Customer service canceled my 3.5k order. Upset because I was contacting them at 4am their time. (11am in Michigan) Obviously customer service is on the other side of the world. Presuming middle east from their articulation. read more

They cancelled my order saying the go kart was out of stock. When I checked, the go kart is still for sale, but the price increased.

They advertise on their website free shipping and also note it in the product description of specific go karts, then add $299 for shipping at checkout. When I called, they said the go kart is already discounted so they have to charge shipping, even though it states Shipping: Free on the website. Bait and switch. read more

I ordered a dirt bike and 4-wheeler on black friday for my kids christmas. They waited until after all cyber Monday deals and black Friday deals were over to tell.me they were out of stock on the two items. They only offered to sell me another two for $476 more. They didn't care att all about the predicament I was in and now I've got nothing, sales are over, and less shipping time. Why would you have a site that doesn't auto track stock and list sold out, especially on black Friday weekend?! Horrible experience. read more

HORRIBLE CUSTOMER SERVICE. They totally lost a sale with me. I contacted them by phone with questions and Tatiana said she would call me back in the morning....she never did. So, I proceeded to place the order online as she had suggested. I placed the order and everything was fine till later that afternoon, I get an email saying that the order was canceled due to suspicious activity. I tried calling to find out but the number could not be reached. So I went to the chat and all they would tell me is there is suspicious activity and that is all they could tell me. When I kept asking why, I got the same message over and over again. USELESS CHAT. I was going to call in the morning but since I looked up their reviews, I consider myself lucky to have dodged this bullet...horrible reviews. I have since ordered this go kart with another company. read more

I found a go cart I wanted to purchase on Gokarts USA website for my granddaughter. I chose my go kart, paid with my Bread Financial Account and placed order. I recieved an email confirming my purchase from Gokarts USA and a text from my Financial institution (Bread Financial) confirming the payment. I was sent an order number of G20248074 by Gokarts USA. I wanted to get an estimated date of arrival due to the go kart being a gift so I confirmed my order by going back to the website, puttingin my order number. No order number was found. I tried several times to contact the company to finally speak to a extremely rude lady that could not tell me why my order was canceled and that if I wanted to wait 30-40 more minutes then I could speak with a manager. I chose not to wait that long and have a supervisor call me back. I then again attempted to use the websites chat option. I messaged back and forth with a person that finally asked if I assumed I was actually paying $299.80 for a go kart. I replied I never assume anything since the website during checkout gave me an order summary with a discounted price clearly shown. I will attach all documentation if requested later showing everything. I believe that the company canceled my order because of the price. At the end of the chat texting I was advised that Gocarts USA advised their security department of me. I feel discriminated against based on my form of payment not being cash or credit card but financed. Please use other purchasing options out there. TY read more

this place is HORRIBLE we bought a mini bike for my son brand new & the throttle was all messed up and not even able to ride , rip offs ! & they know what they are doing with their no return policy! paid over 900 it was prebuilt ! read more

I ordered a dirt bike back in April 21,2021 from gokartusa for $1,999 they never shipped it they never gave me a refund now they are trying to sue me imagine what a piece of s*** company I have an invoice and my bank statement that shows the money went through to them now they're saying I close my card but the card was closed because of fraudulent activity probably them but my bank said if they gave me the refund on the old card it still would have went to my account which it has not they will be brought to Justice read more

DO NOT BUY FROM THIS ABOMINATION OF A COMPANY! After purchasing (4) 200XRS's for my 320 acres in norther Wisconsin on a credit card they sent me a confirmation and receipt. Then I'm told that my order had been canceled because it was over the credit card limit. When they sent me a than you test I responded asking if my order had indeed been canceled? Mike in customer service responds with "Order canceled because you are a fraudster"! Are you shitting me? I just tried to give them a $13k order and they call me a fraudster? I even spoke with Tatiana the day before who gave me a discount code the for an additional 3% off if I was going to make a purchase of 4 units. Who treats a customer this way? I will be making my purchase elsewhere and GO Karts USA lost out on a really nice order. Very piss poor customer service. I cannot see how they've been around since 1961 with this kind of service. read more

