Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

I HIGHLY recommend Funeral Caring USA…read more We have used Funeral Caring's services twice. Both were for relatives in another state. We could not have asked for more professionalism and support during these trying times. My husband and I, afterwards, set up pre-need services for ourselves to ease the burden on our children when the time comes. We were able to sit down and plan out OUR wishes and needs, 12 plus years ahead of time (and counting), when emotions are not running high and time pressures are on... Another bonus, the price is covered with their pre-paid program, no matter how much time goes by. Other friends and family have also taken advantage of their pre-need services to reduce the stress on their loved ones on our recommendation. It does give you peace of mind.

I cancelled my contract via certified mail after paying $1,241.18 and still have not received my…read morerefund . It has been over 30 days and I have documentation stating acknowledgment of cancellation request on email; on snail mail; and have discussed via phone. I'm now told the administrative person responsible is out for 3 months and I'm being told to contact yet another person . The sales rep states she has no access to admin. Can she not forward her info to her admin? Very poor customer service. I have discussed via phone with the individual admin who originally was handling and that was a very negative experience. Why can't sales person follow up vs telling me to do so? This was handled by Austin office.

Our son passed away unexpectedly and we didn't know the first thing about how to handle the…read moresituation. Howard was so kind and professional throughout the entire process. And 7 months later he's still helping us through getting the headstone and foot marker. It wasn't a good situation by any means but he was the perfect person to work with considering the situation.

As a grieving family we were so blessed at the personalized care, consideration and thoughtfulness…read morewe received from Sunset memorial oaks. They are so caring and kind, as well as very professional. They walked us through the entire process from our planning onto our keepsakes options. We also were thankful that they allowed us to feel at ease during our difficult time while keeping costs very reasonable.

Many thanks to Joel Evans at Doeppenschmidt Funeral Home. They picked up my deceased sibling,…read morecalled immediately to inform me of procedure and get needed information. I was informed by email and phone throughout the 4-day process of getting permits to ship the body to California for burial. Responsive, respectful and sensitive to our needs, I am very appreciative.

This is the 2nd time I've reached out to Doeppenschmidt Funeral Home and both times they were…read moreincredibly sympathetic and helpful. I felt my loved ones (parents) were in good hands. There was no pressure.

Eunice and Lee buried my cousin William Garrett Fennel . I walked into the Mortuary to view his…read morebody. He laid there a serene angelic man and his body was presented with such love and kindness. Because of the respect Eunice and Lee presented my cousin this indeed was the first deceased body I ever touched. I can only say my cousin who was a Tuskegee Airmen was treated with the ultimate love thus our family was treated with kindness and love.

My aunt passed away without life insurance and no prior arrangements. Mr. Lee not only worked with…read moremy family financially, but he made the cemetary arrangements for us at Fort Sam Houston. We had no idea what to do and he walked us through everything. He was very professional, thoughtful, and respectful. Thank you again!

My mom passed over one year ago, she wanted to be cremated. Lux was very helpful in arranging this…read moreservice. Valerie was understanding, and compassionate. She made this difficult time simple and seamless. Her timing estimate for picking up my mom's cremains was on target. I am very appreciative of their services and assistance. I highly recommend them.

Losing a loved one is never easy. When my mother passed away suddenly at a hospital here in New…read moreBraunfels, the ICU staff gave me a booklet with listings of funeral homes to choose from to pick up my mother's body. I chose Lux because of a recommendation from a hospital staff member and it's only a few minutes from my house. The 2 people that came to pick up my mom were kind and very professional. Kenny Lux called me the next day and he basically booked everything for her services right away. He coordinated with the church and even assisted in booking her reception. I met with him in person a few days later and we finalized everything. Every detail was discussed. My mom's services were impeccable. My mother was meticulous in how she looked and carried herself. She was beautiful and classy. Valerie did an absolutely outstanding job for her viewing. I'm convinced she could not have looked better. Valerie captured my mom's true essence. I have planned a funeral before (when my sister passed) using a funeral home in Houston and it was stressful. Lux made everything so easy. After her visitation and subsequent funeral Mass, our family got many compliments on how wonderful the services were. It's all thanks to Kenny Lux and his team. One thing that I didn't think about when choosing a funeral home is if your loved one will be cremated, many funeral homes will outsource a 3rd party company to carry out the cremation. Lux Funeral Home is full service. They have their own crematory, so my sweet mother was in the care of the same compassionate staff the whole time. I will forever be grateful to Kenny Lux, Valerie, and the other caring staff at Lux Funeral Home. I know my mother would be so pleased.

Only donated never used their services . Are always helpful & appreciative for any donation. Great…read morecrew working the back anytime I've been there. Glad our Community has this service

They were cold and ableist. I have crps in my left foot and they made me leave cause I was 5…read moreminutes late. I had trouble getting up that day and driving there cause of my chronic physical Pain. They acted very cold and didn't even turn to tell me to reschedule. They acted like I wasn't about to cry. They are mean and unsympathetic. People like this shouldn't work in a crisis center.

Funeral Director Kristi Cortez's customer service is exceptional. During a family's most difficult…read moretime she is genuinely empathetic and compassionate. She makes sure that everything is thoroughly explained and ensures that the services align with family wishes. I've dealt with other funeral homes and it feels like a cold business transaction. The experience at Camero Funeral Home is the complete opposite. As a result of such care and passion for the work, I have already started my funeral preplanning arrangements.