Fair price when exchanging gold very nice people! Came in and changed a gold chain just for a quote and came out happy with with price.

I was trying to sell some gold jewelry I don't use. They offered the lowest price out of the three places I went to. Part of their business model to cover their margins I guess. read more

Good experience by contacting them via Yelp app here. Person reviewing requests via Yelp advised to take item to store for review. I had a bracelet that another jeweler (PAY JEWELRY DESIGN on 117ave & 72 st, Miami) had tarnished and removed the gold plating in a specific area and then he said could not fix it. I submitted pictures here via Yelp and I think 'John'? told me they could fix it. When I got to store one of the owners (the lady) said it couldn't be done and so I advised I was told via Yelp that it could be done and she said that must have been done by John? the manager. She contacted him and we agreed to leave item for review. A few days later I called and was told they had taken item to 2 jewelers and that they had all advised they either couldn't do it or it couldn't be done, and she asked if I wanted to continue trying that her manager would take it to one more jeweler. At first I said no, and then figured, why not? Let's try - And 3rd time was the charm; 3rd jeweler was able to just gold plate the small area that had gotten messed up and it was very fairly priced at $20. Had a positive experience. read more

I highly recommend that you avoid this location especially if you don't have a lot of time. I entered and waited for almost 25 minutes before I was told that I would have to wait another 10 minutes in order for them to look at the jewelry I wanted to sell. Not a customer friendly location... avoid this place at all costs! read more

We came in here today out of curiosity and let me tell you, Norelis is one of the nicest people I've met in any store. She was knowledgeable and explained in detail the process of testing gold. She made us feel welcomed, no pressure to sell or buy anything. Gave us the info we wanted and even cleaned our rings. She took her time and our rings look néeFrom the corner of my eyes I saw these beautiful ballet slippers earring for my daughter and they were reasonably priced. They are beautiful and Norelis made sure we had a beautiful box to give them to my daughter. I will definitely be coming back. read more

Gold and Carat Exchange - Jewelry Repair Near Me - Miami, Florida

I must say it was refreshing visiting a business in Miami, where customer service was clearly top priority. I was greeted and welcomed by John. He was very attentive, knowledgeable, and patient with all my questions. Over the course of a few visits I purchased an anniversary gift for my fiancé and could not be happier. I was impressed with the service and help. I highly recommend Gold and Carat Exchange for any jewelry needs. read more

The first time i came to this store they weren't even there and asked me to come back the next day. I dropped off a gold anklet to get resized and i was first told that it would take 3 days and then i was told a week. A week passes, no calls, i call them at multiple numbers and NO ANSWER. I finally get a call back and pick up the anklet... turns out that they cut it too small and now it doesn't even fit me. I am told to come by and drop it off to get it fixed the next day at 11am. I show up, they arent there and i have to wait until they arrive. I finally got my piece back and the place where they cut it is EXTREMELY evident. Poor quality, poor customer service, poor experience. Unprofessional. Not worth the time. Go elsewhere and avoid this place read more

I posted a request for a quote and this wonderful local jeweler were the first one to respond. I was kindly answer every questions promptly. Walked in to the store the day after and I was not disappointed one bit, easy to find location, beautiful store and even better a wonderful staff who tried their very best to help me. read more