We are always coming to this store & everyone seems to be so polite & efficient. Brandon, however, seemed like he needs to find something else because customer service is not his strong suit! I have never felt more disappointed or disrespected from an employee there until now. He was rude! Did not say hello, pointed to where I was supposed to put my package, & handed my receipt & did not say one word. Fire him. He's horrible! read more

They are very busy. So if you go find out what time is the best to get you in and out. I mailed 2 things in a box. I had one thing that was of value in a plastic bag with a knot tied in top and put into another bag with the knot tied in top. When I received my package they had gone into both bags. How do I know ? The interior bag was packed sideways. I didn't do that. Have no trust of them now. You should always put anything valuable into a sealed container if you use them to mail. read more

When u say they went above and beyond Im very grateful for ups and the delivery driver.

This store is a franchise and does not follow all of the UPS Access Point location pickup practices/options that are outlined on UPS's website. Very frustrating when they already have limited hours for people living in Liberty with a commute and not able to run to the location at the drop of a hat. Continuing to reiterate their franchise practices was not helpful in the situation. Calling someone offsite to reiterate how their practices don't match UPS is also not helpful. read more

I sent two packages from this location. Both were lost. Staff was completely incompetent and unhelpful. I haven't seen my wife in two years because of this pandemic and the fact that she works abroad currently. They lost all my important paperwork needed for a visa to visit her and when I told them the situation and expressed how important it was they seemed annoyed and bothered that I was upset. I will NEVER use this location or UPS again. read more

They need someone to take charge in running efficiency and communication for customers. There's no rhyme and reason in line when you come in. One day it will start at the front ... another day at the back. The large sign in the window says open when they are closed. Since we cannot see inside or the very small hours sign from the parking lot, we waste our time parking, getting our packages, and going up to a locked door ... time is valuable ... something their lack management skills does not value for customers ...not to mention the horrible location and parking. read more

Taylor is super friendly and amazing! Not only is she quick and efficient, she's also one of the most personable people I've ever come across in this industry! I highly recommend this store! read more

I've been to this location three times. Each time I've had very friendly service. I have had to have them make supersize copies of some documents and they have a machine that can do it. The second time I was there there was no one working that knew how to use that machine so you might call first to make sure they can offer special services that day before you make the trip. I was already in the area so it was no big deal to me that day but would have been a pain had I driven. I do recommend the UPS store. read more

Always great and helpful service! The guys here are really cool and never give me any issues or hassle with my stuff. I like coming here because it's convenient location. read more

This UPS Store was right next to Baskin Robbins and the parking was fairly empty when I went on a Friday morning around 10am. The staff here were friendly and nice. This location was a drop box so I had a package I was dropping off. It was pretty quick to get the receipt as well. The store itself was small, but I assumed a lot of people came to drop things off to ship. There were a lot of shipping-related supplies around the store. Service was great and I would be back if I was shipping a package. read more

I understand that it's crazy in the UPS store because of everything going on, but I took in two packages to be shipped back to Amazon and one of them never arrived to Amazon. I suspect that it wasn't scanned properly under my return. (Sadly, I didn't keep track of the printed receipt they gave me so I had no way to verfify this weeks later when I realized that Amazon was saying they never received the item.) So now I am paying $52 for something that I entrusted to UPS to return and apparently it never arrived to Amazon under my return. When I spoke to the person at this store about this they said that it's not uncommon for them to tape two packages together in a case like this and then they can become untaped/separated in transit. WTF. This arrangement that Amazon and UPS have where you just drop off your boxes or item is not working. read more

I use this UPS Store for all of my business needs. Printing, they're on it. Shipping, no more waiting in line at the post office. Notary, just called to make sure someone was available. They have printed my business cards, brochures and spiral bound presentations. They even have graphic design support! The staff is helpful, friendly and even calls me when I have a package shipped to the store. A big thank you to the team at the Liberty, MO, UPS Store! read more

I have mobility issues, especially in the snow. Kylie went the extra mile to come out to the car to take in the box I needed to get sent overnight. I am extremely grateful for her cheerful hard work. read more