was looking to make a Go Cart purchase, and started a live chat to see what the shipping time would be to southern california for a item that they showed available in stock. they gave me a time frame for the new upgraded model, that isnt available yet. I asked again about the product that shows in stock, and again, they tried telling me the new updated model info. I asked one more time, and then they said it was not in stock. They have a section directly dedicated for items in stock, called INVENTORY, which shows the product "in stock". When I questioned this, and asked if they want my business, or if I should go somewhere else, the reply was "we would love your business if we had the product you wanted. Otherwise not much else we can do and we'll survive with our without your business." Instead of a simple apologetic response stating that inventory was off, product sold, etc, they say they dont need my business. Needless to say, regardless of them ever getting the product back in stock, and regardless if they have a better price than everyone else, they will never get my business. read more

I purchased 3 pit bikes and purchased warranty's for all of them from Go Kart usa. 1 week after the purchase all 3 bikes had issues. They've had 1 of them in the shop for 4 months and is still not fixed. They then tell me after all that time that the warranty does not cover the malfunction with the bike. I would like to remove the 1 Star I gave Go Karts USA, but it does not allow me to do so. Save yourself a headache and do business elsewhere!!! read more

service Terrible customer service, no communication, rude customer service. It has been almost a month since I purchased a $2600 gokart and still has not shipped or have they provided a status on item. Buyers beware. read more

I chuckled when I saw that this was rated at 1.2 stars out of five. I thought to myself there is no way that it should be rated so low. After trying to deal with their phone call system. I am wondering how it got that extra .2 stars. You definitely earned your one star rating. read more

I ordered a Taco Frijole mini bike in early December, I was afraid based on previous reviews that I may not receive my item in time for Christmas, I called customer service & was told I would get a call back with ETA on shipping & tracking info. Within an hour I received a call from Ruly, who promised the bike would arrive prior to Christmas & provided the tracking info. When we received the item, several parts were on back order & again Ruly promised they would be shipped free of charge as soon as they were in stock. Sure enough, within a week they were shipped & Rulu provided tracking info. When I had technical questions about parts Ruly got the info I needed & followed up with me. I don't know what GoKarts USA was like in the past, but they've completely turned things around & I wouldn't hesitate to order form them again and recommend them to others. Thanks again Ruly! read more

Gokarts USA - Motorsport Vehicle Dealers Near Me - Benicia, California

The vendor is selling items they don't have. I do not recommend this business, go somewhere else that is more reliable and actually has the items they have listed for sale. read more

First, is this really a business? I mean you call their phone number 707-745-5278 and there is no option to talk to a real person. All menu options refer you to their website. I am in need of a repair part for and engine I purchased from them in 2017. Their website does not list a repair part or replacement part. I tried a Live Chat for help. That lead to a real upsetting experience with a total lack of any constructive assistance. In fact the Live Agent said they had no time to scour their parts database because they were assisting other customers chat requests at the same time as assisting me. I have never dealt with such a disgusting company in my 70 year old history. read more

Worst customer service ever!!!! Do not buy from these guys at all. Don't get me wrong I know we are buying Chinese made product but mine broke before we put a tank of gas through it. I contacted them months ago and still no word back. Buyer beware you will never get any sort of help with parts for your crappy ca Update Just received a comment back from the owner a year and 3 months later. I have exhausted all avenues of your "service" as you call it. I put on numerous calls and emails to try to remedy the situation thanks for your random lame reply but I bought these things for my kids over a year ago and they have never worked correctly for more than a few hours at a time. I have spent more time wrenching on them than actually using them. Thank you for making my present to my kids nothing but a headache and a nightmare of all sorts. read more

I was shopping for a UTV online and most of the ones that I wanted were available from drop shippers. This particular outfit has two different websites with two different price points. Those price points are radically different like over $4,000 different. Add to that the fact that when you put the item in your cart charges get added. They seemed very responsive at first when I sent a text message they responded. Then when I told them that I had the expectation that the item in my cart that was only $13,000 instead of $17,000 would be sent for the $13,000 price and that I was double checking to make sure that there was not going to be any shenanigans because that's an awful lot of money to purchase something with the click of a button. They stopped responding to me all together. I also had a woman that I spoken with on the phone earlier tell me that if I paid that amount that they would email me and tell me there were extra charges. This company is established and has been around a while but their current practices are extremely suspicious and shady. Buyer beware and look at both of their websites the.com and the.biz before making purchases and call them directly to confirm pricing read more

