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    Kids Empire

    3.6 (9 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

    JoJo here is an amazing worker caring and sweet. im very happy i found this place my daughter (2) and her brother (8) had a BLAST!

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    Lava Island

    Lava Island

    (7 reviews)

    Such a fun place for all ages!! You could spend hours here!!!!…read more Removed a star because there's no price break for adults/kids and it's full cost no matter what. I did appreciate being able to upgrade my hour to a full day though! Super spacious. You can't bring in any food or drinks, as they want you to purchase their stuff - so keep that in mind. Would love to do a birthday here in the future.

    Very overpriced and poorly managed party experience. I would not book a party here again! & from…read moreone parent to another...Save Your Money Mom & Dad! I paid over $350 for a party reservation, and in reality I barely received an hour of actual room time. Our reservation was from 2:00-5:00 PM, but when I arrived they told me and my guests the room still needed to be prepared. We were standing around until 3:23 PM before we could even enter the room, and then they told us we had to be completely out by 4:00 PM. That is completely unacceptable when you've reserved and paid in advance. Communication with the business is also very difficult. If you try to call to ask questions about your reservation, it's impossible to speak to someone directly. Most communication is handled through text messages, which makes it frustrating to get clarification on important details. They advertise a "party assistant," but in reality that person is helping multiple parties at once, so there really isn't any meaningful assistance. I also brought balloons for my son's themed party, but because we had to wait so long for the room to be ready, I did not have time to decorate. The food service was also disappointing. Our pizzas took about 20-25 minutes to come out. When I politely asked about them, I was met with attitude and told "we're really busy, someone will take it once it's ready." If you have a reserved party, food should be prepared and prioritized so it doesn't cut into the limited party time. Also, the pizza portions are misleading. I received two medium pizzas that they label as "large." Also I previously added more pizzas to our party that were not brought out. So of course all my kiddos ate but the adults didn't. Another issue was the guest list and charges. I had already accounted for the kids on my guest list, but they re-added some of those same kids and tried to charge me additional fees. Make sure to triple-check your guest list and final bill at the end of your "hour" party. They even charged for my pregnant guests, which is ridiculous considering they obviously weren't using the play equipment. Overall, the entire experience felt like a huge rip-off. Between the high price, the delayed room access, rushed party time, lack of real assistance, slow food service, added charges, and difficulty communicating with staff, it was extremely disappointing. For a kids birthday party venue and indoor playground that charges hundreds of dollars for a birthday party package, families should expect much better organization and customer service. I hope management takes this feedback seriously because the experience did not reflect the value of what I paid.

    Kids Empire - indoor_playcenter - Updated June 2026

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