I contacted Nathan regarding my slide not operating properly. Nathan came out explained the issue…read moreand the options to fix the slide. Nathan then sent me a detailed quote we agreed on the work and he ordered the parts. Nathan repaired the slide and it now works better than when we purchased the trailer. I would highly recommend Nathan he is professional and does great work, also he is very nice.

He was able to have the parts with him in his van and fixed everything and get us going.read more

Kept calling me about a trailer and finally when I made an offer it was sold.. lol Still says sale…read morepending on their site..... Complete scam team. Basically heard my offer then prolly went to anyone else that was higher and said dell lmfao. USED CAR SALESMEN VIBE for brand new RVS thats pathetic.

Dealer lacks integrity…read more Our 7-month-old trailer needed some warranty work done. I called Trailer Source Inc. in Longmont, Colorado, asking if they would handle the warranty repairs for us even though we had not purchased the RV from them and was told that, yes, they would do the warranty work. They contacted Winnebago and got approval to move forward with the repairs, and an appointment was made. When they trailer was taken in for the appointment, we were told that there should be no issue in having all the repairs completed within the next three weeks in time for a trip we had scheduled. After one week, I reached out to see how things were going and was told they were waiting on parts but that the time frame for repairs still looked good. Week two, I reached out and was told the same thing. I asked what repairs had been completed and was told none but that the tech had looked at everything and would start on the repairs soon. Week three, same. I called the day the trailer was to be picked up and was told that none of the repairs had been made. I went to the dealership and spoke to a service manager who told me that the dealership never should have taken in the trailer for repairs. He said it was their company policy that they did not do warranty work on trailers that were not purchased from them, and he said they would not be completing the repairs. In disbelief, I explained how they had filed the claim, received approval, made an appointment, and kept the trailer for three weeks. I asked why I wasn't ever told that they would not be doing the work. He repeated their company policy and stated that the person I first spoke to was new and made a mistake. I think the "right" thing for a decent business to do would have been to complete the work they had agreed to. This is not a company that I will do any business with in the future.

Stay away, Beware This has been an ongoing process with…read moreOutrig repairs. They have had my fifth wheel camper for approx. 1 1/2 years. The repairs were as follows: Roof replacement, awning replacement, j-wrap replacement and delamination. After the repairs were made they were completed improperly and had to be completed a second time. The roof was replaced twice. The awning was pulling away from the exterior wall after replacement which they said they repaired but I'm unsure if that was completed. The J-wrap was replaced but the color was changed without my approval (from light grey to black). The delamination was "REPAIRED" but the was not properly done and needs correction. The companies president, Dennis King complete a quote for the repairs from an outside company, Perfection RV storage and service, and when the cost came to $13080.51 to do it properly. Dennis refused to complete the work and offered to return $4100.00 and for me to take the unit back. I explained to him that i believe I should be compensated more to complete the repairs on my own since I'm not sure if it will be more costly to make the repairs when they could have made the issue worse since they are not qualified to make the repairs. Also the fact they have had the camper for the 1 1/2 years at two of there shops and my ability to schedule trips and get the use of the camper while still making the monthly payments. I requested $10000.00 in repairs and compensation. The estimate Outrig received from Perfection RV restoration & Service for the properly repaired delamination was for $ 13080.51. The entire cost of the repairs I paid to OUTRIG was approx. $25000.00. This company hires unqualified employees and charges a premium and will not stand behind their repairs.

From the owner: We specialize in keeping your RV road-ready with fast, reliable service. Our certified technicians…read morehandle everything from routine maintenance to complex repairs, and custom upgrades. We work on all makes, models, and years and with all major insurance and extended warranty providers. We are located approximately 1 mile North of the Mead Exit, off the I-25 Frontage Road. Just past the Home Depot and Fed-Ex Warehouses with a long wooden fence before the driveway.

We worked with AC. He was amazing at finding exactly what we wanted in our price points he was…read moresuper honest about everything, and honest about what was quality. We never felt intimidated or felt like he was just trying to sell us anything! We highly recommend working with him.

We have had nothing but a nightmare with the service the repairs on their Jayco malfunctions, to…read moretheir selling is the sam goody package. That when when you need their help they are not there. We had an issue with a stabilizer bar that we had to fix ourself on on JAYCO trailer our second time out. Which we bought BRAND NEW. Camping world is no help at all!! Longmont, CO toldnus after having it said we will get to it when we get to it!! Called several times for the upper management and were told he is in a meeting, left our number, nothing, called back and told he had left for the day, no response to us before he left. JOE the service manager as he said he is, said we will get to it when we get to it!!!! The upper management can not take responsibility for their own establishment and the front people answering the phones cover for them all! Such a disgrace of a company!!! You should be ashamed!!!!!!!!!!!!!!!!!!!!!