I would avoid doing business with this company. They are local to my area. Wanted to see a bike they have advertised before buying. Seemed like a fare thing to ask given the dollar amount. They did wheel out the bike. The two staff where very friendly helpful. While asking questions the owner of the company starts barking at his staff and i. Asking why are you even talking to them, they don't know anything. All your doing is asking questions. I maybe talked to his staff for a total of 90 seconds. I feel bad for the staff. They were visibly embarrassed. If this is how the owner talks in front of customers, I would hate to see what happens behind doors. Also selling a bike that was a display model with visible damage for full price with out dmv paperwork is an huge issue. After more research I would look at other companies. read more

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It's good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they're only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization. read more

Be aware of this company - they have the worst service and communication. I brought a part "in stock" and it took weeks of follow up before it was even shipped, to then find out they had swapped it with a cheaper product that didnt even fit (as the original was out of stock). To top it all, they wanted a re-stocking fee to return it - even though it was THEIR issue. Customer service is terrible and won't even reply to most messages. My suggestion is stay away and buy from somewhere else. read more

Wish I read these reviews before I made my purchased. Would have saved a lot of headache and probably some money. If you like to gamble then this company is for you! Purchased a "kit" which only needed a couple of additional items to be functional. First the frame I received had several gouges in the paint. Within an hour of assembly I noticed a couple parts were missing that were listed in the "manual" or damaged. Their response was quick and I had new parts in a week. Started to make some progress but then noticed more parts were missing. I reached out again and again had parts within a week. Issue was the parts they sent were not listed in the "manual". It was at this point I realized the information in the manual was merely a suggestion. They could have shipped the correct parts and it would not have mattered. I had to source my own. As the build continued, the disconnect between the manual and what I was given became even more apparent. More damaged parts were brought to my attention as I completed the build which I brought to their attention. I have yet to receive a reply. If I wanted to source my own parts and make my build even more custom I would not have bought a kit. It is baffling how many parts were missing, damaged and/or wrong. Let alone how off base the manual was. This would not be an issue with a legit company. Go Karts USA knowingly sells a questionable product. read more

Ordered 2 GoKarts from these guys in Feb of 21. The Panama issued delayed things a bit so they extended another month. Understandable for sure. After repeated calls and continues excuses " it will be another week", 7 months later still nothing. I gave up and canceled the order but the unethical business took 6% from the $5.5k I spent, even though they could not deliver. Needless to say, I went somewhere else and paid at extra $3k and got them. Dave J. read more

I ordered from here and never received a sticker kit, I mean come it was on $20 , well I tracked it ups tracking said that it had been delivered to a waiting man, Gokarts USA told me it's not there problem to file a claim with ups so I tried and it would not let me. So I contacted Gokarts USA back and they said it was out of there hands. I mean Jesus it was only $20 , I was not asking for my money back at all. I just wanted what I paid for. And if ups delivered it why would they just give a package to a waiting man without checking there ID? These people are really rude. I strongly urge people not to buy from these people. Well over priced on most if not all of everything they sell anyways. read more

****I CREATED A YELP ACCOUNT JUST TO WRITE THIS REIVEW**** **** DO NOT BUY FROM THIS COMPANY **** Our first cart was "lost" then nearly a month and a half later we receive the WRONG ITEM - we have paper documentation as well as information from the shipper confirming it was the WRONG cart. Staff will not give manager name, corporate number or any contact info. First they said 30 day refund, then 90, then 30 again, now 180 - they are trying to charge us $600 - we will be filing a police report. Check BBB ratings this appears to be common with them - I regret not checking reviews first. Company will no longer answer calls or texts. **** DO NOT BUY - THIS IS A SCAM COMPANY **** You can find other websites with their same exact stock photos. Worst customer service of all time - If I could give negative stars I would. Packing slip shows name and description of wrong item - we refused shipment and while on the phone w/ the company they said "they ship all carts in the same box." HOW?? All carts are different shapes and sizes. Later, when attempting to touch base on our refund, whoever I spoke to on the phone claimed to be "as high up as it goes" but would only identify himself as #32. He was completely unprofessional and proceeded to call me a "fraudster." I have all emails and text messages to back these claims up. **** PLEASE LEARN FROM OUR MISTAKE - DO NOT BUY from this company **** read more

