The only reason I'm rating this company a 3 is because of the Manager of customer service, and the driver. Other than that, I would rate the bus a 2. I do want to start this review with the fact that I booked this party bus on rather short notice. On a Tuesday, for a Saturday brewery tour. At first we were going to go to Downtown Denver, but after they had a mandatory 5 hour booking, I decided to go brewery hopping in Fort Collins. I switched right away and they helped me with that. On Saturday I get the confirmation with the drivers name and route. They did not have the route that I sent to them for the tours and had me going to Denver. I called saying this was not the route I sent them, and I want to make sure I had the correct route set up. He said it was "in the queue" and it would be correct on Saturday. I said when can I make sure, because I don't want the bus showing up at my house, and find out it didn't go through the queue and we end up going to Denver. Now granted I was extremely frustrated because what I paid for the bus, ($1250) they should have worked with me. He said, for an extra $350, he can expedite it and make sure it is correct. That's when I flipped out, and asked to speak with the manager. That is when Chris got on the phone and helped me out. He confirmed that everything was sent in a timely manner and it would indeed be correct on Saturday. When the bus go there on Saturday, it was not the bus they showed in the pictures, and oddly enough two couples had to pull out, and probably a good idea they did because if we had them show up, it would've been a very tight fit with 20 ppl. It fit the 13 ppl in our party comfortably. Also I checked the itinerary and they had the incorrect place listed for our first stop, which the driver graciously updated. Christine was great, we loved her. When she was showing us the radio t.v. etc., she said the knob was broken on the volume, so we had to use our fingernail?? For the money I paid, I was very disappointed. Not the size I ordered, and I had to turn up the volume with my nail?? Outside of that, the bus was okay. Overall, I will not be using them again. read more

GOGO Charters - Denver - Bus that came - Bus Rental Near Me - Denver, Colorado

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Disastrous/dangerous ride in sauna like conditions for 40 plus people, including two passengers over 80 years of age, heading to a wedding on September 1st, 2019. Outside temp hovering at 95 degrees. Inside the bus only steamier. Driver said A/C was on in full blast, but no one felt any air coming through. Windows did not open. People were absolutely drenched in their wedding clothes. GoGo Charters, after failing to provide another bus, even for return ride 6 hours later, claimed zero responsibility or even acknowledgment for unsafe conditions as the contract terms don't require AC to be operating. Find another bus company. read more

I sincerely wish that I could leave zero stars. I booked a large charter bus from GOGO charters in Denver for my company who was traveling from New York for our company retreat. The bus-ride we were taking was about 2.5 hours long (after having taken a 5 hour flight). I wanted to ensure that our employees would feel comfortable on this long journey. The aforementioned reasons were why I booked with GOGO. Their website showed beautiful buses and their customer service team ensured me that we would be taken care of on our trip. You could imagine my surprise when at the airport a bus arrives that was likely built in 1980, smelled horrific and stale, had dust, dirt and bugs mashed into the seats, and had zero amenities. Had I wanted to save money and ride our company in a jalopy i would have booked a bus for a few hundred dollars, not well over $1,000. When I lodged a complaint with the company they basically said that they can't promise quality and what we get is what we get. That is poor customer service and clearly proves that ownership and leadership at this company is morally inept. Safe to say after this experience I will be taking the thousands of dollars I spend annually elsewhere. I encourage you do the same if you would like to avoid getting swindled. read more

GOGO Charters - Denver - The images on the site are false, THIS is the type of bus GOGO has. My team laughing at the comical nature of the state of this bus. - Bus Rental Near Me - Denver, Colorado

They transported us to and from Vail from Denver for a company event and our driver was absolutely terrible. On the way up, the bus died in the center lane of I-70, and we were almost hit by not one but 2 semis. On the way back to Denver, our driver (same driver as we had on the way up) announced that he quit the day before but the company begged him to come back. Why I'm not sure. He was swerving in and out of lanes, speeding excessively down I 70, (I could tell he didn't know how to drive in the mountains) almost hitting a semi and heaven knows how many cars, didn't know how to operate the AC (it was roasting on the bus). Next time I'll just rent my own car. read more

Customer service response very flawed and disappointing. I rode on the bus toward the very back... as I was walking down the aisle the only thought going through my head was, "the bus has been off for a while, the air WILL come on... it HAS to come on..." Imagine being in our shoes, 4:30pm bus pickup on one of the hotter days of Denver's 2019 summer - approaching 95 degrees in the peak time of day. There are 40+ people, including 2 elderly, riding 45 minutes in blistering heat with no air, all done up in wedding-attending attire, only to show up at the venue sweating through our clothes and already almost too fatigued to sit outside for the wedding ceremony. During the ride, we even made an effort to open the emergency evacuation door in the ceiling, just to get SOME airflow. Unbelievably poor customer service. FIND ANOTHER COMPANY. THIS WAS AWFUL and THEY ARE NOT HELPFUL! SAVE YOURSELF! read more

