I called to see if I could get my permanent retainer reattached to ONE tooth.. they quoted me…read more$375??? For reglue on my tooth.. that's beyond scamming when every other orthodontic place quoted me at $50.. they just didn't have a doctor in on Fridays to do it. Ridiculous.

After 2.5 years, my braces journey is finally complete and I could not have chosen a better…read moreorthodontist than Dr. Sprowl at A-List! Her and her team were always welcoming, on-time, professional and thorough at every visit. There were even several times where I ended up needing to change my band color in between appointments and they always went out of the way to accommodate me and my requests. My teeth look absolutely amazing! Literally perfect and I could not be happier. My dentist actually said my braces by Dr. Sprowl were hands down "the prettiest braces she'd ever seen" a little sad to see them go but excited to have my new, perfect smile. Thank you Dr. Sprowl and crew, I'll miss you ladies!

We brought our son in for his annual cleaning and everything exceeded our expectations. The staff…read moreand the doctor were very friendly and made us all feel very welcome. Our son has special needs and certain sensory requirements can be very challenging at most dental offices. This office goes out of their way to make you feel comfortable while delivering excellent care. You're very knowledgeable and helped us set up a dental care plan for our son. I highly recommend pure hearts.

I'm glad I found this dentistry as they are the first (to my knowledge) to cater to special needs…read morekids. My daughter is autistic and she hasn't been to a dentist since she was 2 years old back in Florida. Her first experience was bad which is why I've avoided the dentist for her all these years. Pure Hearts has revived my hope that she can get dental care too. They are fairly new (recently opened in August 2025) therefore they are working with a smaller staff. The office is cozy and everything is brand new! There's a small play area in the waiting room and they offer sensory rooms for your visit. Dr. Simon and the staff were very friendly and patient. I have only one suggestion to improve their service: as they are offering services to special needs children they should incorporate more time between appointments to minimize wait time for those patients. My daughter was getting a little antsy and I was nervous she was going to have an outburst but luckily she didn't. Other children may not be as tolerable. They should be mindful that these children may struggle with long wait time by scheduling to avoid service interruptions or delays. Overall, I'm happy that I found them.

I'm so happy I found this dentist close by. From the moment you walk in, Kelly is incredibly…read morefriendly and welcoming. The dentist is amazing and so great with kids. I've already brought three of my kids, and every visit has been nothing short of a great experience. The office feels warm and inviting, the service is excellent, and appointments are quick and efficient. The flexibility with scheduling is a huge plus as well. I highly recommend this office to anyone looking for a dentist in the Carmel/Ballantyne area. Truly an amazing experience!

RUN AWAY FROM HERE IF YOU HAVE BLACK KIDS OR FOSTER KIDS!!!!…read more Absolutely terrible with customer service and scheduling! EVERY time I bring my kids here, it's a problem. Maybe they don't like black kids or maybe they don't like foster kids but almost every time I'm scheduled to bring in my kids it's a problem. Today I got a call that they have to cancel my 3 kids appointment that was scheduled MONTHS ago and none of the TWO dates she has works for us. After being rude and lying and saying she was the top person I could talk to, she then says she'll give me the owners number to then backtrack and say actually no I will give him yours. If someone has an appointment booked DO NOT WAIT UNTIL THE WEEK BEFORE TO SAY ITS CANCELLED especially when it was booked months out. Do what you gotta do and make that accommodation and don't try to be a smart ass with it cause your services already suck as is. If a child has been coming to you since they were one and now they are turning four you should be able to see them in the afternoon since you cancelled their morning appointment. Talking about since kids ages 0-5 are anxious in the afternoon. Girl hush, is it not better for a child to be seen in the afternoon then not at all because once again YOU CANCELLED all 3 of their appointments the WEEK BEFORE EVEN WHEN IT WAS SCHEDULED MONTHS AGO!! On top of ALLLL of this. Office staff members have NEVER been welcoming to my children. They also have to ask for a toy while all the other kids just get one. They are quick to talk with and be patient with all the other children but with mine it appears to be a problem. My oldest pointed this out on her latest visit and stated "I don't think they like us"

Big Little Smiles Dentistry in Matthews is absolutely fantastic! From the moment you walk through…read morethe door, you can tell they genuinely care about their patients. The entire staff is warm, friendly, professional, and incredibly attentive. The office is beautiful, welcoming, and comfortable, and the level of care is outstanding. Everyone takes the time to explain everything clearly and makes sure you feel comfortable throughout the entire experience. You never feel rushed or like you're just another appointment. I was especially impressed by how knowledgeable and compassionate the team is. They go above and beyond to make what can sometimes be an uncomfortable experience feel easy and stress-free. If you're looking for a Children's dental practice in the Matthews area that combines exceptional care with a friendly, welcoming atmosphere, I highly recommend Big Little Smiles Dentistry. They truly deserve five stars!