The customer service is HORRIBLE- I did not purchase my from this business but found them when looking for a part- I called and they were not any help at all and actually hung up on me. so, if you do not know exactly what you need to order or if you want to verify that you are getting a part for your machine- DO NOT CALL HERE- they are rude and will not be any help read more

TLDR: I ordered and they assured me I would receive a Fire Engine Red Mini Jeep, they sent out an Army Maroon Mini Jeep. I have emails to back up all the information contained within this review and GoKarts USA refuses to work with me to find a mutually agreeable resolution. I really didn't want to leave this update, I wanted to work things out with GoKartsUSA but they have not provided any resolution to the matter through any of their support channels. I want to caution all future customers; I wish I had spent more time researching the reputation of this company before placing an order. Here's the timeline: 7/27/2019 Order placed & model/color on Backorder 1/15/2020 Model/color back in stock 1/31/2020 Shipment received (but wrong model/color) - Email sent to GoKarts USA 2/3/2020 Called GoKarts USA - created support ticket and called GoKartsUSA as directed Nick (company owner?) unwilling to help, Summer unable to help. Email sent to sales representative Mario unable to help. 2/4/2020 Called GoKarts USA - Abe promised ticket update by 12PM on 2/5/2020 2/7/2020 Support ticket updated requesting current status. Review left 2/12/2020 I want it to be clear, many emails and phone calls were exchanged with GoKartsUSA when I first ordered so that I would know exactly what they were going to send me and I would receive exactly what I wanted. Despite them delivering the wrong item, they are refusing to do right by the promises they made and failed to uphold. read more

1 1/2 year old trailmaster mid XRX falling apart so many welds have broke I am mind blow these are even being sold! Not hard use either my kids were 8 and 10 yrs old and 5 welds have broke on the frame very poor quality and service very disappointed with gokartsusa would not recommend 2000$++ down the drain they are not to be trusted unsafe for kids read more

Should've ordered from somewhere else now that I have ordered and now seeing all these reviews.. smh bad service basically no service at all lol. Help support is really bs! No contact with anyone on three number all automated garbage everyone already knows. at least pick your phone up we pay this business hard earn money, we want to at least know what's going on with our product we purchased with our hard earn money. wow read more

Bought a motorcycle from this company. When it arrived it did not have mirrors, an owners manual and the speedometer cable was broken. Took two days to get someone on the phone, they don't answer after 2pm. They sent the wrong mirrors as replacement, the wrong owners manual as a pdf. Next, the title had the wrong VIN and the purchase order didn't have the VIN at all so the DMV will not accept the paperwork. Still fighting them two months later. Do NOT buy from this company. read more

I placed an order on July 9th. They charged my card the full $1200 the next day. According to their website and customer service recorded phone line, the average delivery time is 5-7 days. It does state on the homepage of the site that they are experiencing delays due to high demand. This is completely understandable so I waited 2 weeks (double the normal delivery time) for them to ship my order. Still nothing. I tried emailing, texting, live chatting and calling and could not reach a human. The emails and texts don't receive a response, the live chat is automated, highlights key words from your messages and replies with generic answers that may or may not apply to your questions. The phone number is even more of a joke. It's also automated and sends you in circles. I also went on to their site to request a callback 4 days ago. Still nothing. I get the production and shipment delays during COVID but an update and a reply is expected. I can't even cancel my order because their systems are a joke. Now I have to dispute it on my credit card. I'd say they have the worst customer service but they don't have any service at all. read more