Bad equipment and poor customer service…read more.................................................................................................................................................

Very helpful and always has what we need. And answer questions about the equipment.merry Christmasread more

Dustin Mason and his team are the absolute best! We were traveling through Colorado when a leaf…read morespring on our small cargo trailer broke. We had tried other shops around the area but all of them were booked out over 2 months. Mason Repair And Roadside Service came to our hotel the next day and fixed it on the spot! Zach is top notch and very friendly! When they found out that we travel the country sharing Jesus, they blessed our ministry! We will continue to send as much business their way because they are truly an awesome team! Thanks Dustin & Zach! God Bless your business! www.godshandywork.org

Stuck at a hotel with Cargo Trailer issues we searched the area for help. Call after call we were…read morerefused or told it'd be a week or more for help. They also said we had to get our trailer towed or drive it in. Dustin Mason answered the phone and promised to help the next day at our hotel! They came to us!! It turned out to be a difficult job but Zach handled it like a pro. When the company found out my husband was a minister they blessed our company, giving back. This company is amazing and the best of the best. Don't look another minute, call these guys. Dustin and Zack....Thank you!! We pray a blessing beyond what you deserve. You all were an answered prayer and a Godsend.

We bought our RV from Transwest approximately 3 months ago and have experienced the service shop a…read morecouple times thus far for some 'self-inflicted' issues so I feel I'm at the point where I can rate the buying and service experience. We had an awesome buying experience thanks to Taylor. I found her through her Youtube RV walk thru videos and we found her to be incredibly courteous and knowledgeable. The best part is Taylor truly cared about finding the right fit and her sense of caring has continued on well past the sale. We're first time RV'ers so lots to learn but Taylor has been there with us every step of the way to ensure our questions have been answered. When I couldn't figure out how to make our hot water heater work, Bill H. was reachable on the first try over the phone and patiently walked me thru the process. When I couldn't complete a DIY suspension upgrade project and ended up not being able to remount the old rear bump spring, Billie got me in the next day to complete the job. Everyone at Transwest has made our first RV buying experience a very pleasurable one. We'll undoubtedly be a repeat customer when we look to upgrade from a Class C to A in a few years' time.

paid for full service and repair of abs light "on". when I picked it up, they hadn't done…read moreeverything on their "check list". I pointed this out and they said they'd need it another day to complete it. Then they wanted to charge me $1200 to "repair" the abs light that was on. I read their repair order and it said the "abs light not on." But they charged me anyway . pretty disingenuous outfit

If you're considering this shop, let me save you a headache: the work is good, but the leadership…read moreis a full-time safety hazard. I've spent around twenty five thousand dollars with this place over time, and I kept coming back for one reason: Nate. His work is outstanding. The man could rebuild an RV blindfolded while reciting torque specs. He deserves a shop where his skill isn't overshadowed by someone trying to run the place like a discount drill instructor. The problem isn't the techs. The problem is the owner, David, who treats customers like they walked into his day wrong. They missed storm damage on my estimate, failed to order a window they said would be "no problem," overlooked two damaged exterior speakers, left grease on the interior during a previous visit, and forgot to leave my keys out so I could pick up my RV before a freeze. That "oops" earned me a wasted trip. But the trophy moment was when David called me the next morning. I asked for a simple verification that the plumbing wasn't compromised from the cold. Instead of professionalism, he unleashed a rant, raised his voice, and cussed at me before I could even finish a sentence. I've gotten calmer responses from TSA agents during holiday travel. Here's the truth: * Nate is the only thing keeping this place afloat. * The shop's actual work is fine. * But the leadership style is "angry hall monitor with a business license," and that's being generous. When the owner acts like every reasonable question is a personal attack, it doesn't just push customers away -- it risks the reputation of everyone who works there. I'm amazed the team sticks around, especially someone as skilled as Nate. He deserves better. If you want quality work without being treated like an inconvenience, choose literally any other RV shop in Colorado. As long as David is running the show, this one is a hard pass.

After dealing with local Dealership my Slide Out still did not operate correctly after being…read morerepaired on NEW Reflection 5th Wheel. Dealing with Nate ar Premeir he ordered a new complete Schwintek Slide System. Installed in one day and it works perfect every time. Every person that I dealt with were so nice. Need not look any further for Quality Service.