DO NOT BOOK WITH THIS COMPANY! AKA Shofur Scheduled 2 buses weeks ahead of sporting event. One bus did not show up, the driver of the other was either drunk or high. He was speeding, driving recklessly and ran over a sign when we got to the parking lot of the venue. I immediately called and canceled (fired) the whole service right then and there. Customer service was a nightmare. When I called to tell them about their driver, they seemed unconcerned. They never responded to my email demanding a refund, they never asked why I canceled, but I let them know in my email. I called several times throughout the next few weeks, they would put me on eternal hold every time I called. They would always tell me their Billing manager, Tony, was on another line or out of office. I never got my refund. They are a joke of a company. They do not deserve the one star I gave them. read more

Extremely happy and satisfied with chartering a coach bus from GOGO Charters. The bus was very clean and nice as expected by a company their size. However their customer service is what really elevated this charter trip for us. They were very attentive and kept in touch with me to Prior to trip per my request as our itinerary was very complex. The driver and I were in contact right before the star of trip so this put my mind at ease knowing that we were exactly on the same page in terms of pick up times and locations! Great charter service from GOGO read more

UPDATE!!!! Something to note. You are ordering from GOGO Charters. I was billed through a company called Shofur and the bus that broke was a company called GO Line. Sound complicated and sketchy? We used them for our wedding over the summer. The bus broke one hour before pickup. The bus driver gave me his bosses number. I was trying to figure out if I needed a new plan and the drivers boss set the phone down for 15 minutes. I called back and he set it down for another 15 minutes. Seriously, I'm just trying to figure out what I need to do and he doesn't feel like talking to me so he sets the phone down. This threw my who wedding off, I mean we could have run the ceremony with no guests. I called the phone number on my receipt and he helped. We were supposed to have the bus at 4pm but it showed up at 10pm and had it for less than 2 hours. With all the chaos of people having to get their own rides almost no one was on it because we didn't know if it was going to show up the second time. This all being said, I dropped $1405 up front to have the bus from 4pm to 11pm. I wanted some of my money back. Every time I called them I was placed on hold over 20 minutes and forwarded to an answering machine and never received a call back. I called 10 times or more to get my money back and was easily on hold for over 3 hours in total. In summary, they really screwed up my wedding and didn't apologize for it. They took my $1405 up front. They put me in call holding hell for hours to get my money back. I paid to have the bus from 4pm to 11pm and maybe had it 2 hours. The refund they offered after 2 and a half weeks of trying to get my money back was for $650. Here is their reply "Hi Mike, I spoke with corporate this morning and they have agreed to issue a refund of $650 to the card on file ending in -XXXX. Services were still rendered and that is why we cannot offer anymore of a refund. Feel free to read over the below blue hyperlink terms and conditions you agreed to upon reserving. Let us know if you would like to accept this refund so we can issue it today. If you do not want to accept this refund, there is nothing else we can do or offer after our investigation. " In other words they wanted to charge me almost $400/hour of services they did deliver. According to the contract the money they give back is at their discretion and they can give a full refund. I'm now trying to get a refund through my credit company by disputing the charges. This is the only time I've ever done that. I chose this company because of google reviews. I hope you read this. If the bus shows up I'm sure it's fine but if they break down it's at their discretion to give you money back. Mike read more

I came to Orlando for vacation from the opposite side of the country. Bus services were foreign to me which made me hesitant at first. My doubts were proven wrong however, the service is outstanding, clean, cozy, and WiFi is included. Definitely will be coming back. read more

I must say this is the most reliable, dependable service out there. They have exceptional customer service. There is service is always on time and has never disappointed me in anyway. The prices are affordable and the service is amazing. They provide the best service for the best price and was able to get us to where we needed. I recommended this service to friends and they are beyond happy with it as well. Most professional company that I have ever had the pleasure of working with. They provide accurate details and updates every time. read more

I have never posted a Yelp review but am compelled to comment regarding our recent experience with GoGo Charters. We hired (prepaid of course) GoGo to transport guests from a Golden CO hotel to my daughter's wedding venue 8 miles or 20 minutes away. We agreed on 2 shuttles from the hotel to the venue 45 minutes apart. On the first shuttle, which left the hotel at the agreed upon time, the driver took a headcount (total number of heads was never indicated or pre-determined) and decided that a second shuttle was not required(?), stranding the second wave of guests at the hotel. Ubers were hastily arranged and paid for by our guests. The agreed hourly scheduled service from the venue back to the hotel was either late or not provided. The driver(s) staged a shake-down of our guests for tips prior to shuttling them to the venue and then again back to the hotel. In my opinion, the service provided to us was unprofessional, unreliable and personally embarrassing. read more