My son has been coming here since he was a baby. They are so friendly and the waiting room has…read moredinosaur theme and my son loves it here. They give you great education and suggestions. The care is exceptional and love the dental team

I've never experienced such amazing service at a dental office. They were warm, welcoming, and made…read moresure you left with no questions. Excited to get my braces started soon!

We arrived for an appointment at our 4:30 appointment time on 1/3/24…read moreWe walked in and it was literally standing room only with the people waiting in the waiting area. We didn't get in until 5:20! Nobody had the decency, respect, or professionalism to let their clientele know they were short on staff and running behind by 50 minutes as if our time is not valuable and we have nothing else going on!

Firstly. I was 12. They TRICKED ME into thinking I needed braces for the tiny gap between my front…read moretwo teeth, but told me it would be for MAXIMUM a year and a half. No. It was five years of braces that I didn't need in the first place. Not only did they get me to put braces on my top teeth but also my bottom teeth that had nothing wrong with them to begin with AND I was later told by a dentist that my bottom teeth were extremely undersized to be putting brackets on them. After I had to have my dentist SEND A DOCTORS NOTE ORDERING THEM TO TAKE THE BRACES OFF they finally took them off after a year of me and my grandmother begging them to. Yeah my teeth were slightly straighter. I also had 9 cavities I had to get filled because they refused to ever take off the braces so I could get my teeth properly cleaned. After I got those cavities filled my retainer didn't fit. Orthodontist refused to give me or make me a new one. So now my teeth look the same as before anyways. The old guy who runs it IS CREEPY in my opinion and awkward. I am BEYOND angry with this establishment. I have HORRIBLE gum decay and recession from this entire experience because they were money hungry and cared more about that then the 12 year old's oral health. I am 20 now and got my braces off at 17 and STILL AM SUFFERING THE CONSEQUENCES. Don't go here.

Very friendly dental practice that caters to children. They also have orthodontist options…read more My daughter likes coming here and has no anxiety.

I recently called to book an appointment with Kamilia, who I spoke with a few months ago and had a…read moregreat experience with. She was kind, patient, and professional. She spoke very highly of Doctor's. I was very disappointed to hear she is no longer there. Unfortunately, my recent call was the complete opposite with a representative by the name of Ladonna. She came across dismissive and disrespectful. Because of that, I will be taking my care elsewhere. I've referred coworkers from my law firm as well months ago when speaking to Kamilia. But experiences like this matter. Your office needs more people like Kamilia handling calls.

Choosing this place to get braces (for the second time around) was easy because my daughter…read morereceived her orthodontic work here and we were very pleased. I had braces as a teenager and after having my teeth straightened I barely wore the retainer, so here we are!! Now that I'm an adult I realized that my teeth have shifted and my bite is off. My dentist just happened to refer me, but I would have chosen them regardless. I'm paying out of pocket because my dental insurance does not cover any of the expenses, but they were willing to work with me on a plan that fits my budget. My consultation was easy, together we decided the procedures that best works for me and I walked out that very day with braces. So far, everything is going to plan. I can't wait to see what my new and improved beautiful smile looks like.

Dr. Scott is great with kids. He is very thorough and doesn't push any unnecessary services, unlike…read moreothers might. He also will suggest if it is advisable not to proceed with treatment. He is very concerned with not making a trip to the dentist a traumatic experience for your child. You can't go wrong with Dr. Scott! Highly recommended.

Dr. Weinstein is a fantastic dentist who approaches the kiddos with lots TLC and smiles. From our…read moreinteractions, he clearly stays up to date on his continuing education and carefully assesses new technologies and science. I highly recommend this office as a wonderful place where children and parents can feel comfortable during their dental experiences.