DO NOT BUY FROM THIS COMPANY! THEY ARE A SCAM! I ordered a mini jeep for my fiancé. Since they didn't have what I ordered in stock due to miscommunication from their warehouse and website, I recieved an "upgrade" at no extra cost. What I got was originally wrong order, damaged, missing parts, & parts put on wrong. I put in a help ticket. Have several emails because you cannot talk to someone. I have pictures of everything. I thought I was going to get help but suddenly I have to jump through hoops. They don't bother to fix the problem THEY created. They want you to have a mechanic assemble the unit but they do not have certified mechanics assembling the units they send. Also, a mechanic will not reassemble what they have assembled & they check just to make sure connections were made. I did more than that. Found parts put on wrong. As I said I had missing parts & damaged unit. The shipping company they use mishandles your product as well & the driver we got was a POS as well. He came only equipped with a pallet jack for a 400 lb+ product & left it at the end of my driveway. What a disgraceful sh***y company! Send u wrong/damaged/missing product & pretty much tell u to f*** off. They take your $ & run! read more

I ordered on 4/13. On 4/20, they lied to me about shipping. I was told it was taking longer due to covid. After waiting another 7 days, they assured me it at shipped. Now, almost 30 days later, no go kart. I have been ignored and finally went to my credit card company to refute the charges. I would not recommend this place. Communication is terrible. I guess after waiting a month for delivery, it was time to give up. read more

This company does not answer the phone or response to emails. Started emailing and calling at 8 am emailing 7 times between emails and phone calls to cancel an order. When I finally got ahold of Ruley in customer service he said was already shipped ? I hold talked to fed ex only a shipping label was created . And on go kart USA web site says 24-48 hrs to schedule shipping ? So within 4 hours shipper had already picked up products. Customer service is non existent with this company, will not use or recommend this company to anyone. Beware of go karts USA no a good company. read more

We ordered a go cart in Nov 2020 from them, because it showed as in stock. Then they sent us an email saying it wouldn't be in until January 2021 because of Covid-19 delays. I said ok, since they didn't charge our credit card, and was ok waiting. Then in January it didn't come and I was told it would be another 30-60 days. So at the beginning of March, I reached back out again, and they said it would be soon, so they charged our credit card...but they still won't tell me if or when it will ship, because they are still waiting for one to come in, even though they have charged my credit card. I told them I will be canceling my order soon if it is not shipped. Will update this in the future as events progress...definitely not a fan of this company or the service though. read more

HORRIBLE CUSTOMER SERVICE. I ordered a go kart and a motorcycle on 10/25 and they said the Go Kart was backordered until November 9-13th. I got the motorcycle but need the Go Kart for Christmas. They confirmed on 12/1 that I had nothing to worry about and it would be here before Christmas. There text updates are terrible. You sit on hold for terribly long times. When I finally got a hold of someone, they had no idea that I received the motorcycle and no idea why my order hadn't been shipped. They said they had just received the Go Kart I ordered, but 2 days later and still no update, no shipping confirmation. Here is 7 days before Christmas, I have no answers. Ridiculous! Buy somewhere else. Update; 3 days before Christmas, still no update, starting the charge back process through Paypal. They are the worst company I have ever done business with. Don't torture yourself, go somewhere else. Make sure you do a charge back on your credit card or dispute through PayPal. It hurts their rating and they deserve to lose the ability to charge people. read more

SCAM COMPANY. They send faulty product (engine casing leaking oil, gas tank leaking, shrader valves missing on tires). They accepted my return, so I no longer have it, AND REFUSED TO REFUND ME. Takign them to court. read more

This company is an absolute joke. I ordered a go cart (and paid in full) on May 17th, a guy called me the next day and said the color I wanted was on back order till 6/9. Well that date came and went. They have it set up where you can't get them on the phone, their "text customer service" option does nothing. Nobody replies. Luckily I used Affirm to purchase and they never finalized the transaction that was "pending" the whole time, so they ALMOST got my money... But I was able to cancel through Affirm. Lol. Terrible company with horrible reviews everywhere. Do not do business with these people. read more

yay yay and yay. Found them on the net. always risky. Not in this case. Seriously. Amazing prices. Incredible timely feedback, super friendly, responsive. 5 stars and will be my go to place!!!!!!! read more

Buyer beware.. bad customer service.. I bought a go cart off the floor, where was some paint damage and was told to buy nail polish and touch it up myself... plus they guaranteed to have it delivered on my sons birthday... I received no call nor did they show up.. or answer any of my calls... I was offered no discounts ..never again.. you will be better off buying in China... read more