So after the question about fragile, perishable, etc they STILL want to know what's in the package you are mailing. I told them "miscellaneous" which wasn't good enough. They want to know what it is. So I told them it was none of there business, drove a block away, and overnighted it via USPS. They aren't nosy about what you are mailing. read more

The customer service is horrible at this place!! To argue with a customer about every thing! And then to lie to a customer. Thanks but no thank! Ill take my buisness somewhere else read more

Amazing service. Everyone (and I had to deal with a few) was patient, kind, helpful and caring. I'm in process of moving the past of my mother's belongings to Oregon -she had lived north of the city for 50 years- nothing of value- but sentimental pieces- small handmade table, heirloom glassware etc. they understood the sentimental value and helped me brainstorm affordable shipping options and carefully packaged- first the table they were so helpful I took the box of glassware in. Stephan and Kiley are rockstar packers- and the entire staff was helpful and treated me with compassion. So, very kind- even energy busy and lines forming I was treated with attention and presence! I watched the interactions with other customers and saw the same great service/ no matter the question or request. Thanks! For helping make hard decisions easier and helping not feel as though I'm alone in my process! Peace. read more

I sent a package of masks 6 weeks ago by 2nd day air because they told me it was guaranteed which they now tell me is not true. I got a call 2 days ago that my package had been returned because it was not picked up. I sent the package to my sister's address. they refuse to sent the package to her house because she has a ups account. They never notified her that she had a package to pick up nor did they tell me that it would not be delivered because of this ups account. I all get from ups is that it is her fault due to her account. they will not re ship the package to her unless I pay to have it shipped again and then they will only send it to another ups store access point and not to her. They cannot tell me why it took 6 weeks for the package to be returned just that it should have been 7 days. They have blamed ups corporate, my sister and myself for this foul up. they will not take responsibility for dropping the ball. The UPS store says they are not part of ups and that they are a 3rd party franchisee so they cannot do anything. UPS says that because the UPS store shipped the package refunds and re shipping cost are their responsibility. Neither company is interested in helping the customer. This is not about the money spent to ship a package that they did not deliver. it is about what it represents and their business practices and the lack of awareness they have. I want to spread the word and let others know that there are other ways to ship packages. UPS & the UPS Store are not interested in their customers needs. read more

I received much guidance and honesty, on how best to ship my package. The customer service was excellent.

I have to say that this UPS store is amazing. The location is easy to find and get to, and the staff , everyone is extremely knowledgeable and helpful. I have used them over the past 10 years, and never been disappointed. Copies,fax, shipping, mailbox service, laminating service and enlarging color copies, I done it all with them. I was even there 2 days before Christmas and they stayed open as long as the customers were coming in. Very Impressive! read more

Their customer service is horrific. I mailed a package through them and a week later it was returned because the zip code on the label THEY created was incorrect for the address. It turned out that the employee that created the shipping label put in the wrong zip code (one number was wrong). Because I had initialed the original receipt, they refused to reship it for me unless I paid the shipping fee again. I had glanced at the address when I initialed the receipt, but did not notice the one number difference. It's ridiculous that they would treat their customers this way over $12, especially when it was their employee's error. From now on, I'll be using a different shipping service. read more

Awesome store. I came in at 11am today and expected madness because of Christmas shipping, but it could not have been easier. We waited maybe 2 minutes. The gentlemen who helped me out was great. I had some huge boxes I needed to ship across the country and the process could not have been easier and they put my mind at ease. Thank you so much! read more

This place is behind Chik-Fil-A off of Kansas Ave. in Liberty. Terrific service. Copies are cheap and the staff very helpful. I had a homemade spiral (sort of) bound 164 page "book" to copy. I thought I'd spend two hours on the copier. But, no, a staffer removed the binding, copied the whole double sided thing, did photos on a special color copier, bound the new book, rebound the old book. In 10 minutes! Cost was $13.35. Wow. I've used their FAX service, which is cheap and fast. And, oh yes, they also ship stuff. I can't think of a business here with better service. Love 'em. read more