip from Brooklyn Cruise Terminal to **** Egg Harbor Township, NJ is $1,024.40, inclusive of all taxes, tolls, and tip. As this is significantly higher than the original $300 charged, we regret to inform you that we are unable to reinstate the original reservation due to the substantial price difference. However, if you would like to proceed, we can assist you in booking a new reservation at the updated rate of $1,024.40. Once the new reservation is confirmed, the original amount paid through Go Shuttle will be fully reimbursed. Please let us know how you wish to proceed. Customer Service Representative GO Airlink NYC 700 Rockaway Turnpike, Suite 418 Lawrence NY 11559 Tel: 1.212.812.9000 Email: reservations@airlinknyc.com www.goairlinkshuttle.com Date: Fri, Apr 25, 2025, 9:41 PM Subject: Re: BOOKING ISSUE - LOW FARE To: Reservations Airlink reservations@airlinknyc.com We responded back with the below email to which they never responded. This is email is frustrating and disappointing. I booked via your website on March 10, 2025. This reservation included transportation from our home in New Jersey to the NYC cruise terminal on April 20, 2025, and a return trip scheduled for April 27, 2025. At the time of booking, we paid the full round-trip fare generated by your system, which included a tip for the driver. There were no discounts or promotional rates applied--this was a standard, full-priced, round-trip reservation confirmed by your company through multiple emails and texts. The pickup on April 20 did occur, although the driver arrived approximately an hour late. However, the real issue arose today, when--while still on our cruise--we attempted to confirm our return pickup and were shocked to find the reservation had been canceled without any prior notice. To understand the situation, we made multiple phone calls from the cruise ship at a cost of $5.99 per minute, spending over 30 minutes on the phone. During this call, we were told that unless we paid an additional $724.40, our family would be left stranded at the cruise terminal. This sudden demand came with no explanation, other than a vague claim that the rate was "too low"--despite the fact that we booked and paid for what your system generated, and the rate was never questioned or flagged in the six weeks between booking and our departure. Our family includes three children, one elderly person in a wheelchair, five adults, and multiple pieces of luggage. The idea that we would be abandoned due to your internal pricing miscalculation is unacceptable and deeply unethical. Furthermore, your own website currently still shows the return fare as $300.93 for the same one-way route, contradicting the additional $724.40 (1024.40) being demanded--clear evidence of bait-and-switch tactics and false advertising by your company. If the rate was incorrect, why was the issue not flagged at the time of booking? Why was our pickup on April 20 not halted? Why did we receive confirmation after confirmation, only to be blindsided by a with a cancellation or an ultimatum to pay exorbitant increase in price mid-trip. Below is a screen shot from your website taken today at 811pm. This shows the price we paid $300.00, not the $1,024.40 read more

Go Airlink NYC - Screen shot taken after they told us it was going to cost us $1024. not the $300.00 we paid. This is off of their own website - Airport Shuttles Near Me - New York, New York

Our driver, Antoine, picked us up at JFK to take to our hotel in Times Square. The trip was in the morning during commute hours, so needless to say there was plenty of traffic. He was an assertive and safe driver. Since it has been a long while since we visited NYC, he imparted lots of information about NYC. I would definitely use this service again and would hope to have Antoine as our driver. read more